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Get help with anything related to RevenueCat.

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1978 Posts
A
adrian-tesoreNew Member
asked in General Questions
[BUG] Paywall Template 7: Unable to Save Changes Due to Default Language Issue

After the new 'default language' feature was introduced, I couldn't save any changes to the paywall because it requires me to add a default language. However, when I try to select a default language, it doesn't work, it just stays there and does nothing.

362
joshdholtz
RevenueCat Staff
S
snapdownActive Member
asked in General Questions
Migrating from glassfy

I originally went with glassfy 2 years ago because their docs and setup for capacitor were simpler to understand. Unfortunately, they’ve now gone defunct, so I need to migrate to RC. have two apps that I need to migrate. One app is very seasonal, so glassfy may not exist any more when the users finally open their app. The other, I had issues with android not sending the subscription into to glassfy anyway, and their support refused to respond. My main question: can I simply call syncPurchases once for all users the first time they run the updated app version that has RC integrated? If I can simply call syncPurchases once on update, and each user who does this will automatically be given their subscription access, that would be great. Can anyone confirm this would work? Or do I need to do something more complicated?

66939
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AppDev777Dedicated Member
asked in General Questions
I deleted a package under one offering and added it under another offering, and it will not show on the Paywall

I deleted a package under one offering and added it under another offering, and it will not show on the Paywall. I used the same identified for both, because it was the same package, and the system allowed it. I guess I don’t really understand why we define packages per offering and not packages outside of offerings that can be added to offerings; because I wouldn’t have deleted this package in general, but I needed it removed from the other offering, and I need all my packages to have consistent names. This makes no sense to me - how do I get this package to show on the paywall? The offering shows no error, it shows 3 packages, yet only 2 show on the paywall. Can anyone help me?

482
wes_clark
RevenueCat Staff
A
AppDev777Dedicated Member
asked in General Questions
Can Experiments be run for an offering that is not the default offering?

I want to test Experiments, but I am not sure I want to upgrade until I know Experiments will work for me, since you can’t downgrade. I have two Paywalls, one my default Paywall, for the “Upgrade” app version, and one a “Tip Jar” for consumables. At this point, I want to run experiments on different Tip Jar offerings to see which ones will evoke greater success. But I’m not sure how to do this because, for the non-default offering, I need to set the name of the offering in the app programmatically. Can an experiment be done for my Tip Jar if this is my current setup? Also, wouldn’t it make sense for RevenueCat to have more than one default offering, like have the main default, but sub defaults for when we display multiple paywalls in an app, that we could change them without having to launch a new version of the app?

201
jeffrey_bunn
RevenueCat Staff
V
vetcation-inc-ca9972Member
asked in General Questions
Purchases.getOfferings() return missing offers in adroid

when I try my following code to see if I can get Standard offer, useEffect(() => { setLoading(true); const fetchOfferings = async () => { // console.log("test"); try { const offerings = await Purchases.getOfferings(); if (Platform.OS === "android") { console.log( "android offerings", JSON.stringify(offerings.all.Standard, null, 2) ); } if (Platform.OS === "ios") { console.log( "ios offerings", JSON.stringify(offerings.all.Standard, null, 2) ); } if (offerings) { // console.log("offering", offerings.all["onboarding"]); if (Platform.OS === "ios") { setOffering(offerings.all["Default"]); } else { setOffering(offerings.all["Default"]); } } } catch (e) { console.error(e); } finally { setLoading(false); } }; fetchOfferings(); }, []); I got LOG ios offerings { "availablePackages": [ { "offeringIdentifier": "Standard", "product": { "priceString": "$4.00", "pricePerMonth": 4, "pricePerYear": 48, "productCategory": "SUBSCRIPTION", "subscriptionPeriod": "P1M", "pricePerWeekString": "$0.92", "pric

541
Ryan Glanz
RevenueCat Staff
C
cube20ever20Dedicated Member
asked in General Questions
Understanding how early renewal opt-outs work

This might be just a confirmation type of question, but I wanted to understand how this scenario works: user subscribes to a one month, no-trial subscription user gets entitlements and the webhook event comes as expected user cancels / opts-out of renewal 30 minutes from first subscribe event above the entitlement are still there as expected and will be there for ~30 days still will the cost of this subscription still flow through as revenue or is this considered a refund?

585
sharif
RevenueCat Staff
R
reveniteNew Member
asked in General Questions
Multi-tier paywall -- choose default tier display

For the multi-tier paywall, is it possible to pick which tier it starts on? For instance, we have a pro tier and a premium tier. When the paywall shows, is it possible to have the premium tier show by default, even though it technically is second in the paywall (pro tab is before premium).

451
sharif
RevenueCat Staff
A
AppDev777Dedicated Member
asked in General Questions
How to set up a Paywall for consumable products, and why are there no templates?

I just spent a good deal of time setting up offerings for consumable products. I have many different variations I would like to try with the A/B experimental testing method. In trying to setup a Paywall, I found that they are geared solely toward subscriptions and not at all toward consumable products. Is this something that I am not supposed to do? Would I be “hacking” the system if I did it? Are there any ways I can customize a template to show an offering that is made up of consumable products in a way that makes sense? Please help!

1923
A
T
TomVMember
asked in General Questions
Error Code 17 when user presses Restore

Recently I’m getting a few users complaining that they are receiving an Error Code 17 when pressing Restore on the App Paywall page. Your documentation says: “InvalidAppleSubscriptionKeyError(17, "Apple Subscription Key is invalid or not present. " + "In order to provide subscription offers, you must first generate a subscription key. " + "Please see https://docs.revenuecat.com/docs/ios-subscription-offers for more info.")” which I don’t understand. Has is something to do with a user being on a free trial and an issue with going on to the paying phase? Is there anyway I can see exactly what has happened with an individual user?

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gary-batNew Member
asked in General Questions
what happens if I convert a subscription app to a free app in the App Store?

My company’s business model is changing, and part of the plan is to change our iOS subscription app to a free app. Preferably this will be a smooth experience for existing users. The app’s history: Available in TestFlight. Fewer than 100 beta testers. Public release as a fixed price paid app in the App Store. Beta testers got the app free. Change from fixed price app to monthly/annual subscription app with a free trial. Pre-existing users given free lifetime subscription. (Planned) Change from a subscription app to a completely free app. What’s the most straightforward way to convert the app from subscription to free? I’d like to know what changes to make in the App Store, and what changes to make in RevenueCat. The code changes within the app seem straightforward enough: remove the paywall, modify the storyboards, remove calls such as Purchases.shared.getOfferings { … }, and so on. Once the app has been changed from subscription to free, what happens to current subscribers? For exampl

923
joan-cardona
RevenueCat Staff
J
jamalNew Member
asked in General Questions
Play Billing Library

I’m using purchases_flutter: ^7.0.2 and still getting warning from google play console I already waited days and noting changed, I’m afraid to lose my app because of deadline, please help, thank you

231
wes_clark
RevenueCat Staff
I
irakli-jugheli-2880daNew Member
asked in General Questions
ERROR: 🤖‼️ PurchasesError(code=StoreProblemError, underlyingErrorMessage=Failed to get user data.)

so i have a flutter project where i am trying to add amazon IAP i did everything i set up amazon app with live testing and created in-App item which is a subscription after that i added amazons shared key in revenuecat. in flutter i configured Purchases configuration and after app starts i get the error

693
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connie-1b58cbNew Member
asked in General Questions
Duplicate Subscription Charges and Missing Apple Receipt

Hi, I’m reaching out to report an issue we encountered with a user (ID: rnfp7UG9yuNmMYwE9lQiQv1JaAy1) involving duplicate subscription charges on the same day and a missing receipt in the user’s Apple account. Issue Details: Date of Issue: August 10th Charges Incurred: 13:14: TWD 740 for a monthly subscription. 13:41: TWD 3,590 for an annual subscription. User Actions: The user initially subscribed to a monthly plan, but shortly after, they upgraded to an annual plan. Both charges were processed. Problem: The user’s Apple account reflects the charge for the annual subscription but does not show the TWD 740 monthly subscription charge. This prevents the user from requesting a refund for the monthly charge through Apple’s standard refund process. In the RevenueCat dashboard, only the annual subscription is active, aligning with what the user sees in their account. However, both charges were processed. Questions: Sync Issues: Could this issue be related to a sync problem between Apple’s s

281
sharif
RevenueCat Staff
R
revcatuserNew Member
asked in General Questions
What are the current rate limits on the REST API?

For both v1 and v2. Is querying customer entitlements via the REST API a recommended way to confirm their subscription status before I allow them to perform some costly in-app action?

8753
wes_clark
RevenueCat Staff
D
doompy-9c67b4New Member
asked in General Questions
Which information about the products do I need to store using the RevenueCat Webhook?

Hello, I am integrating RevenueCat with my iOS and Android mobile applications to process payments. On the back end, I use the information from the webhook to manage my sales. The offer_id value is needed for the mobile app, so I store it. However, in the Renewal webhook request that comes with a downgrade or upgrade, the offer_id remains the same, but only the product_id changes. Should I store the product_id along with the offer_id in my database? Do you have any other suggestions? Thank you in advance.

241
Ryan Glanz
RevenueCat Staff
F
fb_onderoNewcomer
asked in General Questions
Paywall Localization for Terms of service And Privacy policy URL

I want to provide different Terms & Policy URLS for each localization. Is there a way to configure it? Thanks.

351
sharif
RevenueCat Staff
T
Trends ChannelNew Member
asked in General Questions
Is it possible to use stripe in Android apps?

Hi, I integrated Play store and amazon store in my app.. and now I am planning to publish my to App Gallery but Revenue cat is not supporting this store. I was wondering if it is possible to integrate stripe instead in the Android app.

681
H
RevenueCat Staff
I
ImadNew Member
asked in General Questions
Instant entitlement revoke if user opted out of FREE TRIAL auto renewal

Hi,Is there any way to Instant entitlement revoke a user that opted out of FREE TRIAL auto renewal, instead of letting him finish all the free trial period ?Seems like most of users (especially on android), do it & when you use paid services in the backend, it’s really not a fun thing to deal with 😅 !!

1232
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M
micro-yazilimNew Member
asked in General Questions
Subscription prices are not showing on the published version.

I am experiencing an issue where the subscription prices are not showing on the published version of my app in the App Store. However, they do appear correctly in the test version. Here are the details: Problem: Subscription prices are not visible in the App Store version of the app. Test Version: Subscription prices are visible and working correctly in the test version. Screenshots: I have attached screenshots for your reference. Could you please assist me in resolving this issue? Thank you in advance for your help.

191
kaitlin
RevenueCat Staff
K
kuzma89New Member
asked in General Questions
Paid Applications Agreement

Hello! There is no Paid App Agreement in my AppStoreConnect account and this may be the reason for the empty product array in my app. But this option is not available in my country. Do you know any workaround for getting products without Paid Application Agreement?

571
joan-cardona
RevenueCat Staff
T
Tomas MMember
asked in General Questions
Seeking advice on Play Store rejection due to "Broken Functionality policy" violation

Hi, I have an app where subscriptions are facilitated using RevenueCats SDK. In the Play Store listing the app only targets a limited number of countries, EU member states + Norway. The app was approved for production in July without any problems, subscriptions seems to work perfectly in the approved version. Now i tried create a new version, fixed a bug not related to subscriptions, but get rejected due to violation of the "Broken Functionality policy". After reading a blog in this community I realizes that the problem originates from the fact that the reviewers are not located in one of the targeted countries, EU + Norway and therefore can not fetch relevant information about the subscription product during review. Is there anyone who has experienced this problem and have some advice how to solve it? Regards, Tomas

1651
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E
edukatorsNewcomer
asked in General Questions
Can I use single revenuecat id for multiple app store connect account

My company has multiple app store connect account, can I use one single revenuecat account for managing apps from different app store connect account?

1801
sharif
RevenueCat Staff
E
Eoin HamiltonNew Member
asked in General Questions
Is it possible to remove entitlements when a user cancels trial?

We want to test the conversion of trials where the user’s entitlements are removed when they cancel the trial.

1085
joan-cardona
RevenueCat Staff
Upstrive
UpstriveNew Member
asked in General Questions
How to implement dicount code for IOS and Android using react native

How can I implement discount code in a way to let user enter a code in the app and it can be applied directly from the app for subscription and not led user to App Store to redeem it manually. I’m using react native and I managed to implement full subscription model but now I cannot create any kind of discount code that will work like this:

631
kaitlin
RevenueCat Staff
Upstrive
UpstriveNew Member
asked in General Questions
Implementation of Discount code

How can I implement discount code in a way to let user enter a code in the app and it can be applied directly from the app for subscription and not led user to App Store to redeem it manually. I’m using react native and I managed to implement full subscription model but now I cannot create any kind of discount code that will work like this:

1801
Ryan Glanz
RevenueCat Staff

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