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Question

All our users have "Transfer to new App User ID" behavior

  • February 28, 2025
  • 3 replies
  • 17 views

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Hello,

 

We noticed that all our users on RevenueCat dashboard have “Transfer to new App User ID” as a transfert behavior, is it normal?

I’m wondering if we are doing something wrong here.

 

Thank you for your help!

3 replies

wes_clark
RevenueCat Staff
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  • RevenueCat Staff
  • 262 replies
  • March 4, 2025

Hi! This field is related to your app’s Restore Behavior, which you can set in the General settings of your app. It just means that purchases will be transferred when a user attempts to restore them from an app store while on a new app user ID. Let me know if you have any further questions about it!


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  • Author
  • Dedicated Member
  • 26 replies
  • March 10, 2025

Hi ​@wes_clark,

 

Thank you for your answer.

So if I understand correctly this behavior is not an issue?

Because I’ve created this other issue on the same app and I was wondering if it was related:

 


wes_clark
RevenueCat Staff
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  • RevenueCat Staff
  • 262 replies
  • March 14, 2025

Hi ​@amsdamsgram! Nope, the transfer behavior being indicated in the customer profile is expected. Were you able to resolve this other issue that you shared?


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