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Get help with anything related to RevenueCat.

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1978 Posts
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Eoin HamiltonNew Member
asked in General Questions
Can I filter all users by their current offering?

There are some users that seem to have access to a discount offering with no apparent mechanism to getting that discount. We want to be able to see how many users have this offering to understand how they are getting it and fix the issue

181
joan-cardona
RevenueCat Staff
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supanat-konprom-8b859cNew Member
asked in General Questions
Paywall didn't show Package details for an introductory offer

I want to show like this I already setup at paywall

342
wes_clark
RevenueCat Staff
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QueNewcomer
asked in General Questions
How to set up In App Purchases For Service (Flutter App)

Hello! I am new to RevenueCat and I’m hoping to get some assistance on the best way to set up in-app purchases for my Flutter app (ios and android). I won’t have a version for subscriptions for 1-2 months, so my focus is on in-app purchases for the services that I provide. I want the user to be able to purchase a service before we chat in the app or online. After that chat takes place, the user will need to purchase a service again if they need to chat. Is this considered a consumable? I read this online: “Although RevenueCat is primarily used to handle subscription purchases, our SDK will track all purchases, including consumable and non-consumable in-app purchases (IAPs).” Are there any specific instructions on how to set this up? Any help would be much appreciated. Thank you!

991
joan-cardona
RevenueCat Staff
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md-redwan-ahmed-reyadh-d21c44New Member
asked in General Questions
How long does it take for google to approve?

For Apple Store it is really fast and it gets approved. When it comes to google play , I face this issue? what might it be? Is it due to google cloud quota ?

101
joan-cardona
RevenueCat Staff
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Daniyal DehlehhosseinzadehNew Member
asked in General Questions
info.entitlements empty despite having product in dashboard

Despite having entitlement in my dashboard, when I print (info.entitlements), I get: <RCEntitlementInfos: self.all={ }, self.active={ }>

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rodolfo-eec4a6New Member
asked in General Questions
For the Paywall Template on React Native app can I have different Terms of Service URLs for Android and iOS?

My terms of service URL in the Paywall template I’m using is currently Apple’s https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ Now I’m working on the Android app and I don’t know how I can specify in the Paywall template to use a different Terms of service in the Android app than the iOS app. Could I use Apple’s Terms of service URL in my Android app? Might look strange but if it’s valid I will use that for now

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JaceMember
asked in General Questions
Can't find Issuer ID on App Store Connect for implementing iOS Offer Codes

My view on App Store Connect I am currently trying to implement Offer Codes in my application. I read here that in order for Offer Codes to work with RevenueCat, I would need to upload an In-App Purchase Key. I followed the steps to create and download an In-App Purchase Key, but when uploading it, RevenueCat needs an Issuer ID. The documentation here states that the Issuer ID can be found by going to Users and Access->Keys->App Store Connect API. I did that and requested to access the App Store Connect API (as instructed in the RC documentation) but after doing so, I still can’t see an Issuer ID (see image attached). Where can this be found? It seems that App Store Connect has maybe changed some things. Do I have to create an App Store Connect API as well as the In-App Purchase Key? If so, will this App Store Connect API Key only be used for RevenueCat? And, if I do need to create an App Store Connect API Key, what level of access should I give it (see image) ? Thanks in advance for y

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malika-1a700dNew Member
asked in General Questions
Question to the support service

Good afternoon! My name is Malika. I have questions about your payment system. 1) Do you work with companies registered in Montenegro?2) From which countries it is possible to accept payments through your system (Russia, CIS, USA, Germany are important for us) Thank you in advance for your reply

151
jeffrey_bunn
RevenueCat Staff
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brandon-m365New Member
asked in General Questions
Swapping Subscriptions

We offer 3 subscriptions that are paid either monthly, quarterly, or annually. Suppose a user chooses to pay monthly and then 2 weeks into their subscription they decide they would rather switch to the annual plan. We want to ensure the first payment for their new annual subscription does not begin until the expires_at date for the initial monthly subscription arrives. What is the logic behind handling this? A high level overview of how to approach this helps. Any examples using the React Native package would also be greatly appreciated!

1481
joan-cardona
RevenueCat Staff
Alberto Giambone
Alberto GiamboneNew Member
asked in General Questions
iOS Offering not displayed in Paywall

Hi all, offering cannot be fetched, but in AppStoreConnect is everything renewed and approved, “Also paywall😂” ERROR: 🍎‼️ Error fetching offerings - The operation couldn’t be completed. (RevenueCat.OfferingsManager.Error error 1.) There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-empty

161
wes_clark
RevenueCat Staff
C
covexNew Member
asked in General Questions
UnknownError Android

ERROR(13830): Error connecting to billing client to display in-app messages: PurchasesError(code=UnknownError, underlyingErrorMessage=BillingWrapper is not attached to a listener, message='Unknown error.') My app worked well but I have revisited the project recently, however, I am getting the message above, the listings and offers are being fetched fine but I am getting this error.

3383
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itsramielNew Member
asked in General Questions
Empty offering for a small group of ios users

Hi, I am getting the following issue on my error reporting service:```There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). \nMore information: https://rev.cat/why-are-offerings-empty ``` I know that there is no shortage of this issue and it has been reported a lot before but I still haven’t found a solution for my case. This error is happening only for a small number of users and only on ios. However for other ios users including myself it works for me. I checked the linked guide, https://rev.cat/why-are-offerings-empty, but I could not find any reason why it may work for some users but not of the same os and on app that are published on the store. The app is not available for a specific country and I checked the ip of the users and some of them seem to be from that country where the app is not available. However other very few are also fr

384
wes_clark
RevenueCat Staff
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gym-ratNew Member
posted in General Questions
Android Paywalls Experience

How has the community’s experience with Paywalls on Android been? Mine has been ok with a bunch of buggers. Tems text is cut off Unable to localize footer links Weird image flickers Weird black bar scanning Check out this video for the weird flickering and black bar scan. I have contacted support about this on May 7th (42 days ago), but nothing has happened since then. https://drive.google.com/file/d/1ZXHW26iUCB6UD-fLul4YaHLanbLMaWdg/view?usp=drive_link

501
H
RevenueCat Staff
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ivann-b53bb7New Member
asked in General Questions
Simple way to offer a discount on group of products

Hello, I’m new to revenue cat so sorry if the question has already been asked. We had our first in app purchase with revenue cat and lately a new use case appeared for us to have different offerings for a group of in app product Let’s say I have 9 products which individually cost 8$ I want to have 3 offers Buy one for 8$ Buy two for 10$ Buy the whole 9 for 30$ I’d think I could create two sku by product one which cost 8$ and the other 2$ and make a mix of them in each offerings in order to create each offer but that doesn’t feel really flexible in term of price and really elegant as a solution. So I was wondering if there is a better way to implement such a case ? Thanks a lot !

691
joan-cardona
RevenueCat Staff
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Michael H. S.New Member
asked in General Questions
PayPal integration, Webhooks with Keycloak

Hi, We’re working on a Flutter application with one of the main features requiring in-app-purchases. Due to requirement of integrating our back-end (webhooks), as well as collaborators, we’d sign up for the “Starter” plan (https://www.revenuecat.com/pricing). Before we do sign up, kindly please clarify: Do you have any plans for integrating PayPal as well? You already provide Stripe integration, but no PayPal – is this in the plans or is there perhaps some limitation on PayPal side which prevents such, or perhaps other reason which you can disclose. Or is adding PayPal as payment method to Google Store (https://support.google.com/store/answer/6160267?hl=en) / Apple Store (https://support.apple.com/en-us/HT202631) on customer’s side the only way to have such? The single API for Google / Apple / Amazon and Stripe you provide through Flutter SDK (https://pub.dev/packages/purchases_flutter), as well as extensive documentation, are impressive. However, we have not found anything regarding K

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vladcotfas
vladcotfasNew Member
asked in General Questions
Are you still looking into an Experienced Android Engineer?

Hello everyone! I heard about it that you are looking for a Mobile engineer, I could be the one, with 10 years of experience, worked with my last client which had over 1M DAU. I’m dropping here some of my skill set: ✅ Android, Java, RxJava, Kotlin, iOS, Objective-C, Swift, React-Native, Backend, Frontend, Database, Rest API, Unit testing, Multi-threading, Security, UI/UX, Bash scripting; ✅ Software Architecture: Dependency Injection, MVVM, MVC, MVP, OOP, SOLID; ✅ Development: Android Studio, IntelliJ IDEA, Xcode IDE, Proxyman, Sublime Text, Sublime Merge, iTerm Terminal, TablePlus, RapidAPI; ✅ Tools: GIT, CI/CD, Jira, Slack, Meet, Teams, Jenkins, GitLab, GitHub; ✌️😄

212
vladcotfas
T
tilpapMember
asked in General Questions
How do I enable Google review the premium features of my subscription app?

My app has a freemium model and requires users to create an account and log in to access the free features of the app. For the premium stuff, user has to buy a subscription. In Closed Testing, Google reviews the app and needs login credentials to access the app. I can create login credentials for the free features, but how do I handle the premium features? What is the standard procedure used with RevenueCat? Thank you

2351
jeffrey_bunn
RevenueCat Staff
A
appsierra-solutions-f70f82Newcomer
posted in General Questions
Best way to choose a software company

Appsierra is a the best software testing company known for its robust suite of quality assurance and testing services. Founded with a vision to deliver excellence in software testing, Appsierra has established itself as a reliable partner for businesses seeking to enhance the quality, reliability, and performance of their software applications. Core Services and Expertise: Comprehensive Testing Solutions: Appsierra offers a comprehensive range of testing services that cover all aspects of software quality assurance. This includes functional testing, regression testing, performance testing, security testing, usability testing, compatibility testing, and more. By employing industry-leading tools and methodologies, they ensure thorough testing across various platforms and environments. Automation Expertise: Recognizing the efficiency and scalability benefits of automation, Appsierra excels in automation testing. They leverage state-of-the-art tools and frameworks to automate repetitive te

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A
abdul-hadi-f73037New Member
asked in General Questions
Having 2 different Subscriptions (Silver, Gold) with monthly, biannual and annual plans.

Hi, I'm new to revenue cat and I'm not sure how to integrate 2 different subscription types with different plans (1M, 6M, 1Y). I have already integrated a Silver subscriptions type with the 3 plans using the current offerings. Right now I don't if possible if I can make another offering in revenue cat for the Gold plan and it can be called in the app. Thanks in advance.

1031
joan-cardona
RevenueCat Staff
X
x-936719New Member
asked in General Questions
Crash Issue During App Review on iOS

Dear Support Team, I am using Flutter with the RevenueCat package for my app, and I encountered a crash during the Apple review process. Please refer to the attached screenshot. I am not familiar with Objective-C, but it seems there is an issue with the customerInfo function. Do I need to modify this part of the code to resolve the crash? Thank you for your assistance. Best regards,

381
Ryan Glanz
RevenueCat Staff
J
JoeFryerNew Member
asked in General Questions
Subscription promo code – get code used to download app

Hi everyone, Does anyone know if it’s possible to get the promo code that was used to download an app, in the case that the code wasn’t actually used to start the subscription at that time? I.e. the user taps a promo code url, and they don’t have the app installed, so they are taken the App Store. The app prompts them to download the app, which they do. They are then prompted to redeem the code (and start a subscription), but they choose not to. Is it possible to get the code that was used? Ideally I’d like it to be available in RevenueCat, maybe as a user attribute. The use case is as follows: I have someone who will be promoting my app for me, giving potential users a promo code with a discount. In the case that the user starts a subscription with their code, the subscription can be attributed to them. However, I also want to attribute the user to my promoter in the case that the user downloads the app via their promo code url, declines to initially start a subscription, but then goe

1132
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Z
zoltanNewcomer
asked in General Questions
Upgrading from Android free-trial to paid before ending

Is it possible to offer a free trial, then prompt the user to upgrade (ditch the trial) sometime later? My question is effectively the same as the one below, but for Android.

471
sharif
RevenueCat Staff
P
pramod-b43608New Member
asked in General Questions
Permissions to call subscriptions API

how to fix this “Permissions to call subscriptions API” ? ​​​​

16391
jeffrey_bunn
RevenueCat Staff
I
IkonicAppNew Member
asked in General Questions
in App Purchase fails ONLY in apple review

Need urgent help with in app purchase. It fails only in apple’s app review where the cursor spins indefinitely.On Sandbox it works perfectly fine. My app got rejected 5 times of which only once it worked in review amd the team was able to log in to my app after successful subscription. Looking for help from people who already solved this . All appeals we did have failed so far. We even uploaded video from Sandbox.

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J
jeffrey-17a270New Member
asked in General Questions
Grant an user temporary premium access (Ad Reward)

Hi there. I would like to implement a system where a user watches a rewarded ad and gets premium access for a short period of time. Like watching 1 ad = 1 day watching 2 ads +3 days access and so on. Is there a simple way I can implement this? The user has a default anonymous id. It's not important to save this status if the app is deleted and the user ID changes. The app is only available in the Google Play Store and is built with Flutter.

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H
RevenueCat Staff

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