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Hi Everyone,I just started using revenue cat for my project, yesterday I migrated my old user data and total customers at the end of the day was around 4 thousand, but in the morning I saw a surge in new customers by 700, though my active subsscriptions and active trials count was the same. Does revenue cat takes time to process some receipts and add the customers later on ? Is there any way I can find out which customers were added during a given time window/ daily basis?

Hi,I am adding a feature to my app and I need to have the list of users who have subscribed to an in app subscription. Is there a revenuecat API that allows you to have this information?Regards 

Hello,Trying to create a document for our team to pull data and could not find any details on what ‘New Customers’ mean on the Overview, please advise.  

We send purchase process in RevenueCat to AppsFlyer by integration.AppsFlyer receive the following abbreviated JSON data.{“appsflyer_id”: “12345678", “customer_user_id”: “ABCDEFGH", “eventName”: “trial_converted_event”, “eventValue”: “{\“af_revenue\“: \“10.00\“, \“renewal\“: \“true\“,   \“af_currency\“: \“USD\“}”,“af_events_api”: “true”,“eventCurrency”: “USD”,// It’s JST time.“eventTime”: “2022-03-09 10:43:01.000”,…………} Our timezone is JST, so eventTime parameter is currently in JST.But We somehow want to set eventTime to UTC and send it to AppsFlyer.Please let me know if you can shed any light on this.

I’m finding that different devices show my subscription price differently - some with sales tax included and some without. This is with internal testing. The displayed value is taken from product.price_string.The full story: I had set my app’s Play Store in-app subscription price to the same as I had on App Store (3.49 GBP) and it showed up with that value on my phone using the same Google account that’s associated with my developer account. Then I tried it on another phone using a different (licensed tester) account and it showed 4.19 GBP (it added the UK sales tax). So I dropped my price to 2.90 GBP so that it would add the 20% sales tax and be displayed at 3.48 GBP. Afterwards the second phone showed 3.49 GBP (not quite the 3.48 GBP I expected) and my phone showed 2.90 GBP which I kind of expected because at that point I was guessing my account is treated differently. But then a friend tried another phone (different account but also a licensed tester) and it showed the low

HI. i am making a new application which uses in_app_purchase for iOS.it’s still under development.it uses revenuecat.But it has a problem. when offer offerings,it receives empty at offerings and product it said message ```2021-12-14 00:07:14.629598+0900 Runner[19365:4255891] [Purchases] - INFO: Ensure your products are correctly configured in App Store Connect2021-12-14 00:07:14.629628+0900 Runner[19365:4255891] [Purchases] - INFO: See https://www.revenuecat.com/2018/10/11/configuring-in-app-products-is-hard2021-12-14 00:07:14.629687+0900 Runner[19365:4255891] [Purchases] - INFO: Could not find SKProduct for (    "inner_repair_subscription202201",    "inner_repair_subscription202201")``` by the way i have been developing it by flutter. i

Hello, I have RevenueCat integrated with one of my apps and I loved it so far, but recently I’ve noticed that some of my transactions fail with “billing issue” for example last week I’ve had 4 in a row free trial conversions to paid users fail with a billing issue which seems too odd to be coincidence 1 of the transactions first failed with billing issue then 24h later appeared as “converted from the free trial”The api version the app uses is: 3.11.1Users with billing issue are using IOS 14 and 15 and located in US and AustraliaSo are there some logs that I can check to see what was the reason for the failed transactions or can someone from RevenueCat check that for me? Thank you!  

We added two subscriptions to Revenue dashboard, and that didn’t fetch the subscriptions on mobile side correctly.It seems have problem between Revenue and ionic project so what’s the best way to troubleshoot this problem?

I have an app that is available for macOS(native) and iOS. The app has non consumable IAP(lifetime) and subscriptions(monthly+annual). The reviewer is unable to complete the purchasing of subscription on Mac. Here is the message:We discovered one or more bugs in your app when reviewed on Mac running macOS 12.0.1A receipt error occurred when purchasing subscription, as well as attempt to restore a purchase.The purchase flow works well on my machine but the app is unable to pass review. It was rejected 3 times already. The error is RCInvalidReceiptError("The receipt is not valid.")Revenue SDK version: 3.12.8 BTW, the iOS version of the app passed the review without any problems.iOS and Mac versions share the same codebase. Yesterday I submitted Mac version with Adapty(service that is similar to RevenueCat). And voila: app is in ‘Pending developer release’ state. RevenueCat seems to be to

Hi folks, I am testing the purchase function and running into a problem that, every time I called the purchase function it will ask me to login using my Apple ID. I tested on both physical device and stimulator. I’ve login both before I installed the app (i also tried uninstall and login again but no luck).  Any advice? Thanks a lot. 

Hi there,I have realised that due to a bug in my code, I have not been logging in all users.As we are in the internal testing phase, this is not such a big issue.However, once the app is released it might become a problem, as users who created accounts during internal testing need to use the same app accounts. These users have not been logged into RevenueCat but are just anonymous users.My question pertains to the RevenueCat representation of these users. Is it an issue that the user who has been an anonymous user during internal testing (no purchases taking place), be logged in in RevenueCat? Thank you, and sorry for the somewhat confusing question! 

Apple recently enabled v2 of their app store notification system that passes the data differently, does RevenueCat support using this version?

As can be seen in the screenshot attached, some of the “trial start”s are listed as “unknown” in the country breakdown. We didn’t have that issue before, suddenly it started on March 3rd. We didn’t had a new release or a change in the IAPs etc. The thing is, when a trial is converted to a subscription the country data is available again in the “Active Subscription” charts. How can I fix that?I appreciate any help,Thanks in advance 

i cannot find the place in revenucat to see how many sales are on android and how many sales are in IOS. 

Hi,I’m trying to Send Stripe tokens to RevenueCat and it doesn’t work, my doubt is the field "app_user_id", in which I wrote the id of the customer of Stripe, e.g. “cus_wefi”. In RC i don’t have any customer yet, i need to create it before? Because the doc of receipt says “Records a purchase for a user from iOS, Android, or Stripe and will create a user if they don't already exist.” Also, in the field “fetch_token” I wrote the id of the sub: e.g. “sub_wefou”,Thank you

Hey everyone,I am struggling how to unlock premium content after successful transaction. Based on docs and github a came up with :            Purchases.shared.getCustomerInfo { (info, error) in                guard let info = info, error == nil else { return }                if info.entitlements.all["allaccess"]?.isActive == true{                    //pro content here                } else {                    //free content                }            }        }but it throws errors at does not seems like to work.I have RC 4.0.0 Thanks for helping:)

Current situationMy app is currently on IOS and Android. The IAP work correctly. Im under Flutter.I used to purchase by requesting the product identifier (see below):await Purchases.purchaseProduct(<product identifier>, type: PurchaseType.inapp); Problem with new situation:Now, I have several offering with multiple packages in RevenueCat.So, I need to fetch the offering from RevenueCat when the app starts:Offerings offerings = await Purchases.getOfferings(); Look at the Response, there is an error on the price shown by RevenueCat: I end up with a different price sent by RevenueCat for the same product identifier : Price on Apple Connect:

Entitlement “pro” = will active app and allow users to access basic feature in the user interfaceEntitlement “cloud_store” = allow users to store data to our cloud server   When users open our app (device A), there is no sign in form. The user can purchase a subscription which grants them the entitlement “pro”. As a result of no login process I know that the user will be an anonymous user. I also know that any other device (device B) can restore as long as they are on . I have 1 section (feature) in my app which allows users to store data to our server. For this I plan to require users to login to sync to our server. Once a user login they can purchase a different entitlement “cloud_store” My question: will I be able to allow 1 users with multiple devices, (device A: logged in) (device B: not logged in) to share entitlement “pro” and (device A) would only have access to entitlement “cloud_store” I guest I a

Hey guys,We are having difficulties with transaction_id and original_transaction_id fields which can be accessed from the SDK. Sometimes both of these fields have values and sometimes original_transaction_id is simply empty. When we take a look at the events which are being send via web hooks, we can actually see that original_transaction_id is not empty.Can you please tell us why is this happening?Also, I would like to know if there is a rule which is dictating the behavior where original_transaction_id would be empty after successful purchase?Kind regards,Aleksandar

Hello, I have a React Native iOS project where I am incorporating RevenueCat Consumable in app purchases.  We noticed that there is an edge case with the purchasePackage flow described in the documentation here: https://docs.revenuecat.com/docs/making-purchases        try {            console.log(`Making purchase`);            await Purchases.purchasePackage(productPackage);            console.log(`Purchase successful`);        } catch (error) {            if (error.userCancelled) {                // do nothing            } else {                // do error logic            }        }If there is an internet disruption or the app crashes during the execution of that purchasePackage promise (after the pa

Hey boys and girls!  I’m quite new to app development and just launched my first app on the app stores with the help of Revenuecat for offering in-app purchases.  I’m located in the Netherlands and noticed that Maestro cards (debit cards) are not available for the in-app purchase, does anyone know why so and how I’m able to fix it? Thanks for taking the time to read this! Hope someone can help me. 

I am attempting to keep my database up to date with my users’ subscription states via RevenueCat’s webhooks. When my server receives an event from RC, it extracts the `app_user_id` and immediately hits the /subscribers API endpoint to fetch the new subscription info for that user and save it to my database. This seems to be working for new subscriptions, renewals, and cancellations.I am running into an issue with the `TRANSFER` event type, however. I can trigger this event by logging out one of my users, logging into a new account, and restoring purchases. The Apple ID remains the same throughout, and I correctly log in/out to the Purchases SDK at the correct times, so RC (correctly) transfers the entitlements over to the new user ID.I receive the `TRANSFER` event via webhook, and handle it as a special case. Instead of simply extracting and refreshing the `app_user_id` (which isn’t present), I check the user IDs in `transferred_from` and `transferred_to`. The user IDs

Hi support,I came across a few users that seem to be missing the EXPIRATION calls on which we rely to correctly cancel premium subscriptions. I leave below an example, a capture taken while writing: As you can see this is a user that should've expired on 12.01.2021 after failing to renew the subscription, but the premium status (top-right corner) is also saying the user renewed the subscription. That looks to me like something got lost on the way. The above raises some questions that I hope you can help with:to confirm this is normal behavior, or expected, a known issue; if not, why does this happen? what percentage of missing EXPIRATION (or other webhooks) sh

Hi, I have not been able to get family sharing working even though I have enabled all family sharing options on the device and in the App Store. Currently what I have been trying1. Invite family member2. Share app to family member3. Wait several hours4. Ask them to restore purchase using the Purchases.restoreTransactions() from the react-native SDK The results always say ‘No purchases restored’ I noticed that in the Restore Behavior under Project Settings > General that my account is under Alias (Legacy) rather than Transfer Purchase. I am concerned with changing the Restore Behavior from Alias (Legacy) to Transfer Purchase since there is a label saying this is not reversible.  Is this causing the issue? Do you have any idea how I can resolve this? Thank you 

We regularly offer Promotional Entitlements to users, but they sometimes don’t work, particularly on iOS. We ask people to refresh their status through opening their pro page and killing and restarting their app. I can’t reproduce it on my phone. Are there some known bugs around Promotional Entitlements?