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Question

Upgrading subscription not reflected in getCustomerInfo

  • July 31, 2025
  • 1 reply
  • 38 views

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Platform: iOS (Ionic/Angular)
Environment: Sandbox

Problem description
When user upgrades from a monthly subscription to an annual subscription, the upgrade is not reflected in getCustomerInfo() until the current subscription period expires and the new subscription becomes active.

I have own paywall screen and wanna show that new subscription will be active from __date__.

Apart from that I tried to reload app, invalidate cache and make sync. Also tried to request customerInfo from API ( but it doesn’t return any sub info ). 

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1 reply

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Fixed. I believe problem was in misconfiguration since I used a physical device. Works well on simulator.