I've read through multiple discussions here in the forum but I am still not sure, what does it exactly mean when we get Billing Issue + Billing error right when a free trial ends?
From what I've concluded, they payment method didn't succeed. Is this happening because my users may use virtual prepaid cards that expire before the trial ends?
+6Hi,
Billing errors are actually pretty common, especially on Google Play but they do happen on the App Store as well. They occur whenever a customer’s payment method is declined or otherwise invalid. Because RevenueCat isn’t a payment processor, we don’t see the nitty‑gritty details of why the charge failed (we only know that the store reported “payment failed”) often it’s as simple as an expired card, a bank block, or insufficient funds.
You can learn more about billing issues on our docs here: https://www.revenuecat.com/docs/subscription-guidance/how-grace-periods-work#encountering-billing-issues
Hope this helps, let me know if you have any other questions, I'm happy to help however I can.
Best,
Hussain
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