SDKs

Is it possible for developers to set an appAccountToken before a user makes a purchase? The reason being is because we want to create a pending transaction object on our server, send that object ID as the appAccountToken through RevenueCat’s purchase request, and then update that object on our server once we receive the webhook from RevenueCat where we can then update that pending transaction object with the transaction information from Apple/Revenuecat. We would need the appAccountToken to be sent through the RevenueCat webhook when it’s received from Apple. We need this to implement consumable and non-consumable products. Thanks!

Hello RevenueCat, We switched to RevenueCatPaywall system.It was working correctly and still is working most of our users, but paywall isn't displaying in 2 test device. When opening the Paywall, we send the information to MixPanel with an event whether it was displayed successfully or not.936,000 users were able to successfully view the paywall, but 156 users were unable to open it. We're requesting assistance with this issue.I am sending you the code we used to open Paywall below:private fun launchPaywallActivity() {        lifecycleScope.launch {            delay(200)            Purchases.sharedInstance.getOfferingsWith(                onError = { closeWithResult() },                onSuccess = { offerings ->                    offerings.current?.let { currentOffering ->                        assignedOffer = currentOffering                        val launcher = paywallActivityLauncher

I'm running a React Native app and using the RevenueCat (RC) SDK.The RC SDK is initialized "successfully" with the below warnings.Please note that it says "you can still make test purchases with the RevenueCat SDK", however, the call to Purchases.getOfferings() returns empty.I have gone through the step-by-step troubleshooting checklist for iOS (which the below logs confirm), still, the offering are not being returned.=============LOGS=============[RevenueCat] ⚠️ RevenueCat SDK is configured correctly, but contains some issues you might want to addressWarnings:  • Your products are configured in RevenueCat but aren't approved in App Store Connect yet. This prevents users from making purchases in production. Please ensure all products are approved and available for sale in App Store Connect.  • The offerings 'standard-offering', … have configuration issues that may prevent users from seeing product options o

Hey, I'm using RevenueCat in my React Native app. When I attempt to purchase a subscription, the subscription sheet opens successfully, but after clicking "Subscribe," the process fails and returns an error.My product is already approved by the App Store, and I’ve tested it both in Sandbox and through TestFlight, but I’m still encountering the same issue.ERROR: ERROR  [RevenueCat] 💰 Product purchase for 'com.monthly_7D' failed with error: PurchasesError(error: There was a problem with the App Store., userInfo: ["source_file": "RevenueCat/StoreKitError+Extensions.swift:43", "readable_error_code": "STORE_PROBLEM", "NSLocalizedDescription": "There was a problem with the App Store.", "source_function": "asPurchasesError", "NSUnderlyingError": StoreKit.StoreKitError.unknown])

Description:Hi RevenueCat Support,I'm encountering a persistent BackendError (Internal server error) with the following message during in-app purchase attempts:[RevenueCat] 😿‼️ There was an unknown backend error. Internal server error.[RevenueCat] 😿‼️ RevenueCat SDK Configuration is not validWe encountered an unknown error that prevented the operation from completing. This is likely a temporary issue. Please try again in a few moments and, if the problem persists, contact support with this error: The operation couldn’t be completed. (RevenueCat.BackendError error 0.).Thanks,Dhaval Panchal

Hello I’m having trouble getting my custom fonts working with the paywall editor. Here is my expo-font config. The font I’m trying to add is AlfaSlabOne-Regular.ttf. `[        'expo-font',        {          fonts: [            './assets/fonts/AlfaSlabOne-Regular.ttf',            './assets/fonts/AlternateGotNo2D.ttf',            './assets/fonts/Roboto-Regular.ttf',            './assets/fonts/RobotoCondensed-SemiBold.ttf',            './assets/fonts/RobotoCondensed-SemiBoldItalic.ttf',            './assets/fonts/RobotoMono-Regular.ttf',            './assets/fonts/Roboto-MediumItalic.ttf',          ],        },      ],` I saw the conversation here but that version of expo fonts where you can put the android and ios fonts in the config requires Expo 53 which I’m not ready to upgrade to. Also, it looks like the add font UI changed in the paywalls and you now upload the font directly. It is working

Hello I have been working with RevenueCat just fine for a couple of months, and suddenly I started having problems with in some devices. The calls to get the customer info, and the offerings, are not returning anything, I can see the debug logs but the function just hangs and does not return anything not even an exception.Every call is under a try catch finally, I am logging every path and only the START is logged, and I can't get any information. Device: iPhone 13 Pro MaxiOS: 18.5Here are some logs:LOG  START - Getting subscription plan LOG  START - Getting subscription plan DEBUG  Token expired DEBUG  No Refresh token DEBUG  [RevenueCat] ℹ️ Configuring SDK using RevenueCat's UserDefaults suite. DEBUG  [RevenueCat] 👤 Identifying App User ID DEBUG  [RevenueCat] ℹ️ Observing StoreKit.Transaction.updates DEBUG  [RevenueCat] ℹ️ Debug logging enabled DEBUG  [RevenueCat] ℹ️ SDK Version - 5.3

It would be good to have some settings for close button to visible after some delay. My paywall is not hard paywall but i dont want to show that close button directly. Users searching for that close buttons directly in the onboarding. Really tried with 10 different person, they immediately clicked the close button. All the fullscreen skippable ads we see on the apps uses the same basic trick, they delay the close button. We need this, I was using legacy paywalls with custom swift view for paywall but i switched to new paywall builder. 

I am using purchases-kmp, and I keep getting Undefined symbol: _OBJC_CLASS_$_RCCommonFunctionality error when I build on Xcode. As far as my search is concern it is because I am missing the PurchasesHybridCommon, but attempting to install via swift package manager yields purchaseshybridcommon.git could not be resolved. Support says to use purchases-ios, but linker error persists. 

If I edit the “Badge intro offer text” Textfield I’m getting parsing errors. So I’m not able to publish my paywall anymore. There seems to be no error on my side if you ask me.The only way to fix is to delete the badge completely.In this case I have to readd the badge from scratch. As long as I don’t touch the  “Badge intro offer text” field everything works. But as soon I change a single character in the  “Badge intro offer text” field, the paywall is broken.

Basicly followed everything, checked documentation, checked on forum.checked on youtube this video is 2 weeks ago, btw he can have offerings in console dont know how is possible anyway:me I got this :[RevenueCat] [configure], You successfully installed the RevenueCat SDK. However, it's currently running in Preview API mode because it requires some native modules that are not available in Expo Go. All the APIs are available but have no effect. Please, use a development build to test the real behavior of the RevenueCat SDK.[RevenueCat] [getCustomerInfo] This method is available but has no effect in Preview API mode. WARN  [RevenueCat] [getProducts] This method is available but has no effect in Preview API mode. WARN  [RevenueCat] [getOfferings] This method is available but has no

Hi RevenueCat team,One of my users in China is encountering the following error when attempting to make a purchase:"The device or user is not allowed to make the purchase."The issue seems specific to their location or account. The subscription works fine for users in other countries.Can you help clarify what could be causing this?Thank you.

I’m getting the following error after trying to build with eas:✖ Build failed🍏 iOS build failed:The "Run fastlane" step failed because of an error in the Xcode build process. We automatically detected following errors in your Xcode build logs:- value of type 'AppTransaction' has no member 'appTransactionID'Refer to "Xcode Logs" below for additional, more detailed logs. These are my SDK versions:    "react-native-purchases": "^9.1.0",    "react-native-purchases-ui": "^9.1.0", Any solutions? The problem happens with android too. I tried downgrading to version 8 and that did not help either.

Platform: iOS (Ionic/Angular)Environment: SandboxProblem descriptionWhen user upgrades from a monthly subscription to an annual subscription, the upgrade is not reflected in getCustomerInfo() until the current subscription period expires and the new subscription becomes active.I have own paywall screen and wanna show that new subscription will be active from __date__.Apart from that I tried to reload app, invalidate cache and make sync. Also tried to request customerInfo from API ( but it doesn’t return any sub info ). 

It doesn’t seem like Purchases object can work with Mono anymore. It broke the prefab I’ve been using and setup with the Purchases object.

I custom using Adjust to log event.I need get transaction_id but I don't find data when purchased.if return customer info this the best

I'm encountering a 409 Conflict error when attempting to grant a promotional entitlement through the RevenueCat API. The request is failing consistently with the same error code.API Endpoint: POST /v1/subscribers/{subscriber_id}/entitlements/{entitlement_id}/promotionalWhat specific condition is causing the 409?

i update purchases_flutter 9.0.0 in google play show App must use Google Play Billing Library version 7.0.0 or later I would like to know if there is anything else I need to do to ensure that the system supports Google Play Billing Library version 7.0.0 or later.

OnRestoreComplete on paywall did not trigger. I purchased the lifetime item(ads removal) Reinstalled the app Attemp to restore purchase under the same sandbox account a loading indicator shows, but nothing happened after that, no success or failure message restarting the app will restore the purchase A custom button that calls Purchases.restorePurchases works properly, but the button on paywall doesn’t

When a new user signs up in my app, I register this using the `logIn()` method from the SDK. They do not have made a purchase yet. The problem is that they don’t come up in the customers list. Also not in the ‘Non-subscription’ list. Also not after 24h, because I’m aware that the lists are not real-time.My app has a hard paywall, and I need to grant some people a plan to get them through, for beta testing. Why don’t these users show up in RevenueCat? I’m identifying them...

userA: purchased a subscriptionuserA then signs out and userB signs inif userB attempts to purchase a subscription, I want to show an alert saying ‘Please use a different apple id, this apple id is already associated with a different app account’  Now, how do I know if an apple id/play store account is already associated with a different appUserId? I need to know it before a user can trigger the Purchases.purchasePackage.The nearest solution I got is by receiving the RECEIPT_ALREADY_IN_USE but that happens after purchasing the package not before. 

hi, onPurchaseCompleted (or any other event) is not fired. I present the paywall like:.sheet(isPresented: $showPaywall) { PaywallView(displayCloseButton: true) .onPurchaseCompleted { customerInfo in print("onPurchaseCompleted") }... .onRequestedDismissal() is only fired when I manually tap on close button on paywall. Im using 5.33.0 version. Im testing on my real device iPhone 15 pro max, ios 18.5. Alo does not work on simulator etc. I have removed lib, add it again, cleared cache... This is getting very annoying.some debug info are no requests currently running, starting request POST /v1/receiptsDEBUG: ℹ️ API request started: POST '/v1/receipts'DEBUG: ℹ️ API request completed: POST '/v1/re

Hi,Although I used to use it without any problems and was able to successfully pull product information from app store connect, I realized that it is not working now.What I’ve tried: Followed and applied all the instructions here: https://www.revenuecat.com/docs/service-credentials/itunesconnect-app-specific-shared-secret/app-store-connect-api-key-configuration Double checked all keys (issuer id, key id, vendor number) Created new app-store-connect api key with the app manager access and uploaded p8 file. waited at least 24hr. I set app specific shared secret by following 

I went from using react-native-iap, due to losing a lot of money on refunds because of a purchase acknowledgment issue I couldn’t figure out.Came over to use RevenueCat, heard great things, setup account, it gave me all the check marks. Pulled in all my previous data, even refunded data. (which is EVERY purchase) I have a trivia game.Now products can’t be found.I have 1 subscription: Unlocks premium access, an “Everything Bundle” which unlocks everything in the app, always, forever, 1 price. Then I have individual IAPs for specific packs.[RevenueCat] ℹ️ Product not found: everythingbundle1 - Product Type: subs, Reason: PRODUCT_NOT_FOUND, Serialized doc ID:  I imported all my products from Google Play Console, and they are set as Non-Consumable. (Photo for the one above below) But I don’t see why they are coming over as subs, even though they are setup as IAPs in google play console. I have offers setup and entitle

Hello to allBy the try {CustomerInfo customerInfo = await Purchases.getCustomerInfo();// access latest customerInfo} on PlatformException catch (e) {// Error fetching customer info}How is it possible to get which products that the customer purchased ? In my case, I have 2 consomables that are 10 and 50 games, I want to know which one that the customer purchased and in this case,,treat this information as a variable.Thanks for your helpVincent