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Get help with anything related to RevenueCat.

  • 1,921 Posts
  • 4,931 Replies
1922 Posts
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womoNew Member
asked in General Questions
Do I need one service account for every app?

I am already using revenuecat with Google Play for one app. Now I am going to release a second one that also has inapp products.Do I need do create a second service account in Google Play? (https://docs.revenuecat.com/docs/creating-play-service-credentials 2.) 2. Create Service AccountNext we need to create a service account. This is done from the Google API Console. 2a. Select Create Service Account Or can I use the one I created for my first app also for the second one?There is no guidance whatsoever if you have several apps and the whole pricess seems very complicated at first glance. I don’t want to break anything in my actively selling app.

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Mr.MNew Member
asked in General Questions
Order Form

Sorry new here, can where i can get a Order form? 

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joan-cardona
RevenueCat Staff
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kris-yuNew Member
asked in General Questions
How would I localize the Paywall with a variable in a text

Here is a Paywall I created on the RevenueCat Paywall system. Then I created a localization string in my Xcode project: I also created other localization string, but in the app, only the “Full access just for ...” part not translate. Did I do some part wrong?  In the simulator, as you can see other contents has been localized, except for the “full access ..” line. 

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ron_nuquiNew Member
asked in General Questions
Can RevenueCat track if a user has used up a consumable product?

Can RevenueCat track if a user has used up a consumable product? Let say a user bought a pack of 100 tokens and the user has used up 50 tokens already, can RevenueCat track that or it should be handled in my own Backend?

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Ryan Glanz
RevenueCat Staff
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Daniel Notland
asked in General Questions
Possible downsides of using RevenueCat without creating products?

Hi there, we are refactoring the way we do in-app purchases on Google Play, and from the RevenueCat documentation I see that we can use RevenueCat without creating products 1-1 for every Google Play product we have. The information is limited so I wonder: What are the downsides to not defining products in RevenueCat, when we are not using entitlements or offerings?

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Traveler7New Member
asked in General Questions
How do i prevent a new alias from being created when a user restores their subscription?

I am using RevenueCat's Flutter SDK to manage user subscriptions in my app. For associating user content in my database, I rely on the initial anonymous user ID generated by RevenueCat since i do not want to have to setup user accounts.There is an issue though when a user deletes the app and reinstalls it, or installs the app on a new device and restores their purchase, RevenueCat generates a new Alias instead of using the original anonymous id. This is a problem because there is a maximum limit of 50 aliases.Is there a way to make it so when the user restores a purchase it uses the original Anonymous App User ID instead of creating a new one? Here is the relevant portion of my code: class SubscriptionProvider with ChangeNotifier {bool _hasActiveSubscription = false;String _activeEntitlement = '';String _anonymousId = 'unpaidUser'; // Default to 'unpaidUser'bool get hasActiveSubscription => _hasActiveSubscription;String get activeEntitlement => _activeEntitlement;String get anon

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Ryan Glanz
RevenueCat Staff
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sajith-5bdcbdNew Member
asked in General Questions
I want to connect my webhook with play store app

I configured a webhook using Revenucat and linked it to my Laravel backend. When I tested it with Revenucat's "send test with webhook" option, the request was sent to the backend and returned a 200 status code. However, when I tried it with our application on the Play Store, the webhook didn't work, and the request wasn't sent to the backend. I'm developing the mobile app using Flutter. What could be causing this issue? how can playstore know the correct webhook.?

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Ryan Glanz
RevenueCat Staff
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talkkitNew Member
asked in General Questions
How to configure subscription with multiple offers

Hi all,I’m launching a subscription service that consist of a premium subscription with the possibility to purchase it monthly, 3-monthly and annual.I’d like to offer also two intro promotion:single purchase of a month subscription for a very discounted price, if you have a promo code single purchase of a month, 3 month or year subscription for a discounted price + a free trial of 1 week, otherwiseI’d also like to offer the second option to the people who bought the first one after their month finished.These offer are not renewing, so at the end the base price will show up. The problem is that I cannot figure out how to configure these subscription on both google and app store.Any help is appreciated.

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Ryan Glanz
RevenueCat Staff
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hazim-duozNew Member
asked in General Questions
Use others organization payment profile for in app purchase

Hye, I want to ask if it’s possible for other organisation app to have in-app purchase that is directly tied to my organisation payment profile? for Android & IOS, develop using react-native

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Albert ANew Member
asked in General Questions
How to offer bulk purchase discounts?

I have an app that has monthly and annual subscription options. A company wants to use the app for their 10-50 employees. They don’t want every employee to make the purchase individually. Instead the company wants to make single purchase for all employees. Also I want to provide some discount since they are making a large purchase. Is there any way in Revenuecat SDK to handle that? Or is it supposed to be handled differently from Play store or app store?

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luca-kösterNew Member
asked in General Questions
How to make one Offering with different pricing but all in one month

Hello, I'm encountering an issue with my app.In my application, users have the option to upgrade to support the app, essentially making a donation without receiving any additional benefits. Users can choose the amount they wish to donate monthly, ranging from 1€ to 10€.Now, I'd like to consolidate all these options into a single offering, but it appears that I'm unable to do so. Whenever I try to add a package, I receive the message: "The package's display name or identifier already exists for this app."Although i can attach just Product to a Package.Is there a method to combine all donation amounts into one offering instead of having four separate offerings?P.S.: I'm pursuing this because it would streamline the implementation of the UI and simply display the revenuecat title/description in the app rather than coding it myself. 

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sharif
RevenueCat Staff
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sajith-5bdcbdNew Member
posted in General Questions
I want to connect my webhook with play store app

I configured a webhook using Revenucat and linked it to my Laravel backend. When I tested it with Revenucat's "send test with webhook" option, the request was sent to the backend and returned a 200 status code. However, when I tried it with our application on the Play Store, the webhook didn't work, and the request wasn't sent to the backend. I'm developing the mobile app using Flutter. What could be causing this issue?

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geoheiActive Member
asked in General Questions
Subscription shows "Waitig for Review" since days!

Hello.Apple - App Store Connect.I added new subscriptions to my app. The status for subscription itself and App Store Localization shows “Waiting for Review” since 5 days now.The app was approved within 24 hours is not functional as designed due missing subscriptions.Is there anything I can do?App Store Connect changes sometimes design and setup. Is there possibly a common mistake I could have made?Many thanks,

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vuralkayracNew Member
asked in General Questions
difference between purchasePackage and purchaseStoreProduct Flutter

I worked on 2 different flutter projects. Some of them pulled the purchase packages from purchaseStoreProduct, some of them pulled them using purchasePackage, how do we determine their usage area? 

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jeffrey_bunn
RevenueCat Staff
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Carlo SacchettiHelper
asked in General Questions
Check the subscription when the Device is off-line?

This is the scenario.I develop with Flutter.I have a subscription that is automatically renewed monthly or annually.My app can safely work with all the features even off-line.Of course, to subscribe, you need to be online.But I wonder: if after the first monthly subscription, the user always uses my app off-line (he must of course remember to put the device off-line before using it), how can I check if the subscription has been deleted?Can there be a way?Thanks for any suggestion.

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heygonzaNew Member
asked in General Questions
Invalid credentials with Apple Store Connect in TestFlight

Hello I have the problem that when I make a payment to a subscription within the application I get an error INVALID_CREDENTIALS this happens when I download the TestFlight application. I was testing locally on a physical device with SandBox accounts and it works fine and I don't get the INVALID_CREDENTIALS error, which causes me confusion because it doesn't work in TestFlight. To be sure that I use the necessary API Keys, I recreated a second project with new Apple Store Connect API Keys and I still get the error in TestFlight. What could be the problem?  

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joan-cardona
RevenueCat Staff
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kate192-278871New Member
asked in General Questions
how can we find out from where the transaction is triggered from

when TRANSFER webhook is called, i’ve checked the event payload comes as below.{ "event": {     "app_id": "1234567890",     "event_timestamp_ms": 78789789798798,     "id": "CD489E0E-5D52-4E03-966B-A7F17788E432",     "store": "APP_STORE",     "transferred_from": ["00005A1C-6091-4F81-BE77-F0A83A271AB6"],     "transferred_to": ["4BEDB450-8EF2-11E9-B475-0800200C9A66"],     "type": "TRANSFER",     "environment": "PRODUCTION" }, "api_version": "1.0"}Using the payload, I’d like to transfer subscription info in my server RDB. However, transferre_from and transferred_to does not guarantee its order and the array length may not match. How can i find out accurate app_user_ids that are transferred from and transferred to?

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kaitlin
RevenueCat Staff
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chandrahasan1Member
asked in General Questions
Adding Offline Transactions into RevenueCat

Hey, we wanted to add some customers with subscriptions that are neither from Stripe nor App/Play Stores. Does revenue cat support this? Please advice if case there is a feasibility. Thank you.

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qu-fa37daNewcomer
asked in General Questions
iOS Lifetime purchase and refunds

I have an app that currently only supports lifetime purchases, and now I would like to add another annual subscription purchase and use RevenueCat to manage them.My question is, can RevenueCat recognize users who have previously purchased lifetime and entitle them?Some users who have purchased lifetime before this have had refunds, but their entitlement still exists, is it possible to use RevenueCat to automatically recognize previous users who have had refunds and cancel their entitlement?Any helpful responses would be appreciated!

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wes_clark
RevenueCat Staff
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sebastien-9187dcNew Member
asked in General Questions
How to verify subscription status on my express backend

I am attempting to use my Express server to verify subscription status of users who purchased their subscription on mobile using the RevenueCat API V2. “There is no way to import RevenueCat into NodeJS, we don't make any such modules or sdks. The best option is to use our APIs directly using Node fetch. In our API docs you should use our JavaScript language to do so.” REFERENCEOk so I’ll use the API then. But theres a catch for v2/projects/{project_id}/customers/{customer_id}/subscriptions:“This endpoint currently only returns subscriptions made on the web using the RevenueCat Web SDK and RevenueCat Billing. We are planning to add information for other supported stores soon.” REFERENCEIf thats the case how am I supposed to check on the subscription status through API? Should I use API v1/subscribers/{app_user_id} and parse out subscription info from the CustomerInfo object? I am a little concerned about using the older API as this is a critical part of our application.

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Ryan Glanz
RevenueCat Staff
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user-eac8acNew Member
asked in General Questions
PurchaseParams.Builder(this, aPackage) usage

Hello, I just started adding a subscription to an android app using java for the first time.Following the getting started guide, I got to the “Making a purchase” section. I want to use the code example from this section in my app but there is one parameter I’m not sure where is coming from.This is the code:Purchases.getSharedInstance().purchase( new PurchaseParams.Builder(this, aPackage).build(), new PurchaseCallback() { @Override public void onCompleted(@NonNull StoreTransaction storeTransaction, @NonNull CustomerInfo customerInfo) { if (customerInfo.getEntitlements().get(<my_entitlement_identifier>).isActive()) { // Unlock that great "pro" content } } @Override public void onError(@NonNull PurchasesError purchasesError, boolean b) { // No purchase } });The missing parameter is aPackage in the second line. What should I put there?Additional info: The app has only one product which is a subscription, it is connected to an entitlement, and there are no offering

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nate69New Member
asked in General Questions
any plan to support rtl

we need to add a pay wall for an Hebrew appany way to support rtl

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DiomedeaNew Member
asked in General Questions
RevenueCat & Cocos2d-x

Hi everybody,my App (opti*Map for Android and iOS) offers in-app purchases. Up to now I used the SDKBOX IAP  library which unfortunately is not supported anymore.Therefore I would like to migrate to RevenueCat!Has anybody in this community successfully implemented RevenueCat in a Cocos2d-x Project which is mainly programmed in C++?Thanks for your answers and best regards,Jens

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paulocoutinhox
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sang-won-suh-7aff65New Member
asked in General Questions
Sunsetting existing app - best practice (Android and iOS)

“””> To remove the app - do we simply unpublish it from the stores? Will it automatically cancel subscriptions of existing users and refund them?That should work and will cancel everyone's subscriptions but Apple and Google recommend a more gradual wind down, similar to what I described above. You can avoid more issues like many customers requesting refunds all at once by doing it gradually (it sounds like you have 12 months to wind it down which is great.)“””This is an existing answer which I have a follow up on. If you unpublish the app and existing subscriptions get cancelled, do users also receive a refund? Or are cancellations not the same as refunds? For iOS, can a user get a refund only when they proactively request it?

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joe-savig-1af17dNew Member
asked in General Questions
Not showing icon for features in payall

SOLVED IGNORE-----------Anyone had an issue with the leading icon for your product feature not showing in the paywall. Seems like it should be simply choosing the icon but it’s not displaying for me. Am I  missing a next step to ‘enable’ the choice? Is there a variable embed call I need to encode?Specifically this is the ‘Bengal’ paywall template. Thanks.  

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