Get Help

I have an app that is currently in the iOS App Store using RevenueCat for a one-time in-app purchase to unlock all the features.Current App • Version 4Bundle ID: com.example.version4I’m soon going to release version 5 of this app, but it’s going to exist side-by-side in the App Store with the prior version and have its own, new bundle ID.New App • Version 5Bundle ID: com.example.version5From within version 5, I want to be able to query RevenueCat to see if the user has a version 4 license so that I can upgrade them to version 5 for free.How can I check for the user’s prior purchase from within an app that has a different bundle ID?

Hi everyone, I’m wondering what is the data source of purchase event date and time? Is it user device time?  Thanks ahead!

Hello,We have the Amplitude integration enabled and noticed our revenue numbers in Amplitude were higher than expected because the events from RevenueCat are not always normalized to USD. Is there a way to have all RevenueCat events normalized to USD to Amplitude? Amplitude doesn’t support currency conversation based on this, so would be great if RevenueCat can normalize the currency.We saw this post claim that currency should be in USD so not sure if what we’re observing is a bug. Below screenshot is an example of an event using GBP currency instead of USD. Thanks! 

When trying to make a purchase in the sandbox for Apple TV I receive ERROR: 🍎‼️ There was a problem with the App Store. To get around this problem I have to log out of my sandbox account on the TV and immediately log back in. This resolves the issue for 10 minutes or so when I then have to do the same thing again. Rinse and repeat. Outside of continually logging out and back in again, what can be done to more permanently solve this issue? This does not give me confidence to put something in production.  Full error details: Optional(Error Domain=RCPurchasesErrorDomain Code=2 "There was a problem with the App Store." UserInfo={readable_error_code=STORE_PROBLEM, NSLocalizedDescription=There was a problem with the App Store., NSUnderlyingError=0x280058810 {Error Domain=SKErrorDomain Code=0 "An unknown error occurred" UserInfo={NSLocalizedDescription=An unknown error occurred, NSUnderlyingError=0x28007ba20 {Error Domain=ASDErrorDomain Code=500 "Unhandled excep

I noticed that setting a default price for a in-app product is not inclusive of tax. We are not VAT registered so we dont want to charge tax on our products. Does that mean I still need to set the default price inclusive of tax?For example we sell an in-app product for £39.99, however if I put in £39.99 as the default price, then the price will be £47.99 for the user as Google automatically adds on the 20%. So I presume I need to set the default price to £33.33 which will equate to £39.99. Does this mean that Google will withhold the 20% even though we are not VAT registered? Or will Google give us the full £39.99 and just take their 15% commission?

Really exciting news about the new subscription sharing between apps feature.I had already set this up using RevenueCat and some custom server and client side code to enable users to access their subscriptions across multiple apps.Now that our apps have been auto migrated to projects, I’d like to have them all exist as one project with several apps. Is there a process to do this? In my specific case, I have 2x iOS and 1x macOS app, each with their own subscriptions at identical prices with my custom logic unlocking the entitlements across the apps when users sign in. It would be much easier to have RevenueCat handle this.Thanks in advance!

Hello guys,This is my first app with in-app purchase (monthly and annual subscriptions) and first time I use RevenueCat.Platform: iOS, SwiftUI, Xcode 13.1Purchases version: 3.13.0My suggestions:I have successfully setup free trials in App Store Connect, but I did that few days later after connecting App Store and Revenue Cat product and entitlements. I suppose that might be the reason. What is the best way to correct the situation? If this is the case? I have used my device during tests before publishing the app in the App Store and now when I use this device with real app it may “remember” it and thus decide that I’m Not eligible for trial or introductory price. Or the device does not matter and Account ID matters? I used test accounts in App Store connect.Please advise where to start and how to check it properly. I’d appreciate any suggestionsThank you!

I have one consumable product in my iOS app that doesn’t link to any entitlements as recommended in the docs:If you have non-subscription products, you may or may not want to add them to entitlements depending on your use case. If the product is non-consumable (e.g. lifetime access to "pro" features), you likely want to attach it to an entitlement. However, if it is consumable (e.g. purchase more lives in a game) you likely do not want to add them to an entitlement.Right now I’m using the transaction history to keep track of the purchases and unlock in-app content accordingly. Not sure what’s the best approach for this to correctly handle refunds. 

A few weeks ago I was experimenting with transferring subscriptions if a user makes a logout or logs in with their login ("test1") from another device. Until recently, subscriptions were transferred to another device or login, but were canceled on the old login and device.  Now I observe that it is enough to enter user Id on other devices and all devices will get a subscription, even if they have different google account. Anonymous ids are added to the "test1" account. So even those devices where the user left the account get subscriptions.  It turns out that users just tell each other userid and everyone can buy a subscription to only onсe.    How to restore the behavior where a user can use only one device and can't share a subscription only by passing his userid?

I am wondering when you have subscriptions and they are on auto renew does the active subscriptions go empty after the first initial subscription?I am testing this in google and the active subscriptions to go empty I believe this would be after the second auto renewal , is this normal ?   activeSubscriptions:  {subscription={expiresDate=Sun Dec 05 14:03:22 GMT 2021}},    activeEntitlements: [],    entitlements: [],    nonSubscriptionTransactions: [],    requestDate: Sun Dec 05 13:56:30 GMT 2021

Context:My app has 2 subscriptions, monthly & yearly. They unlock the same content, so they are technically within the same “subscription group” as apple references them.The app has added one-time codes to the yearly subscription, which I made redeemable via Google Play (deep link from app to Google Play). Issue:The issue that I am having only happens to users who are currently subscribed (eg. to the monthly subscription) and redeem the (yearly) promo code via Google Play.Currently, to “upgrade” a user’s subscription, I have to provide `UpgradeInfo` to the `makePurchase` method. However, if the user makes a purchase/redeems a code from outside of the app, there is no way for me to upgrade from their current subscription. Questions:Listening to outside purchases:How can I listen to a purchases outside of the app to perfor

Hello,We have a use-case:User is active subscriber on a monthly plan They trigger `redeem` functionality They get 1 month free from their subscription (meaning next month they are not getting billed, however month after that - they are getting billed again)We know that via RevenueCat it’s possible to make if user is not a subscriber. However, would that work for subscriber’s case? If it’s not possible - what would be recommended scenario for implementing this case? We would like to explore possibilities to give not only 1 month free, but also other various durations.We were also thinking of this scenario:User is active subscriber on a monthly plan​​​​​​​ They trigger `redeem` functionality User sees `offer` page with `1 month free + regular monthly` billing They claim the offer User’s previous subscription period ends, their new subscription starts with 1m

I’m getting invalid product identifiers after updating the SDK to the latest version. RevCat was working perfectly before the update. Any suggestions on how to fix it or should I report it as a bug?  

Hi,I’m developing an app that requires the users to sign in before making purchases (subscriptions).However, as I understand, Apple requires that we add a Restore button that enables restoring purchases without the user having to log into app’s account.My question is about the following case:the user logs in, makes a purchase for some reason, e.g. on a new phone, the user enters the app w/o being logged in, does not log in and restores his purchases, his subscriptions therefore transferred to the id auto-generated for the anonymous user Question 1: if the same user does log in on their Android device, will they be able to access the subscription? Question 2: I understand that if the user logs in on said new iphone device after restoring purchases, the new anonymous id along with the purchases will be merged with the existing id, therefore providing

BACKGROUND: We sell IAP subscriptions and lifetime access to premium content.  We also sell subscriptions and lifetime access through Stripe on out website. Standard stuff works great. No problems. ISSUE: after user bought lifetime access through Stripe, I successfully refunded the purchase using Stripe.  I expected RC would cancel the entitlement but it has not done so after waiting about 1 hour.  No refund is showing in RC console.  The user still has access to the content.  Is this expected behavior?  If so then how can I cancel entitlements after refunds?

https://cln.sh/99ueV6Data has been "coming soon" for 3 days.My guess is that it's because I have two offerings which are the same: https://cln.sh/KlaTpN`pro sub` was what I originally setup before I started experiments`pro sub 2` I setup to test against `pro sub` in my first experiment`pro double` has the same packages as `pro sub`, but I thought that making a new offering id would make it easier to analyse the data

My Flutter app is showing a prompt to sign in with Apple when I call Purchases.checkTrialOrIntroductoryPriceEligibility on iOS. I found a related topic from a RC customer using the iOS SDK.The suggested workaround is to check if a receipt exists before calling checkTrialOrIntroductoryPriceEligibility. The Flutter SDK doesn’t seem to provide a way to check for receipts. Is there any workaround for me without writing custom iOS plugin code?It sounds like this issue only happens in the sandbox environment, but I’m concerned that my app will be rejected if the reviewer is constantly getting sign-in prompts.

I am unable to replicate the Active Subscriptions number from the dashboard chart.From the transactions data obtained through the ETL exports, I have tried the SQL example found here, as well as variations of it, but the result always differs from what’s in the chart.What are the calculation details for Active Subscriptions?

Hello, I am testing my purchases with a test user and when I do my very first purchase I get presented with two purchase sheet from apple. After I enter the password to confirm the purchase on the first one, a second purchase sheet is shown after. Then I re enter the password a second time an I am able to do the purchase. This happens only on the very first purchase, the following purchases do not show this behaviour. Here’s my traces:2021-11-30 08:47:05.098181+0100 StickerTune[569:24807] [Purchases] - DEBUG: ℹ️ makePurchase2021-11-30 08:47:05.100231+0100 StickerTune[569:24807] [Purchases] - DEBUG: 💰 Purchasing product from package - st_499_1m in Offering st_monthly_yearly2021-11-30 08:47:05.110488+0100 StickerTune[569:24807] [Purchases] - DEBUG: ℹ️ PaymentQueue updatedTransaction: st_499_1m (null) ((null)) (null) - 02021-11-30 08:47:21.310017+0100 StickerTune[569:24807] [Purchases] - DEBUG: ℹ️ applicationDidBecomeActive

One of the purchase related scenarios for my app is removing ads that are normally displayed right after the app is installed.I was wondering what would be the best way of handling the case where:1) the user installs the app2) the user makes a purchase removing the ads (a non consumable)3) the app is uninstalled4) the user reinstalls the app on the same or a different device.At this stage of my project I do not want to maintain a backend server or use Firebase with a login mechanism etc, and instead I would very much like to rely on the RevenueCat alone.  I have tested the scenario on Android and it appears that since it is recommended that the method that restores transactions should be triggered consciously - by tapping a button for example and not when the app is starting up, the only way I can think of to do this is to display a dialog when the app is started for the very first time and give the user opportunity to restore the p

Hi, documentation at https://docs.revenuecat.com/docs/purchaserinfo says that we should call getPurchaserInfo() any time a user accesses premium content.However, I can see that SDK updates its cache when app comes to screen.Is it still necessarily to call getPurchaserInfo() anyway?

Hello,We are currently testing RevenueCat.On iOS, we are setting the user email with:Purchases.shared.setEmail(email)It works as intended:[Purchases] - DEBUG: 😻 Subscriber attributes synced successfully for App User ID: ZDOuNi1VLxWfXSJtdrO6eMbYe3H2On the customer profile we can see that the email attribute has been set correctly:https://app.revenuecat.com/customers/...But searching the user by email on the web console does not work (we checked several times for typos).Searching by user id works as intended.Thank you for your help. 

Recently one user subscribed to our annual plan, however the webhook failed to proceed because the App user ID returned only the RC Anonymous ID ( $RCAnonymousID… ).I have no idea why it happens and not sure what to do next, all I can do is wait for him to contact us. Any advice? FYR, all other users has successfully logged in with the correct App user ID.

Hello Everyone,We developed an app using Appgyver Composer Pro that currently doesn’t have In App purchase plugins. I saw  this documentation: https://docs.revenuecat.com/reference#basic  and was wondering if this could work  for adding Zoom meeting links in the app considering Appgyver Composer Pro has capability to integrate REST APIs? Apple will not accept our app becuase we do not have In-app purchase services within the appThank you all for your help!

The users that have NemID verification (security step for online payments in Denmark) for payments with their cards can’t make an in-app-purchase in order to subscribe to the premium content in our app. They get a 403 HTTP error when being redirected to the verification website and when trying to verify. This has so far only happened for users that use Mastercard.What should we do about that? Did we miss something in our payment implementation or should we configure something more on RevenueCat as well? Also, is there a possibility to have multiple web-hook urls? Basically we would like to have one url for the Sandbox account for the development environment and a second url for the production environment. Can this be done? And lastly, can we somehow test this flow (paying with a card with NemID verification) on the test versions of the app and RevenueCat sandbox account. (Otherwise the only way to test this, would be going live with the app, and we obvi