General Questions

Get help with anything related to RevenueCat.

  • 784 Posts
  • 1,925 Replies

784 Posts

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Natsuru ShiroseNew Member
asked in General Questions

Why Restore is NOT rejected when before purchase?

This issue only occurs in the iOS production environment. (It does not occur in the sandbox)I have confirmed it on iOS 14 and 15. I’m using `Purchases.restoreTransactions()`. （cordova-plugin-purchases 2.3.1）[Log]```15:14:27.024184+0900>>[Purchases] - DEBUG: ℹ️ Force refreshing the receipt to get latest transactions from Apple.15:14:28.693200+0900>>[Purchases] - DEBUG: ℹ️ Loaded receipt from url file:///private/var/mobile/Containers/Data/Application/XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX/StoreKit/receipt15:14:28.694566+0900>>[Purchases] - INFO: ℹ️ Parsing receipt15:14:28.696696+0900>>[Purchases] - INFO: ℹ️ Receipt parsed successfully15:14:28.697186+0900>>[Purchases] - DEBUG: ℹ️ Found 0 unsynced attributes for App User ID: $RCAnonymousID:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx15:14:28.703572+0900>>[Purchases] - DEBUG: ℹ️ There are no requests currently running, starting request POST /receipts15:14:28.703855+0900>>[Purchases] - DEBUG: ℹ️ API request starte

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N
1 year ago
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VeraNew Member
asked in General Questions

Purchase event date and time data source

Hi everyone, I’m wondering what is the data source of purchase event date and time? Is it user device time?  Thanks ahead!

1
ryan
RevenueCat Staff
1 year ago
W
Walter HolohanDedicated Member
asked in General Questions

How to set a default price for a Android in-app product for a non VAT registered company?

I noticed that setting a default price for a in-app product is not inclusive of tax. We are not VAT registered so we dont want to charge tax on our products. Does that mean I still need to set the default price inclusive of tax?For example we sell an in-app product for £39.99, however if I put in £39.99 as the default price, then the price will be £47.99 for the user as Google automatically adds on the 20%. So I presume I need to set the default price to £33.33 which will equate to £39.99. Does this mean that Google will withhold the 20% even though we are not VAT registered? Or will Google give us the full £39.99 and just take their 15% commission?

1
cody
RevenueCat Staff
1 year ago
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Oleh TitovNew Member
asked in General Questions

iOS free trial not working, the user is charged immediately

Hello guys,This is my first app with in-app purchase (monthly and annual subscriptions) and first time I use RevenueCat.Platform: iOS, SwiftUI, Xcode 13.1Purchases version: 3.13.0My suggestions:I have successfully setup free trials in App Store Connect, but I did that few days later after connecting App Store and Revenue Cat product and entitlements. I suppose that might be the reason. What is the best way to correct the situation? If this is the case? I have used my device during tests before publishing the app in the App Store and now when I use this device with real app it may “remember” it and thus decide that I’m Not eligible for trial or introductory price. Or the device does not matter and Account ID matters? I used test accounts in App Store connect.Please advise where to start and how to check it properly. I’d appreciate any suggestionsThank you!

1
cody
RevenueCat Staff
1 year ago
A
AnhNew Member
asked in General Questions

Best practices for handling non-subscription transactions and refunds

I have one consumable product in my iOS app that doesn’t link to any entitlements as recommended in the docs:If you have non-subscription products, you may or may not want to add them to entitlements depending on your use case. If the product is non-consumable (e.g. lifetime access to "pro" features), you likely want to attach it to an entitlement. However, if it is consumable (e.g. purchase more lives in a game) you likely do not want to add them to an entitlement.Right now I’m using the transaction history to keep track of the purchases and unlock in-app content accordingly. Not sure what’s the best approach for this to correctly handle refunds. 

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jazmine
RevenueCat Staff
1 year ago
A
appstraderHelper
asked in General Questions

No subscriptions but Google says there is...

I am wondering when you have subscriptions and they are on auto renew does the active subscriptions go empty after the first initial subscription?I am testing this in google and the active subscriptions to go empty I believe this would be after the second auto renewal , is this normal ?   activeSubscriptions:  {subscription={expiresDate=Sun Dec 05 14:03:22 GMT 2021}},    activeEntitlements: [],    entitlements: [],    nonSubscriptionTransactions: [],    requestDate: Sun Dec 05 13:56:30 GMT 2021

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A
1 year ago
A
Aurimas FM
asked in General Questions

Grant Entitlement for user with active subscription

Hello,We have a use-case:User is active subscriber on a monthly plan They trigger `redeem` functionality They get 1 month free from their subscription (meaning next month they are not getting billed, however month after that - they are getting billed again)We know that via RevenueCat it’s possible to make if user is not a subscriber. However, would that work for subscriber’s case? If it’s not possible - what would be recommended scenario for implementing this case? We would like to explore possibilities to give not only 1 month free, but also other various durations.We were also thinking of this scenario:User is active subscriber on a monthly plan​​​​​​​ They trigger `redeem` functionality User sees `offer` page with `1 month free + regular monthly` billing They claim the offer User’s previous subscription period ends, their new subscription starts with 1month freeWould that work? Ideally - `entitlements` would make it much easier as we would not need to create any extra offers.Best

1
ryan
RevenueCat Staff
1 year ago
K
KKGNew Member
asked in General Questions

Restoring subscriptions while not re-logging into app account

Hi,I’m developing an app that requires the users to sign in before making purchases (subscriptions).However, as I understand, Apple requires that we add a Restore button that enables restoring purchases without the user having to log into app’s account.My question is about the following case:the user logs in, makes a purchase for some reason, e.g. on a new phone, the user enters the app w/o being logged in, does not log in and restores his purchases, his subscriptions therefore transferred to the id auto-generated for the anonymous user Question 1: if the same user does log in on their Android device, will they be able to access the subscription? Question 2: I understand that if the user logs in on said new iphone device after restoring purchases, the new anonymous id along with the purchases will be merged with the existing id, therefore providing access on Android devices where the users signs in as well. Is that correct?Thank you kindly. :)

2
K
1 year ago
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Loredo SolaHelper
asked in General Questions

Does RC handle Stripe refunds for non-renewables?

BACKGROUND: We sell IAP subscriptions and lifetime access to premium content.  We also sell subscriptions and lifetime access through Stripe on out website. Standard stuff works great. No problems. ISSUE: after user bought lifetime access through Stripe, I successfully refunded the purchase using Stripe.  I expected RC would cancel the entitlement but it has not done so after waiting about 1 hour.  No refund is showing in RC console.  The user still has access to the content.  Is this expected behavior?  If so then how can I cancel entitlements after refunds?

1
L
1 year ago
lewis42
lewis42Helper
asked in General Questions

I think my experiment is faulty?

https://cln.sh/99ueV6Data has been "coming soon" for 3 days.My guess is that it's because I have two offerings which are the same: https://cln.sh/KlaTpN`pro sub` was what I originally setup before I started experiments`pro sub 2` I setup to test against `pro sub` in my first experiment`pro double` has the same packages as `pro sub`, but I thought that making a new offering id would make it easier to analyse the data

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lewis42
1 year ago
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libeNew Member
asked in General Questions

Double purchase sheet on first purchase

Hello, I am testing my purchases with a test user and when I do my very first purchase I get presented with two purchase sheet from apple. After I enter the password to confirm the purchase on the first one, a second purchase sheet is shown after. Then I re enter the password a second time an I am able to do the purchase. This happens only on the very first purchase, the following purchases do not show this behaviour. Here’s my traces:2021-11-30 08:47:05.098181+0100 StickerTune[569:24807] [Purchases] - DEBUG: ℹ️ makePurchase2021-11-30 08:47:05.100231+0100 StickerTune[569:24807] [Purchases] - DEBUG: 💰 Purchasing product from package - st_499_1m in Offering st_monthly_yearly2021-11-30 08:47:05.110488+0100 StickerTune[569:24807] [Purchases] - DEBUG: ℹ️ PaymentQueue updatedTransaction: st_499_1m (null) ((null)) (null) - 02021-11-30 08:47:21.310017+0100 StickerTune[569:24807] [Purchases] - DEBUG: ℹ️ applicationDidBecomeActive2021-11-30 08:47:22.494746+0100 StickerTune[569:25165] [tcp] tcp

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tina
RevenueCat Staff
1 year ago
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ChrisHNew Member
asked in General Questions

Remove ads purchase best practices [flutter]

One of the purchase related scenarios for my app is removing ads that are normally displayed right after the app is installed.I was wondering what would be the best way of handling the case where:1) the user installs the app2) the user makes a purchase removing the ads (a non consumable)3) the app is uninstalled4) the user reinstalls the app on the same or a different device.At this stage of my project I do not want to maintain a backend server or use Firebase with a login mechanism etc, and instead I would very much like to rely on the RevenueCat alone.  I have tested the scenario on Android and it appears that since it is recommended that the method that restores transactions should be triggered consciously - by tapping a button for example and not when the app is starting up, the only way I can think of to do this is to display a dialog when the app is started for the very first time and give the user opportunity to restore the purchases (if any were previously made) and once the pu

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C
1 year ago
K
KevActive Member
asked in General Questions

One of the subscriber's App User ID is missing

Recently one user subscribed to our annual plan, however the webhook failed to proceed because the App user ID returned only the RC Anonymous ID ( $RCAnonymousID… ).I have no idea why it happens and not sure what to do next, all I can do is wait for him to contact us. Any advice? FYR, all other users has successfully logged in with the correct App user ID.

7
K
1 year ago
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OgaNew Member
asked in General Questions

Using RevenueCat REST APIs for In App Purchases using the Appgyver platform

Hello Everyone,We developed an app using Appgyver Composer Pro that currently doesn’t have In App purchase plugins. I saw  this documentation: https://docs.revenuecat.com/reference#basic  and was wondering if this could work  for adding Zoom meeting links in the app considering Appgyver Composer Pro has capability to integrate REST APIs? Apple will not accept our app becuase we do not have In-app purchase services within the appThank you all for your help!

1
cody
RevenueCat Staff
1 year ago
M
Martin FengeNew Member
asked in General Questions

Problem with NemID verification and mastercard

The users that have NemID verification (security step for online payments in Denmark) for payments with their cards can’t make an in-app-purchase in order to subscribe to the premium content in our app. They get a 403 HTTP error when being redirected to the verification website and when trying to verify. This has so far only happened for users that use Mastercard.What should we do about that? Did we miss something in our payment implementation or should we configure something more on RevenueCat as well? Also, is there a possibility to have multiple web-hook urls? Basically we would like to have one url for the Sandbox account for the development environment and a second url for the production environment. Can this be done? And lastly, can we somehow test this flow (paying with a card with NemID verification) on the test versions of the app and RevenueCat sandbox account. (Otherwise the only way to test this, would be going live with the app, and we obviously don’t want to test the app

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cody
RevenueCat Staff
1 year ago
C
Carlo SacchettiHelper
asked in General Questions

Data processing

I'm preparing the Store listings and they ask me how I use the data. I do not collect any user data, I only make the app purchase through subscription through RevenueCat. Now I wonder if the fact that there is RevenueCat in the middle must make me say that some data are withheld and if so what should I say about the use of user data.Can I say that I don't collect any data or isn't it?Thanks

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cody
RevenueCat Staff
1 year ago
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NizzaMember
asked in General Questions

Metered paywall or offering subscription after usage not time

Apologies if this isn’t the right place for this question but I’m really struggling to evaluate whether our use case is possible.Our desirable payment method would be to offer a subscription after the user has completed so many tasks within our app, rather than over a time period. The most common example to this is “You’ve read 4 articles this month.. now here's how you can subscribe”. Everything I’ve read around subscriptions seems to offer free trials based on time.  It's our first time implementing in app purchases and we’re assessing our options. My assumption at the moment is that we can keep track of their usage and then present a non-free trial subscription after they’ve reached that threshold but I’m not sure if I’m being naive there.  Does anyone have any experience with this approach or could kindly point me in the direction of any examples of it with Revenue Cat?

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cody
RevenueCat Staff
1 year ago
C
ChrisNew Member
asked in General Questions

iOS: from Non-Renewing Subscription to Auto-Renewable Subscription (premium vesion)

When I initially set up RevenueCat, I created and used a Non-Renewing Subscription product. This product was used to indicate if a user is premium or not. Everything works as it should be. What I want to do is to change this existing product with a Auto-Renewable Subscription product WITHOUT any of my existing premium users loosing premium access. This is really important for our app, this is why I want to make sure that nothing goes wrong as I make the required changes. I created a new product on App Store Connect which is a Auto-Renewable Subscription product. What steps should I take, in order to change the product that is now used inside the app and WITHOUT any of my existing premium users loosing premium access?

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cody
RevenueCat Staff
1 year ago
S
signshahNew Member
asked in General Questions

Flutter Android revenuecat subscription status is active even after expiration

I am using Revenuecat (purchases_flutter: ^3.7.0) plugin in my Flutter Android app. However I noticed, even if the (test) subscription has been ended the code shows it is still active.I am using the following method to determine whether the subscription is active or not. static isUserSubscribed() async { bool _isSubscribed = false; await Purchases.setDebugLogsEnabled(false); await Purchases.setup(revenueCatId); if (userId != null) { await Purchases.setup(revenueCatId, appUserId: userId); PurchaserInfo purchaserInfo = await Purchases.getPurchaserInfo(); if (purchaserInfo.entitlements.all["Ads Free"] != null && purchaserInfo.entitlements.all["Ads Free"].isActive != null && purchaserInfo.entitlements.all["Ads Free"].isActive) { // it comes here even though the subscription has been expired _isSubscribed = true; } return _isSubscribed;}I noticed, when I do test purchase and even after the subscription has been ended the above method retur

4
S
1 year ago
A
Adil SakoutHelper
asked in General Questions

Payment denied within Play Store

Hello,Our custromer tried to subscribe to our app and had an error message in French "Transaction Denied" when she tried to proceed payment within Play Store (French location).The customer tried to delete and re-install the app and also tried to reset the bank detail for no better result. Any idea of could have occurred and what to do to resolve this issue? Our app is very recent with only few succeeded transactions of this type. Thanks a lot for you help, Kind regards,Bertrand

2
A
1 year ago
M
Mohamed SleemNew Member
asked in General Questions

Device not allowed to make purchase in production

Hi,My app is on the store a long time ago, the app-purchase product is approved, the problem is that offerings works well in testing mode when running the app from Xcode, but in production it shows that the device is not allowed to make purchase.I have installed the sandbox configs and license in the Xcode.

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ryan
RevenueCat Staff
1 year ago
R
RajeshHelper
asked in General Questions

iOS app rejected but android app approved ?

I published my flutter app in both iOS and Android, got the approval from Google Play in a day. Today I got the message from Apple saying I need to make some changes. I went tho the resolution centre and the message is “We found that while you have submitted in-app purchase products for your app, the in-app purchase functionality is not present in your binary.Next StepsIf you would like to include in-app purchases in your app, you will need to upload a new binary that incorporates the in-app purchase API to enable users to make a purchase.Once you revise and resubmit your binary, you will also need to resubmit your in-app purchases for review since they are in the Developer Action Required state. For each in-app purchase product submitted, please be sure to edit the detail information or cancel the request to change the detail information for the in-app purchases using App Store Connect.Alternatively, if you do not want to include in-app purchase products in your app, it would be appro

4
R
1 year ago
T
TBZ
asked in General Questions

SKProduct retrieval errors in production app.

I was just about to hit submit on the question below, but I checked one more time and now it is working!  It was giving the error within the last hour.  Is this common?  How can we debug what happened? An existing in-production iOS app could not retrieve SKProduct info for a period today.No changes made to App Store or RevenueCat configurations, and everything looks in place.Today we get the dreaded:  Could not find SKProduct for ( prod123 )   

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sharif
RevenueCat Staff
1 year ago
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Oren YehezkelyNew Member
asked in General Questions

Is this good for mobile apps only?

Hello, Can I use RevenueCat for apps only? Or can it be used for any subscription service?Thanks,Oren

1
ryan
RevenueCat Staff
1 year ago
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MagicTouchNew Member
asked in General Questions

Slack server sends too many messages

We use Slack message server, but it sends too many messages everyday. When we click the customer id to see his purchase history, we notice that he has subscribed before we add RevenueCat SDK in our app. So how can we stop getting these old customers’ messages, only get new purchases’ messgaes?

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tina
RevenueCat Staff
1 year ago

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