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2129 Posts
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nunathanwNew Member
asked in SDKs
Play Store Rejection "subscription but it does not have terms of cancellation."

My app has been public for some time on the app store, yet has been rejected from Google Play twice. Customer support has stated that “Your app contains a subscription but it does not have terms of cancellation.” Our paywall provides a link to our terms of use and includes steps to cancelling subscriptions. They also stated, “ Kindly note that users should not have to perform any additional action to review the information,” implying that a link to our terms of use is insufficient. Is there any way to add this information on our paywall? I have not seen any that include this information but they seem very adamant on this.

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Michael Fogel
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Tim PaplerMember
asked in SDKs
How to handle UNKNOWN_BACKEND_ERROR - attribute_errors ?

Hello, I am getting following error when syncing purchases or getting subscriber info: Key Value attribute_errors ( { "key_name" = "$idfv"; message = "IDFV cannot be modified."; }, { "key_name" = "$appsflyerId"; message = "AppsFlyer ID cannot be modified."; } ) finishable 1 nserror-code 16 nserror-domain RCPurchasesErrorDomain NSLocalizedDescription There was an unknown backend error. NSUnderlyingError Error Domain=RCBackendErrorDomain Code=0 "" UserInfo={NSLocalizedDescription=} rc_successfullySynced 1 readable_error_code UNKNOWN_BACKEND_ERROR The documentation says I should report the error, so here I am :) Please advise Thanks

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infoplaza-network-ef156bNew Member
asked in SDKs
Import products from App Store Connect

How do I do an automatic import of products from App Store Connect? I see that this is a new feature but I couldn’t find the documentation for it. Thanks!

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af6badra
asked in SDKs
Expo Android Dev Client Build Fails Due to minSdkVersion Conflict with purchases-hybrid-common-ui

When building an Expo dev client for Android, the build process fails with a Gradle error related to the minSdkVersion required by the com.revenuecat.purchases:purchases-hybrid-common-ui:10.2.0 library. The build process terminates due to a manifest merger failure, indicating that the minSdkVersion of 23 in my project (defined by Expo) cannot be smaller than version 24 declared in the RevenueCat library. Error Message: [RUN_GRADLEW] /private/var/folders/xw/4k1kxhpx04303l7nwzy641br0000gn/T/eas-build-local-nodejs/7fdf107e-ffb6-4e98-a686-8cd5dc9436de/build/android/app/src/debug/AndroidManifest.xml Error:[RUN_GRADLEW] uses-sdk:minSdkVersion 23 cannot be smaller than version 24 declared in library [:react-native-purchases-ui] /private/var/folders/xw/4k1kxhpx04303l7nwzy641br0000gn/T/eas-build-local-nodejs/7fdf107e-ffb6-4e98-a686-8cd5dc9436de/build/node_modules/react-native-purchases-ui/android/build/intermediates/merged_manifest/debug/AndroidManifest.xml as the library might be using APIs no

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Shimon YoungNew Member
asked in SDKs
RC SDK on iOS14 and below?

I’m using the latest version of RC (4.39.0) and am getting crashes on [RCPurchases configure] on everything beneath iOS15. Is anyone else experiencing this?

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jedipixels
jedipixelsMember
asked in SDKs
Flutter paywall purchases_ui_flutter show full screen, top has some padding

I am using the Flutter purchases_ui_flutter package and I love it so far. When the paywall screen is shown, the top of the pages shows almost to the top, but not quite. Is there a way to allow the screen to go all the way to the top of the page? Thanks.

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jedipixels
Matt Robertson
Matt RobertsonNew Member
asked in SDKs
Display prices without creating anonymous user ID

Our design calls for displaying the prices of our packages in a value proposition screen before the user has signed in. We want to avoid creating anonymous users at all costs, since this causes issues for our backend in handling RC webhooks. Unfortunately it seems like the RC SDK requires us to have configured Purchases before we can query offerings, and if the user has not signed in then configuring purchases will result in creating an anonymous user ID. Is there a recommended approach to this? It seems like an unnecessary restriction to have a user ID in order to query product offerings. Shouldn’t an API key suffice?

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Michael Fogel
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rastleksHelper
asked in SDKs
RevenueCat-Firebase integration for Unity3d based app

There is an official documentation page for integrating RevenueCat with firebase. The problem is that there are only code examples for Swift, but our team is using RevenueCat within Unity3d game project. Please, can someone help us to do the same using Unity3d firebase SDK by giving us some code examples that mimics the functionality of the swift code in documentation? Also it will be cool if RevenueCat team will see this message and add Unity3d code examples in documentation.

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sneawoNew Member
asked in SDKs
Second introductory offer

I have a monthly plan with 1-week trial introductory offer for iOS. I use RevenueCat Paywall. If I add a second introductory offer with a discount for the first 3 month, would it work? The other solution is to create a new subscription with discount introductory offer, but without free trial and a new paywall?

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loeffel-ioNew Member
asked in SDKs
[BUG] openapi v1

ref: www.revenuecat.com/docs/redocusaurus/plugin-redoc-3.yaml all unix timestamps are specified as type: integer - its pretty obvious that e.g. 1708417962662 does not fit into int32 and need format: int64 specified example expiry_time_ms: type: integer description: >- The desired next expiry time to assign to the subscription, in milliseconds since the Epoch. The given time must be later/greater than the current expiry time for the subscription. example: 1708417962662 example error json: cannot unmarshal number 1711127957264 into Go struct field Subscriber.request_date_ms of type int32 can you please provide a fix for this asap

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Tavis ElliottNew Member
asked in SDKs
PurchasePackage() throws NullReferenceException

I pass the Package that I got from Purchases.GetOfferings() to Purchases.PurchasePackage(). 2024/03/18 17:13:58.628 6919 6999 Error Unity NullReferenceException: Object reference not set to an instance of an object.2024/03/18 17:13:58.628 6919 6999 Error Unity at RevenueCat.SimpleJSON.JSONNode.Escape (System.String aText) [0x00000] in <00000000000000000000000000000000>:0 2024/03/18 17:13:58.628 6919 6999 Error Unity at RevenueCat.SimpleJSON.JSONString.WriteToStringBuilder (System.Text.StringBuilder aSB, System.Int32 aIndent, System.Int32 aIndentInc, RevenueCat.SimpleJSON.JSONTextMode aMode) [0x00000] in <00000000000000000000000000000000>:0 2024/03/18 17:13:58.628 6919 6999 Error Unity at RevenueCat.SimpleJSON.JSONObject.WriteToStringBuilder (System.Text.StringBuilder aSB, System.Int32 aIndent, System.Int32 aIndentInc, RevenueCat.SimpleJSON.JSONTextMode aMode) [0x00000] in <00000000000000000000000000000000>:0 2024/03/18 17:13:58.628 6919 6999 Error Unity at RevenueCat.SimpleJSON.JSONObj

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straderMember
asked in SDKs
Flutter Paywall loading progress indicator missing

When presenting paywalls using .presentPaywallIfNeeded in Flutter, a progress indicator is missing. Can you please update the Flutter package so that a progress indicator can be displayed during the loading process of the paywall?

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Michael Fogel
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Tenshi_ZANew Member
asked in SDKs
Initial launch of App presentPaywallIfNeeded returns what ?

I’m trying to understand what this would return if the user is NOT connected to the internet when they first launch the app after a clean install. const payWallResult = await RevenueCatUI.presentPaywallIfNeeded({ requiredEntitlementIdentifier: "pro", }); What im suspecting is that it returns PAYWALL_RESULT.NOT_PRESENTED, but this is wrong ,since when you are subscribed and not need the paywall this would be the case as well. So it returns this status if A) you are not connected to the internet (only on clean install) and B) you have a subscription already. This can make users that know this trick - just disable internet and have full access to all features, by just disabling internet for this app. Any advice ?

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rodolphe-lemasquerier-f86ea7New Member
asked in SDKs
Store country API in Flutter SDK ?

Hi ! Is there a way to get the store country code via the flutter SDK ?

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kaitlin
RevenueCat Staff
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gentlemen-codersNew Member
asked in SDKs
TransactionsFactory.nonSubscriptionTransactions loses sandbox state

I have both subscriptions and in-app purchases (lifetime unlock). All use the same entitlement (unlock). I would like to differentiate between sandbox and non-sandbox purchases. Specifically, if someone buys in production, that should overrule anything bought in the sandbox, and Sandbox purchases should not be used in Production. The entitlement info provides that information but because it’s a dictionary, it only stores one purchase for the unlock entitlement. Problem 1: If someone buys something in production and later buys something in the sandbox, I believe the entitlement could be “inSandbox” because it’s the most recent transaction, even though there is also a production one (and I prioritize production purchases over sandbox) Problem 2: Non-subscription purchases have a sandbox flag, but TransactionsFactory.nonSubscriptionTransactions() discards that information, so that it is not possible to determine if a non-subscription transaction was purchased in the sandbox (even though t

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SimonDuerrMember
asked in SDKs
How to check if user is eligible for a free trial?

Hi there! I’m currently implementing the paywall for my game in Unity. If fetch all offerings via the SDK, and my idea now is to check if the user is eligible for the free trial i have configured on all my products, and make the paywall offer that accordingly. How do I do this in Unity? I don’t find any documentation on it, I feel like I have to run it on different devices, look at the different JSONs the SDK receives, read through the source code, etc. Feels odd for this being such a common use-case. My first idea was if I can check “StoreProduct” objects in the packages of an offer have an “IntroductoryPrice” set, and then offer a free trial. But maybe that one is always set, regardless of eligibility? The existence of the “CheckTrialOrIntroductoryPriceEligibility” method makes me think so. For Android, you write “If Google Play determines that a customer is not eligible for the offer, it will not show up in the subscriptionOptions of the StoreProduct in the SDK at all.” To sum up: I

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Radu SActive Member
asked in SDKs
How can we know the base subscription plan that the user is paying every cycle?

LE: Title fix: How can we know the base subscription plan price that the user is paying every cycle? In our app, we have a screen where we display information about the currently active subscription, including the base plan price per month (or per year). - the price that is paid without any discounts applied Up until now, we got this price by asking the RevenueCat SDK for the current offering. (`getOfferingsWith` in Android) However, we want to increase the price of the subscription for users who will purchase the subscription after the price increase, while keeping existing subscribers on the old price, so we cannot rely on this method anymore, otherwise we’ll end up displaying the new price for old subscribers too, even though they won’t be paying the new price. We are aware of the `price_in_purchased_currency` field in the webhooks, but that will include discounts, and will also be `0` when the user is in trial - that is not what we want to display. Is there a way to get the correct

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sharif
RevenueCat Staff
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sol21New Member
asked in SDKs
App submission rejected due to restore purchase issue

I am using PaywallView to present the subscription page. Here is the complete code: .sheet(isPresented: $showPaywall) { PaywallView() .onPurchaseCompleted { customerInfo in if customerInfo.isUnlimitedAccessAllowed { navigateToFeature() } } .onRestoreCompleted { customerInfo in if customerInfo.isUnlimitedAccessAllowed { navigateToFeature() } } } Please let me know what do I need to do? Here is the App submission rejection feedback: We found that your in-app purchase products exhibited one or more bugs which create a poor user experience. Specifically, your app was loading indefinitely on the purchase page. Please review the details and resources below and complete the next steps. Review device details: - Device type: iPad Air (5th generation)- OS version: iOS 17.4 Next Steps When validating receipts on your server, your server needs to be able to handle a production-signed app getting its receipts from Apple’s test environment. The recommended approach is for your production server to a

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artem-koniaev-1a6110New Member
posted in SDKs
What happens in Offline in these cases?

I uses RevenueCat Flutter SDK. What happens in Offline in these cases below?1. presentPaywallIfNeeded()2. Purchase attempt.3. If offline purchasing is possible, is CustomerInfo updated once the purchase (subscription) has been made but the user is still in Offline. Extra question:How to learn if there is any cached CustomerInfo data at all?

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Michael Fogel
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sol21New Member
asked in SDKs
How to change app to unsubscribed state in sanbox testing?

From the The ultimate guide to iOS subscription testing I found this approach to test subscription restore: One big caveat with iOS testing in the sandbox environment is that there is no receipt file on the device until a purchase is made. This differs from the production sandbox and production environments, where a receipt file is generated at the time of installation. To fully test restoring a purchase in the sandbox, you need to add a button, gesture, or some other means to revert the app to the unsubscribed state. Sign up for a monthly subscription. Use a button or gesture to revert the app to the unsubscribed state. Tap the Restore Purchases button. If you do this before the 35-minute subscription cycle is over, an active subscription should be found, and the app should change to the subscribed state. Question is, how do I perform step 2? Is there any API call I can make to do that?

1911
Ryan Glanz
RevenueCat Staff
M
mujiNew Member
asked in SDKs
[UNITY] Is there any way to get Features detail from Paywall Editor to be displayed in Unity UI?

I am trying to get Features detail from RevenueCat’s Paywall Editor into Unity UI, is there any possible way to do it? These features detail that I want to directly apply to Unity UI

251
Ryan Glanz
RevenueCat Staff
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victor-manuel-lagunas-132a70New Member
asked in SDKs
Implementing Subscription Changes with Proration in Flutter using RevenueCat

Hello RevenueCat Community, I'm currently working on a Flutter app where I need to manage subscription changes, specifically upgrading or downgrading user subscriptions while handling proration. I'm using the RevenueCat Flutter SDK for this purpose. In native Android, I'm aware that we can use methods like purchaseProduct with PurchaseParams to specify an old product ID and set a specific proration mode (e.g., IMMEDIATE_WITHOUT_PRORATION) I'm trying to achieve something similar in Flutter. My main questions are: How can I specify an old product ID and a proration mode when initiating a subscription change in Flutter using RevenueCat? Is there a direct way in the RevenueCat Flutter SDK to manage these subscription changes while applying proration, similar to the native Android approach? Any guidance or examples on how to properly implement these subscription changes with proration in a Flutter app using RevenueCat would be greatly appreciated. Thank you!

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sharif
RevenueCat Staff
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straderMember
asked in SDKs
Close Button Color in Flutter Paywalls

When presenting paywalls using .presentPaywallIfNeeded in Flutter, RevenueCatUI can include a close button. However the color of the close button is always black. Can you please update the Flutter package so that the color of the close button can be customized?

1151
kaitlin
RevenueCat Staff
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raminMember
asked in SDKs
iOS Privacy Manifest

I have installed RevenueCat using SPM (version 4.39.0) but I do not see the xcprivacy file associated with RevenueCat. Xcode 15.3 Privacy Report also does not include RevenueCat What am I doing wrong?

2981
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jbb-8532ffMember
asked in SDKs
Is anyone getting "A network error has occurred. The request timed out." right now?

My network is working elsewhere. I’m just unable to fetch data from RevenueCat server at this point. [customer] WARN: ⚠️ Attempt to update CustomerInfo from network failed. The operation couldn’t be completed. (RevenueCat.BackendError error 0.) Underlying error: The request timed out.

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RevenueCat Staff

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