Get Help

Does revenueCat SDk qualify for any exemptions provided in category 5 part 2 of the US export administation regulations? I’m getting asked this in App Store Connect, it also says:You can select Yes for this question if the encryption of your app is:(a) Specially designed for medical end-use(b) Limited to intellectual property and copyright protection(c) Limited to authentication, digital signature, or the decryption of data or files(d) Specially designed and limited for banking use or “money transactions”; or(e) Limited to “fixed” data compression or coding techniques Thank You,Jamie

Hello, I am a flutter developer.My App has been rejected due to this problems.some subscriptions does not show name and description...like this image Plus (monthly plan) and student subscriptions are currently work well. 😢 It worked well until yesterday.I thought at first this problems is an apple sandbox server error...!! My another post on 'apple developer forums'I use RevenueCat for sync subscriptions data, but Android app has no problems...!!My subscriptions are sandbox mode.

I was using the code from RevenueCat sample react native project to do a trial of RevenueCat integration. In the package.json there is "react-native-purchases": "^5.0.0".https://github.com/RevenueCat/react-native-purchases/tree/main/examples/MagicWeatherFollowing is the code of App.js and there is Purchases.setDebugLogsEnabled(true).const App: () => React$Node = () => { useEffect(() => { Purchases.setDebugLogsEnabled(true); Purchases.configure({ apiKey: API_KEY, appUserID: null, observerMode: false, useAmazon: false }); }, []); return ( <> <StatusBar barStyle="light-content" /> <Router /> </> ); However, there is no log was generated as the section of Sample Output of Reven

I am trying to use RevenueCat for my flutter application. Now app is work fine in the IOS but in the android it gives ConfigurationError. Below is the debug log. I/olutions.**roo(16974): ProcessProfilingInfo new_methods=0 is saved saved_to_disk=0 resolve_classes_delay=8000D/[Purchases] - DEBUG(16974): Retrieving customer info with policy: CACHED_OR_FETCHEDD/[Purchases] - DEBUG(16974): ℹ️ Vending CustomerInfo from cache.D/[Purchases] - DEBUG(16974): ℹ️ Checking if cache is stale AppInBackground falseD/[Purchases] - DEBUG(16974): ℹ️ No cached Offerings, fetching from networkD/DecorView[](16974): getWindowModeFromSystem windowmode is 1D/[Purchases] - DEBUG(16974): ℹ️ API request started: GET /subscribers/%24RCAnonymousID%3A4201b37be878400ca103bf6c0d9308c9/offeringsD/[Purchases] - DEBUG(16974): ℹ️ API request completed with status: GET /subscribers/%24RCAnonymousID%3A4201b37be878400ca103bf6c0d9308c9/offerings 304D/[Pu

I’m testing the subscriptions in sandbox, I’m not sure I’m supposed to add the duration of the introductory offer to the expirationDate returned from Revenuecat API.I do see the free trial period showing up in the confirmation modal view.  so whatever is coming from Apple seems to be working.  it’s just that the expirationDate is ignoring the introductory period. Shouldn’t it be updated in the API?

We are having issue in integrating to revenuecat and apple pricing.  We have set the manual price as $4.90 but what apple is charging the customer is $4.98.  Can advise what could be the issue with this king of pricing?

Hi, I am using a Auto-renewable subscriptions in my app(Android/Flutter). Now I using “test card”/test mode. This is my user case:1. My test user have google acc test@test.com(example).2. I create a subscription for the first time. I got originalAppUserId - value1.3. time passes 20-30 (minutes) - the test subscription becomes inactive. also i can uninstall the app.4. I create a new subscription (second time). I got originalAppUserId - value2.5. the value1 of originalAppUserId  the first and second times are not equal.this is right? I expected that these values will be equal(Unique and equal value for current google acc).Can I get unique value from store account(email/id) using  sdk? or is it imposiible? then I need to create the user id myself? For example, add authorization to the application using a Google account? will this work?any options - I will be very grateful for the help. 

Hello, I am trying to migrate Apple's subscriptions via client-side (I have all data required) to RevenueCat, however, I keep receiving the status 400 (Bad Request) from the REST API POST /receipts endpoint.This is an example of format that I am sending:{ app_user_id: 1, product_id: 'pro_quarterly', fetch_token: 'MIIUCwYJKoZIhvcNAQcCoIIT...jcxwb5vocU=', price: 13.99, currency: 'USD', attributes: { '$displayName': { value: 'Jhonatan' }, '$email': { value: 'jhonatan@gmail.com' } }}I have been succefull with Android's migration, unfornately I do not know what I am doing wrong or if there is something missing with the Apple's migration.All products from Apple are registered in RevenueCat's dashboard, App Store Connect App-Specific Shared Secret is set, as well the authorization header with the public api key

Hello Team RC,We are seeking clarification on the RC cancellation / refund activity.According to the docs here "This will refund the last purchase, immediately expire the subscription, and remove entitlement access”If my user is at day 27 of the month, and cancels the 9.99 subscription, does this mean that he gets $9.99 refunded, but loses entitlement for the last 3 days of the month?According to Google Play’s docs “Google doesn't give refunds for most Google Play purchases.”I also see in your docs that “Deleting a user from RevenueCat WILL NOT cancel their subscription”. Would it be better for us to delete the user

Hi, Let's say a user A bought subscription on a device A and a user B bought subscription on a device B and then the user A logged into the app on the device B. Is there a way to distinguish from which Google account subscription was bought? 🤔 I mean, I want to give users a possibility to redirect to Google Play to e.g. cancel a subscription but I don't want to let user A cancel subscription of the user B and I want to inform user that "This subscription was bought from another Google Play account".

I am struggling to get RevenueCat to automatically sync/recognise one-time purchases from Stripe Checkout.I have a Flutter app for both iOS and web (Firebase backend), and after significant work (writing custom conditional code for the Web logic...) have subscriptions working for both iOS and Web, integrated with RevenueCat. Customers can subscribe either as an IAP on iOS or using Stripe if on the Web app, and the subscription entitlement is managed by RevenueCat.But… user’s also need the ability to make one-time purchase of consumable credits. On iOS this is handled as an IAP that RevenueCat syncs, pushing the successful transaction event to my Firestore Function so I can track the credit balance.For one-time purchases via the Web app, Stripe Checkout successfully completes yet ReveneCat appears unaware of the transaction! Unlike for Stripe-managed subscription transactions there does not seem to be any automat

Puchase was succssful via react-native-purchases in Adroid, but there is no response in promise “await Purchases.purchasePackage(purchasePackage)”Please kindly guide how to solve this problem. Thx!Screenshot:Code:import Purchases from 'react-native-purchases';const PackageItem = ({ purchasePackage, setIsPurchasing }) => { const { product: { title, description, priceString }, } = purchasePackage; const navigation = useNavigation(); const onSelection = async () => { setIsPurchasing(true); try { console.log( '************* Before await Purchases.purchasePackage(purchasePackage) purchasePackage is :', purchasePackage,

Is it possible to call getCustomerInfo in useEffect? Right when starting an app? I was testing like this, and I noticed that sometimes it didn't return the rights... I was trying to use signature to stop showing ads in my app…É possível chamar o getCustomerInfo no useEffect? Logo ao iniciar um app? Eu estava testando assim, e notei que algum já vezes ele não retornava os direitos... Eu estava tentando usar assinatura para impedir de mostrar anúncios no meu app...

Hi,  this is our first in app purchase (annual subscription) and the first time using RevenueCat, Overall everything seems to be working except for the following code which is never call  Please help.  Thank you. - (void)purchases:(nonnull RCPurchases *)purchases receivedUpdatedCustomerInfo:(nonnull RCCustomerInfo *)purchaserInfo {// handle any changes to purchaserInfo     NSLog(@"\n\n\n     Purchase Updated INFO: %@", purchaserInfo);    [self CheckForSubscription];}

Hi!Im having problem updating the firebase extension and are stuck on 0.1.4.I get a 400 http error when pressing update, with response:{ "error": { "code": 400, "message": "Request had 1 validation errors: `allowedEvents.com.revenuecat.v1.non_renewing_puchase`: allowed event type 'com.revenuecat.v1.non_renewing_puchase' is not listed in the extension spec.", "status": "INVALID_ARGUMENT", "details": [ { "@type": "type.googleapis.com/google.rpc.BadRequest", "fieldViolations": [ { "field": "allowedEvents.com.revenuecat.v1.non_renewing_puchase", "description": "allowed event type 'com.revenuecat.v1.non_renewing_puchase' is not listed in the extension spec" } ] } ] }} 

Hello. I always get same error. My real device: iPhone 11 Pro, official iOS 16.0. I setup sandbox account and confirmed it. Beta version of Xcode (version 14.0). I did everything that your partner Chris showed in the video (https://www.youtube.com/watch?v=11A0hUjbCb4). 

Hi,I want to offer a subscription with a free trial, and I’m following these instructions: https://www.revenuecat.com/docs/ios-products#adding-introductory-offers-and-free-trialsThe instructions say select auto-renewable subscription. I do not have that option. I’ll I see is: Any idea what’s going on?

Hi! I’m fairly new (started today) to using Revenue Cat so I may have missed it in the plethora of documentation. But when a user purchases an item, is there a way to tell what type was purchased?So, for example, if I wanted to open sections of my app based on whether they subscribed or if they bought a temp access.Would this be the correct way of implementing it:do { let result = try await Purchases.shared.purchase(package: package) self.isPurchasing = false if !result.userCancelled { if result.customerInfo.entitlements["lifetime"]?.isActive == true { vm.isUserFullAccess = true } if result.customerInfo.entitlements["subscription"]?.isActive == true { vm.isUserSubscribed = true } }} catch { self.isPurchasing = false print("[x] Error: \(error.localizedDescription)")}Understandably, everywhere I need to check for access I us

Hi, I’m looking into migrating from my in-app purchase code to Rev Cat. I currently only have consumable and non-consumable products. I’m looking to add a subscription and figured I’d give this a try.   I’m a bit confused on how to migrate my existing non-consumable items to rev cat.. or do I just use rev cat for the subscription only?I’ve added a few of my non-consumable items to rev cat and they are showing up via the api in my app.. but rev cat doesn’t know they have been purchased. I did try:[RCPurchases.sharedPurchases syncPurchasesWithCompletion:^(RCCustomerInfo *customerInfo , NSError *error) { NSLog(@"Synced! %@ %@",customerInfo, error);}]; And I get an error “The receipt is missing” So my guess is this is only looking for subscriptions?  So I’m wondering if I know that someone has purchased a non-consumable via my existing in-app code, c

I am using revenuecat in my product.Currently, I already setup the “Offerings” as “Lifetime”.My expectation is that if I call method: Purchases.purchasePackage(package) multiple times, then there is only one time purchase.But, each time I call above method, I still can buy a new IAP.What should I do to prevent that ?Currently, I have to try to “restore purchase” and check, if restore failed => buy new purchase.  

I am trying to implement the IAP in the Amazon Appstore. I am doing the setup just like the docs says: await purchases.Purchases.setDebugLogsEnabled(kDebugMode); purchases.PurchasesConfiguration? configuration; if (Platform.isAndroid) { configuration = purchases.PurchasesConfiguration('goog_key'); if (storeHelper.store == Store.amazonAppStore) { configuration = purchases.AmazonConfiguration('amzn_key'); } } else if (Platform.isIOS) { configuration = purchases.PurchasesConfiguration('appl_key'); } if (configuration != null) { await purchases.Purchases.configure(configuration); await premiumService.load(); } When I call Purchases.getOfferings() the call hangs. The native side does not respond to the Dart call. I am reproducing this issue launching in debug and when download fr

Google now uses the new Subscriptions API, I would like to know if this version is already supported or if it is still using the InAppProduct API

Hello, at Lake Coloring we are in process of migration to RevenueCat. At the moment we are just forwarding receipts from our backend to RevenueCat API.  We are migrating to RevenueCat SDK in our iOS app but have a problem with mainland China, more specifically api.revenuecat.com seems to be blocked in mainland China. Since our backend is reachable by vast majority of provinces and operators in China(but not all of them, so we do understand the difficulties with the region) we would like to have at least similar reachability for RevenueCat.All suggestions how to work around this issue would be greatly appreciated.Thanks

I got rejected by the App Store due to a strange error (any help with that is also appreciated) but I can’t figure out where these alerts are coming from on purchases. I don’t see any alerts in my code but I also don’t see any in the react native library. Anyone see this behaviour before?

My problem is this. I have an app that gives me an unknown error (error build: Command PhaseScriptExecution failed with a nonzero exit code) during the build in Xcode. The only plugin I have not updated - my current version is 3.9.2 - is purchase_flutter.I would like to know if the error could depend on the plugin. If it is necessary to upgrade to the latest version.I ask this because I would like to avoid it for this interim release and implement it in the new version next yearThanksThis is my configuration.Translated with DeepL [✓] Flutter (Channel stable, 3.0.5, on macOS 12.6 21G115 darwin-x64, locale it-IT)    • Flutter version 3.0.5 at /Users/carlosacchetti/Developer/flutter    • Upstream repository https://github.com/flutter/flutter.git