I am trying to publish my react native app on the Play Store but have been rejected multiple times with error Error 23: There is an issue with your configuration when the testers try to open my paywall.
I have published in Closed Testing (where it works with no issue, as well as in Dev) and promoted the build to Prod for review, where it gets rejected. I’ve triple-checked that my configuration works and that the app and subscriptions are available in every country.
Can anyone advise on how to solve this? I’m pulling my hair out trying to get this approved - even a temporary workaround would be helpful just to get the thing published in some form or another.
Question
Play Store Rejection: Error 23: There is an issue with your configuration
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Hi,
To confirm, you are using RevenueCat’s paywalls in your Android app or are you using our offerings and displaying your own paywall?
If this is working in testing but not with the reviewer, it might be that the reviewer you got is in India. This can cause problems as Google had made changes where it’s no longer possible to provide introductory offers in India. If you are able to confirm this then you might want to display a different paywall for review if your current one has products with introductory offers.
See our post here for more details on this: https://www.revenuecat.com/blog/engineering/indias-new-subscription-rules/
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