Home
- - Knowledge base
  - Welcome Guide
  - About the Community4
Developer Docs
Changelog

Community
Get Help
General Questions

General Questions

Get help with anything related to RevenueCat.

494 Posts
1,203 Replies

When you subscribe we will email you when there is a new topic in this category

494 Posts

Recently active

Most replies Most views Newest first

MarcosNew Member

asked in General Questions

What's the proper way to disable existing Subscriptions?

Hi, We run an A/B/C pricing experiment test during the last four months in which we created 6 different subscription options mixing 3 prices and 2 durations.We now have the results and want to reduce all the subscriptions options to the winner. It seems that what I have to do is to remove the subscription availability from the App Store BUT:- If I remove the subscriptions for selling, all the users will not automatically renew at the end of the period => We'll lose existing subscribers revenue. - If I do not remove the sub availability, anyone can buy the new subscription and change to the old one via App Store Settings. Is there any solution to leave existing subscribers forever in their current subscription AND do not let anyone new buy the old subscriptions?

6 months ago

DmitriNew Member

posted in General Questions

Integrating with Firebase A/B experiments

Hi everyone, I recently started a premium subscription for my app on Google Play Store.I started using RevenueCat to handle purchases, but I struggle to integrate it into my A/B tests that I run via Firebase Remote Config. Here is the summary of the setup. The users are presented with two choices of a subscription screen (which is recorded as a Firebase event). When a user completes a purchase, the app gets notified correctly and fires another Firebase event (along with enabling premium content for the user).So this part works fine and I can analyze the relative performance. The problem is with the cancellations. Since a user can cancel the subscription and never open the app again, I have no way of processing them reliably in my app code. So I need a different way of receiving these events from RevenueCat and into Firebase. I did not find any documentation on that. So far, I manually copy cancellations from RC console into the spreadsheet, but this is time consuming and unreliable. I

6 months ago

UgurHelper

asked in General Questions

Apple rejection

Hello;I have recently uploaded my app to Apple store but was rejected. The message is;“Specifically, on our iPad Air, the "Abonelik Satin Al" tab launched to an error message.”But this is my second app including inapp purchase and first one was approved without a problem. Also the rejected app was successful when I tested it on a real device with my sandbox account prior to the submission. They also sent these photos; What should I do?

6 months ago

DEEHelper

asked in General Questions

Understanding basics

I will really appreciate what needs doing under following circumstances:Scenario 1: I setup purchases with a userID I get from Firebase Auth after login in using firebase. Let’s say it is ‘UFID’. I am logged in with my app using ‘UFID’. My appstore ID is ‘ApsID’. I do my in app purchase on my iPhone and everything is hunky dory!** Now I lost my iPhone **Question1: Is my purchase attached to my ‘UFID’ or my ‘ApsID’? - For example can I login in my app on another iPhone with my UFID and restore purchases if 1 - the ApsID is different? 2 - the ApsID is the same? Question 2: Can same subscription run on Android & iPhone without any separate backend or the person needs to buy separate subscriptions for each platform?Thanks

6 months ago

Country MusicNew Member

asked in General Questions

Android Flutter Credentials Issue

Hi, appreciate any suggestions on how to fix this Flutter credentials issue for Android in Google Play Store: There was a credentials issue. Check the underlying error for more details.I/flutter ( 4040): PlatformException(11, There was a credentials issue. Check the underlying error for more details., {code: 11, message: There was a credentials issue. Check the underlying error for more details., readableErrorCode: InvalidCredentialsError, readable_error_code: InvalidCredentialsError, underlyingErrorMessage: Invalid Play Store credentials., userCancelled: false}, null)

6 months ago

polyGeekNew Member

asked in General Questions

Sandbox user showing purchases from prior RevenueCat with product that's not added to RC products

Like the title suggests, I’m testing a new subscription, and sandbox user showing purchases from prior RevenueCat in 2018 with product that's not added to RC products. Is this normal? How do I decouple that? Anyone has run into the same thing or has a clue? Thanks ahead!

6 months ago

Harsh RaghuvanshiNew Member

asked in General Questions

Promo codes in android , implementation and validation

I have created around 5 promo codes for my in app product which is a one time purchase on Google Play console, and I want to redeem it through my app but I am not able to do that, as my app does not provide more options by which I can redeem it through, like the purchase dialogue comes to the screen and it only allows me to select the test card option for the purchases( as of now my app is in development stage), so my questions are :Is I have to create/ put some more code in my app to able to use promo code. Right now I am using react native IAP library to do so. If yes, than is there any specific link/ document which I have to follow to implement the promo codes. Can I redeem code outside my app, by putting it directly on play Store app ( in redeem & gift card section)for in app purchases(subscription and one time purchase) ,if yes ,so what all are the scenarios which I have to follow to validate the purchase, or whom can I give that redeem purchase through play store directly. Th

6 months ago

RobinNew Member

asked in General Questions

How to set myself as a free account forever ?

Hey guys, My question might be dumb, but I would like to add my main account (personal address email) as a free forever entitlement, how can I do that ? Yes I could pay a subscription directly, but I would not recover all the money since the App Store/Play Store will take 15-30% for every transaction.

6 months ago

Tsuruoka HidekiHelper

asked in General Questions

Why is difference Google Play Console setting price and WebHooks's `price_in_purchased_currency`!?

I selected purchase price ￥550/JPY in Google Play Console, but RevenueCat Webhooks return ￥600/JPY as `price_in_purchased_currency`, I expected ￥550/JPY.Why does the issue occur? Please tell me RevenueCat console setting if exists.it's too serious, since Apple/Goolge requires difference price in same product.Thank you.

6 months ago

Anton KarmanovNew Member

asked in General Questions

How can I clear ALL user data and purchase history from my account?

Hello!We’re testing our app and need to clear all user data and purchase history to test buying products like a new user. How can we do that?I tried to delete customers, but they’re still on the list: http://joxi.ru/krDW8Y7CGwpoZAThank you in advance for the answer.

6 months ago

Andres DuarteNew Member

asked in General Questions

For a Platform offer with two type of users and Apps, how many RevenueCat account do I need?

We are launching a platform with two types of users PRO and NORMAL. The WebSite serves both the PRO and the NORMAL user, but for the apps we would like to have one App for NORMAL user and one App for PROQuestionsHow many revenuCat accounts do I need? Do I need to service accounts in the google Play platform? Thanks

6 months ago

FeatherwebsNew Member

asked in General Questions

Subscription product updates not reflecting in revenuecat.

Due to client requirement, I have to change the subscription price of a product and introduce introductory offer to the subscription product. I changed subscription product’s price and added introductory price in google play console and apple developer console as well. But revenue-cat is not propagating the changes when I fetched offer. I am doing this in flutter.

6 months ago

Tsuruoka HidekiHelper

asked in General Questions

Webhooks document shows `id` but return `app_id` in fact

Here is `Common Fields`.https://docs.revenuecat.com/docs/webhooks#common-fieldsshows below.id: Unique identifier of the event.But, Webhooks's request body returns `app_id` instead of `id`.`id` is wrong and `app_id` is correct, right?Thanks.

6 months ago

Ken JonesNew Member

asked in General Questions

Getting 429 - TooManyRequests on Get Subscriber

Getting a 429 on the https://api.revenuecat.com/v1/subscribers/app_user_id request. The response body has this: {"code":7638,"message":"There is another request in flight trying to perform the same action."}The requests are made from backend webhook code where two webhook events for the same user get load balanced to two completely different servers. So, I do have 2 outstanding requests for the same user. I'm wondering if there is a way around this since the amount of work to coordinate a single outstanding request per user isn't trivial.Thanks,Ken

6 months ago

gasNew Member

asked in General Questions

Why was a subscription charged 3 days later?

Hi, I’ve observed some strange behaviour.A customer supposedly started a subscription on October 15 (3 days ago), and today they were charged for it. Since there’s no free trial period, what explains this 3-day float between subscription and payment?I dug into the user’s timeline in Mixpanel, and here’s what I found:Oct 15: signs up and attempts purchase 3 times, and cancelled each time by the user Oct 18: user opens app and restores purchase (note: MP has no record of purchase events for this user) Oct 18: RC reports new revenue for subscription started on Oct 15 (my question: why did this revenue take 3 days?)Some possible explanations I can think of:Maybe the customer started a subscription from the App Store subscription page on Oct 15 and didn’t open the app until Oct 18, which is when RC was able to detect the purchase. Maybe there’s a reporting/customer history bug in RC? Maybe Apple has some arcane/obscure deferred payment plan that I’m not familiar with.Does anyone know what c

6 months ago

DEEHelper

asked in General Questions

Wrong currency showing up in debug console

{20 Persons: Offering{identifier: 20 Persons, serverDescription: Unlock records of up to 20 people, availablePackages: [Package{identifier: $rc_annual, packageType: PackageType.annual, product: Product{identifier: 20_Annual, description: Up to 20 people in a team can update records., title: For 20 people (Paid Annually), price: 11.489999771118164, priceString: $11.49, currencyCode: USD, introductoryPrice: null}, offeringIdentifier: 20 Persons}], lifetime: null, annual: Package{identifier: $rc_annual, packageType: PackageType.annual, product: Product{identifier: 20_Annual, description: Up to 20 people in a team can update records., title: For 20 people (Paid Annually), price: 11.489999771118164, priceString: $11.49, currencyCode: USD, introductoryPrice: null}, offeringIdentifier: 20 Persons}, sixMonth: null, threeMonth: null, twoMonth: null, monthly: null, weekly: null}, 50 Annual: Offering{identifier: 50 Annual, serverDescription: Unlock records of up to 50 people,…… I have the above c

6 months ago

Lisa ChirgwinNew Member

asked in General Questions

Cancelled subscriptions

We have 62 subscriptions showing total revenue, but around 10 say they have cancelled the subscription. In IOS and Google Play it is not showing the same amount of revenue being made. I do not understand how this can be?? I am not experienced in Apps, this is my 1st app that we commissioned to have built

6 months ago

DimaNew Member

asked in General Questions

UgurHelper

asked in General Questions

Description and title in Offerings are empty

Hi,When I first used the code it was OK, but suddenly the offering stopped to bring description and title information. I am using Flutter and iOS. On the revenuecat page I can see the description, it only does not fetch it to my app. The same result in iOS 12 and 15, on real device and simulator. I can get the identifier, price, priceString, currencyCode but description, and title are empty.

6 months ago

dan000New Member

asked in General Questions

Revenue is $0 for test transaction

Hi everyone,I’m doing my first test purchases with my app in the sandbox, and I have noticed something unusual: In the Overview page with “viewing sandbox data” turned on, the Revenue box contains the correct value, but the Revenue for the individual transaction is $0.Is that normal?Also, when I click on an individual transaction, its “Total Spent” is $0.Is that also normal?I deleted the customer and did a single purchase, and then I took some screenshots to show what I mean. Please see below.The event id in question is c1cf0445-21fa-46fb-8407-719f199177cbThanks! ================================================================ ================================================================

6 months ago

Page 14 / 20

Badge winners

Nic Deanehas earned the badge Well Said!
questionhas earned the badge Join the Fray
Phil Mitchellhas earned the badge Curious George
Rhyshas earned the badge Join the Fray
Ulanhas earned the badge Join the Fray

Show all badges

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

‏‏‎ ‎

Authenticate with RevenueCat

Log in to the Community

‏‏‎ ‎

Authenticate with RevenueCat

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.