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Discussion and help from anything related to RevenueCat.

4609 Posts
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amsdamsgramDedicated Member
asked in General Questions
Missing users in our S3 export

Hi, We noticed that some users are missing in the export file we have on our S3. The user exists on RC dashboard when we look in the Customers tab. Do you know how is it possible? Just in case it has an impact, we didn’t select the option “Receive new and updated transactions only” so we receive everything each time. Thank you for your help,

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richard-yao-donkor-osah-76c000New Member
asked in Dashboard & Tools
Play Store Financial Reports Bucket ID

am new to revenue cat. am supposed to add play store financial report bucket id. i went to play to get it as described in the documentations but there is no transaction so i can’t the id. what do i do to get the id?

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RevenueCat Staff
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casper1New Member
asked in General Questions
White Screen Issue During RevenueCat Testing

I’m facing an issue with a white screen that pops up intermittently while testing RevenueCat integration in my app, especially when updating subscription status or making API calls. It only happens after these actions, and I’ve already tried clearing cache and reinstalling the app. I’ve double-checked the SDK setup and the subscription flow, but the problem persists. Anyone else dealt with this? Any tips on how to debug or fix it?

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joan-cardona
RevenueCat Staff
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DmitrySNew Member
asked in General Questions
"The API key is not intended for the Platform" while purchasing in iOS app running on Apple Silicon Mac

I’m testing my iOS app (designed for iPhone/iPad) on Apple Silicon, and when trying to purchase a subscription I get the next error: ERROR: 💰 Product purchase for 'pro_plan_subscription' failed with error: PurchasesError(error: There was an unknown backend error., userInfo: ["NSLocalizedDescription": "There was an unknown backend error. The API key is not intended for the Platform. (7810)", "NSUnderlyingError": Error Domain=RevenueCat.BackendErrorCode Code=-1 "The API key is not intended for the Platform. (7810)" UserInfo={rc_backend_error_code=7810, NSLocalizedDescription=The API key is not intended for the Platform. (7810)}, "rc_backend_error_code": 7810, "readable_error_code": "UNKNOWN_BACKEND_ERROR", "source_file": "RevenueCat/HTTPClient.swift:886", "rc_response_status_code": 403, "source_function": "parseUnsuccessfulResponse()"]) I’ve checked the RevenueCat admin dashboard and ensured there’s no separate option for Mac App Store. There’s only one unified AppStore option for iOS,

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aaaNew Member
asked in General Questions
Is it safe to delete subscriptions in App Store Connect?

What happens when I delete subscriptions in App Store Connect?Does `customerInfo.entitlements[“pro”]?.isActive` continue to return `true`?I want to stop renewing subscriptions, but still provide service to paid users during their validity period.

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joan-cardona
RevenueCat Staff
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hamza-imran-20f9feNew Member
asked in SDKs
here is no singleton instance. Make sure you configure Purchases before trying to get the default instance.

Hey my app keeps crashing on some clients. Flutter: purchases_flutter: 8.2.1 purchases_ui_flutter: 8.2.1 User android version: Android 14 (SDK 34) Crash log: Exception java.lang.RuntimeException: at android.app.ActivityThread.performLaunchActivity (ActivityThread.java:4164) at android.app.ActivityThread.handleLaunchActivity (ActivityThread.java:4322) at android.app.servertransaction.LaunchActivityItem.execute (LaunchActivityItem.java:103) at android.app.servertransaction.TransactionExecutor.executeCallbacks (TransactionExecutor.java:139) at android.app.servertransaction.TransactionExecutor.execute (TransactionExecutor.java:96) at android.app.ActivityThread$H.handleMessage (ActivityThread.java:2685) at android.os.Handler.dispatchMessage (Handler.java:106) at android.os.Looper.loopOnce (Looper.java:230) at android.os.Looper.loop (Looper.java:319) at android.app.ActivityThread.main (ActivityThread.java:8919) at java.lang.reflect.Method.invoke at com.android.internal.os.RuntimeInit$MethodA

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joan-cardona
RevenueCat Staff
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SilverthorneNew Member
asked in Dashboard & Tools
Deleted app is still there

I deleted an app because I had the wrong Identifier. I think I must have left the entitlement and the offering attached because when I go to offerings and look at the packages attached, it’s still there, kind of. It shows up in the list but it’s greyed out and not selectable. I think that somebody at the system level of RevenueCat needs to look at this.

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joan-cardona
RevenueCat Staff
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bradleyayersNew Member
asked in General Questions
Where do I report documentation bugs?

I’m setting up RevenueCat for the first time and have come across a handful of documentation bugs that I’d like to report. What’s the best place to report them?

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MarcosC
RevenueCat Staff
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MKJMember
posted in General Questions
Firebase custom claims

Hi. I have used the Revenuecat extension for firebase for a while, but have not found the use of it as I cant see custom claims in the idTokenResult. I want to use custom claims to only allow users with subscription to upload files and then use this custom claims on firestore rules instead of only checking permission inside the application. I have configured the extension in revenuecat and enabled custom claims in the extension: Should custom claims be set in Firebase Auth with the user's active entitlements? DescriptionENABLED But when i fetch the entitlements in application, i only get theese: user?.getIdTokenResult(true).then((value) => print(value)); { "firebase":{ "identities":{ "email":[ "x" ] }, "sign_in_provider":"password" }, "user_id":"x", "aud":"x-app", "exp":"x", "iat":"x", "iss":"x", "sub":"x", "email":"x", "email_verified":true, "auth_time":"x"} Any suggestions, or cant revenuecat set custom claims that i can use in the firestore rules and app to check entitlements? Thank

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plusmobileappsNew Member
asked in SDKs
KMP: Displaying default template because paywall is missing for offering

I have setup revenue cat in my KMP app with the paywall UI and running into an issue on the android app where only the default template for the paywall is being displayed due to the following error: “Displaying default template because paywall is missing for offering {my_offering_id}“ I tried even just making a basic template from scratch on the website wondering if maybe one of the templates I picked wasn’t supported on KMP. I have looked at the offering and it looks like there is a paywall configured for the offering so not quite sure what I'm doing wrong or if the sdk on compose multiplatform doesn't really support this? Any help would be appreciated. purchases-kmp = "1.4.0+13.16.2"purchases-common = "13.16.2" purchases-core = { module = "com.revenuecat.purchases:purchases-kmp-core", version.ref = "purchases-kmp" }purchases-datetime = { module = "com.revenuecat.purchases:purchases-kmp-datetime", version.ref = "purchases-kmp" }purchases-result = { module = "com.revenuecat.purchases:p

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JymdNew Member
asked in SDKs
[Fluitter] Entitlement still active after refund

I just finished my implementation of RevenueCat in my Flutter app. People can buy premium version to turn off ads. They pay once and then they will never see the ads. I just tried it with the test card. And the purchase shows up under Customers in the Play Console - but not in RevenueCat. I tried refunding in Play Console and clicked the revoke entitlement box. But seems like no mate what I do, I still have the entitlement in the app. I purchase like this: final customerInfo = await Purchases.purchaseStoreProduct(widget.storeProduct); final adsFreeEntitlement = customerInfo.entitlements.all['remove_ads']; if (adsFreeEntitlement != null && adsFreeEntitlement.isActive) { await _checkPremiumStatus(); } And I have a provider that checks the premium status like this: Future<void> checkPremiumStatus() async { try { final customerInfo = await Purchases.getCustomerInfo(); final entitlements = customerInfo.entitlements.active.values; _hasPremium = entitlements.any((entitlement) => entitlement.i

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jeffrey_bunn
RevenueCat Staff
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Jesús KrastevNew Member
asked in General Questions
Error getting products from Google Play

I am developing an application in Kotlin with Jetpack Compose and implementing the code to retrieve subscription offers, which include three different plans. I have uploaded the app to Google Play Store in production to test its functionality on a real device. However, when trying to fetch the products, an error occurs, even though the configuration appears to be correct. @HiltViewModelclass PurchasesViewModel @Inject constructor() : ViewModel() { var informationState: InformationUiState by mutableStateOf(InformationUiState.Hidden()) private set var offeringState: Offering? by mutableStateOf(null) private set var selectedPackageState: Package? by mutableStateOf(null) private set init { loadOfferings() } private fun loadOfferings() { Purchases.sharedInstance.getOfferingsWith( onSuccess = { offerings -> val offering: Offering? = offerings.current offeringState = offering selectedPackageState = offering?.availablePackages?.first() }, onError = { error -> informationState = InformationUiSt

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Moh-ShHelper
asked in SDKs
Launch Paywall as a fragment Kotlin Android

Want to launch the paywall as a fragment or a view, so i can customize the width and the hight of the paywall and view it properly on tablet Any help, Thanks!

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RevenueCat Staff
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a_watkins_123New Member
asked in Third-Party Integrations
IOS and Android API Key w Stripe Account

Hi all, First post here, so apologies if it is a dumb question! I am using RevCat for my Thunkable (No Code) app. I have connected my Stripe account with RevCat and created an app. (Img below) When following documentation provided by RevCat/Thunkable (In-App Purchase Blocks (with RevenueCat) | Thunkable Docs), it says I should have an IOS and Android API key. However, I seem to only have one API key for the app, seen in the image. Why is this? Do i need an IOS/Android API key? How can I get one? Many thanks, :)

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jeffrey_bunn
RevenueCat Staff
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richhjNew Member
asked in General Questions
How to setup free trial offer in Flutter and Google Play?

How to set up the free trial offer in Flutter and Google Play? In my Google Play Store Console, I have setup the base plan. I have then setup a trial 7 day offer. The offer is now separate from the base ID. When I use the base ID for my product offerings, it doesn’t automatically grab the Google Play offer. How do you implement this, is there a partial example to follow? From previous post: I don’t have a full example, but sharing some parts of the code to see if it helps (let me know if it doesn’t). The flutter repository has a sample app called magic weather with a paywall → https://github.com/RevenueCat/purchases-flutter/blob/main/revenuecat_examples/MagicWeather/lib/src/views/paywall.dart It gets the store product from the available offering and uses it to render the paywall → https://github.com/RevenueCat/purchases-flutter/blob/main/revenuecat_examples/MagicWeather/lib/src/views/paywall.dart#L67-L79 You can use `final freeOffer = storeProduct.subscriptionOptions?.firstWhere((optio

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jeffrey_bunn
RevenueCat Staff
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benjohnHelper
asked in SDKs
iOS Non Renewing Subscription Example Code

Hi, Apple have rejected my use of an auto renewing subscription under: “Guideline 3.1.2 - Business - Payments - Subscriptions – Your app uses auto-renewing subscriptions, but it is not an appropriate use of the service. Specifically, the in-app purchase products only unlock features.” I am appealing this on the grounds that dozens of other similar apps in the same category also use auto renewing subscriptions. However, I don’t expect the appeal to succeed, and I will have to use a non renewing subscription. Non renewing subscriptions seem to have far less support in app store connect. They don’t even allow configuration of a time period – the developer has to handle this. The revenu-cat SDK also seem to have very little support for non renewing subscriptions. They aren’t supported in an entitlement, so again – the developer needs to handle this. Does revenue cat have example code to show how I can do this? I assume I need to somehow get non renewing subscriptions that the user has boug

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localhostcruiserNew Member
asked in SDKs
Paywall present even though a user with a given apple account already made a purchase

Hello, I am testing purchases in a sandbox environment and I don’t understand one thing (is this expected behavior ?) this is IOS app written in swift, using firebase for authenticationstep1: A new user opens the app and chooses to sign in via Apple account (provided by firebase auth)step2: They are presented with a paywall, they make the purchase and continue using the service.step3: They press “logout” which triggers firebase auth sign out and Purchases.shared.logOut { custInfo, err in if let err = err { print("Error while logging out revenuecat: \(err.localizedDescription)") } else { print("Log out successful from revcat and firebase") completion(nil) } } step4: The user logs in again via the same apple accountstep5: The user is presented with a paywall again, even though the purchase was already made for this account. I am setting the user’s ID after logging in to the firebase’s UID one: Auth.auth().addStateDidChangeListener() { auth, user in if user != nil { self.signedIn = true P

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joan-cardona
RevenueCat Staff
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cat-d234245New Member
asked in General Questions
Revenuecat payment

Is revenuecat like 1% additional commission from the stripe credit card commission rate? Just curious with the system

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joan-cardona
RevenueCat Staff
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mfkNew Member
asked in SDKs
Localise Price

Hi guys. I make test purchases in the simulator in my application. for this, although I change the storefront value in xcode and select different countries, the prices are not localised. for example, my membership, which is 20 dollars for the US, is 20 yen for Japan. that is, while the currencies are localised, the price always remains 20 units without changing at all. i wonder if this problem is caused by testing in the simulator or I missed a place in the revenucat configuration.

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joan-cardona
RevenueCat Staff
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dman-883318New Member
asked in SDKs
User has subscription on iphone, but can't access app (restore says no subscription)

I have had our revenuecat integration working for months, haven’t really had any issues. Capacitor SDK. On one app, I have a few thousand subscribers and I’m not aware of any issues. On this app, it’s much smaller, but I have 70 or so subscribers. I have one user who renewed on 1/22/25. He sent me a screenshot on his iphone, it shows the active subscription. The app won’t let him in though. Takes him to the subscribe page. Restore says ‘no active subscriptions’. Had him uninstall/reinstall/restore and same thing. How can I get his access working? I see 2 transactions on 1/22 in the RC app. I just use RC anonymous IDs, no way to identify the user via subscription on my end. Thoughts?

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Michael DausmannNew Member
asked in General Questions
AndroidManifest.xml com.android.vending.BILLING always required?

Is the following still required in my AndroidManifest.xml? <uses-permission android:name="com.android.vending.BILLING"/> the Flutter installation guide doesn’t mention it but I’m following a video which explicitly recommends it. It’s mentioned a couple of times in relation to react native.

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jeffrey_bunn
RevenueCat Staff
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aaaNew Member
asked in General Questions
Purchase history of consumables for iOS app

I recently implemented RevenueCat in an existing app. I noticed that when a user makes any purchase through the RevenueCat SDK, the "Customer Profile" screen on the dashboard shows the purchase history (including consumable items) prior to the introduction of RevenueCat.How is this accomplished?In StoreKit 2, you cannot get the purchase history of consumable items by `Transaction.all` (for iOS 17 and below). Also, is there a way to retrieve past purchase history, including consumable items, for users who have not yet purchased anything after introducing RevenueCat?It appears that `Purchases.shared.customerInfo().nonSubscriptions` does not return a history of past purchases of consumable items for users who have not yet purchased anything after introducing RevenueCat.

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RevenueCat Staff
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localhostcruiserNew Member
asked in General Questions
Firebase, swiftui IOS app, payments question

Hey! I wanted to make sure I understand the recommended approach of handling in-app purchases.Let’s assume my app has only one app store in-app purchase that charges on per-month basis.The app itself will run on IOS and is written in swift.My current authentication flow is as follows:the user opens the app and can log in or register via firebase with: Apple Account, Google Account, regular email + password account. What I don’t really understand is: Should I set the revenue cat userID to the firebase user ID in this case? When I set the userID to firebase user ID will the subscription only be active for this single account that was used to log in? Is there already some implementation that returns or informs the app when user is signed in but his purchase (membership) expired? How can you implement a 7-day trial in this case? The purchase is made by an apple ID account, but the beneficiary is the actual account that was used to log in in this case? Is there some event that can notify th

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jeffrey_bunn
RevenueCat Staff
Paul Finlay
Paul FinlayNew Member
posted in Dashboard & Tools
Up to date revenue for today

Adding a simple “revenue for today” stat would massively improve revenue cat. I am able to get up to date 28 day revenue, so I don’t see why up to date revenue for today cannot be there. This feature could be a very valuable metric to have for marketing, particularly when you are trying to drive a team around targets. This simple feature would increase the value I can get from revenue cat quite significantly, and it seems ti me it would be an easy to add feature! Most of the time, the “charts” feature is 6 hours out of date, but very often when it says that it can be more like 9-10 hours out of date.

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wes_clark
RevenueCat Staff
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fcgomesNew Member
asked in Third-Party Integrations
Revenuecat's Superwall integration sends events to only one platform

I have a flutter app which uses Revenuecat, and I wanted to also use Superwall for its paywalls. I have done the integration with the custom controller in the flutter app, and set up the integration in Revenuecats dashboard. The events are sent with no problem, but they are only being sent for one of the Superwall apps. So, in this case, I have used the Apple app server token, and the RC events are only received by the Superwall Apple app. When I have conversion of Android users, the RC billing events are not attributed correctly. It looks like the Superwall revenue tracking feature is done separately on each platform, with different API keys. But in revenuecat, the integration only allows for a single API token. Is there a way of overcoming this? Or is it a design flaw?

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kaitlin
RevenueCat Staff

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