Skip to main content
Question

iOS Subscription Pricing Issue – “Could not check” & Incorrect Price Display

  • March 13, 2025
  • 1 reply
  • 28 views

Forum|alt.badge.img+3

I’m experiencing an issue with my iOS subscription offerings in RevenueCat. When users tap on subscriptions in my app, the pricing displayed is incorrect – for example, it shows INR 1500 for the yearly plan and INR 12000 for the monthly plan, which do not match the values configured in App Store Connect.

 

Here’s what I’ve checked so far:

• API Key (.p8):

My API key was uploaded about 8–9 months ago, and according to my RevenueCat dashboard, it is still valid and active.

• Product IDs:

I’ve verified that the product identifiers in RevenueCat exactly match those in App Store Connect. The products are properly set up, and each subscription is marked as “Ready for Sale.”

• Bundle ID:

The bundle identifier in RevenueCat matches the one in my App Store Connect account.

• Other Checks:

I’ve ensured there are no pending Apple agreements or issues in the Agreements, Tax, and Banking section that might be affecting product status. I also confirmed that this issue is specific to iOS (my Android offerings appear to be working as expected).

 

Despite all these checks, RevenueCat still shows “Could not check” for the iOS products, and the pricing appears off.

 

Has anyone encountered a similar problem, or can someone from the RevenueCat team provide guidance on why these incorrect pricing values might be appearing? Any help troubleshooting this would be greatly appreciated.

 

This post has been closed for comments

1 reply

joan-cardona
RevenueCat Staff
Forum|alt.badge.img+6
  • RevenueCat Staff
  • 402 replies
  • March 17, 2025

Hi ​@rohan-91b9f8,

The “could not check” refers that we cannot validate the product status and price changes automatically, you can upload the App Store Connect API key so we can see all that info if you want.

Where do you see the pricing, is that in production or in sandbox? Do you mind sharing a screenshot of your product pricing and what you see in the store? If there’s redacted data you can open a support ticket so we can look at it closer.

Best,


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings