SDKs

Is it possible to retrieve data on customers who have cancelled their free trial but haven't proceeded to make a purchase? I would like to better understand their behavior and potentially reach out to them with targeted offers or incentives to encourage them to subscribe.Any guidance or suggestions on how to achieve this would be greatly appreciated.

Hi all,I haven't been able to find the answer to this specific case in the docs.When a user subscribes to a product that has an introductory offer (eg: 1 week free) and they then cancel thereby when the intro period runs out they won't be charged. My question is are they then eligible for a promotional offer?I am trying to implement a win back strategy for users that cancel their subscription and for this promotional offers work perfectly but I am also trying to nudge a user that has had a trial but canceled it into a discounted subscription Thanks so much

There was a problem with the store.at node_modules\react-native\Libraries\BatchedBridge\NativeModules.js:null in promiseMethodWrapperat node_modules\react-native-purchases\dist\purchases.js:null in __generator$argument_1at node_modules\react-native-purchases\dist\purchases.js:null in stepat node_modules\react-native-purchases\dist\purchases.js:null in fulfilledat node_modules\react-native\node_modules\promise\setimmediate\core.js:null in tryCallOneat node_modules\react-native\node_modules\promise\setimmediate\core.js:null in setImmediate$argument_0at node_modules\react-native\Libraries\Core\Timers\JSTimers.js:null in _allocateCallback$argument_0at node_modules\react-native\Libraries\Core\Timers\JSTimers.js:null in _callTimerat node_modules\react-native\Libraries\Core\Timers\JSTimers.js:null in _callReactNativeMicrotasksPassat node_modules\react-native\Libraries\Core\Timers\JSTimers.js:null in callReactNativeMicrotasks

Hi,We are adding iOS promotional offers to our app and want to track if someone has redeemed a promotional offer or not. From reading iOS docs they say that the receipt will return `promotional_offer_id` when a promotional offer is redeemed. Would it be possible to return this in the webhook event just like you do for `offer_code`? It would be super helpful for us.Thanks,Walter

HelloI updated spm to 4.19.0 and my purchases stopped tracking. I am using RevenueCat as observer mode. And I am using storeKit v2 to make purchases.If any advice, how do I restore purchase tracking?  

Was reading through the RevenueCat SDK documentation, and was wondering if there are any added benefit to using the RevenueCat attribution features rather than using the ones supplied by the Facebook SDK.  One thing that comes to mind is optimizing Facebook trial start events with trial complete events supplied by RevenueCat. Is this possible?

Hi everyone,My project uses RevenueCat with React Native and testing on Android. I have completed integrate SDK and setup play service credentials by following this https://www.revenuecat.com/docs/creating-play-service-credentials, all is success.I can call Purchases.purchaseProduct function without any error, but I just receive 1 or 2 purchase data on RevenueCat Dashboard and Webhook. Then there is no any next purchase data on dashboard and WebHook after that (calling Purchases.purchaseProduct is still success)I have tried to delete my project on RevenueCat, re-create play service credentials and then just receive 1 or 2 purchase data.Anyone has experienced this? I really need some help here. Thank you,

I’ve installed revenuecat for subscription product. It’s working well for iOS. For android It’s also working well when I’m trying it as a license tester.After after I made the app live on google play, calling Purchases.purchaseProduct() method throws the below error {"nativeStackAndroid":[],'userinfo":{"underlyingErrorMessage":"Error when fetching products.DebugMessage: An internal error occurred.. ErrorCode:SERVICE_UNAVAILABLE.""readable_error_code":"StoreProblemError",'readableErrorCode":"StoreProblemError','message":"There was a problem with the PlayStore."'code":2},'message":" There was a problem with thePlay Store."'code":"2""userCancelled":false,'line":59,'column’:1119,"sourceURL":"index.android.bundle"}The strangest thing is, it’s not showing when I’m t

Hello,On my app, when the user taps the Purchase button, the prompt for login with Apple appears asking for password. If the user doesn't remember his AppleID password and has to look it up on another app, he will send my app to background and open another app to search for the password. As soon as he goes back to my app I have a PURCHASE_CANCELLED error, and he has to restart the process, taping the Purchase button again. Is there a way for RevenueCat to not cancel the purchase when app goes to background in the middle of purchase process?Thank you, 

Most all of my subscription after trial activation go into Payment pending and are stuck there while my subscriptions stay active, over time they auto cancel for billing error.I am having the same issue but despite of checking for acknowledgement on the next app startup, the payment is still pending.RevenueCat(s), can I somehow manually call the Google billing api to send the ack back to the Google billing system? Does RevenueCat offer a call that I can make via the API or SDK? I saw this but it is not answering my question 

Hi All,Trying to publish an app and got the following:Unsafe EncryptionYour app contains unsafe cryptographic encryption patterns. Please see this Google Help Center article for details. p0.e0.c Unfortunately got nothing else, no email, so just have to guess what code its refering to. Best guess is the key used to configure revenuecat for in-app purchase.configuration = PurchaseConfiguration('goog_********************************');They suggest using Jetpack (https://support.google.com/faqs/answer/9450925)I am however struggling to implement this in flutter. Does anyone have any example code/articles etc that could help?I suspect this will impact all apps that use a key withi

Hey guys! I would like to share a problem to get some help.I have an app with Expo and I'm trying to integrate RevenueCat with the react-native-purchases lib. I'm not experiencing any problems with iOS, but when trying to get the products that have already been imported into the RevenueCat console and are active on the Google Play Console, I'm getting the error message: "The device or user is not allowed to make the purchase. "PS: I'm getting this error in production and I'm trying to get the products with "getProducts" as in the documentation.Thanks in advance for any help!

 Question on the use of originalApplicationVersion to determine if I should grandfather certain users into a free subscription.The docs say:The first date this entitlement was purchased. May be the same as the latest purchase date.Now, what if the app was previously purchased on the Apple App Store (iOS), not using RevenueCat and entitlements? I’ve only added RevenueCat in the most recent version, which has not yet gone live on the App Store. Will originalApplicationVersion still be populated with the correct build number when the user first purchased the app even if it was originally purchased without RevenueCat? (Also, that build number is in fact the build number, and not the version number, as in version 3.0 build 1234, correct?) 

I follow the documents https://www.revenuecat.com/docs/reactnative#option-1-react-native-packageto install the package react-native-purchases.When I run the project on Xcode I got the errors: Has anyone experienced that problem?

My Flutter app crashed when get offerings. I use purchases_flutter: ^4.11.1Error:My Code; 

Hi.I’m using iOS SDK.How often does CustomerInfo update from network (vs cache)? Can I influence the update frequency? Can I force a network update?Many thanks,

I’m upgrading an existing paid app to a yearly subscription model, and have followed this guide: https://www.revenuecat.com/blog/converting-a-paid-ios-app-to-subscriptionsand got everything set up within my app, tested it using a sandbox, and made sure that the entitlements are working ok when I subscribe.One thing I’m unsure about is that I want existing users (those with v1 of the app) to get a year’s free subscription, and then after that, have them go onto a reoccuring subscription.In RevenueCat, I’ve set up a package that has full access with a 14 day free trial (called “full”). I’m calling this code:func syncReceipts (completion: ((Purchases.PurchaserInfo?) -> Void)? = nil) { CompatibilityAccessManager.shared.syncReceiptIfNeededAndRegister( entitlements: [.init(entitl

I have similar question like this one herehttps://github.com/RevenueCat/purchases-android/issues/82When using slow test card on Android in-app purchases all I get is purchase error with message='The payment is pending.'. Is there a way to get notified when transaction has been completed? If not, what options do we have, we can iterate through purchaserInfo.nonSubscriptionTransactions to get all in-app purchase?

Hello, i came across a weird behavior using the offer code with url redirecting to app storeEnvironment: TestflightI was charged for the offer, and when it clicked to open my app, nothing happened and revenue cat did not track the purchaseI already call sync purchases when the user returns back to the appI was wondering if there is a time where the offer code redemption is not active yet and i call sync purchases in that time, or that maybe testflight does not track purchases, but i got charged, which is weird  

I have a mobile app ready to go using RevenueCat, I want to hook up a web equivalent of checkout. I can see a guide on how to connect stripe, but purchasing isn’t the only thing RevenueCat is concerned with, what about getting user entitlements? I can do something like: const res = await fetch( `https://api.revenuecat.com/v1/subscribers/${user.id}`, { headers: { 'Authorization': `Bearer ${'appl_x'}`, 'Content-Type': `application/json`, 'X-Platform': 'ios', 'accept': 'application/json', }, },) .then((res) => res.json()) .then((res) => { const entitlements: Record<string, PurchasesEntitlementInfo> = {} if (res?.subscriber?.entitlements) { Object.keys(res.subscriber.entitlements).map((v: string) => { const value = res.subscriber.entitlements

I’m trying to download the IAP Key file, but it opens in a new browser tab. If I copy the key to a file and upload, it’s rejected for having the wrong file name. I need to know (1) What should the name of the file be, or (2) How to download the file instead of opening in the browser.

If I call ‘restorePurchasesWith’ and there are no purchases to restore, I see an error out of the google billing wrapper: “Error acknowledging purchase. Will retry next queryPurchases. DebugMessage: Item is not owned by the user.. ErrorCode: ITEM_NOT_OWNED.” But this error does not bubble out of the wrapper up to the error handler provided to the ‘restorePurchasesWith’  call. How can I tell if restore fails in this manner.

Hi, we’ve been able to get IAP working on Google and Apple, but are stuck on Amazon:We have Amazon App Tester set up with the .JSON file for our IAP products coming up as per the Amazon documentation. Making a purchase however, does nothing. I’m monitoring the trackers and RevenueCat is called as with the other two platforms. There’s is just no purchase pop-up.Debug Logcat gives me this:AbstractCommandTask: On Exception!!!!: com.amazon.a.a.o.b.a.a: DATA_AUTH_KEY_LOAD_FAILURE: CERT_NOT_FOUND: nullSimpleTaskPipeline: KIWI_COMMAND: Task finished executing: com.amazon.a.a.f.b@808d4c4Unable to start service Intent { cmp=com.amazon.mShop.android.shopping/com.amazon.mls.config.internal.sushi.uploader.BackupUploaderService } U=10: not foundError executing JobStatus{24cb9cd #u10a478/426136249 com.amazon.mShop.android.shopping/com.amazon.mls.config.internal.sushi.uploader.BackupUploaderService u=10 s=1010478 TIME=-18h7m43s58ms:-16h59m54s716ms NE

Hi,I have been sandbox testing for a while with the same sandbox user.  Though when I used another sandbox user I ran into the error “There was an unknown backend error. The subscriber has reached the max number of Apple receipts allowed (7636).  Then I cleared all sandbox users purchase history in App Store Connect, but ran into the same error when trying to subscribe with the new user. Though I could make a subscription using the original sandbox tester. My next move was to delete the original sandbox user in App Store Connect, but I still ran in to the same error (7636) when using a new sandbox tester.  But the  new sandbox users had a subscription, as I could see in App Store on the test device.  After reinstalling the app and restoring the new sandbox users subscription the app worked as intended.So my questions are:Is the error originating from RevenueCats backend or App Store?Can you clear the sandbox purchase history in RevenueCat?I realise

I’m trying to delete a user as part of a UI test flow and I’m using this API - https://www.revenuecat.com/reference/delete-subscriberAfter entering my V1 api secret token and the user I want to delete’s ID, I get the following bas script curl --request DELETE \ --url https://api.revenuecat.com/v1/subscribers/my-user-id \ --header 'accept: application/json' \ --header 'authorization: Bearer sk_token' This however returns just {"code":7227,"message":"Content-Type not application/json"} My token is for V1 of the API and the user id is right, I’m not passing in any JSON. Why am I getting this error?