Add "Contact Support" button in customer center for users with an active subscription

I have the same issue. I like the Customer Center feature but I didn’t even think that Contact Support may not be visible for some users, so I removed any other support button from the app. And only after the release I noticed that it’s actually missing for customers with active subscription.

I need users with active subscription to be able to share feedback, they are the core audience, so it’s usually much more useful than the feedback from free users.

Is there any way to make Contact Support button visible for all customers?

We can add a custom button and then send an email when the user taps on it, but seems like the default RC button should be available instead.

Hey ​@mrd, ​@alexk,

Thank you for your feedback and for bringing this to our attention!

I’ve shared this internally with the Customer Center team for them to review. In the meantime, as you both mentioned, adding a custom action can be helpful.

I’ll keep you posted as soon as I get more information from the team.

Thanks!

Hey ​@mrd, ​@alexk,

I appreciate your patience! 

After discussing this internally, and as mentioned in my previous message, adding a custom action would be the best approach at this time. 

The team is considering this feedback to enhance the Contact Support feature accordingly.

Thank you again for your feedback! 🙌