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I’ve been seeing a ton of these events come through and they often lead to cancelation and lost revenue. How can I make sure this isn’t due to some misconfiguration in RC or Apple, or my code set up?

Hi,We tried to simulate a communication failure with our webhook endpoint and we noticed that failed events are no longer resent.How can we handle this case correctly? Is there a way to manually send a failed event?Also we not found in the documentation if there is an api rest that allows us to recover failed events. There isn't, is that correct? Thanks   

We have been using RevenueCat for close to 5 years now, so really would love to know what LTV/paying customer is over that period but the prediction explorer currently limited to 24 months of data.   

Hi,  We have a subscription structure in Stripe that has one product and multiple SKUs inside that product with variations of subscription lengths/discounts/etc.  Currently in the events data from RC we’re getting product id but we’re unable to attach the info about a particular SKU that was purchase at transaction level. We have decided to insert this info in the subscriber parameters but that’s not ideal for downstream analytics. Have anyone had a similar problem and found a way to pass that info with the transactional data?

As we continue to promote and market our app, we’ve been seeing an increasing number of subscribers, yet the MRR seems to be going down slightly.Our churn rate is low, we’ve had days without any churn, and increasing subscriptions, yet MRR went down We have both monthly and annual offerings Our main market is not based in USD, are exchange rates taken into consideration at any point?We want to clarify this calculation so our marketing and growth team have better tools to make decisions.

Currently, we are using pure StoreKit2 to detect user’s entitlement. var purchasedShops = Set<Shop>() //Iterate through all of the user's purchased products. for await result in Transaction.currentEntitlements { //Don't operate on this transaction if it's not verified. if case .verified(let transaction) = result { //Check the `productType` of the transaction and get the corresponding product from the store. switch transaction.productType { case .autoRenewable: fallthrough case .nonConsumable: let productID = transaction.productID guard let shop = Store.identifierToShop[productID] else { continue } // Not sure such checking is required. I guess no harm to do so.

Hi, I'm working on Bubble (nocode) and here's the API call setup I did following the RC doc (https://www.revenuecat.com/docs/api-v1#tag/customers/operation/subscribers) to pass the user id into my app so that it replaces the id that RC provides automatically and randomly.Is something missing because this is what I think when I initialize. I don't want that, I want the users in my app to use the unique id they get in my app, to use it in RC. 

Why are some of my subscriptions canceled due to a billing error? Am I doing something wrong on my end or does that mean the user’s credit card isn’t working or something? Some of the transactions are going through and others aren’t so I’m not sure why this is happening.

In Google Play, my free trial is not showing up for my monthly subscription and I can’t figure out why.  Do I need to recreate the app or somehow re-sync the settings from Play Store?

Here’s how I combined RevenueCat subscriptions with usage-based credits without overcomplicating things (perfect for AI tools, AI wrappers API calls, or limiting features): Subscriptions via RevenueCat: Users pick weekly/monthly/yearly plans. RevenueCat handles Apple/Google payments. Credit Tracking in Firestore: We store credits in Firebase. Example: "Monthly plan = 1000 credits." Auto-Sync with Webhooks: When someone subscribes/cancels, Custom Written Revenuecat Webhook Handler in nextjs deployed on vercel extension updates Firestore. Credits auto-add/reset. Deduct Credits via Backend: Every API call from ios app hits our backend → checks Firestore → subtracts credits. IOS App: Firebase Auth and Reveneucat login with firebase userID Backend 1: Communicatig with 3rd par

So, I am following the recommendation to “Don’t set emails as App User IDs” in:https://www.revenuecat.com/docs/customers/identifying-customers#tips-for-setting-custom-app-user-idsand instead am setting the App User ID to their UID. But this means in my RevenueCat dashboard, the users are identified by strings like “McXAayHL1qVtFLSm74phQAqZNGx1”.Is there a way to follow your recommendation but still display users via their email in the dashboard? 

When a user first enters our app, they are setup as an anonymous user and get RevCat’s anonymous ID. This happens via using `Purchases.configure(revcat key)`. Later should they login with a named account from our system, we use `Purchases.shared.logIn(customID)` to update the RevCat user with our customer identifier. The issue is that after doing this and checking `Purchases.shared.customerInfo()` for the ID, the initial anonymous ID is returned rather than the custom ID supplied at login. Should the login method not change the user’s ID when checking their `customerInfo`?   

I'm using Flutter to develop my application, but I ran into a problem when I tried to incorporate a revenue cat subscription feature into my Android app. This problem is specific to Android, not iOS, so the error message I'm seeing in the debug log is “Error loading offerings info: PlatformException(3, The device or user is not allowed to make the purchase., {code: 3, message: The device or user is not allowed to make the purchase., readableErrorCode: PurchaseNotAllowedError, readable_error_code: PurchaseNotAllowedError, underlyingErrorMessage: Error when fetching products. DebugMessage: Billing Unavailable. ErrorCode: BILLING_UNAVAILABLE.}, null)”I have followed all the instructions they have given me, and I have made sure to do so, but I'm still having trouble. If someone could assist me, I would be very grateful.

Hope someone can help.In my Android app (which I’m still developing, so in test / sandbox mode etc), RevenueCat purchases seem to work okay. However, after a purchase, in onCompleted, I’m trying to get EntitlementInfo from provided CustomerInfo, and it’s (EntitlementInfo) always null.I’ve also attempted to get EntitlementInfo from CustomerInfo using the RecieveCustomerInfoCallback, a few moments after the purchase completed (so, not immediately after), and EntitlementInfo is still null.Also, just to add, it’s a non-consumable product.Any suggestions?

I’m trying to understand the new refund request functionality that RevenueCat provides, as announced here: https://revenuecat.releasenotes.io/release/yTKyk-we-now-handle-apple-refund-requests-automatically. My question is around the reporting of consumption. The article states:The degree to which a customer consumed an in-app purchase (for example, someone six months into an annual subscription would have consumed that for 50%) Is this the only mechanism RevenueCat implements for reporting consumption to Apple — calculating the fraction of a subscription that has elapsed? It seems that Apple would already trivially be able to calculate that from their records given the time of the refund request?  My app delivers user credit for bot

Currently the firebase integration sends both trial conversions and renewals as the same event to firebase (purchase), and this is a problem when it comes to running google ads.  In google ads, we wish to see how many trials converted from a campaign, but since this isn’t a separate event, renewals and trial conversions are combined and its not possible to see the number of new paying subscribers that we obtained by a google ads campaign.  Can RevenueCat please add the ability to also send the the trial converted event as rc_trial_converted ? This would be a great help.  Below is the current Firebase event mapping. Currently trial conversions are mapped to ‘purchase’. 

I just got my first app approved in the App Store (thank you RevenueCat for all your help with this!)  My goal is a subscription-based model: people should subscribe for $4.99/month with a six month free introductory period.  I set that up in App Store Connect and it looks right:  But in the App Store, it shows up with a price of $4.99, not as a subscription:  Upon further inspection, I see that on the “Pricing and Availability” page, I set a price for the app of $4.99:  At the bottom of this

I’ve seen several postings here saying that failure to save a paywall template is due to not filling out all the fields.  I have checked and double checked and somehow cannot find the missing empty field that is apparently causing the dreaded yellow “There are validation errors that need to be fixed before submitting”.  I attach screen shots of each section.  What am I failing to see?   Thanks so much.

Does RevenueCat support React native for web ?I do not see a guide on how to implement it. I testedPurchases.configure({ apiKey: process.env.STRIPE_API_KEY, })and I get a Cannot read properties of undefined (reading 'setupPurchases')

I have done everything mentioned in this documentationhttps://www.revenuecat.com/docs/integrations/attribution/facebook-ads#4-testing-the-facebook-ads-manager-integrationHowever, during sandbox testing, after perform a subscription, this is what I am getting from RevenueCat I re-check my facebook integration again. They look fine to me In the above setup, my Sandbox App ID is same as App ID. I obtain App ID from Facebook.Also, my Sandbox Client Token, is same as Client Token.

User events in the dashboardWhy is this user and one like it shown with status Expired in the Customers tab in Dashboard? I got a successful renewal event from the conversion, no expiration event was received nor sent according to logs, this is what the user history shows, yet I see these two with the status “expired”  … ?

Hi, We are trying to use SKAdNetwork to track trial starts and trial conversions via Branch. While working with Branch customer support, they suggested we track these natively via BranchEvents so that the events would be captured by SKAN. This is easy for trial starts since we get a callback on device when the trial starts. However, for trial conversions, we need to do this client side as well to have them registered via SKAN. Is there an easy way to do this? One way I thought about doing this would be to set up `addPurchaserInfoUpdateListener` in the app and an async storage valuue to set this listener until if fires and then check if the user info changes to subscribed or cancelled. This seems a little convoluted though so I wanted to see if there was an easier way. As an aside, the Branch docs should probably be updated with a note around SKAdNetwork as we spent a lot of time trying to debug why we were getting no attribution data and it was because the events were

Hello,I have tested subscriptions using RC and verified that the transactions appear in the Sandbox. Now I want to test purchasing In App Products from Google Play. I have set up the products in play console and configured the products and offerings in RC as well. I was able to use the RC API to make the purchase using Test Card from my app but the transactions don’t show up in the Sandbox. Is there a different place where non-subscription transactions are stored?

İ have new app on play store with subs from revenuecat. İ have so much rejected, declined and canceled payments. İ tried be sub on my app with phone via test card its not problem, i tried with real card with real money its no problem but there others have a problem i think or i just made it up. So you think my subs is working completely reason of my testing or is there a problem?

How to map UTM parameters?utm_campaign → $campaignutm_source → $mediaSourceutm_medium → ???utm_term → $keyword