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Question

Why active subscription status is canceled

  • April 18, 2025
  • 1 reply
  • 16 views

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Hello everyone,

I don’t understand why all status is canceled? I also subscribe to my app and I can see the my subscription is canceled also?

What is reason of the issue?

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1 reply

wes_clark
RevenueCat Staff
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  • RevenueCat Staff
  • 297 replies
  • April 24, 2025

Hi! Thank you for reaching out. I am not seeing an obvious reason on our end for why your transactions are being cancelled as your credentials are configured correctly and the transactions are being acknowledged. Can you look in Google Play Console at the transactions to see if they share a message as to why they are being canceled?

 


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