General Questions

Hi there,I’m looking for some clarifications on how to ask the user for consent for the sending consumption data. I was reading this article on sending consumption info to reduce refunds: https://www.revenuecat.com/blog/company/handle-apple-refund-requests-automatically/ And then I saw the paragraph about asking the user for consent with a warning sign:⚠️ Important: Make sure you have customer consent to share consumption data by outlining this in your terms and conditions, as required by Apple. In the article (as quoted above) it says it’s enough to put it into the Terms and Cond

Hi all, I am in process of migrating from Glassfy and im running into a lot of issue as the Guide from August is a little bit outdated? and only for Apple. I am on the last stage, redoing the code from glassfy in my actual app code and first line first problem. For reference, flutter, android, google play store only Purchases.configure(withAPIKey: "YOUR_API_KEY")There is not such thing as withAPIKey? - Struggling with finding solution and close to just giving premium to all users and not bothering with migrating :(  I got something like this from glassfy email reply, which i understand sadly 0 :(  “The app_user_id field, in your export, is empty because you don’t assign a Custom Identifier to the user: this sho

Hi everyone,I’m currently improving the subscription setup for a few Unity-based iOS apps, following the RevenueCat UnityInstallation Guide.While testing with sandbox accounts on devices, I noticed an issue:If I include the App User ID in the Purchases script, the app assumes I’ve already made a non-consumable lifetime purchase. When I remove the App User ID from the script, sandboxed purchases work perfectly and the transaction shows up in the RevenueCat Overview with Sandboxed data.  This brings me to my question:Should I include the App User ID when publishing the app to the App Store? What are the implications of not entering the App User ID? For example, would it affect RevenueCat’s ability to track future purchases or custom

We have been using subscriptions on Android and iOS for a while now with only an annual option, and that has been working fine.  We are adding a monthly option, and during Android testing have noticed that if I cancel a yearly subscription, then attempt to purchase another subscription (yearly or monthly), I see the following error: PlatformException(6, This product is already active for the user., {code: 6, message: This product is already active for the user., readableErrorCode: ProductAlreadyPurchasedError, readable_error_code: ProductAlreadyPurchasedError, underlyingErrorMessage: Error updating purchases. DebugMessage: . ErrorCode: 7., userCancelled: false}, null). Any ideas?  This is a production test scenario, on a physical phone with a valid google play account.  We are only testing Android at this time.Thanks!

We are in the process of trying to get approved in the App Store submission process, but have faced a rejection due to a payment failure when the reviewer attempted to subscribe. While testing the payment process, we have encountered the following errors: “The receipt is not valid. The purchased product was missing in the receipt. This is typically due to a bug in StoreKit.” and “There was a problem with the App Store.”Are these issues associated with the Apple Sandbox environment when testing payment? From a bit of research, this seems to be the case. If so, how can we be approved by Apple if the only way to demonstrate the functionality of payments is by testing in Sandbox mode? In the review process, we received the following information:   When validating receipts on your server, your server needs to be able to handle a production-signed app getting its receipts from Apple’s test environment. The recommended approach is for your p

Some Transactions are missing please see the screenshots!i am losing subscribed users due to not receiving web hooks etc...as you see there is no yearly transaction on revenue cathere revenuecat panel 

Hello, Is it possible to retrieve the email entered by the user during the payment on the web using the Billing RevenueCat feature? Thanks!

Anyone know how to pull in the app store icon? I released my app to the app store ~10 hours ago and it has not updated yet. Last time if I remember correctly, it was instant. Is there a toggle I have to click? 

I’m using the paywall. I made some changes to my paywall and now when you click the call to action button on a real phone nothing happens. I don’t even know where to start lol. This happened before and i just recreated my paywall but this seems like maybe not a good long term fix. 

Hey,I’m building an iOS app and want to use RevenueCat for subscriptions, only IOS no other platforms. Here’s an examples:1. Basic Plan: $10/month for 50 image generations (resets every month).2. Premium Plan: $20/month for 100 image generations (also resets monthly). No tokens or consumable purchases, just max usage included in the subscription. Would appreciate help with these Q:1. Does Apple allow this kind of subscription with Max usage limits, or should we use a subscription plus consumable tokens for this scenario? I prefer to not use the consumable tokens.2. Can RevenueCat handle tracking and resetting these usage limits monthly? OR do I need to manage this on my backend, or can RevenueCat do it?3. Any advice on setting this up?Thanks

Is there a way to show a different paywall on iPad if the same layout does not good or functional on all devices and screen sizes? Using Targeting + Custom attribute is unlikely to do the job as the same user might have several devices. Any other solutions? 

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thanks in advanced 

Hi there,I’m new to RevenueCat, and what I would like to know, is if it’s possible to manually activate user licenses/entitlements from the Dashboard (or API), independently of the AppStore? Let say I want to offer a lifetime license to someone, should I hard-code it on my side, or is it doable with RevenueCat? If so, do I have to create a lifetime iAP on AppStore Connect, that should be “hidden” to public, but that I can activate for the users I want with a promo code? Or can it be easier? Thank you!Thomas

Hello,I would greatly appreciate it if you could provide guidance on transitioning from Glassfy.Background:iOS app only Capacitor framework Currently, the App Store version uses Glassfy. I have a fully prepared version that supports both RevenueCat and Glassfy (I can choose which module to use).I've outlined a few points below. Could you please confirm if my understanding is correct for each of them? Can I, without releasing a new version, configure App Store Connect to send data to RevenueCat, and set up a redirect from RevenueCat to Glassfy? Would this work, with new purchase data being duplicated in both services? In parallel, I plan to request a data export from Glassfy and use your API to import this data into RevenueCat. Once that's done, I should be able to release my new version, which can theoretically drop Glassfy

We are seeing Attribute - ATT Authorised but IDFA 0000…At the same time our MMP (singular) and Meta seems to miss many if not most of our ATT installs (seems like 70% discrepancy from internal tracking of ATT authorised)Any idea? Dying to know...

I'm navigating the tricky waters of mobile attribution in 2023 for our iOS app and could use some community insights. We're looking to collaborate with affiliates and influencers and are hoping to attribute post-install purchase events to individual affiliates/campaigns etc. Ideally, we’d like to avoid having to display the AppTrackingTransparency (ATT) prompt and be able to honestly answer that we do not fall under Apple's definition of “Tracking” in AppStore Connect. As you will know, the mobile attribution market is adapting to many changes in privacy standards, so this isn’t straightforward. Option 1: Deep LinksWe're considering using deep links tied to individual affiliates/campaigns. Is this viable when users haven't consented to the ATT prom

I has happened 2 times now in the past week.  An IOS user has payed for a subscription and can show that the Apple app store “Subscriptions” section shows that they are subscribed, but when the app checks RevenueCat, that users comes back as not subscribed.  Is there a way this can happen without it being a bug?  I cant see where or why this this missmatch would happen.

Hi RevenueCat team,My app has been rejected multiple times due to an error in the Google Play Console: “The item that you were attempting to purchase could not be found.” This error appears for the Google app reviewers, but the app successfully passed review on the App Store and has been released.I tested the app by adding my email to the license testing section in Google Play Console. However, it seems that the Google reviewer is not on this list, which may be causing the error. Are there any specific steps I should follow to ensure the app passes the review process?I also came across a discussion mentioning the same issue, but I’m not sure what changes I need to make to resolve this. Any guidance would be appreciated!Thank you!

Hey everyone, I have a question about handling subscription events in my iOS app. I have set up the SDK & can fetch current user subscription status but I am not sure about the best way to manage real time updates when a user upgrades, downgrades or cancels their subscription.Do I need to manually poll the server for changes or is there a way to get notified instantly? Also if a user switches plans mid cycle how does RevenueCat handle proration??During my research I have come across the idea of integrating tools like Google Cloud Platform for monitoring and analyzing subscription related events. Has anyone tried this & does it add value to the process??if anyone have any resources, tutorials or personal experiences please share with me, It would be great

Hi,I've set up my Revenuecat purchase and when user purchase it, they have been able to purchase and get the entitlement. But for some reason, it doesn't return the "your purchase js successful" indication pop up by Apple where it should (sometimes it does randomly, not sure how). I am using the custom user id to log user in Revenuecat. Do anyone have any idea why this is happening? Thanks

Hello all,I am very new to Revenue Cat, I have integrated subscriptions in both Android and iOS and it is working fine. I now want to provide users a 3 day trial to use the app and then purchase the subscription.I have setup the promotional offer in App Store connect and Google Play console.Does Revenue Cat automatically detect the trial from respective stores or should I follow some additional steps to set it up? If automatic then How long does it take so the trial to be reflected in Revenue Cat and how to verify that? A little hint on how to test the trial in Android and iOS?Thank you 

hello I am trying to connect play store with revenue catI have followed the instructions and uploaded the credentials but I am getting thia error at the info tip X Permissions to call subscriptions API✓ Permissions to call inappproducts API✓ Permissions to call monetization API what may be the cause of that problem? thank you

We transfer our mobile application datas from Revenuecat to Adjust. When we checked our datas: There were no inconsistency on events such as trial_started and trial_cancelled etc. On the other hand, we detected that Adjust shows more user than Revenuecat on renewal events in install_date. But, Adjust loses many customers on event_date. We suspected that there may be loss on old customers while investigating event_date. Yet, it is quite awkward that install_date duplication. Anyone who faced that problem and any suggestions to solve that issue? Many thanks

I have a question to understand the subscription flow better. If user takes a 7 day free trial for an annual subscription, does the system prompts the user if they are willing to continue subscription or not once the trial ends ?I see my users not getting converted from trial to revenue. I believed the user was cancelling the subscription manually from settings. But if they don’t do it, does the system prompts once the trial ends or does it deduct money immediately from the user ?