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Question

New customer not showing up

  • July 27, 2025
  • 1 reply
  • 45 views

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When a new user signs up in my app, I register this using the `logIn()` method from the SDK. They do not have made a purchase yet. 

The problem is that they don’t come up in the customers list. Also not in the ‘Non-subscription’ list. Also not after 24h, because I’m aware that the lists are not real-time.

My app has a hard paywall, and I need to grant some people a plan to get them through, for beta testing.

 

Why don’t these users show up in RevenueCat? I’m identifying them...

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1 reply

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  • RevenueCat Staff
  • July 30, 2025

Hi ​@guidsen if the users do not have a purchase yet you’ll want to make a custom customer list with a filter like “First seen date is not null” as the preset lists contain users that have made a purchase, i.e. the default one Active is only for users with active entitlements.