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Discussion and help from anything related to RevenueCat.

4968 Posts
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sammy-898c8bNew Member
asked in SDKs
Paywall view does not close upon successful purchase completion

Hello I have the exact same problem as this post, But there is no response I could use.​​​​​

2643
sharif
RevenueCat Staff
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connie-1b58cbNew Member
asked in General Questions
Duplicate Subscription Charges and Missing Apple Receipt

Hi, I’m reaching out to report an issue we encountered with a user (ID: rnfp7UG9yuNmMYwE9lQiQv1JaAy1) involving duplicate subscription charges on the same day and a missing receipt in the user’s Apple account. Issue Details: Date of Issue: August 10th Charges Incurred: 13:14: TWD 740 for a monthly subscription. 13:41: TWD 3,590 for an annual subscription. User Actions: The user initially subscribed to a monthly plan, but shortly after, they upgraded to an annual plan. Both charges were processed. Problem: The user’s Apple account reflects the charge for the annual subscription but does not show the TWD 740 monthly subscription charge. This prevents the user from requesting a refund for the monthly charge through Apple’s standard refund process. In the RevenueCat dashboard, only the annual subscription is active, aligning with what the user sees in their account. However, both charges were processed. Questions: Sync Issues: Could this issue be related to a sync problem between Apple’s s

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sharif
RevenueCat Staff
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revcatuserNew Member
asked in Dashboard & Tools
How can I see customers who have been refunded?

What filters do I need in a customer list?

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RevenueCat Staff
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revcatuserNew Member
asked in General Questions
What are the current rate limits on the REST API?

For both v1 and v2. Is querying customer entitlements via the REST API a recommended way to confirm their subscription status before I allow them to perform some costly in-app action?

9373
wes_clark
RevenueCat Staff
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vinklin44-747a85New Member
asked in Dashboard & Tools
Invalid chart parameters.

Hello! When I go to the charts, it shows me that "Invalid chart parameters." I contacted support a month ago, they said it was because I have a debt of $ 1800, I told them that I want to pay, they said that they would send me an invoice, but for more than a month, they either ignore or do not give an invoice. Revenuecat support is not the best, on the pro plan)

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Michael Fogel
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doompy-9c67b4New Member
asked in General Questions
Which information about the products do I need to store using the RevenueCat Webhook?

Hello, I am integrating RevenueCat with my iOS and Android mobile applications to process payments. On the back end, I use the information from the webhook to manage my sales. The offer_id value is needed for the mobile app, so I store it. However, in the Renewal webhook request that comes with a downgrade or upgrade, the offer_id remains the same, but only the product_id changes. Should I store the product_id along with the offer_id in my database? Do you have any other suggestions? Thank you in advance.

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Ryan Glanz
RevenueCat Staff
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mert-yildirim-e0c4d7New Member
asked in Dashboard & Tools
Product Display Name

I’m using paywall builder for subscription page. But “Product Name” is not language sensitive. How can I solve this problem?

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Ryan Glanz
RevenueCat Staff
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vincenzo-69b2a9New Member
asked in SDKs
Suddenly Purchases.getOfferings() return error for Google

HI, suddennly it is not possible to fetch anymore google offers from revenue cat from my react-native app ( expo ) . It is working correctly for IOS. I updated, - "react-native-purchases": "^7.15.0",+ "react-native-purchases": "^7.28.1", Error is Error: There was a problem with the store. Can you please retur more meaningfull erros? It is impossible to debug what it is wrong with this api. Thanks.

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fb_onderoNewcomer
asked in General Questions
Paywall Localization for Terms of service And Privacy policy URL

I want to provide different Terms & Policy URLS for each localization. Is there a way to configure it? Thanks.

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sharif
RevenueCat Staff
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VR93New Member
asked in SDKs
Purchases.getOfferings returns "Error: There is an issue with your configuration. Check the underlying error for more details"

My problem is with iOS My subscription is registered under the AppStoreConnect and says “Ready for Review” All my Agreements are signed and up to date. My Bundle ID is correct I was able to successfully import my products to RC.My Products,Offerings, Entitlements are created. My app is registered on RC. (appdd508ae716) I am using TestFlight.I am using Expo I can’t think of anything else, I don’t understand why I am still getting this error. I have not tested on Android yet.

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Trends ChannelNew Member
asked in General Questions
Is it possible to use stripe in Android apps?

Hi, I integrated Play store and amazon store in my app.. and now I am planning to publish my to App Gallery but Revenue cat is not supporting this store. I was wondering if it is possible to integrate stripe instead in the Android app.

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RevenueCat Staff
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ipavlovskiiNew Member
asked in Dashboard & Tools
Last Seen App Version not updated

Hi team, found one problem. We received a message from our internal help center from a user, in the message found the user uses the latest app version, but in a revenucat panel `Last Seen App Version` is outdated(two version before our release). Looks like it wasn't updated on revenucat. How do you track that last version usage?

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jeffrey_bunn
RevenueCat Staff
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ImadNew Member
asked in General Questions
Instant entitlement revoke if user opted out of FREE TRIAL auto renewal

Hi,Is there any way to Instant entitlement revoke a user that opted out of FREE TRIAL auto renewal, instead of letting him finish all the free trial period ?Seems like most of users (especially on android), do it & when you use paid services in the backend, it’s really not a fun thing to deal with 😅 !!

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micro-yazilimNew Member
asked in General Questions
Subscription prices are not showing on the published version.

I am experiencing an issue where the subscription prices are not showing on the published version of my app in the App Store. However, they do appear correctly in the test version. Here are the details: Problem: Subscription prices are not visible in the App Store version of the app. Test Version: Subscription prices are visible and working correctly in the test version. Screenshots: I have attached screenshots for your reference. Could you please assist me in resolving this issue? Thank you in advance for your help.

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kaitlin
RevenueCat Staff
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Calvin ChengMember
asked in Third-Party Integrations
Does Facebook Ads Integration use Conversion API and AEM?

I’ve connected the RevenueCat integration with Facebook Ads, but it looks like all the events are coming from App Events API and not Conversion API. I want to enable Meta’s attribution for iOS14+ for StartTrial events with AEM but it doesn’t look like I can be eligible with the events coming in from App Events API.

2451
jeffrey_bunn
RevenueCat Staff
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zayd-adnan-1411daNew Member
asked in SDKs
Offerings being fetched on emulator - but not device

ERROR Error loading offerings: [Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). React Native + Expo - Testing Revenue Cat on iOS Having trouble getting offerings on my device, however I can get them on my emulator, but they are in Sandbox mode and show the default of the image below. None of my products on App Store connect are priced at this value. Please help - thanks

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jeffrey_bunn
RevenueCat Staff
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kuzma89New Member
asked in General Questions
Paid Applications Agreement

Hello! There is no Paid App Agreement in my AppStoreConnect account and this may be the reason for the empty product array in my app. But this option is not available in my country. Do you know any workaround for getting products without Paid Application Agreement?

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joan-cardona
RevenueCat Staff
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Tomas MMember
asked in General Questions
Seeking advice on Play Store rejection due to "Broken Functionality policy" violation

Hi, I have an app where subscriptions are facilitated using RevenueCats SDK. In the Play Store listing the app only targets a limited number of countries, EU member states + Norway. The app was approved for production in July without any problems, subscriptions seems to work perfectly in the approved version. Now i tried create a new version, fixed a bug not related to subscriptions, but get rejected due to violation of the "Broken Functionality policy". After reading a blog in this community I realizes that the problem originates from the fact that the reviewers are not located in one of the targeted countries, EU + Norway and therefore can not fetch relevant information about the subscription product during review. Is there anyone who has experienced this problem and have some advice how to solve it? Regards, Tomas

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StorologyHelper
asked in SDKs
Data Practices of Google Families Policy on Kids App

Hello! Our app is being rejected because since we added RevenueCat we are violating the data practices of the Google Families Policy on our Kids App. The rejection explation below: Your app violates the Families Policy Requirements policy. We’ve identified that your app or an SDK in your app transmits identifier(s) that do not comply with our Families Policy. These identifiers may include, but are not limited to Android Advertising ID (AAID). For example, the destinations of Android Advertising ID transmission may include, but are not limited to: facebook.com . Apps that solely target children, must not transmit the following: Android Advertising ID (AAID) SIM Serial Build Serial BSSID MAC SSID IMEI and/or IMSI Apps that target both children and older audiences must not transmit the listed identifiers from children or users of unknown age. Action required: Submit an update to your app Read through the "Data Practices" section (#5) of the Families Policy Requirements , and the User Data

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edukatorsNewcomer
asked in General Questions
Can I use single revenuecat id for multiple app store connect account

My company has multiple app store connect account, can I use one single revenuecat account for managing apps from different app store connect account?

1901
sharif
RevenueCat Staff
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Eoin HamiltonNew Member
asked in General Questions
Is it possible to remove entitlements when a user cancels trial?

We want to test the conversion of trials where the user’s entitlements are removed when they cancel the trial.

1105
joan-cardona
RevenueCat Staff
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Mathieu-DMember
asked in SDKs
Android AppInBackground is always true

Hello, I’m using the latest Revenue Cat SDK (8.4.0) and i’m trying to do the following use case in Sandbox : Subscribe to a monthly subscription Immediately refund it from Revenue Cat dashboard Open the app and see that the premium content is no longer available for the user I’m calling Purchases.sharedInstance.getCustomerInfoWith(fetchPolicy = CacheFetchPolicy.NOT_STALE_CACHED_OR_CURRENT) { customerInfo -> checkStatus(customerInfo) } And always get this Logs : Retrieving customer info with policy: NOT_STALE_CACHED_OR_CURRENTℹ️ Checking if cache is stale AppInBackground trueℹ️ Vending CustomerInfo from cache. Something weird here, is that AppInBackground is always returning TRUE. This means that the cache will not be stale before the 25 hours delay and never within the 5 minutes delays for foreground application. Then the cache is never updated I’m initializing my Purchases only once in the onCreate of my Application class if (BuildConfig.DEBUG) { Purchases.logLevel = LogLevel.VERBOSE}

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Utku DalmazNew Member
asked in SDKs
Paywalls in Flutter

How to display paywall in flutter app?

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amberjackieNew Member
asked in Dashboard & Tools
How to Implement a Referral Program with Influencer Tracking and Generate Monthly Sales Reports?

Hi RevenueCat Community, I'm working on a mobile app written in Flutter and I'm looking to implement a referral program to assign an influencer identifier to app users. The goal is to track purchases made by users assigned to specific influencers, allowing us to share the profit with those influencers each month (ex. 25% of sale). Here's what I've planned so far: Assign an influencer identifier to the RevenueCat/app user using the method below: Purchases.setAttributes({ "custom_group_id" : "influencer_A_id" }); Manually generate a raport in RevenueCat at the end of each month with sum of purchases made by users attached to a given influencer. I would like to attach a given influencer ID to a user by allowing the user to redeem a promo code (that user received from influencer) in the app that unlocks extra content. This will help in assigning the user to the influencer effectively. However, I'm uncertain about the best way to configure RevenueCat to generate a report at the end of each

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Upstrive
UpstriveNew Member
asked in General Questions
How to implement dicount code for IOS and Android using react native

How can I implement discount code in a way to let user enter a code in the app and it can be applied directly from the app for subscription and not led user to App Store to redeem it manually. I’m using react native and I managed to implement full subscription model but now I cannot create any kind of discount code that will work like this:

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kaitlin
RevenueCat Staff

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