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Question

Error 23

  • October 9, 2025
  • 1 reply
  • 96 views
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Problem Description
I'm experiencing Error 23 during Apple's App Store review process and need clarification on the proper approach for handling paywalls when subscription products are still pending approval.
Current Situation:
  • Products in App Store Connect: Status = "Waiting for Review"
  • RevenueCat Configuration: Correctly configured with valid API key
  • Bundle ID: Matches exactly across Xcode, App Store Connect, and RevenueCat
  • Products: properly configured
  • Xcode Error:

    “ERROR: 😿‼️ There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). 

    More information: https://rev.cat/why-are-offerings-empty”

  • Iphone error: 

The Issue:
Apple reviewers report they cannot successfully sign in because:
  1. User signs in with Apple ✅
  1. Success screen appears ✅
  1. User clicks "Let's get started!" ✅
  1. Paywall appears but shows Error 23 ❌
  1. No subscription options are visible ❌
  1. Reviewer cannot proceed ❌

 

I need guidance on:

  • Whether Error 23 is expected during review
  • How to handle paywall presentation with pending products
  • Best practices for App Store review process
  • How to ensure Apple reviewers can test all functionality
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1 reply

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RevenueCat Staff
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  • Haley Pace
  • RevenueCat Staff
  • October 14, 2025

Hi, products must be in the “Ready to Submit” or “Approved” states in order to be fetched so the Error 23 you are seeing could be due to that. Once these products are “Approved” I recommend testing locally to make sure all functionality works before submitting to App Review again.

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