Get Help

I have distributed a bunch of promo codes for my IAPs. When these promo codes are redeemed, they appear as normal purchases in revenue cat console. I can’t tell them apart from actual purchases. Is it possible to discern one from the other in the console?

Hello I was wondering if anybody could help me, i’m trying to implement subscription testing into my app and in doing so I’m following the steps on RevenueCat on how to implement the StoreKit.When doing this, it does not allow me to create a new product in my StoreKit file (Step 3: https://www.revenuecat.com/docs/test-and-launch/sandbox/apple-app-store) I’ve tried editing the JSON and that completely corrupts my project.I’m not sure what to do / how do get round or even avoid this step, if anyone can help it would be greatly appreciated.

Hi,I upgraded the SDK from version 7.6.0 to version 7.15.0, and got this message when publishing on the Google Play Store:  This release includes the com.google.android.gms.permission.AD_ID permission but your declaration on Play Console says your app doesn't use advertising ID. You must update your advertising ID declaration. Our app does not include advertisings and does not use this permission, but using the SDK adds it to our manifest.Is this expected? Is there any way to avoid this?I confirmed this is caused by the SDK upgrade, as reverting back to SDK 7.6.0 solves it and allows publishing on the Play Store.Thanks!

Hello,I have an Expo app running on iOS successfully for sometime. I wanted to add Expo Metro Web but I keep getting blank screen. I think it is because of an uncaught error. Google Chrome Console says… Uncaught Error: The package 'react-native-purchases-ui' doesn't seem to be linked. Make sure: - You rebuilt the app after installing the package- You are not using Expo GoDoes anybody know how I can resolve this?Thanks..

I’m wanting to implement like a ‘Launch Discount’ feature in my app. I have implemented everything and it works well, to find out that the user (even though they are eligible) aren’t getting their free trail. I wanted to offer this promotional offer with a free trail. So after their trial ends, they are charged for the promotional offer for the first year, then the usual price the year after that. Currently when they try to purchase this promotional offer, they’re only offered to purchase straight away. Cannot find anything online in regards to this, so I’m assuming this is not possible?

Hello.  I’ve only recently been flagged for the missing Restore button on my app.I’m experiencing the ‘Receipt Missing’ error for the restore action.  I’ve been pulling my hair out for 2 days on this issue.  I’m using Expo and have limited access to error logs.     I’ve read EVERY existing post, github issue and document and none are helping my scenario.I’ve added the requisite code in your documentation for my react-native implementation.try { const customerInfo = await Purchases.restorePurchases(); if (Object.entries(customerInfo.entitlements.active).length > 0) { return true; } else { return false; }} catch (e) { return e}I”m testing my app on Testflight and using Sandbox accounts, and making a purchase (which has been working for over a year in RC), before trying the restore button.

Hello!On production - Paywall using only default English language. I have configured Ukrainian language on Paywall setup page, but still - even if region and language is set to Ukrainian, it still localized as English. Reproducibple for all iOS users.Product title is correctly returned from AppStore (in Ukrainian), but text under offer and all buttons are in English: I am using such lib versions in ReactNative:"react-native-purchases": "7.24.0","react-native-purchases-ui": "7.24.0", My questions:1. Maybe there is some option for paywalls to directly pass the desired language?2. Maybe I just need to update lib version? 8.X.X as it seems to has breaking changes, I would like to be sure if that version has the fix. Or what minimum version has the fix?My app

I ran iOS app promotions using promo codes, but RevenueCat incorrectly tracked them as revenue. This is not accurate, as promo codes do not generate actual sales. I can provide my App Store proceeds as proof. Please help me resolve this issue as soon as possible and let me know the next steps to follow.

We are in the process of gradually migrating our payments flow over to RevenueCat. In fact, we may end up with a hybrid scenario for the foreseeable future (using parts of our own system, and parts of RevCat, namely for in-app purchase management).I know the traditional way to consult entitlements is through the RC SDK, but we were hoping to be able to rely on the webhooks to update the appropriate models in our backend which currently dictate user entitlements (i.e. when to show our existing paywall).I saw in the documentation that webhooks could take 5-60 seconds to fire after the event occurs. This is concerning to the workflow we had imagined: 1. User completes IAP, 2. We get a near-immediate webhook event from RC which we use to update our database, 3. All future requests from that user are no longer blocked by our paywall (bas

are the “latestExpirationDate” from the SDK or the “expiration_at_ms” from webhook events equivalent to the renewal date? I can't find a dedicated renewal date field, and I wonder if these fields are updated each time the subscription is renewed.  

Hi there,I am trying to implement the RevenueCat paywall into my project, I’m getting past the paywall in my app and its unlocking all the features, great!I check the debug log, i am getting the INFO: 😻💰 Purchased product log, great!However, nothing is showing up on my dashboard or even in my StoreKit transaction list...I am pretty new to this so it could be a very easy thing I am not doing, but I’ve been stuck on this for 2 days trying to fix it so any help would do at this point!Thanks.

We previously had a hard paywall, meaning when users started their trial, they also accepted that they would automatically convert to a paid sub unless they cancelled beforehand. This triggered the rc_trial_started event, and later rc_trial_converted event.We decided to experiment and move this hard paywall as we saw drop-off from people not wanting to commit. Now users can start a trial, and at the end of the month they’ll be prompted to upgrade to a paid sub (if they want). The issue is now rc_non_subscription_purchase event is triggered when they start their trial, which is throwing off all of my reporting, particularly trend analysis for trial conversions. Is there a way to continue using the rc_trial_started event so I have continuity in my reporting?

Hi, I need to check whether user is able to use the service with his current subscription and I found that there is “expires_date” in the response of the API.Is it ok to only check this field for validation? Will it be updated once refund or other intermediate stops happen?

Hello! when user make purchase new alias created, even on Webhooks there is only 1 alias and original app user id is no correctI am losing subscribers right now and getting refund because I cannot update the user as premiumPlease check screenshots   I perceive that my sdk version were 5.6.0 when I update it it updated to 5.20.0 maybe that was the issue ?

Hi, You guys do a great job with the State of Subscription App report, but there is no definition for `high priced`, `mid priced`, `low priced`. Do you have specific ranges for these? Even if they are by category.  

The subscription part of my app charges users per week and the initial purchase gives users a 2 week trial period, which means they have 2 weeks before the initial subscription expires.I submitted my app for review and I got a rejection:Guideline 2.1 - Information NeededWe are not able to continue our review because we need access to a demo account with an expired subscription to review the entire purchase flow.Next StepsTo resolve this issue, provide a user name and password for a demo account with expired subscriptions in the App Review Information section of App Store Connect.The issue is when I make a sandbox test purchase, the expiration date is 2 weeks from now. How can I force a faster expiration date? If I can’t, then I have to wait 2 weeks until I can give this to the reviewer.Here are the purchase printouts from RevenueCat latestPurchaseDate= 2023-1

Hi,I have set up the Customer Center offer (refund + cancellation offer), but on Android, I have some strange feature. Customers are able to subscribe the refund offer on the Paywall (without any refund request, and hand-made paywall with the SDK).Looks like Revenue Cat doesn't exclude offer with `rc-customer-center` from the list of offer. Do we have to add the `rc-ignore-offer` tag too on Android ?It's not a big mess for now, but the way promotional offer works is really strange…At the moment, looks good for iOS.Regards,Platform: React-Native

Hello, the documentation for Facebook https://www.revenuecat.com/docs/integrations/attribution/facebook-ads#5-send-revenuecat-events-with-the-conversions-api says we should prefer using the Conversions API integration now.  However, when searching through Integrations in our project settings, there is no Facebook Conversions API integration. There is only the old Facebook Ads api integration.

I am using Flutter RevenueCat plugin for my App.I just release a closed testing and distributed to some of the users for Android.Surprisingly, a couple of users complain that from Paywall they have got their real money deducted which is true. However this is not for all users.To my understanding there is no test or production environment to set for RevenueCat. Kindly help with probable reasons. I ensured that the user email ids a included in license testing in Google Play console.Thanks in advance.

In the docs of https://www.revenuecat.com/docs/api-v2#tag/Purchase, it requires purchaseId which seems to be missing from the react native SDK?I have tried using both transactionIds in customer info and in the transaction object but it the api fails to return so. Is this because the IDs are only in sandbox/test purchases in Android?  Using the get all https://www.revenuecat.com/docs/api-v2#tag/Customer/operation/list

We are building a cross-platform app.When trying the capacitor plugin, we are getting: Web not supported in this plugin.Is capacitor/ionic supported in iOS and Android only?

We received feedback from Apple’s app review.Our app is designed with RevenueCat’s “Transferring purchases seen on multiple App User IDs” setting set to “Keep with original App User ID”, which prevents users from making in-app purchases without registering an account. However, Apple’s review guidelines prohibit requiring user registration before allowing content purchases. We would appreciate any suggestions for the best workaround to comply with Apple’s guidelines while maintaining a seamless purchase experience. References:• RevenueCat Documentation: Keep with original App User ID Feedback from Apple:Guideline 5.1.1 - Legal - Data Collection and Storage We

HiI create one subscription with two base plans（both with free trial offer).one is backwards compatible(monthly),other is non backwards compatibleAnd I created a default offering with three packages,(monthly, yearly, lifetime)when I called getOfferings() to get all available packages I only get monthly and lifetime ,can’t get yearly(non backwards compatible) package.I tried RevenueCatUI.presentPaywall(); It also get only two packages.btw I tried this:https://community.revenuecat.com/tips-discussion-56/google-play-store-non-backward-compatible-not-being-fetched-3888?tid=3888&fid=56 Not workingWhat can I do to solve this problem? Thank u!purchases_flutter: 8.6.1 (I also tried 8.6.0 and 8.3.1)Flutter: 3.27.1com.android.application:8.

I have 3 tiers of products, individual (monthly, annual), team (monthly, annual), and enterprise (monthly, annual) So I want my paywall to have a tabbar which allows viewing each tier of subscription and letting the user select the relevant package. This seems to have been possible with in paywallsv1, but I can’t figure out how to get the v2 editor to do the same thing. Is this currently possible via the editor? 

Hi everyone,Is anyone here a member of the Play Pass program? We're trying to figure out how to configure RevenueCat to support it properly.Specifically, we’d like to know how we can check if a user is a Play Pass member and, more importantly, how to detect when a user is no longer a member.Any insights or experiences would be greatly appreciated!Thanks in advance!