Get Help

I have granted a one day promotional entitlement on 2/18/2022. It should have expired 2/19/2022. It is 4/2/2022 and the entitlement is still returned from https://api.revenuecat.com/v1/subscribers/${userId} This can not be happening for our users. Any help? Heres where the page says entitlements will automatically be removed once expired: https://docs.revenuecat.com/v3.1/docs/promotionals 

React nativeOn make purchase getting errorError: There was a problem with the App Store.    at Object.promiseMethodWrapper [as purchasePackage]

Hi, Alankrit here, We are planning to move to RevenueCat from our existing subscription architecture, in which, we save Apple App Store user subscriptions, in our backend, and they have the “originalTransactionId” as the unique key. We do not store any App Store receipts. While reading the migration documentation here https://docs.revenuecat.com/docs/migrating-existing-subscriptions , I figured that it is required to have a record of all App Store receipts, in order to migrate existing user subscriptions to RevenueCat. Some answers :suggest we should do Client Side migration. But, another aspect of our current architecture is, we first ask users to subscribe and onl

Hi Guys!Our project uses revenuecat with react native. We noticed a problem with purchases on Android TV when a user doesn’t have the payment methods defined on his Google account. When a user tries to purchase an item google directs the user to a page where  presents 2 options: complete the purchase on an Android device, or following a link on a desktop. When a user completes the payment on another device the app doesn't get the information about the purchase and the only option that the user has is to try to back to previous screen.and we get this error:  2022-03-24 11:37:42.025 18325-18325/? E/[Purchases] - ERROR: 🤖‼️ BillingWrapper purchases

Hello there,I’ve recently saw something quite odd happening, I’ve checked an user and their subscription was renewing the the future, meaning active subscription, but the customer history’s last event were only BILLING_ERROR. You can see it right below: I’ve managed to find the missing webhook sent by the RENEWAL event, but it is still missing in the customer history. The missing event is right below:What can I do or what can be done to correctly display the events in the customer history?

Hello,We implemented Adjust using the Segment Wrapper (not the Adjust SDK), and when we connect RevenueCat to Adjust no events fire. This is because we are not setting the $AdjustID in the app. Is there a way to set this without using the Adjust SDK? Can we send it from segment to Revenuecat? Any help is sincerely appreciated.

I’m using the iOS SDK getOfferings API which provides the Offerings Data how we can get the Entitlement ID from the Offering or Package ? Purchases.shared.getOfferings { (offerings, error) in if let packages = offerings?.current?.availablePackages { // want to know the Entitlement ID from the Offering or Package }} 

Hi,We are trying to use revenuecat in order to send an email to our users if they experience a billing problem, letting them know how long they have to fix the issue with their card before the subscription expires.We assumed that we could use `grace_period_expiration_at_ms` however we have found that is doesn’t line up with when the EXPIRATION event is actually delivered. This applies to both Android and iOS subscriptions. The date given by `grace_period_expiration_at_ms` is way off.  Example (Android): grace_period_expiration_at_ms: 1645129097417 → Thursday, 17 February 2022 20:18:17 We are also using Stripe for web subscriptions and for those custom

I am trying to migration to RevenueCat. I must use Client Side Migration due to not having app_user_id. The problem I have is that the documentation does not show how to use syncPurchases with React Native. The current example show the process in swift Swift example:Purchases.shared.syncPurchases { (customerInfo, error) in }How do we call the Client Side Migration “syncPurchases” in React Native?

I tested my app for payment on Test Flight and it works fine I submitted my app and I get the following error message. I am not sure on how to reproduce this issue. Any pointers much appreciated.Hello,Thank you for providing this information.Upon further review, we found that your app does not comply with the following guidelines:Guideline 2.1 - Performance - App CompletenessWe found that your in-app purchase products exhibited one or more bugs when reviewed on iPhone running iOS 15.3.1 on Wi-Fi.Specifically, when we tried to top up credit, we were receiving a message saying “Purchase cancelled”.Next StepsWhen validating receipts on your server, your server needs to be able to handle a production-signed app getting its receipts from Apple’s test environment. The recommended approach is for your production server to always validate receipts against the

Hi there.Can two different users subscribe from the same device?

Hi, I want to promote my IAP, does RevenueCat provide a guideline for implementing this app store promotions?  Thanks!!---------------------------App Store PromotionsYou can promote up to 20 in-app purchases, and they’ll appear on your app’s product page and can be shown in search results or be featured by our editorial team. Users can tap an in-app purchase to open your app, where they can buy it. Make sure your app supports the SKPaymentTransactionObserver method to process this transaction. 

Hello,I just started out using Revenue Cat, and like it very much.So, a basic “best practice” question.I have an app that exist on both iOS and on Android. Right now, in my initial setup, I have combined the products for the different platforms into the same offering, and same entitlement.Is there a risk that by doing this, the apps will get confused when downloading offerings?Or, is it clear-cut behind the scenes, that the iOS app only gets iOS products, and the Android app only gets Android products?Alternatively, is it better to separate out the products into their respective platform (iOS offering/entitlement and Android offering/entitlement)?My question is primarily asked from a technical perspective. But other aspects are of course of interest too.Here are two screenshots of my current setup.

Hello. I'm testing in sandbox with AppStore. I was trying to test my some subscription plans yesterday.Almost of all are success.But one of them was failure, because I received a response below.I mean, "type" is "RENEW", but "price" and “price_in_purchased_currency" are null. Today I was re-try to test the same subscription plan.It was success. Which kind of cases, is the price will be null? response: yesterday{  "api_version": "1.0",  "event": {    "aliases": [      “hogehoge"    ],    "app_id": “hogehoge",    "app_user_id": “hogehoge",    "country_code": "JP",    "currency": "USD",    "entitlement_id": null,    "entitlement_ids": [      "Subscriptions"    ],    "environment": "SANDBOX",    "event_timestamp_ms": 1649142391767,    "expiration_at_ms": 1649144185000,

Hi, I have a problem with restore transition on my MacOS simulator. A fave steeps to reproduce this issue:Buy a subscription on my iOS app in simulator Open my app’s MacOS version with the same iCloud account (debug mode) Try to restore transaction in my MacOS app and receive an error (Unexpected backend error when posting receipt)I am able to buy a subscription in my MacOS app, but can not restore it as well. Any suggestions?I use SDK release/4.0.0-rc.1

We use Stripe Connect to manage our customers who are business with their own customers. Each of our customers has their own products.Is it possible to create a one-to-one mapping between a RevenueCat project and a connected account in Stripe (instead of our main Stripe account)? If not, is there any workaround?

We have a webhook created in php that does three things when it receives a json notification from the api1. Updates the user expiry date in the sql database2. Inserts the payment information in the database3. Sends payment notification to admin email via Mailjet apiThere is a test environment where we send test json notifications to the server and everything all tasks are successful during tests.The issue is that on live apps on other users phones, these three tasks are successful only during initial purchase by the user, on renewal after a month, only one task is successful: inserting the payment info into the database, the others do not work. So there is a discrepancy in payment information and user expiry date which of course restricts access to services We need someone who knows php, and is familiar with google and appstore subscriptions, these two are actually managed by revenuecat.com

How MRR is calculated for Upfront based products?For example, I have a product (iOS) of 1 month upfront for $1 and then after the first month $49.99 yearly. Just want to make sure I have the right insights on dashboard.

I am integrating RevenueCat into a ‘mature’ UIKit Objective-C iOS app. @import RevenueCat;  gives me build error Module 'RevenueCat' not foundI used swift package manager to bring in 4.1. I added RevenueCat package to all the targets that should need it. No end of cleans & restarts gets it working. I was using an old .pch file which can cause weird #include dependency problems. After hacking to remove the .pch hey presto it worked. So I went ahead and properly removed the .pch files from the whole app, touching 100+ files. Then I put back @import RevenueCat; and I get the same  build error Module 'RevenueCat' not found. I have another target for Mac Catalyst that shares nearly all the same code. That builds fine!Can anyone help?

Hi, We have just recently released a new version of our React Native app to the App Store that allows users to subscribe to a £15.99/month subscription. We have a big affiliate network which we want to tap into to drive sign ups. In order to do this we want to offer discounts to people who sign up using an affiliate discount code. From reading through your documentation on whats possible in Apple and Google we have come up with the following approach. Apple App Store:Create a new subscription group Create 4 new subscription products £15.99/month £15.99/month with Introductory offer of ~30% off for the first 4 months (i.e £10.99/month) £15.99/month with Introductory offer of ~20% off first month (i.e. £12.99/month) £99.99 annual subscription Google Play StoreSimilar to what we have in Apple i.e. creating multiple products that have introductory prices Reac

Hi,  I hope you can help, we are about to move to a subscription based model for our App and would like to be able to manage intro offers to our users but we would like these to be dynamic and not require a new build release. We ideally would like to be able to adjust these offers dependent on our partners and so a mix of free intro offers (fine on both android and iOS using Promo Codes) and discounted subscription for a certain period of time.  I know that this is completely manageable of app with iOS promo codes but when we want to offer an introductionary discount rather than a free trial we cannot do this currently with Google codes.  So my thinking was could we add a system box that allows a user to input a code on the paywall and then RevenueCat automatically update to display the Offering that relates to that code?  So for example we Set up a new partnership with ACME Corp and give their users 3 months at 50% rates. We g

I’m trying to handle `TRANSFER` events from the webhooks.Unfortunately, the `TRANSFER` events don’t copy any of the users previous attributes, including aliases (there should be an option to do this automatically IMO), so now we’re trying to keep our user app IDs in sync with our backend/database.It seems that I cannot set aliases using the REST API though, only attributes. Is there a way for me to set aliases using the REST API?

I am running react-native-purchases 4.5.3 on an m1 MacBook with xCode 14. Building works fine on a physical device but fails on emulator with this error: fatal error: module map file '/Users/xxxxxx/Library/Developer/Xcode/DerivedData/xxxxxxx-aypdoepholwfczhdoyntaygzhteb/Build/Products/Debug-iphonesimulator/PurchasesCoreSwift/PurchasesCoreSwift.modulemap' not found1 error generated.Has anyone experienced that problem?

I migrated my app to 4.0 of purchases-ios and released it on Testflight.When I install the app on a device with an active subscription, the subscription status is lost (with all the associated features).If I re-install the App Store version, the subscription status is back.Purchasing works correctly in Xcode / debug.Any idea what’s happening?Thanks

I followed this guide to send events directly from Stripe to RevenueCat.  I also saw this link for sending our tokens to RevenueCat which must be done before the above events (I think). I send the token during “checkout.session.completed” but it doesn’t look like that event is happening. Should we be posting receipts from “invoice.payment_succeeded” ? Might be good to put something about this in your docs.