Get Help

We can honour entitlements that were purchased on other platforms by calling login(appUserId).What if someone purchases a package on ios, then logs out of the app, then creates a new appUserId.Wouldn’t this create a scenario where multiple appUserId’s have an entitlement from a single purchase?

I created my paywall in the paywall builder. Initially, before connecting to the appstore and when I had no offerings it was fine. After I connected, and when I tried to publish there were 3 errors regarding packages not supposed to be empty, I then clicked on the error message which resulted in it taking me directly to the package that was affected. I then repeated this for the other errors and clicked publish. However, now it shows me in the paywall creation UI it shows me the correct one until I click/select on the package - where it reverts to its original template state as it was added as a component. It isnt only a paywall creation UI glitch as it has resulted in some of the default template being displayed on the paywall on device (I used the revcat mobile app to check). I have tried changing colours, text saving them and then republishing but nothing works and it seems it has forced the template to show no matter what. I believe the issue may have been cause

Hi all, I have a question about RevenueCat-Mixpanel integration. Through this integration, we’re able to get purchase-related events such as rc_initial_purchase in our Mixpanel dashboard. However, all of our sandbox data are also included in these events, making our Mixpanel charts inaccurate for analysis.So I’m wondering if there’s a way to exclude these sandbox events when being sent to 3rd party tools like Mixpanel.Thanks!

I choosed the Exit Offer on my main Paywall but it doesn’t appear after click “X” button(Navigate Back action). My packages versions are "react-native-purchases": "^9.6.10","react-native-purchases-ui": "^9.6.12". 

We want to use the remote paywalls in our app and as there is no problem with iOS we encountered layout issues on bigger screens (e.g. iPad).Is there a way to define a safe area for the paywall? We’re not presenting it as a sheet since we need to embed in the parent view that swaps the views based on the state.If it’s not possible to have a safe area defined the only way of doing so is to change the sizes to fit and set paddings so that the view is hugging the actual size?What we’d like to achieve looks something like this what was mentioned in this post: 

Hello RevenueCat Support Team,We are integrating RevenueCat Web SDK (@revenuecat/purchases-js) with Stripe Checkout for our web subscription flow.We are passing customerEmail during purchase, like this: await Purchases.configure(WEB_BILLING_PUBLIC_API_KEY, appUserId); await Purchases.getSharedInstance().purchase({ rcPackage: selectedPackage, customerEmail: subscriptionData?.email, }); Expected behavior: Email field should be hidden or pre-filled for all users (since we already pass customerEmail). Current behavior: For most users, the email field is hidden / pre-filled, which is correct. For some users (e.g., kavita@flunzy.ai, kruti@flunzy.ai), the email field still appears on the subscription screen. We understand that Stripe Checkout controls whether the email fiel

I've asked a question here but it never got answered (probably because the original post got answered and I asked after) so here's a new post to try to get my answer on this topic.  If we want to only override "promo" placement with an experiment, we still have to re-define every other placements in the experiment? Or if we just keep the "All Other Case" to "No Offering" it will fallback on the targeting? Not so long ago we used to have this, which was creating a fallback on targeting-defined placements. Re-defining all of them (not only the tested placements) seems very error-prone and cumbersome.  

Im extremely stuck on submitting my app to the app store.I tried to submit my app to the app store - but it got rejected based on the paywall screen erroring.Im using a custom screen. I have a few questions.Do I have to submit the app and the subscriptions together?Surely this leads to a catch 22 - where the paywall screen will not ever serve the subscriptions since they are still in review…Ive been waiting for my subscriptions to get reviewed now for like 4 days - I’m wondering if i need to submit the whole APP again for review - to get them to review the whole app again and therefore review the subscriptions (?).If I use my prod revenue cat key - i get a similar error appearing…@app/mobile:dev:  WARN  [RevenueCat] ⚠️ RevenueCat SDK is config

Hi all, we’ve integrated Mixpanel, and are sending events such as initial purchase.We also have implemented our own Mixpanel events for each purchase, which means there are two (supposed-to-be) identical events being sent to our Mixpanel when a user makes their purchase, like below:purchase_subscription (our own Mixpanel event, sent via Mixpanel SDK) rc_initial_purchase (event from RevenueCat integration) The problem is, the number of two events never match. Sometimes the number of events from RevenueCat integration is higher, and sometimes not. I do understand that there may be some (slight) discrepancies, but the gap sometimes is as large as 20%. (viewed daily) What could be the cause? We’ve been trying to find if there’s any pattern in the discrepancies, but couldn’t find any.  Thanks in advance! P.S. If this info could help: We’ve counted the numbe

I get this error when trying to create my second targeting rule: 

Hi,See attached. How is it possible that this user has two active subscriptions for the same entitlement? Wouldn’t Apple flag this as “you’re already subscribed”?My project ID is: proj173c3791The userID is: firebase:DFdWBg4eukQtSZkzmMMSNDp82YC2Thanks,Toby

I’ve seen these two threads:  and  And the blog post announcing the availability of paywall support for (non-flutter) web sdk here: https://www.revenuecat.com/blog/company/paywalls-on-the-web/ It would be very helpful to know if you have specific plans to add paywalls for web to the flutter SDK, and if so what the timeline might look like, so I can figure out whether I need to roll my own ahead of time or wait for a supported version.

For a lot of users, we’re seeing the following in the dashboard at the end of their trial:Had their subscription of Weekly Premium With Trial (weekly_subscription_499_with_trial) expire2026-01-03 at 07:03 AM UTC Had their subscription of Weekly Premium With Trial (weekly_subscription_499_with_trial) cancelled due to not agreeing to a price increase2026-01-03 at 07:03 AM UTC Last opened the app2025-12-31 at 06:23 AM UTC Created a new alias (...)2025-12-31 at 06:23 AM UTC Started a trial of Weekly Premium With Trial (weekly_subscription_499_with_trial) from offering premium_wmy_with_trial_offering2025-12-31 at 06:21 AM UTC First seen using the app

RevenueCat’s existing integrations send real-time subscription events out to supported platforms like OneSignal or Customer.io automatically via their integration UI, without needing your own webhook backend. A native Sendbird integration would let you: Sync subscription lifecycle events directly into Sendbird Trigger messaging flows without your own glue code Push events into chat/notification workflows in Sendbird Since it’s not currently listed, it’s not yet supported - so please consider this as a feature request.

Hello, I'm currently trying to set up my app with Rev Cat and set up the subscription. I'm currently not able to see the subscription when I move over to the official API key from the official app store.  I attached screenshots, and the code that I'm using. In the screenshot, it's showing that developer action is needed because I submitted it, and it didn't show correctly. Which is why when I got my developer's profile to the project, on the comments it said it's fine, and that it still should be visible.  // expo-app/components/Paywall.tsx{loading ? (    // ... loading spinner ...) : !currentOffering || currentOffering.length === 0 ? (    // This is what you see if RevenueCat returns nothing    <View style={{ padding: 20, alignItems: 'center' }}>        <Text style={styles.loadingText}>No subscriptions available.</Text>        <TouchableOpacity onPress={onClose} style={{ marginTop

Can we change the close button color in Flutter  await RevenueCatUI.presentPaywall(displayCloseButton: true); 

Is it possible to log in users anonymously?Currently we are facing an issue. We user Firebase in our apps and in order to send notifications we need to store push tokens in our database. So, we sign in users anonymously to Firebase, and then we can store this info under their user ID.The problem arises when we then call Revenuecat’s login function. We do this so that if a user contact’s us we can match them between Firebase ID abd Revenuecat.However, the problem arises in that now Revenuecat treats the user as signed in. So, same user trying to access the app on two devices will not be able to do so, as the purchase is constantly transferred from one user to the other.Hence a question - is there a way to provide anonymous alias? So that we can search users by their firebase id, but tell Revenuecat “this one is not signed in, so apply anonymous behavior to purchases transfers”.Alternatively, this could be sorted by allowing us to search customer by

Hi everyone,we are using RevenueCat’s new paywall UI feature in Unity on iOS. To present different paywalls under different conditions, we take use of the custom attribute system and the targeting feature. This works well except a once triggered paywall only changes after restarting the app. In other words, there is always the same paywall presented (using PaywallsPresenter.Present) even when the conditions for the targeting rules changes. A change is only applied after restarting the app. So it is impossible to show one paywall and then show a different paywall (i.e. with reduced prices) afterwards in one session. Again, this only works if we completely close and restart the app in between.Is there a way to manually refresh the paywall? Or can I somehow invalidate the cache?Thanks in advance!

My paywall has a big gap in the text when displayed on a max device. Is it possible to set the header image to enlarge to take up this space? Screenshots of iPhone 17 vs 17 max below:  

Hello,Currently, the Customer Center only supports plan changes on iOS and doesn't seem to offer this functionality on Android.Is this something that is planned or possible? Since we already have subscription groups configured, could we potentially implement this using pure Flutter code by leveraging the official API?The tool is great, but having to use the Customer Center for iOS while maintaining a separate custom page for Android plan changes is difficult to justify and explain to our end-users.Thank you in advance for your help!

I am setting up two tiers of subscription “Plus” and “Pro” I have followed threads from other posts on the forums such as: iOS its 1 Subscription group, with 2 service levels Android its 2 separate subscriptions RevenueCat its 2 separate entitlementsUsers are successfully able to purchase either tier with thisI am now trying to figure out how best to handle allowing a user to upgrade their entitlement from plus to pro in react-nativeThe issue with presenting the paywall again is that the user sees the same tier they already have (plus), which seems confusing and I wouldn’t want them to re-pay for the same subscriptionIs it possible to re-use the existing paywall I use for upgrading to either plus or pro hiding the plus option condi

Hello,I have created a paywall in revenuecat’s designer. I have an issue with scroll and carousels: having a carousel in a scrolling screen prevent user from scrolling vertically (impossible on iOS, extremly hard on Android). I thinks it’s a gesture detection issue, trying to scroll vertically make an horizontal scroll on the carousel instead.If you have any tips ! 

I’m attempting to determine a users Subscription monthly window by using https://api.revenuecat.com/v2/projects/{project_id}/customers/{customer_id}/subscriptions current_period_starts_at & current_period_ends_at in conjunction with gives_access & status. However I have seen this data become corrupted in the Test Store where a subscription never gets updated with Expired status or gives_access false. Furthermore this corrupted sub data shows active entitlements forever.  This means multiple subscriptions in the array will appear active at the same time even thought one or more are in a corrupted state.Is this just a known issue in Test Store or should I protect myself by ignoring Gives Access and Status If the current_period_ends_at is exceed? Is there a better way to determine period start and end

Hi ,I’m experiencing an issue with my RevenueCat configuration. When trying to fetch offerings / getProducts in my iOS app, I receive the following error:“😿‼️ There is an issue with your configuration. Check the underlying error for more details. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).”This issue happened suddenly on production, packages where loading tell yestreday. I downloaded the test project and run it, and found the following error WARN: ⚠️ RevenueCat SDK is configured correctly, but contains some issues you might want to addressWarnings:  • Your products are configured in RevenueCat but aren't approved in App Store Connect yet. This prevents users from making purchases in production. Please ensure all products are approved

HI folks, Ive deployed my app to production for apple review. But my paywall doesn't seem to work in TestFlight, I made the integration with RC and AppStore connect and all other things linked. But when you click Start Free trail nothing happens. Im using replit to build the app , which included the paywall, so I don't have a separate paywall in RC. Any thoughts on what can cause the issue?