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Flutter Web (Stripe Billing) Issue: Store Status "Not found" & Empty Offerings

  • February 22, 2026
  • 1 reply
  • 19 views
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I am integrating RevenueCat Web Billing (Stripe) into my Flutter Web app, but I am running into a persistent issue where my Stripe products are not being recognized despite following all the official documentation.

[The Issue]

  1. In the RevenueCat Dashboard, the Store Status for my Stripe products constantly shows as "Not found" (or "Product not found in live mode...").

  2. In my Flutter Web app, when trying to fetch offerings, I get a "Configuration Error: Production not found in RevenueCat" error, and the offerings list returns empty.

[My Environment]

  • Platform: Flutter Web (purchases_flutter)

  • Integration: Stripe Web Billing (connected via the new Stripe App Marketplace OAuth method. Account: acct_1T...)

  • RevenueCat Apps: Configured both "ParentSage (Stripe Production)" and "ParentSage (Stripe Sandbox)"

[Steps I've Already Taken & Verified]

  • Stripe Connection: Confirmed that the Stripe account is successfully connected via the Stripe App Marketplace.

  • Price ID: I strictly used the Stripe Price ID (price_...), not the Product ID (prod_...), as the Identifier when creating the Product in RevenueCat.

  • Entitlements & Offerings: The Stripe product is correctly attached to my Entitlements (duo_access, village_access) and included as a package in the Default Offering.

  • API Keys: I am using either “Stripe Production” or “Stripe Sandbox” Public SDK Key generated for the Web platform in my app.

  • Webhooks: Stripe webhooks are correctly configured with all the required events (Checkout, Customer, Invoice, Subscription) pointing to the RevenueCat endpoint.

  • Flutter Web Setup: Added window.RevenueCatWeb = {}; to my index.html to prevent MissingPluginException, and Purchases.configure() runs successfully without crashing.

[Help Needed] Since the Price IDs and Offerings are perfectly mapped, could you please check if there is a background sync issue between my connected Stripe account and my RevenueCat project? Or is there any hidden configuration I might be missing to make the products "Active" and fetchable on the web?

 

 

1 reply

alejandra-wetsch
RevenueCat Staff
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Hey ​@dlengus14, 

Thank you for reaching out! 

When the ‘Not found’ status appears for products, it usually indicates that the Stripe Account configured in RevenueCat does not have access to the product identifiers you set up on the Dashboard. For example, if the Stripe Accounts used for each App Configuration were mixed (e.g., a production account in a sandbox App Configuration or vice versa), the product identifiers would not be found.

While checking your configuration, I see that you have changed it to use RevenueCat’s Web Billing exclusively, rather than Stripe Billing. In this case, Stripe products are not used directly, and Web Billing products are used instead.

Please let me know if you have any questions about Web Billing or need any help configuring it!

Alejandra, Developer Support Engineer @ RevenueCat
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