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I have seen this error sometimes:Cannot read property 'productIdentifier' of undefinedWhy would RevenueCat have an incomplete response when: const info = await Purchases.getCustomerInfo();Then I access by:info?.entitlements?.active?.[entitlementName]?.productIdentifier This only seems to be in production, of course.
Hello RC team,We're encountering a problem on Android. When calling getCustomerInfo(), the result shows that the user doesn't have any active subscriptions. However, when attempting to subscribe, the response indicates that we are already subscribed, resulting in rejection.Also, one user is subscribed multiple times on the same product in Dashboard even if we created unique id in configurationFeels like, Dashboard and getCustomerInfo are not in sync.This is the setup.If you need some additional information, please, let me know. const aplleApiKey =REVENUE_CAT_APPLE_API_KEY;const androidApiKey = REVENUE_CAT_ANDROID_API_KEY;const uniqueId = UNIQUE_ID useEffect(() => { const setup = async () => { if (Platform.OS === "ios") { Purchases.configure({ apiKey: aplleApiKey, appUserID: uniqueId, }); } else if (Platform.OS === "android") { Purchases.configure({ apiKey: androidApiKey, appUserID: uniqueId, });}};setup().catch(console.l
I successfully tested subscriptions using my own account on both Android and iOS platforms, encountering no issues. However, when attempting to use different accounts, the subscription is not recognized. My app is currently published on Google Play's internal testing track. I've learned that it should be on the closed testing track, but this requires providing an account for review. Before the review is approved, how can I ensure that accounts on my invite list can successfully subscribe? Or internal testing track should work too, just something wrong from other side?
Is a subscription still considered active if the user has cancelled - but the subscription hasn't reached the end of the current period? For example if I cancelled my subscription today, but billing would have restarted on the 25th, am I considered an active subscription still in RevenueCat until the 25th? Or does the churn reflect today since I cancelled today? We have noticed some of the number of subscribers changing like on Jan 1 it was 63 but then changed to 64 randomly later. We are wondering if the above reason is the reason for the RevenueCat subscription numbers varying slightly over time.
The newly created application, which has not yet submitted an App Store, is directly connected to IAP. You can get the test goods, adjust the payment and pay successfully. But Apple returned the payment result to show an error. Specific information: ERROR: Error Domain=RevenueCat.ErrorCode Code=2 "There was a problem with the App Store." UserInfo= {readable_error_code=STORE_PROBLEM, source_file=RevenueCat/SKError+Extensions.swift:64, source_function=asPurchasesError, NSUnderlyingError=0x280892310 {ErrorDomain = SKErrorDomain Code=0 "An unknown error occurred" UserInfo= {NSLocalizedDescription=An unknown error occurred, NSUnderlyingError=0x280893060 {ErrorDomain = ASDServerErrorDomain Code=3539 "does not provide information about purchases within App. Please try again later." UserInfo= {NSLocalizedDescription= does not provide information about purchases within App. Please try again later. }, NSLocalizedDescription=There was a problem with the App Store.}
I am taking an app implemented in Flutter from iOS and Android to Amazon Appstore. It seems to work also on Amazon apart from that Revenuecat does not recognize when I offer a free trial in the beginning of a subscription on Amazon. (On Google Play and Apple App Store it works without problem.) And I know that there indeed is a free trial enabled, because when I click the subscription the Amazon window tells me so too.Please make sure that RevenueCat do recognize free trials on subscriptions on Amazon when using Flutter.
I believe I have configured everything correctly, but I am unable to purchase on Android.I have followed everything shown in this link 'https://community.revenuecat.com/sdks%2D51/why%2Dare%2Dofferings%2Dor%2Dproducts%2Dempty%2D124' but it still doesn't work.Configure if (Platform.OS === 'ios') { try { Purchases.configure({ apiKey: REVENUE_CAT_IOS_API_KEY, appUserID: user?.uid, }) } catch (error) { console.error('error configuring revenuecat for iOS', error) await analytics().logEvent('error_configuring_revenuecat_for_ios') } } else if (Platform.OS === 'android') { try { Purchases.configure({ apiKey: REVENUE_CAT_ANDROID_API_KEY, appUserID: user?.uid, }) } catch (error) { console.error('error configuring revenuecat for Android', error) await analytics().logEvent('error_configuring_revenuecat_for_android') }} This is where I am trying to fetch the products. const purchaseStoryToken = async () => { try { useSetLoading(true) const products
I have 4 tiers: NoAds, Pro, Pro+ and Platinum. Each tier has monthly and annual.As I understand, on AppStore I have to create one subscription group. So there will be 4 service levels and 8 products in total which will be put in descending order. Question: If a user uses the introductory offer for NoAds but I want to offer them introductory offer when Pro launches, how do I offer it to them as only one intro offer per group is allowed. I can’t move NoAds and Pro (and others) in separate groups because NoAds is a subset of Pro and hence at one time only 1 tier can be active. This is pretty straight forward in Android as every tier can have its own intro offer but Apple is tricky. How do I manage it?
Hi,does anyone know how a real (paid) auto-renewable user subscription (e.g. 3 months * 30$ each 3 months) will behave on the users side (App Store / Play Store) when on the backend we give the same user a promotional access via RevenueCat in the middle of the subscription period?Thanks in advance!
I’m curious to see what the RevenueCat folks, as well as other users, make of Apple’s just-announced change in policy regarding directing users to make purchases on the app’s website: https://developer.apple.com/support/storekit-external-entitlement-us/ I think that this change has something to do with recent anti-trust lawsuits, possibly involving the Fortnite people. But, if you read through the article, it sounds like Apple is not only making a lot of demands on how to make use of the new policy, but they are also expecting developers to continue giving them a cut of the sales, including the ones made on the app’s website, if users clicked a link to the site from within the app (although I don’t know how they plan to enforce that). Thoughts?
I am thinking of implementing Paywall in my flutter project for Android, I have gone through the Documentation already.My question is, how will my paywall behave, when i have multiple offers under a single base plan in play console , and a user is eligible for all offers, which offer they will see, also what happens when there are multiple base plans as well.Is there a way in Paywall to load a particular offer while creating a paywall.
I have everything configured perfectly, the problem is that when I make a call to:https://api.revenuecat.com/v1/subscribers/user_idI do not receive directly if the user has an activated entitlement. For example, if you have never been subscribed, it will not return any entitlement, but if you have already had an entitlement, you will have it in the response, even the current subscription is not active.How are you verifying whether the user is currently subscribed or not via API? Do you compare the expiration date of the entitlement with the current date?Wouldn't it be easier if the API returned directly whether the person has the active subscription or not?
Hi,We want to delete old subscription products on both RC and AppStore Connect to avoid new users being able to switch subscriptions (we created them in the same subscription group).Do you know what is going to happen to users that still use these subscriptions? What is going to happen on the next renewal? Thank you
Hello there, Just a quick one, i’m using Thunkable and I linked it to RevenueCat. In the past i had issues acknowledging Google Play’s purchases and subscriptions, does RevenueCat does it automatically? Thank you very much
I’m updating a currently paid upfront app to subscriptions with RC (specifically, the updated version will include Monthly & Annual auto-renewing subs, and a Lifetime non-consumable in-app purchase). I’m a new RC user, and I have read the docs, but I have a few questions I’d like to clarify before proceeding any further. Firstly, about the anonymous (random) IDs:My RC project contains only one app, and that app is exclusive to the Apple App Store (i.e. no Play Store or Amazon Store counterparts, and no plan to create such counterparts in the future). The app is available on iOS, iPadOS, and macOS. The app does not use its own login/authentication system, so ideally I’d like to allow RC to generate random, anonymous IDs at configuration.My question is, will using random IDs cause any problems in this particular circumstance? For example, if the user purchases a subscription on iOS and then opens the app on macOS, hits the “Restore Purchases” button, will it all just work? And then w
