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Question

A lifetime subscription was canceled but is still showing as active.

  • February 26, 2025
  • 2 replies
  • 34 views

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Hey,

I have an issue where, when a user cancels a lifetime subscription, it doesn't show up anywhere — not in Purchases.getCustomerInfo nor in the customer's history.

I've set up Google and Apple server notifications, but that hasn't changed the situation.

Is there any other way to track when a user requests a refund?

 

2 replies

cody
RevenueCat Staff
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  • RevenueCat Staff
  • 497 replies
  • February 28, 2025

Hi ​@alexander-matijevic-3d5d0c!

I took a look at this user, and can see that we’re detecting the refunds, as they are now being listed in the customer history page. Are you seeing the same behavior?


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Hey, yes, indeed, thank you very much! The refund appeared on the payment history page; it just took some time.


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