Get Help

When de-selecting sandbox data, the overview still shows the sandbox data for the "new customers" and "active customers" metrics. Is this expected?

Hey, I have 2 different Paywall Screens (coded myself).One: You Subscribtion is paused, click here to Resume (deeplink to playstore)Other One: Resubscribe, choose between those plans.But at the moment I dont know how i should decide which screen i should show. Any Ideas? Webhook and RestAPI are not a option for me. I just want it from the Client SDK.Thanks in advance!

on creating a new paywall when i clicking on Select one of our prebuilt paywalls and customize it to meet your needs it is not working suppose i have two project (A, B )can i get paywall from A in B?

Hello, I’ve successfully setup webhooks, and it works if i send test webhook from the dashboard (i receive webhook event payload on my backend). However, from my app (expo react native), I am using a test store (ios for now), and when I make a purchase (purchase is successful and appears on the dashboard transaction list) webhook never triggers? What could be the issue here?

Hello,I can’t make my iaps listed for the first release because my iaps are not approved yet. However, iaps can only be approved by apple with the first release of app. So iaps are waiting for app’s first release while app’s first release waits for iaps approval.I can only see my iaps with mock storekit file. I want to fetch my products from revenuecat and test it locally. same problem asked here but my question is, how to see iaps at local phone before approval?  WARN [RevenueCat] ⚠️ RevenueCat SDK is configured correctly, but contains some issues you might want to addressWarnings: • Your products are configured in RevenueCat but aren't approved in App Store Connect yet. This preven

We are having issues where customers are attempting to cancel their subscription after their payment failed. But since the payment was attempted and failed, it continues to retry for up to 30 days, resulting in a very confusing customer experience: They get an email that their payment failed and subscription entered a grace period, then they get an email that they are expired since their payment continued to fail, and then much later the payment succeeds, even if they’ve tried to cancel. How can we prevent that? Is there a way to stop payment retries when the customer takes an action to cancel?

​Hello RevenueCat Team,​I am facing an issue where users in the United States (iOS/Android) and potentially other non-TRY regions are being shown the incorrect currency and pricing. Although the user is entering from the US, the app displays prices in Turkish Lira (₺).​The Problem:​Expected Behavior: US users should see prices in $ USD (e.g., $4.99/month).​Current Behavior: US users are seeing ₺ TRY prices (e.g., ₺38.99/mo) which are likely pulled from the default Offering or used as a fallback price in my Dart/Flutter code.​Technical Details and Observations:​RevenueCat Offering Targeting Setup:​Default Offering (default): Set up as the default for Turkey and other regions (likely containing TRY prices).​Custom Rule: I have defined a specific targeting rule for the US and UK: IF Country = US, UK -> Show Offering for US, UK.​Suspected Issue (Fallback): I suspect that the user in the US is failing to receive the specific "Offer

I’m using .presentPaywall() and I tried to use RevenueCatUI.Paywall component, but it’s always on this “Sheet View”, with that weird margin. How can I fix it? Also, the RevenueCatUI.Paywall component is crashing my app on Android.

I have an appointment scheduling app for Android and iOS.I’m thinking about implementing a virtual currency to allow my customers to purchase SMS credits that they can use to send automated SMS reminders to their clients who are scheduling appointments. And I’ve asked the ChatGPT if I’m breaking some kind of rules regarding that implementation. I’ve received an answer:From App Store Review Guidelines §3.1.3(b) – Goods and Services Outside of the App:"If your app enables people to purchase physical goods or services that will be consumed outside of the app, you must use methods other than in-app purchase to collect those payments."Does that mean I cannot use in-app purchase to sell these SMS credits? What’s the best workaround?Also, AI gave me this answer, is it true?No, you cannot sell SMS credits through RevenueCat (or Apple/Google in-app purchases), because SMS credits represent

Is anyone getting random RevenueCat errors during App Store review? My app has spent the last week or so going back and forth with the App Store review team and getting rejected for various reasons. I can see that during this process, they have successfully been able to subscribe to my app.Now, at the final hurdle, they suddenly get an “Error 23: There is an issue with your configuration” error when loading the paywall. This worked perfectly fine all week, and I can’t recreate this error. Anyone having similar bouts of random errors?

Is there any way to achieve this?in documentation it states that default proration mode is WITHOUT_PRORATION, is it stays the same in case of using paywall builder? even in case of downgrading to less expensive tier? 

i am not using purchases_ui_flutter anymore i had it and then i deleted it but in the google console i am getting this crash report on the version that doesn’t include purchases_ui_flutter is this crash has any connection with the purchases_ui_flutter package or there is another reason for this crash.Exception java.util.ConcurrentModificationException: at java.util.LinkedHashMap$LinkedHashIterator.nextNode (LinkedHashMap.java:1061) at java.util.LinkedHashMap$LinkedKeyIterator.next (LinkedHashMap.java:1084) at com.revenuecat.purchases.paywalls.FontLoader.addFileToCache (FontLoader.kt:119) at com.revenuecat.purchases.paywalls.FontLoader.access$getFontInfosForHash$p (FontLoader.kt:27) at com.revenuecat.purchases.paywalls.FontLoader.access$addFileToCache (FontLoader.kt:27) at com.revenuecat.purchases.paywalls.FontLoader$startFontDownload$1.invokeSuspend (FontLoader.kt:90) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith (ContinuationImpl.kt:33) at kotlinx

Getting a NetworkError sometimes on `Purchases.sharedInstance.restorePurchases` (KMP SDK).Minor bug report: `underlyingErrorMessage` seems to be a result of parsing HTML as JSON.# java.lang.Throwable: PurchasesError(code=NetworkError, underlyingErrorMessage=Value <!DOCTYPE of type java.lang.String cannot be converted to JSONObject, message='Error performing request.')## Issue SummaryPurchase History Network Error: Failed Device ID Linking**What's wrong:** Failed to link device ID with purchases. **NetworkError** during purchase history retrieval. Internal error code 12.**In the trace:** App entered foreground and resumed normally. **Network available** and capable.**Possible cause:** A **transient server-side issue** with the purchase history API may have caused the network error. 

Is there a way to strictly see my MRR / ARR of exclusively those subscriptions that are active and uncancelled? I don’d understand why inactive subscriptions would be included in a recurring number, if they were effectively a one time payment.

I am using Bubble.io with Natively wrapper, following the guides and youtube videos to setup everything, however it is not working, nothing happens after clicking the purchase button, the in app purchase pop up didn’t even show, nothing happened. I wonder if the SDK installation do anything with this? do i have to install the sdk first, but bubble is a no-code platform, or natively did that for me already? any natively users can help me out?

Hi everyone! I’m new here and still learning, so please be patient if I say something silly 😅I’m using Expo Go (React Native) in my app, and I’m implementing RevenueCat.I’m currently using the Test Store to simulate subscriptions.In my case, users can upgrade or downgrade between plans.The only difference between the plans is the cloud storage limit, which is controlled by the active product_id.In my app, users can only have one active subscription at a time. Current setup in RevenueCatOfferings Created one offering called default Packages Inside this offering, I created “Custom” packages since all of my plans are monthly (the package only allows one monthly product per offering, so I used “Custom

I’ve added a 50% off offer on my yearly-autorenewing subscription in revenuecat which you can see in the image below.  It’s called “mente-argentina”.This is for people who’ve never subscribed to my app.  I’ve signed into my app with a fresh account, that’s never made any subscriptions to test this.This is a react native app and I’m using the react-native-purchases package.I’m calling the following function to get an object with all of my subscriptions/offerings in it:const offerings = await Purchases.getOfferings();When logging all pieces of this object, I can’t see the mente-argentina offering anywhere.I thought maybe I should try to create another product in the revenuecat ui but there I’m unable to get revenuecat to find the offering by id in the playstore, so

Hi RevenueCat team,We’re currently using the RevenueCat scheduled data export and receiving the daily transactions table to our BigQuery project.Our goal is to reproduce the Trial Conversion report (with additional refund metrics) in our internal BI tool, so that we can visualize cohort-based trial → conversion performance over time.I’d like to confirm a few points and get your guidance on the best approach: How should we correctly identify Trial Started, Converted, Pending, Abandoned, refunds or cancellations so they align with the dashboard metrics in the RevenueCat UI? Are there any recommended SQL examples for reproducing the Trial Conversion chart logic using only the transactions export (without the customers export)? Our goal is to use RevenueC

hello. im building the app mostly in flutterflow and im hitting the wall . offers are not showing no matter what i do . it was setup about 10 days ago so they should show .What’s implemented FlutterFlow → RevenueCat integration enabled. Android Public SDK key (goog_…) set. iOS Public SDK key (appl_…) set (for later). “Load data after App Launch” enabled. RevenueCat project config. Offering default published. Package $rc_monthly attached to Android product premium_monthly:monthly and iOS product. Entitlement premium mapped to that package. Hosted paywall published (but we’re using purchasePackage).

Hi RevenueCat team,I accidentally deleted my production project while cleaning up old projects. 😭 I've already contacted support but haven't received a response yet. CURRENT SITUATION:- Created a new project with new API Key- App is configured correctly (same Bundle ID, products, shared secret)- I have 10 paying customers with ACTIVE subscriptions in their Apple accounts- Customer Center's "Restore Purchase" button is NOT working- Tested on a real device with my own active subscription- restore failsCRITICAL ISSUE:When I test restore purchases using Customer Center, it doesn't find the previous subscription even though:✅ The subscription is active in iPhone Settings > Subscriptions✅ Same Apple ID✅ Same device✅ Products configured with exact same IDsQUESTIONS:1. Is there ANY way to recover a deleted production project? (urgent!)2. If not recoverable, why isn't re

The documentation states that the `rc_subscription_status` property should be set as a user property with each RC event that is sent to Posthog. This is not happening in our integration.We do receive RC events, and see the property there as an event property, but the related users do not have the latest subscription status set as a user property.Here’s a link to the relevant docs:https://www.revenuecat.com/docs/integrations/third-party-integrations/posthogFrom this page:Whenever RevenueCat sends an event to PostHog, we'll update the rc_subscription_status user attribute with any applicable changes, using one of the following values: [...]

When I try to fill my badge with a text it doesn’t appear, the badge stays empty and I tried to delete and recreate it, tried many others things as well. Nothing seems to work, what is wrong with it?

I’m trying to build a ‘tipping’ system like Youtube where users can tip during a livestream. The tip value will determine different factors like how long the message gets pinned, or what colors and emojis are used to display the message. I wanted to attach some metadata to my products in Revenuecat to do this, but it seems like that isn’t allowed.Is there any way of achieving this via Revenuecat without implementing any logic in my backend system?

I have tried searching, but I wasn’t able to find a clear answer.I want to have a custom experience for a feature available within our web app only: Pro & Plus plans, each with monthly & yearly time periods. So far I have:added my products to the product-catalog: widget_annual_pro widget_annual_plus widget_monthly_pro widget_monthly_plus Then I have created 2 new entitlements: widget_pro widget_plus Then I try to create an offering, I successfully get the first “Monthly” product, “Plus”. but I cannot select more than 1 “Monthly” time period to add “Pro”: So, how do I create the offering?

Hello,While reviewing my app analytics, I noticed that some user purchases failed with the error code “paymentPendingError.”I couldn’t find much documentation or discussion about this specific error online, so I have a few questions: Is this error caused by something on my app’s side or on the user’s side? If it’s on my side, what steps should I take to resolve or prevent it? If it’s on the user’s side, how should I guide them? Is there anything specific I can suggest (e.g., retrying, restoring purchases, etc.)? Any insights or guidance would be greatly appreciated.Thanks in advance!