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General Questions

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asked in General Questions

Is the webhook's "takehome_percentage" field accurate?

I’ve noticed that for iOS, the takehome percentage is always listed as 0.7, even though I believe for many apps it should now be 0.85. Is this hardcoded on RevenueCat’s side, or is it retrieving this value from Apple in some way?

Lee HoworkoNew Member

asked in General Questions

Is it possible to send webhooks to multiple endpoints?

We have multiple developers on the team that are working on our mobile IAP implementation, which means they all have to receive webhooks on their local dev machines to test things. So far we have been managing this by just changing the webhook URL as different people test, as well as having multiple RC apps to test with. This can be pretty cumbersome because we can’t duplicate apps, we have to create new ones fresh and go through the process of copying the existing configuration from the old app.It would be so much easier if we could just configure multiple endpoints that all webhooks get sent to. Is this possible, or something that we could get added to your backlog?Thanks.

Tobin HarrisActive Member

asked in General Questions

Android users have to restore purchase after updating the app

We’ve just issued an update to our app yesterday.We’re getting support requests every hour from customers who were on a subscription or free trial. Their subscription is not applied to the app after the update, so they are angry and think we’ve taken their subscription away!To fix it, we just ask them to do a restore purchases. Works every time.Can anyone think why this is happening?What can we do to fix it so we don’t get hammered on support?

Ryan123New Member

asked in General Questions

Why is my experiment data still not showing?

I stated my first experiment 7 days ago and I can see it’s allocating people to A or B variants based on data in App Store Connect but no data is showing in Revenue Cat. I still see ‘Data for this experiment will be available in 24 hours.’ Does Revenue Cat only show data from purchases, and not free trials? As that might be the case if it waits 24 hours after the first payment because currently people are on the free 7-day trial. Although I haven’t read that anywhere.

womoNew Member

asked in General Questions

Do I need one service account for every app?

I am already using revenuecat with Google Play for one app. Now I am going to release a second one that also has inapp products.Do I need do create a second service account in Google Play? (https://docs.revenuecat.com/docs/creating-play-service-credentials 2.) 2. Create Service AccountNext we need to create a service account. This is done from the Google API Console. 2a. Select Create Service Account Or can I use the one I created for my first app also for the second one?There is no guidance whatsoever if you have several apps and the whole pricess seems very complicated at first glance. I don’t want to break anything in my actively selling app.

Adil SakoutHelper

asked in General Questions

Product localization did not change with the Local of the Device

Hey, I’m using RevenueCat with my Flutter Application, the user can change the language between English and French, the product localizatino in already setup in the stores and well configured with RevenueCat, but when the user change the language of the device the product description did not change, any help please ?

Mahmoud GamilNew Member

asked in General Questions

How can i switch my app from test to live mode?

How can i switch my app from test to live mode?

JavierNew Member

asked in General Questions

Receive transactions from the future AppStore webhook

Hi, I’m trying to keep a everyday history of the user, so I use webhook to determinate when is on trial, optout, billing issue, normal, renew, etc.I’m seeing some events from the future, for example I received an event that is a renewal trial convertion today at 8 PM, when we receive the event we fetch RevenueCat API, and it indicates that the user purchase date is tomorrow at 4 AM. This information is also like that in the webhook event itself: "event_timestamp_ms": 1633207743275, → Saturday, 2 October 2021 20:49:03.275 "purchased_at_ms": 1633233485000, → Sunday, 3 October 2021 03:58:05 "is_trial_conversion": true, "type": "RENEWAL"The thing is now I’m setting on our internal db that the Saturday, 2 October the user change from trial to normal subscription with a purchase the date Sunday, 3 October.Now I don’t know when the user actually paid or when is a normal subscription.We could write that all was done the Sunday, 3 October, the thing is that at midnight I make a sn

RiwenNew Member

asked in General Questions

App update rejected: Ads still pop up after we successfully purchase in app purchase products.

Hey,Today, I’ve had a rejection from Apple. My app is already live, and it’s the first update to it. I haven’t touched IAP-releated code since the initial release. Anyway, I tried to reproduce the issue - I couldn’t. I’ve checked both Google Analytics and RevenueCat sandbox, and I didn’t find any trace of the purchase allegedly made by them.I’ve received a general “next step”, namely:When validating receipts on your server, your server needs to be able to handle a production-signed app getting its receipts from Apple’s test environment. The recommended approach is for your production server to always validate receipts against the production App Store first. If validation fails with the error code "Sandbox receipt used in production," you should validate against the test environment instead. According to RevenueCat docs, it’s something already taken care of. I know it’s probably not RC-related, but I still feel like posting this as someone may have had similar experiences. My follow-up

Brian RemingtonNew Member

asked in General Questions

Setup promotional offer - iOS

Hi, I am just finishing my initial setup with RevenueCat and my Flutter app. I believe all is set with the exception of how to handle promotional offers.I have a Free 1 week promotional offer that is setup in App Store Connect for both a Monthly subscription and an Annual subscription. This requires 4 product codes as you have to include the same promotion for both subscription types. So I have two promotional offers, one for the Monthly and the other for the Annual.I have also created two In App purchase keys, one for Monthly and one for Annual.How do I configure the App Store configuration when you can only add 1 Subscription p8 file?Once I get this resolved the documentation on “Implementing iOS subscription offers” does not have details for Flutter developers. What do I do?

Noman AliNew Member

asked in General Questions

My Credit card showing up for testing instead of Test Card

I have added my self (my main email id that is on my android device) as a licensed tester and also as internal tester. But when I try to make a purchase It shows my actual credit card as payment method instead of Google Test Card. My app is upload as internal testing release at Play Store. What am I doing wrong here?

ParkNew Member

asked in General Questions

After moving the app to a new Google account, RevenueCat doesn't get the purchase record.

Hello,As shown in the title, it seems that after moving the app to a new Google account, it is not possible to get the purchase history from RenueCat. After moving the app, is there any action required in RevenueCat? Also, a user made a premium purchase after I moving the app, but it doesn't work properly in premium mode, so she’s going to restore the purchase. However, there is an error message 'There's no purchasing record' because there is no purchase history in RevenueCat. How can I restore her purchasing?Thank you.

PaulBHelper

asked in General Questions

Deleting a product does not work

I have two iOS products in my app.One I do not want to use any longer so I deleted it from app store connect.Next step is to delete it from the products in my app in revenuecat. So I click “Products”, then select the product from the list and on the bottom of the page I click the big red “Delete product” button.Then press “Confirm” on the “Are you sure?” warning.Result: Product still there….Tried this in Safari and Firefox.Any clues?I think this may also be the cause of the WARN: Could not find SKProduct for ( that I keep getting when I try to test it on my actual device. The products that I have in Revenuecat do not match the products that I have in the app store. I tried re-adding the product to the app store but apple won’t let me do that because I already used it previously. Edit: I just tried it again and then I noticed the brief popup on the top of the screen with the text: “There are transactions in the system using this product.” I’m not sure what this means yet but I’m going

Philip DoneganNew Member

asked in General Questions

Couldn't find purchase lists, trying to find single data...

Hello everyone, I am facing an issue with the flutter SDK that im not sure how long its been happening but I noticed because i needed to trigger an event based on successful subscription. This is working perfectly on IOS, however on Android I get the following message and cant do what I want. SDK is 3.4.5W/BillingHelper( 5733): Couldn't find purchase lists, trying to find single data. The subscription works, but billing helper is returning that and the confirmation never happens. Any ideas?

Florian ThielNew Member

asked in General Questions

Webhook PRODUCT_CHANGE entitlement_ids is null

When changing a Stripe subscription the entitlement_ids in the PRODUCT_CHANGE webhook are always null. But all Stripe products are mapped to entitlements.The webhook:{ "api_version": "1.0", "event": { "aliases": [ "uQw121nienNLn6WAMns2abjPMAl2" ], "app_id": "app6e36463a7d", "app_user_id": "uQw121nienNLn6WAMns2abjPMAl2", "country_code": null, "currency": "EUR", "entitlement_id": null, "entitlement_ids": null, "environment": "SANDBOX", "event_timestamp_ms": 1632605983882, "expiration_at_ms": 1635186961000, "id": "061D6082-0653-41F8-ACF0-5575F696B4FA", "is_family_share": false, "new_product_id": "prod_K9as7Q7v8AdiUJ", "offer_code": null, "original_app_user_id": "uQw121nienNLn6WAMns2abjPMAl2", "original_transaction_id": "si_KIGFeHwEFeth5c", "period_type": "NORMAL", "presented_offering_id": null, "price": 0, "price_in_purchased_currency": 0, "product_id": "prod_KAFcPrBfELJ4cX", "purchased_at_ms": 1632594962000, "

Eren ÇelikNew Member

asked in General Questions

Using both side subscripton

Greetings,is it possible to use a single membership purchased on ios or android in your application on both sides?

naturelleNew Member

asked in General Questions

App crashes with PurchaseCancelledError

Above is the error message I get when cancelling the purchase (I cancel either pressing back button or by clicking anywhere else to dismiss the pop up). I am not sure why app crashes here. It is within the try catch statement and I have catch statement to handle error cases. Help would be appreciated. Thanks!

OhCleoNew Member

asked in General Questions

Flutter: Promotional Offers can not complete purchase

I am implementing Promotional Offers in a flutter app. Everything works exactly as it should until just after you have approved the purchase, then I get the purchase did not go through, contact the developer.error handling shows "One or more of the arguments provided are invalid." but both arguments are correct product and correct paymentdiscount.Is this possible to test in flutter? Since documentation is not available for flutter, I have followed react native.Does it matter that I test in the sandbox?

Iqraa-lamhaNew Member

asked in General Questions

Flutter : firebase google authentication cycle with revenuecat

we are working on a flutter app that uses firebase authentication and each user has his own unique user id , first we setup the revenuecat on the lunch of the app using this await Purchases.setup("public_sdk_key");secondly when the user logs in we use its unique user id in : await Purchases.logIn(uuid);thirdly and when the user logs out we use await Purchases.logOut();is this the best practice and how can we handle if the user terminated his subscription while using the app

FadyNew Member

asked in General Questions

Facebook Lookalike Audiences

Hello, can we get IDFA or UDID list from revenue cat to build look a like audience for Facebook and tiktok ads We have subscribers to our app and we would like to utilize current or past subscribers to build look a like list Thank you in advance

Alireza NazerMember

asked in General Questions

Offer code for new users in ios 14(How can I test it)

I want to grant premium access to some users with offer codes and present Redeem page with this method: Purchases.shared.presentCodeRedemptionSheet()It works fine ,but:After redemption how can I verify the results(e.g entitlement ,days remaining ,etc )and how can I test it with in sandbox environment ,is it possible?I have my appstore connect side configured but I need some recommendation on revenue cat please.

Rafael NobreHelper

asked in General Questions

Subscription purchase history

Hello! We intend to provide a panel so the user can see their Purchase history.The PurchaserInfo object provides a good list of nonSubscriptionTransactions that gives a solid output with product id and date of purchase for them. But for subscriptions we only get the latest for each product id, I see it is also the output from the API, so it’s not just a SDK limitation. Is there plans to add something more thorough? Is there any other endpoint where I could get such data? I’d rather not hunt down a local receipt for this (and of course I prefer it to be cross platform) Best regards,Rafael

HajHelper

asked in General Questions

How can I stop the process in iOS?

I am stuck with a problem.I am using the consumable In app purchase through RevenueCat to achieve in app currencies.The payment page is displayed in modal view pageSheet style. When I press the purchase UIButton, the process starts.After the process ends, I am saving the payment record in Firestore.And in cloud functions, the save method triggers adding currency in users data document.It is working fine using normally. But, if the view is dismissed quickly after the payment UIButton is pressed,the process will go trough and purchase alert shows up in the other view(is not a bad thing) but,the code after purchase (saving purchase data in Firestore) doesn’t work (=think because the view is already dismissed?). I thought of cancelling the process if the purchase view is dismissedbut could not find a way to observe the purchase transaction. Ofcourse displaying the view in fullScreen will resolve the problem but want to try it in current circumstances.Can any one help?? Any suggestions?

ChristianNew Member

asked in General Questions

Stripe subscription was cancelled until the end of the billing period, and RevenueCat removed the entitlement

Hi there!We have been using RevenueCat for about a month now with great results. However, I discovered an issue that appears to be incorrect behavior, although chances are I am missing something on my end.We have a recurring Stripe product registered in RevenueCat, and have connected the customer.subscription.updated webhook which are all sending successfully. Using the /receipts route we have associated and synced several hundred Stripe subscriptions which works well.The issue is with one subscription that had been paid for (no free trial) that the customer cancelled earlier today. It was cancelled until the end of the billing period, so it still shows as Active in the Stripe dashboard, but it displays that it will be cancelled at the end of the billing period on Sept 14, 2022 (we have yearly plans). However, RevenueCat no longer shows the subscription or the granted entitlement when the customer is queried with the Get or Create Subscriber route. The RevenueCat dashboard shows the fo

Kelsey PatelNew Member

asked in General Questions

User paid for subscription but is not shown in RevenueCat

Hi!I have an iOS user that paid for an annual subscription. I cannot find her as a paid user in RevenueCat, given that situation, she was asked by the app to pay again and she paid for a monthly subscription.She now has two active subscriptions but none of them are recorded by RevenueCat and she cannot still access the paid features in the app. I don’t know how to proceed because that’s the first time this happens to us with RevenueCat. Any help will be greatly appreciated.

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