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I followed all instructions here: https://www.revenuecat.com/docs/service-credentials/creating-play-service-credentialsHowever subscriptions API is not connecting on revenue cat side after >48 hours.is there something missing from these instructions?if anyone can hop on a call to help fix I can pay a good consulting rate

Preface: Not sure if this is from the recent corrupt index issue. I’m running into an issue where when testing in testflight sandbox, when I go an purchase an in app subscription it says that I already have a subscription when I I don’t.The account/phone i’m testing with did have previous subscriptions of the same plan on both prod and test flight however, they are both expired, and previous testing, I would get a prompt to repurchase again. Would love some insight on this, and love to provide more information if needed. Thanks!

Hi,When granting an entitlement to a user, then revoking it, the event RC sends is incorrect:{ "app_user_id": "xxxxxxx", "country_code": null, "currency": "USD", "entitlement_ids": [ "premium" ], "environment": "PRODUCTION", "event_timestamp_ms": 1736906680737, "expiration_at_ms": 1736906680737, "expiration_reason": "UNSUBSCRIBE", "is_family_share": null, "offer_code": null, "period_type": "PROMOTIONAL", "presented_offering_context": null, "presented_offering_id": null, "price": 0, "price_in_purchased_currency": 0, "product_display_name": null, "product_id": "rc_promo_premium_monthly", "product_price_in_purchased_currency": 0, "purchased_at_ms": 1736906503135, "renewal_number": null, "store": "PROMOTIONAL", "takehome_percentage": 1, "transaction_id": "yyyyyyy"

RevenueCat portal missing some transactions although transaction are completed and showing in play console.

Hello everyone, has anyone ever had this problem? Why does it work in my simulator and not in my TestFlight? I've looked several times, but I don't know what the problem is. And what do I have to do but cordon off bank and tax?? Or nothing to do?    

Hi, We have two stripe flows we want to support, one via web onboarding and one via winback. We would love to be able to split out these sources in revenue cat charts, but use the same stripe account to manage both. In one case, we are working with a third party to support stripe payments and they have set the app user id in metadata in a custom field. We would like to set our field to a different metadata property “app_user_id” and “partner_app_user_id”. Is it possible to route some webhooks to one revenue cat endpoint and others to another? Best, Jake

I’ve integrated Firebase with RevenueCat and can see RevenueCat’s analytics events, including rc_trial_start, in Firebase. However, when I import these events into Google Ads as conversion events, no data appears.I’ve been running a Google iOS campaign and want to track rc_trial_start as a conversion event. Despite users starting a free trial from the campaign (validated through SKAdNetwork), the conversion count for this event remains at zero in Google Ads.Here’s what I’ve already checked:rc_trial_start is visible in Firebase and marked as a conversion event. Firebase is properly linked with Google Ads. The campaign is successfully tracking SKAdNetwork events.Has anyone experienced a similar issue or have insights into what might be causing this problem? Any suggestions or guidance would be greatly appreciated.

We’re looking for the price the trial will convert into in both webhooks payloads and export rows. It just shows as $0. I can understand the rationale but as far as I know the StoreKit client is aware of the value of the offering before the free trial is applied and this data is very difficult to join after the fact due to the fact that these store SKUs are subject to price changes. Without this data we cannot estimate unregretted projected MRR. Is there any way for me to resolve this today or is this a feature request?

I'm stuck with this issue for 2days without any luck in solving it…## Environment- React Native (Expo)- iOS/App Store Connect- Development environment- Real-device “iPhone”## IssueGetting configuration error when fetching offerings:“There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect”  What additional configuration steps might I be missing? Looking for a checklist to verify my setup.please check the attachments

I’m currently using Unity's IAP package for my in-app purchase system, but I’d like to use RevenueCat in Observer Mode.In the documentation, I found the following example: // Observer mode can be configured through the Unity Editor. // If you'd like to do it programmatically instead, // make sure to check "Use runtime setup" in the Unity Editor, and then: Purchases.PurchasesConfiguration.Builder builder = Purchases.PurchasesConfiguration.Builder.Init(<api_key>); Purchases.PurchasesConfiguration purchasesConfiguration = builder.SetUserDefaultsSuiteName("user_default") .SetObserverMode(true) .SetAppUserId(appUserId) .Build(); purchases.Configure(purchasesConfiguration);  However, the method SetObserverMode(true) doesn't seem to exist, and I get an error saying the method is not found.Am I missing something? Is this method removed or replaced? And is this all I need to do to enable Observer Mode

I have tried both “getOfferings” and “getProducts([“<productId>”])”. All i get are the consumable items, i can’t get my auto renewable subscriptions in the application code, even though i can see them in the revenue cat dashboard.P.S: currently my app is only setup for ios, i am testing on iOS 17.5 simulator.

Hi,I am currently using RevenueCat to manage user subscriptions in my Flutter app.For now, I am using entitlements, but I want to improve this process because I have created a backend. Each user is connected to an account linked to this backend, and I want only the backend to handle users' subscription statuses.To achieve this, I want to use RevenueCat webhooks so that the backend is always aware of each user's subscription status. With this setup, my backend can control access and allow or deny certain actions accordingly. The information from webhooks will be very sensitive because it will determine each user's subscription status.My first question is: Is this the right approach to achieve this with RevenueCat?And my second question is: I want the webhook endpoint to be very secure for the reasons mentioned above, so I created an x-api-key value to use it. Is there a way to add this to the RevenueCat webhook? I saw there is an Authorization header, w

I have 4 apps in production from the same source of code. they are different only in JSON files used as sources.two of the apps fails with the same error (BOTH production!!! and sandbox)failing apps is for BY (Belarus) and RU (Russia) regionstwo others works fine:they are for KZ (Kazakhstan) and UK (the Ukraine) regions.Is it some kind of sanctions from Revenue cat? this is so critical because people loosing money and customersUnhandled error happened: Error Domain=RevenueCat.ErrorCode Code=2 "There was a problem with the App Store." UserInfo={NSLocalizedDescription=There was a problem with the App Store., NSUnderlyingError=0x301b43060 {Error Domain=StoreKit.StoreKitError Code=2 "Не удается выполнить запрос"}, readable_error_code=STORE_PROBLEM, source_file=RevenueCat/StoreKitError+Extensions.swift:43, source_function=asPurchasesError}but the most crazies moment here is that the same builds works fine o

Hi,I have configured revenuecat in react native. I am able to call getCustomerInfo. But when I call const offerings = await Purchases.getOfferings(); it returns nothing. No error or no response at all.I have created products and offerings as well.Can someone help. thank you :)const offerings = await Purchases.getOfferings();

I followed the official tutorial for my app, however its been more than 36 hours and I can’t get past the Credentials need attention Permissions to call subscriptions API (working) Could not validate inappproducts API permissions (Not working) Could not validate monetization API permissions (Not working) I am not sure where do I check and what should I do next. ? Where can I follow up on this. ?

Hello RevenueCat Team,What is the minimum required version of the RevenueCat SDK that supports SHA-256 for receipt validation? Specifically, is version 4.40.1 compatible? Thank you!

Hello, I am encountering an issue while setting up RevenueCat for my Expo app. I am stuck at step 5 of the process, which is “Make a Test Purchase.” I am using a physical iPhone 12 running iOS 18 for the test and have followed the documentation to test with a sandbox account. However, despite my efforts, the Apple ID for the sandbox account never appears in the relevant section. I’ve carefully followed all the steps in the documentation but still can’t make any progress. I’m feeling a bit lost at this point and unsure of what to try next. Could you please provide any advice or solutions to help me resolve this issue? Looking forward to your helpful response,Thank you in advance for your assistance!

I do use Expo but when I try to initialize revenue cat SDK, I got ‘LOG {"error": [TypeError: Cannot read property 'setupPurchases' of null]}’ error.my code just like that; await Purchases.configure({ apiKey: 'x' })I’m  using andorid, in real device and emulator. 

 Hi, When I’m trying to build the project I’m getting this error, Tried to see if I can change it to @import to #import, but these are written in swift, so it won’t work, Almost tried every possible solution available on internet to solve this but no luck, Please help me with this.

Taken from this SO postFrom the docsIn certain cases, iOS may prewarm your app - this essentially means your app will be launched silently in the background to improve app launch times for your users.If you are not using RevenueCat's anonymous IDs as described above, and are instead providing your own app user ID on configuration, do not call configure in

Hi everyone!I’ve got a question about server notifications and user IDs. On the iOS client, the user is logged in, and I can see the userId in the RevenueCat dashboard. But when my server receives a server notification (forwarded from revenuecat), the userId isn’t included.From the docs, it seems like this should show up in the appAccountToken field, but that field is missing in the payload. My userIds are Firebase user IDs (not UUIDs), so I’m wondering if that could be the issue?If that’s the case, is there a way to handle this through the Purchases client? I imagine using Firebase user IDs is pretty common, so it’d be awesome if there’s a solution for this!Thanks in advance for any help or advice!

Our testflight apps and local dev app works just fine. The android version of the app works without any issues.  Apple approved the app but not the subscriptions yet and now our app bricks on production but works just fine on test flight. The app gets stuck at a white screen on load. What more information could I provide to help with troubleshooting?It appears the app bricks when Purchase.setup() fails, but I don’t know the exact reason for the error when I cannot get it to reproduce locally.

Hi everyone, I’m trying to set up my app in RevenueCat and encountering an issue when adding the App Store Connect API Key. Whenever I enter the required details (Key ID, Issuer ID, and upload the p8 file), I click “Set,” but nothing happens—the fields just reset without any error message or confirmation. Similarly, when I try to upload the p8 file, it doesn’t populate or seem to register. I’ve double-checked that I’m using the correct key from App Store Connect and ensuring all fields are entered accurately. However, it seems like the data isn’t saving or uploading. Is this a known bug, or could I be missing something in the setup process? Thanks in advance for any help!

I have created a Paywall using the template editor, but when I have it display the introductory offer, it says it is “14 days” even though my actual introductory offer at the App Store is six months.It is displaying the monthly subscription price correctly ($4.99), so RevenueCat seems to be communicating with the app store, but it’s getting the introductory offer details wrong. I could just hard code the value, but there appears to be a deeper issue here. Can someone please advise? Screenshot of the template editor below showing the display of the incorrect value.   

Hi everyone!I’m planning to change my Google Play developer account from an individual to an organization account, which will require transferring my apps to the new account. I currently use RevenueCat to manage the subscriptions for my apps.My question is: what precautions should I take during this process to ensure RevenueCat continues to function correctly after the transfer?Here are some specific concerns:Do I need to reconfigure anything in the RevenueCat dashboard after the transfer? Will the product IDs (SKU) in RevenueCat continue to work as expected, or is there something I need to adjust? Are there any impacts on Webhooks or the API integration? Are there any best practices to follow to avoid interruptions in subscriptions or billing data?Thanks in advance for your help!