Skip to main content

Community
Get Help

Get Help

Discussion and help from anything related to RevenueCat.

3782 Posts

Most views

Recently active Most replies Newest first

sharifRevenueCat Staff

Why are offerings or products empty?

If you're still testing in sandbox, it's most likely a configuration issue that's preventing the products from being retrieved from Apple/Google. Your product identifiers are set in RevenueCat, but the actual products that your users purchase can only be retrieved directly from Apple/Google. Because this communication happens between your app and the stores, RevenueCat doesn't have any visibility into the API requests, however there are some common requirements to go through.iOS and AndroidThe product identifier set in RevenueCat matches exactly with the store You're testing on a physical device and not a simulator The bundle ID in Xcode [iOS] or package name [Google/Amazon] match what's in App Store Connect or Google Play/Amazon Developer console. If you have both development and production environments for your app, be sure to double check you are using the correct bundle IDs [iOS] or package names [Google/Amazon].iOS OnlyProducts are in the in the ‘Ready To Submit’ or ‘Approved’ st

Mohammed RadwanNew Member

asked in Third-Party Integrations

Google Play In-app Billing API version is less than 3

I followed all the steps in the documents and I am in the testing phase and I am testing on a real device with Android 12 and I get this error In-app billing API version 3 is not supported on this device.W/[Purchases] - WARN(25864): 🤖‼️ Billing is not available in this device. DebugMessage: Google Play In-app Billing API version is less than 3. ErrorCode: BILLING_UNAVAILABLE.

judicodesNew Member

asked in General Questions

Could not validate subscription API permission

Been getting this error after adding the service account credential JSON, I’ve made sure that I followed the documentation: https://www.revenuecat.com/docs/creating-play-service-credentials but haven’t been able to resolve this.

Sean OuimetHelper

Getting "The device or user is not allowed to make the purchase."

I realize this is similar to the post here, but was hoping to dig into it a bit more on why we are seeing this failure.We are seeing “The device or user is not allowed to make the purchase.” when attempting to call Purchases.getProducts() or Purchases.getOfferings() from our React Native app. A few notes:We’re on React Native 0.63. (I realize that the docs recommend 0.64 or newer, but it was my understanding that it should still work on this version). We’ve ensured that the emulator we are running has the Google Play Services SDK installed. According to the AVD Manager, we’re using a fairly new Android version: Android 11.0 (Google Play Services) We are logged into an account on the emulator that is registered as a license tester on the Google Play Console. The emulator has been rebooted several times.This error happens in both our main app and a simple test app that we put together for the sake of testing. Is there something else that we are missing in our testing process that cou

Yauheni YarotskiNew Member

AppStore rejection: The receipt is not valid

Hello RevenueCat Team,Almost each release we got reject when Apple review team try to make a purchase. I don't understand the reason, but looks like something wrong with receipt.I'm attached the rejection screen and the error desc, please, have a look.What do you think? They say:“We found that your in-app purchase products exhibited one or more bugs when reviewed on iPad running iOS 15.1 on Wi-Fi.Specifically, an error occurred after we purchased the subscription.Next StepsWhen validating receipts on your server, your server needs to be able to handle a production-signed app getting its receipts from Apple’s test environment. The recommended approach is for your production server to always validate receipts against the production App Store first. If validation fails with the error code "Sandbox receipt used in production," you should validate against the test environment instead.” Thank you,Yauheni @ MoonX Team

Neybox DigitalMember

Offerings returned empty on iOS 14 - RCPurchasesErrorDomain Code=23

We seem to be getting a `Domain=RCPurchasesErrorDomain Code=23` error when trying to retrieve offerings on iOS 14. The full log is as follows:2021-12-03 10:22:16.648693+0200 Today[34769:534081] [Purchases] - ERROR: SKRequest failed: UNKNOWN_ERROR2021-12-03 10:22:16.649045+0200 Today[34769:491827] [Purchases] - ERROR: Error fetching offerings - Error Domain=RCPurchasesErrorDomain Code=23 "None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).This could be due to a timeout, or a problem in your configuration.More information: https://rev.cat/why-are-offerings-empty" UserInfo={NSLocalizedDescription=None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).This could be due to a timeout, or a problem in your configuration.More information: https://rev.cat/why-are-offerings-empty, readable

Carlo SacchettiHelper

asked in General Questions

Flutter - Android error message: The requested item is not available for purchase

I am new and am testing this Framwork using weekly, monthly, yearly subscriptions.I have followed the whole document which in great detail indicates how to set up the Apple Store and Google Play.As code I am using the one from the example provided for Flutter developers.With Apple Store everything works, while (with the same code) with Google Play I get the error message: "The requested item is not available for purchase".But in the Google Play store are all "active" subscriptions.In RevenueCat the Entitlements, Offerings, Products are regularly configured.I just can't figure out where I may have gone wrong as I have followed all the steps and am using the code provided as an example. Debug Console:V/AudioManager( 3198): playSoundEffect effectType: 0 V/AudioManager( 3198): querySoundEffectsEnabled... I/flutter ( 3198): &&&&&&&&&&&&& purchase info are: Package{identifier: $rc_weekly, packageType: PackageType.weekly, product: Produc

addyNew Member

asked in Dashboard & Tools

None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect

help how do i fix this error “ [Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). ” here are my configurations

Carl ReiserMember

The receipt is not valid. The purchased product was missing in the receipt. This is typically due to a bug in StoreKit.

Hello, `ERROR - The receipt is not valid. The purchased product was missing in the receipt. This is typically due to a bug in StoreKit`.I was recently rejected from app store review due to this weird RevenueCat bug ("react-native-purchases": "5.13.0") that I sometimes experience.I believe that I have set up all of my code correctly, but when clicking on a subscription purchase (using the purchaseProduct method - `const purchase = await Purchases.purchaseProduct(identifier, null, Purchases.PURCHASE_TYPE.SUBS);`) the request can fail and throw the following error. “The receipt is not valid. The purchased product was missing in the receipt. This is typically due to a bug in StoreKit.” It seems that this error will happen in patches 5-10 times in a row, then once I see one success, they are all successful from there forward (the purchase modal shows up with the product, and the user can subscribe to my subscription). Now when I go back into the app, I cannot reproduce the bug as it will be

skkimNew Member

[Android] The product is not available for purchase.

Please forgive my poor English.I am currently using react native,There is no purchase issue in the ios local test (Real device).Currently, it is not possible to proceed with the payment with the following error message on android (Real device).============================================================DEBUG: ℹ️ Vending Offerings from cacheDEBUG: ℹ️ Checking if cache is stale AppInBackground falseDEBUG: ℹ️ Offerings cache is stale, updating from network in foregroundDEBUG: 😻 Offerings updated from network.DEBUG: 💰 Purchase started - product: com.revenuecat.purchases.models.ProductDetails@8d0ec795 - offering: standardDEBUG: 💰 Purchasing product: beans_12DEBUG: ℹ️ API request started: GET /subscribers/%24RCAnonymousID%3A0e02ff09c4ad4e249624e9c4056b9672/offeringsDEBUG: ℹ️ API request completed with status: GET /subscribers/%24RCAnonymousID%3A0e02ff09c4ad4e249624e9c4056b9672/offerings 304DEBUG: ℹ️ Requesting products from the store with identifiers: beans_12DEBUG: ℹ️ Products request

Xcode 14: Build of app works but archive fails

Sorry, title should be Xcode 13, cannot edit this anymore Hi, I am using purchases-ios via Swift Package Manager with the latest version 3.12.4. After downloading Xcode 13 my app builds and runs both on device and simulator.When I try to archive the app in order to upload it to the App Store, I receive the following message:Command CompileSwiftSources failed with a nonzero exit code.The line before saysremark: Incremental compilation has been disabled: it is not compatible with whole module optimizationThere is no other message before or after which gives an indication of what the error could be.The minimum target is iOS 13.I tried to clean the build folder, restart Xcode, restart the Mac, downloaded the project manually from the repository and set it up newly, nothing worked.I am clueless, what can be the problem here?

Karl HeupelNew Member

asked in General Questions

iOS Subscription Error - “This item is currently being modified. Please try again later.”

Hitoday we are experiencing problems with our billing on sandbox at least.Not sure about live payment but only renewals came through there as well. whenever we try a test subscription we get something like “This item is currently being modified. Please try again later.” We did not change config of our products tn the last days thoughCheersKarl

Manoj AhirwarNew Member

Unable to resolve host in android

Hi, I have integrated SDK in my android app and its working great.but sometime I am gettingError fetching offerings - PurchasesError(code=NetworkError, underlyingErrorMessage=Unable to resolve host "api.revenuecat.com": No address associated with hostname, message='Error performing request.')this error. any resolution for this? thanks

Aimn BlbolHelper

The item you requested is not available for purchase.

I am currently using Flutter with real android device. I recently switched to using “Google Subscription Model v2”. I followed RevenueCat instructions over here When I upload my Flutter app to Google play store internal testing, then download the app from play store to my real Android device, I am able to make subscriptions without any problem. On the hand, if I run my Flutter app through the command line using “flutter run”, then when I try to make subscription, I get this error: “The item you requested is not available for purchase.”. Here is a screen shot. I am able to see the subscriptions with no problem on my screen. I only can’t make purchase.I don’t want to deploy my app to internal testing in play store to test my code as this is so slow. Is there a better solution. Thanks

Carlo SacchettiHelper

asked in General Questions

PurchasesHybridCommon required a higher minimum deployment target

I have updated the dependencies of purchases_ flutter from 3.4.5 to 3.9.2.But I have an error when I install the pod file.Error is:PurchasesHybridCommon required a higher minimum deployment targetThe error occurs when I try to install the pod files and then install to an iOS device.Can you help me?

InteraxonNew Member

How do I check the user's eligibility for intro pricing and free trials on Android?

I have set up various products on play store and am able to fetch them successful via the Purchases.sharedInstance.getOfferingsWith function. Some of my products have introductory pricing and/or free trials. I have tried testing this functionality and it seems to work. The problem I am running into now is if I have a user that has made use of the free trial or intro pricing for the subscription, cancels the subscription, and then wants to resubscribe I don’t appear to have a way to tell that the user is not longer eligible for intro pricing or free trials. The only way to tell is only after the user has started to go through the play store billing flow, but I need to display the correct information about the product in my app’s UI.

DmitryNew Member

Eligibility of introductory offers

Hi guys,I complete setup for product and introductory offers for it on AppStore connect. Now I check eligibility for new user (by checkTrialOrIntroductoryPriceEligibility), and completion block return dictionary with eligibility statuses and associated products. My problem is that status for all products is “Not eligible for trial or introductory price.” Why SDK return wrong status?

FelixNew Member

"There is already another active subscriber using the same receipt." error occurs when trying to purchase a non-renewable product

As the title suggests, I am having trouble purchasing a non-renewable product on my app.Here is an overview of my current setup:Flutter app (with products that can be purchased via app store or play store) Web app (with the same products that can be purchased via Stripe) Server (acts as the backend, is used for authenticating users on login)The non-renewable product is specific to each user. In other words, if user A logs on to the app and purchases the product, then any privileges associated with that non-renewable product will be granted to user A. Then, if user A logs out of their account and user B logs on to the app using their own account on the same device, user B should not have access to those privileges. In order to test the scenario mentioned above on my Flutter app, these are the steps I took:Log on to app using account A Purchase non-renewable product Verify that privileges are granted Log out of app Log on to app using account B Purchase non-renewable product Verify that

fitness_slaveNew Member

The receipt is not valid.

Just a day ago I was able to make a test purchase on my actual iphone with no problem, but suddenly I get this error and the purchase fails.When I try to purchase again after the failed attempt, I get a dialog that says "You are currently subscribed to this subscription.What could be the cause?I have not changed the shared secret or the bundle Id.Thanks in advance. [ ] [Purchases] - DEBUG: ℹ️ There are no requests currently running, starting request POST receipts[ ] [Purchases] - DEBUG: ℹ️ API request started: POST /v1/receipts[ +856 ms] [Purchases] - ERROR: 😿‼️ The receipt is not valid.[ ] [Purchases] - DEBUG: ℹ️ API request failed: POST /v1/receipts: The receipt is not valid.[ ] [Purchases] - DEBUG: ℹ️ PostReceiptDataOperation: Finished[ ] [Purchases] - DEBUG: ℹ️ Serial request done: POST receipts, 0 requests left in the queue[ ] [Purchases] - ERROR: 😿‼️ The receipt is not valid.[+1072 ms] [Purchases] - ERROR: 💰 Product purchase for 'MY_P

Patrick BuschDedicated Member

Receipt is missing when trying to Purchase via TestFlight

As per the title:I always get the ‘Receipt is missing error’ when testing via TestFlight.In Xcode, when configured with a StoreKit file, it works fine. Without StoreKit and TestFlight it does not work, the app review is also always getting rejected.I cannot see why it does not work. The products and offerings are configured correctly (and they are shown in the app), it’s just the receipt that is always missing when purchasing.

ThanhActive Member

Purchases.purchasePackage() doesn't return

Hello,I’m using purchases-flutter 4.1.2 (latest at the moment). I’ve set up the entitlements, offerings, products as well as packages as guided in https://docs.revenuecat.com/docs/ios-productsI can get the offerrings and display the packages correctly.But when I make a call to `Purchases.purchasePackage()` to purchase a package, the call just hangs and doesn’t return at all.Here’s my dependency list:```environment: sdk: ">=2.17.5 <3.0.0"dependencies: another_flushbar: ^1.10.23 awesome_notifications: ^0.6.21 bloc: ^8.0.2 cached_network_image: ^3.1.0 cloud_firestore: ^3.4.4 easy_localization: ^3.0.0 easy_localization_loader: ^1.0.0 equatable: ^2.0.3 firebase_analytics: ^9.3.1 firebase_auth: ^3.6.3 firebase_core: ^1.20.1 firebase_messaging: ^12.0.2 flow_builder: ^0.0.2 flutter: sdk: flutter flutter_bloc: ^8.0.1 flutter_onboard: ^2.0.0 flutter_platform_widgets: ^2.0.0 flutter_svg: ^1.0.0 flutter_typeahead: ^4.0.0 formz: ^0.4.0 google_fonts: ^3.0.1 grouped_li

Tobin HarrisActive Member

posted in General Questions

Flutter Android app shows "Ask your parent" when buying a subscription

Hi We have an app with subscriptions sold using RevenueCat. When a child in a Google Family Plan try to purchase the subscription they see an “Ask your parent” popup, which I assume RevenueCat is showing? We have 4 parents who cannot find a way to authorise the subscription.Is there something we need to do in RevenueCat or on Google Play to enable them to authorise the subscription?

visionappsmobileNew Member

Unable to fetch Offerings

Hello, I followed step on docs however, I can not get offering and error says: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-emptyI saw there are many other developers have same issue but no solution. This was the my first time to use revenue cat but I think I will implement my own way because of this issue. Thanks,

ShervinNew Member

asked in Dashboard & Tools

How to determine the date from 13 digit number timestamp from customer data

We exported all our customer data from the revenue cat customer tab. However under the sections first_seen_at, first_purchase, trial_start_at, etc it lists 13 digit numbers such as 1638562638000. How would we go about converting these timestamps into the date of the day?

Elif YücelMember

IOS configuration problem |😿‼️ There is an issue with your configuration

I am using real device for test and I am getting these errors:🍎‼️ Error fetching offerings - The operation couldn’t be completed. (RevenueCat.OfferingsManager.Error error 1.)2022-10-27 13:47:15.436381+0300 Runner[12975:595117] [Purchases] - ERROR: 😿‼️ There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-empty2022-10-27 13:47:15.445840+0300 Runner[12975:595300] flutter: PlatformException(23, There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). But I have conjectures:I

1
2
3
4
...
152

Page 1 / 152

Badge winners

tooni-e263a1has earned the badge Strength In Numbers
tooni-e263a1has earned the badge Shipped It
nethius27has earned the badge One Year Wiser
TimW_Techhas earned the badge One Year Wiser
cglendenninghas earned the badge One Year Wiser

Show all badges

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

‏‏‎ ‎

Authenticate with RevenueCat

Log in to the Community

‏‏‎ ‎

Authenticate with RevenueCat

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK