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Our app subscriptions are currently done via appstore and playstore purchases and we’re trying to add stripe into the mix. But we’re not sure how to handle the case where an old user signs back after a new subscription as anonymous. In case of appstore and playstore purchases, the transfer purchase call does the job but not so in stripe purchases. How is this to be handled? Just post a second receipt against the signed in user’s app user id? It’ll result in the stripe subscription attached to both revenuecat customers. I’m not sure about any unintended side effects of this flow. Is this the way to go here? Or am I missing something

This might be just a confirmation type of question, but I wanted to understand how this scenario works:user subscribes to a one month, no-trial subscription user gets entitlements and the webhook event comes as expected user cancels / opts-out of renewal 30 minutes from first subscribe event above the entitlement are still there as expected and will be there for ~30 days still will the cost of this subscription still flow through as revenue or is this considered a refund?

I’m sandbox testing subscriptions (iOS). A sandbox user created a subscription, and I see the subscription shown in the Customers portal. However, the ID doesn’t match the ID logged in the Xcode console (`Purchases.shared.customerInfo().id`). This is an anonymous user ID. Shouldn’t these IDs match?

Hey folks,We have a good amount of users who sign up multiple years in a row with different email addresses and then our purchase history for them shows them incorrect offers because they don’t get linked up in the RevenueCat backend. I don’t know this for sure, but I suspect many people are also removing our app in the interim (which may be part of what makes this trickier)We’re trying to call `syncPurchases` whenever we have a successful login (so they aren’t anonymous IDs). But we still don’t get it right.If I call `restorePurchases` where we’ve called `syncPurchases`, everything works. Of course, the caveat is that the OS-level login prompt sometimes shows up. Is this a RevenueCat bug? My understanding is that `syncPurchases` should basically be a drop in replacement for `restorePurchases` with no prompts. Using React Native and code push, I’ve been able to verify the only thing I need to make my logic work is to switch `syncPurc

For the multi-tier paywall, is it possible to pick which tier it starts on? For instance, we have a pro tier and a premium tier. When the paywall shows, is it possible to have the premium tier show by default, even though it technically is second in the paywall (pro tab is before premium). 

Hi,I've encountered an issue while integrating RevenueCat into my Expo project, and I need some guidance to resolve it.Here's what I have done so far:I initially added my products to App Store Connect. Then, I connected my App Store Connect account to RevenueCat using the App Store Connect API. After that, I tried to create new products in RevenueCat, and I was able to list the products directly from App Store Connect. I successfully added them from there. I created my offers and linked them to the products.However, when I run const offerings = await Purchases.getOfferings(); in my Expo project, I encounter the following error: [Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuratio

I deleted a package identifier in an offering I was setting up.  I then tried to add the identifier back in with the same ‘name’ and description and I get the message that the package identifier already exists.  However, it is no longer in the list. Does this mean that I cannot delete package identifiers and then re-add them back in if I change my mind on an offering that is not current. What happens if I delete the complete offering?  Will all package identifiers I used no longer be available to re-use in a new offer? Thanks

Hi,The “Checking Subscription Status” page in the documentation says “It's important to note that CustomerInfo will be empty if no purchases have been made and no transactions have been synced. This means that entitlements may not exist in CustomerInfo even if they have been set up in the RevenueCat dashboard.”“originalAppUserId” is on CustomerInfo, and I’m using “originalAppUserId” to identify customers who want to remain anonymous before they purchase a subscription (I use “originalAppUserId” as the key to store data in Firebase which they will need to have access to before and after subscribing). Will this property be empty too?If it is, is “originalAppUserId” available anywhere else prior to CustomerInfo being created, or can I force the creation of CustomerInfo (by calling syncPurchases for example)?Failing that, am I safe to assume that where “originalAp

I just spent a good deal of time setting up offerings for consumable products. I have many different variations I would like to try with the A/B experimental testing method. In trying to setup a Paywall, I found that they are geared solely toward subscriptions and not at all toward consumable products. Is this something that I am not supposed to do? Would I be “hacking” the system if I did it? Are there any ways I can customize a template to show an offering that is made up of consumable products in a way that makes sense? Please help!

Recently I’m getting a few users complaining that they are receiving an Error Code 17 when pressing Restore on the App Paywall page.Your documentation says: “InvalidAppleSubscriptionKeyError(17, "Apple Subscription Key is invalid or not present. " + "In order to provide subscription offers, you must first generate a subscription key. " + "Please see https://docs.revenuecat.com/docs/ios-subscription-offers for more info.")” which I don’t understand. Has is something to do with a user being on a free trial and an issue with going on to the paying phase? Is there anyway I can see exactly what has happened with an individual user?

Which of these delegate methods are expected to be called upon completion of a purchase, or are both expected to be called? I can’t find any documentation at all on the site for PaywallViewControllerDelegate, am I missing something? I can tell what sometimes happens, but I would really like to know what is the expected/prescribed behavior for these two delegate methods. If I put the same actions in both for a successful purchase, it could cause problems, and I don’t want to have to deal with a race condition.paywallViewController(_, didFinishPurchasingWith: )paywallViewController(_, didFinishPurchasingWith: , transaction: )

My company’s business model is changing, and part of the plan is to change our iOS subscription app to a free app. Preferably this will be a smooth experience for existing users.The app’s history:Available in TestFlight. Fewer than 100 beta testers. Public release as a fixed price paid app in the App Store. Beta testers got the app free. Change from fixed price app to monthly/annual subscription app with a free trial. Pre-existing users given free lifetime subscription. (Planned) Change from a subscription app to a completely free app.What’s the most straightforward way to convert the app from subscription to free? I’d like to know what changes to make in the App Store, and what changes to make in RevenueCat.The code changes within the app seem straightforward enough: remove the paywall, modify the storyboards, remove calls such as Purchases.shared.getOfferings { … }, and so on.

Is there a way to give user’s 3 days free of pro without subscribing to the actual subscription?I’d like to upgrade them to pro for a few days so that they can try it and then downgrade them after the trial and prompt them that they can get another week for free once they subscribe.Duolingo has this model when you reach a certain amount of days, they give you 3 days free of pro without subscribing.Is there a way for me to do this?

I’m using purchases_flutter: ^7.0.2 and still getting warning from google play consoleI already waited days and noting changed, I’m afraid to lose my app because of deadline, please help, thank you

Using react-native-purchases package at version 8.0.1 on an Expo project at version 51.0.22Trying to run Purchases.configure throws the error.useEffect(() => { if (Platform.OS === "ios") { Purchases.configure({ apiKey: "<OBSCURED>" }) } }, []) 

Hello Support Team,I am experiencing an issue with updating the prices in our React Native app, which is built using Expo SDK 51 with react-native-purchases@7.27.1. Specifically, after I change the prices in the Play Store or App Store, the new prices are not reflected in the app's PayWall component. The app continues to display the old prices unless the app is restarted.I have tried calling syncPurchases() before making a request to getOfferings(), but this does not seem to resolve the issue. The PayWall component still receives the old data.Could you please assist in identifying a solution to ensure that the app fetches the updated prices without requiring a restart?Thank you for your assistance.

We have an app that’s build in Flutter, and it works with both Play Store as well as Apple Store. On both platforms we have set up products (no offerings, or entitlements), as the approach is that the users can buy a product (subscription) and change it at any time.The Apple Store subscriptions works well (in sandbox mode) and I am able to buy the lowest subscription, then upgrade to higher, and finally downgrade again, without waiting for a subscription to expire.On Play Store, however, this doesn’t work. I start with the lowest subscription, and then I can upgrade, but if I tried to do another upgrade/downgrade, I get Play Store popup with the following message:Error retrieving information from the server. DF-DFERH-01 Then I get an error from RevenueCat SDK:PlatformException(2, There was a problem with the Play Store., {code: 2, message: There was a problem with the Play Store., readableErrorCode: StorePro

so i have a flutter project where i am trying to add amazon IAP i did everything i set up amazon app with live testing and created in-App item which is a subscription after that i added amazons shared key in revenuecat.in flutter i configured Purchases configuration and after app starts i get the error  

Hello I have the exact same problem as this post, But there is no response I could use.​​​​​

Hi, I’m reaching out to report an issue we encountered with a user (ID: rnfp7UG9yuNmMYwE9lQiQv1JaAy1) involving duplicate subscription charges on the same day and a missing receipt in the user’s Apple account. Issue Details:Date of Issue: August 10th Charges Incurred: 13:14: TWD 740 for a monthly subscription. 13:41: TWD 3,590 for an annual subscription. User Actions: The user initially subscribed to a monthly plan, but shortly after, they upgraded to an annual plan. Both charges were processed. Problem:The user’s Apple account reflects the charge for the annual subscription but does not show the TWD 740 monthly subscription charge. This prevents the user from requesting a refund for the monthly cha

What filters do I need in a customer list?

For both v1 and v2.Is querying customer entitlements via the REST API a recommended way to confirm their subscription status before I allow them to perform some costly in-app action?

Hello! When I go to the charts, it shows me that "Invalid chart parameters." I contacted support a month ago, they said it was because I have a debt of $ 1800, I told them that I want to pay, they said that they would send me an invoice, but for more than a month, they either ignore or do not give an invoice. Revenuecat support is not the best, on the pro plan)

Hello,I am integrating RevenueCat with my iOS and Android mobile applications to process payments. On the back end, I use the information from the webhook to manage my sales. The offer_id value is needed for the mobile app, so I store it. However, in the Renewal webhook request that comes with a downgrade or upgrade, the offer_id remains the same, but only the product_id changes. Should I store the product_id along with the offer_id in my database? Do you have any other suggestions? Thank you in advance.

I’m using paywall builder for subscription page. But “Product Name”is not language sensitive. How can I solve this problem?