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Question

Purchase was registered in dashboard, but did not trigger webhook

  • July 30, 2025
  • 1 reply
  • 55 views

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Hi, community. One of my users (336542) has purchased a subscription, confirmed by the RevenueCat Overview dashboard (real-time), and also by searching for the specific user ID in the Costumers section. The user used Play Store.

However, that seems to have not triggered any events in the webhook. I rely on the webhook to give the benefits to the users in my backend, so this has broken the flow.

The purchase was made in Production.

The latest entry I have in my webhook events (in the Webhook Implementation section in the dashboard) is from 2025-07-30. Same in my webhook handler logs.

I have no idea what could be going on. Any insights?

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1 reply

chris_perriam
RevenueCat Staff
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  • RevenueCat Staff
  • August 1, 2025

Hi ​@werner-liechti-10ed7e, thanks for reaching out! Could you please open a support ticket at https://app.revenuecat.com/settings/support?tab=contact and reference this community post? We’d like to investigate this in more detail, but will need to know which RevenueCat project this relates to