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Hi, documentation at https://docs.revenuecat.com/docs/purchaserinfo says that we should call getPurchaserInfo() any time a user accesses premium content.However, I can see that SDK updates its cache when app comes to screen.Is it still necessarily to call getPurchaserInfo() anyway?

Hello,We are currently testing RevenueCat.On iOS, we are setting the user email with:Purchases.shared.setEmail(email)It works as intended:[Purchases] - DEBUG: 😻 Subscriber attributes synced successfully for App User ID: ZDOuNi1VLxWfXSJtdrO6eMbYe3H2On the customer profile we can see that the email attribute has been set correctly:https://app.revenuecat.com/customers/...But searching the user by email on the web console does not work (we checked several times for typos).Searching by user id works as intended.Thank you for your help. 

Recently one user subscribed to our annual plan, however the webhook failed to proceed because the App user ID returned only the RC Anonymous ID ( $RCAnonymousID… ).I have no idea why it happens and not sure what to do next, all I can do is wait for him to contact us. Any advice? FYR, all other users has successfully logged in with the correct App user ID.

Hello Everyone,We developed an app using Appgyver Composer Pro that currently doesn’t have In App purchase plugins. I saw  this documentation: https://docs.revenuecat.com/reference#basic  and was wondering if this could work  for adding Zoom meeting links in the app considering Appgyver Composer Pro has capability to integrate REST APIs? Apple will not accept our app becuase we do not have In-app purchase services within the appThank you all for your help!

The users that have NemID verification (security step for online payments in Denmark) for payments with their cards can’t make an in-app-purchase in order to subscribe to the premium content in our app. They get a 403 HTTP error when being redirected to the verification website and when trying to verify. This has so far only happened for users that use Mastercard.What should we do about that? Did we miss something in our payment implementation or should we configure something more on RevenueCat as well? Also, is there a possibility to have multiple web-hook urls? Basically we would like to have one url for the Sandbox account for the development environment and a second url for the production environment. Can this be done? And lastly, can we somehow test this flow (paying with a card with NemID verification) on the test versions of the app and RevenueCat sandbox account. (Otherwise the only way to test this, would be going live with the app, and we obvi

I'm preparing the Store listings and they ask me how I use the data. I do not collect any user data, I only make the app purchase through subscription through RevenueCat. Now I wonder if the fact that there is RevenueCat in the middle must make me say that some data are withheld and if so what should I say about the use of user data.Can I say that I don't collect any data or isn't it?Thanks

Apologies if this isn’t the right place for this question but I’m really struggling to evaluate whether our use case is possible.Our desirable payment method would be to offer a subscription after the user has completed so many tasks within our app, rather than over a time period. The most common example to this is “You’ve read 4 articles this month.. now here's how you can subscribe”. Everything I’ve read around subscriptions seems to offer free trials based on time.  It's our first time implementing in app purchases and we’re assessing our options. My assumption at the moment is that we can keep track of their usage and then present a non-free trial subscription after they’ve reached that threshold but I’m not sure if I’m being naive there.  Does anyone have any experience with this approach or could kindly point me in the direction of any examples of it with Revenue Cat?

When I initially set up RevenueCat, I created and used a Non-Renewing Subscription product. This product was used to indicate if a user is premium or not. Everything works as it should be. What I want to do is to change this existing product with a Auto-Renewable Subscription product WITHOUT any of my existing premium users loosing premium access. This is really important for our app, this is why I want to make sure that nothing goes wrong as I make the required changes. I created a new product on App Store Connect which is a Auto-Renewable Subscription product. What steps should I take, in order to change the product that is now used inside the app and WITHOUT any of my existing premium users loosing premium access?

Hi,  We’re setting up Stripe on our webapp to work alongside our app. Now we’ve connected Stripe successfully through the dashboard and it looks ok there. But now when we want to save the receipt to RevCat is gives us this error:  { "code": 7116, "message": "Invalid Stripe. Make sure your Stripe account is properly connected."} Don’t think the problem is the call itself, but here is the code: const _response = await fetch('https://api.revenuecat.com/v1/receipts', { method: 'POST', headers: { 'Content-Type': 'application/json', 'X-Platform': 'stripe', 'Authorization': 'Bearer ' + REVCAT_KEY, }, body: JSON.stringify({ fetch_token: _subscriptionId, app_user_id: _userId,

I am using Revenuecat (purchases_flutter: ^3.7.0) plugin in my Flutter Android app. However I noticed, even if the (test) subscription has been ended the code shows it is still active.I am using the following method to determine whether the subscription is active or not. static isUserSubscribed() async { bool _isSubscribed = false; await Purchases.setDebugLogsEnabled(false); await Purchases.setup(revenueCatId); if (userId != null) { await Purchases.setup(revenueCatId, appUserId: userId); PurchaserInfo purchaserInfo = await Purchases.getPurchaserInfo(); if (purchaserInfo.entitlements.all["Ads Free"] != null && purchaserInfo.entitlements.all["Ads Free"].isActive != null && purchaserInfo.entitlements.all["Ads Free"].isActive) { // it comes here even though the subscription has been expired

Hi,  I’m going to outline my processes to easily create free trials and subscriptions for one device per google account.  I am looking for advice on how to administer the subscription accounts and what pitfalls I may have, basically will my system work. Free TrialThe app is installed and on its first execute, RevenueCat creates an account for the app.  Every time the app is executed the app will request the requestDate and check it against the current date, when the dates are more than 14 days apart the free trial will end. My trial time is currently hard coded in honesty I would not really change this time but I am aware I can grab this information from Google if required.I believe the requestDate does not change as its a static date when the account was created so it can be used for this process.Is there anything I need to know about using this date does it change at all ?

Hello,Our custromer tried to subscribe to our app and had an error message in French "Transaction Denied" when she tried to proceed payment within Play Store (French location).The customer tried to delete and re-install the app and also tried to reset the bank detail for no better result. Any idea of could have occurred and what to do to resolve this issue? Our app is very recent with only few succeeded transactions of this type. Thanks a lot for you help, Kind regards,Bertrand

Hi,My app is on the store a long time ago, the app-purchase product is approved, the problem is that offerings works well in testing mode when running the app from Xcode, but in production it shows that the device is not allowed to make purchase.I have installed the sandbox configs and license in the Xcode.

Hi there! When we first set up Stripe subscriptions, we verified that they appear in Segment, but now no events are appearing in Segment. Could it be due to the fact that we’re using a coupon / free trial setup (whereas our initial tests did not use coupons)? Why are Stripe free trial events showing up in RevenueCat (as $0.00 purchases) but not in Segment? This is incredibly important for our business analytics, and I was very surprised to see that it isn’t working as expected.

Hi,I am testing revenueCat webhooks, and the webhooks can send events our server, but it is always display “empty” response body on dashboard, not matter what response text from server, as following:How can I get our server response text to show on revenueCat dashboard?

I published my flutter app in both iOS and Android, got the approval from Google Play in a day. Today I got the message from Apple saying I need to make some changes. I went tho the resolution centre and the message is “We found that while you have submitted in-app purchase products for your app, the in-app purchase functionality is not present in your binary.Next StepsIf you would like to include in-app purchases in your app, you will need to upload a new binary that incorporates the in-app purchase API to enable users to make a purchase.Once you revise and resubmit your binary, you will also need to resubmit your in-app purchases for review since they are in the Developer Action Required state. For each in-app purchase product submitted, please be sure to edit the detail information or cancel the request to change the detail information for the in-app purchases using App Store Connect.Alternatively, if you do

I have created multiple products within App Store Connect with the correct prices set in GBP. However when the IAP popup appears in the app the price is 10% greater that what I set in App Store Connect. For example one product has a price of £79.99 but when I try to pay for it in the app the price is £84.99. I am using the React Native SDK. IAP:App Store Connect: 

At the moment I’m trying to read custom user attributes using the REST API.https://api.revenuecat.com/v1/subscribers/XXXXXXXXXXXXX'According to the following link this should be possible:https://docs.revenuecat.com/docs/subscriber-attributes#reading-attributesHowever; after a request I get the following data: without any attributes:{   "request_date":"2021-11-30T09":"16":09Z,   "request_date_ms":1638263769288,   "subscriber":{      "entitlements":{         "Pro":{            "expires_date":"2021-12-25T12":"38":30Z,            "grace_period_expires_date":null,            "product_identifier":XXXXXXXXXXXX,            "purchase_date":"2021-11-25T12":"38":30Z         }      },      "first_seen":"2020

We’re seeing this issue when creating a subscription. I would think this is a RevenueCat Flutter SDK issue but not sure. Please let us know!

Hi,  Atm we do not have the stripe subscription ID available in the Subscriber → subscription object. We want to be able to cancel them from our web funnel.  Unless we’re missing something we’re not able to fetch the subscription ID directly through Revenuecat and we would have to save it somewhere in our backend.  Is there a way to get the subscription ID through RevCat?

I was just about to hit submit on the question below, but I checked one more time and now it is working!  It was giving the error within the last hour.  Is this common?  How can we debug what happened? An existing in-production iOS app could not retrieve SKProduct info for a period today.No changes made to App Store or RevenueCat configurations, and everything looks in place.Today we get the dreaded:  Could not find SKProduct for ( prod123 )   

Hi guys, I had a Wordpress website that I am turning into a WKwebview app.  Currently on the website, I’m using stripe as the payment processor.  in order to get accepted to the App stores, I need to configure in-app-purchasing.  My question is, will it be possible for me to configure IAP’s on my website BEFORE I render it as an WKwebview app? Any and all help will be appreciated.  Thanks 

Hello,Offerings are not loading for our users.Some of our live users have been affected by this issue.This is what we are getting in the sentry dashboard. Also, Users who are affected by this issue have an active internet connection. So, that's not the case. This is what we are getting as logPlatformException(10, Error performing request., {code: 10, message: Error performing request., readableErrorCode: NetworkError, readable_error_code: NetworkError, underlyingErrorMessage: Unable to resolve host "api.revenuecat.com": No address associated with hostname}, null)Please help us ASAPThanks 

Is there a way in revenue cat to see how long (days, weeks, months) an users are premium paid subscribers before they voluntarily churn? Ideally this would be a cohort chart. I see there is a cohort chart, but I am trying to see this in days. On average how many days before someone churns. Is there already a way to see that that I am missing?

We currently have an AB test running, but the results seem confusing. The tests shows the following numbers: Variant A has an annual price of $49.99 and Variant B $59.99. From this, it seems more intuitive to me that Variant A is outperforming because the price of B is only 20% higher than A’s, but there are more than double the amount of active subscriptions in Variant A. Yet, the results section suggests:“Based on our most recent run of the model, at 1 years, there is a 67% chance that Variant B has a higher LTV.”Can you explain to me where this result comes from? Maybe there’s just a lack of additional data in the dashboard that would show the real reason, but with the data available, it seems very off for us. Thanks