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Discussion and help from anything related to RevenueCat.

3326 Posts

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Walter HolohanDedicated Member
asked in General Questions

How do you disable existing subscriptions?

Currently we have 6 active monthly subscriptions products on Apple and Google, however we want to reduce this down to 2. If we disable/delete the other 4 what will happen to the users that are on those subscription products? Will their subscriptions renew at the end of the month?

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1 month ago
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jbb-8532ffMember
asked in SDKs

Eligibility of introductory offers is not shown correctly in iOS sandbox account

The following code published at https://www.revenuecat.com/docs/subscription-guidance/subscription-offers#checking-eligibility is unable to detect the trial offer eligibility correctly in the sandbox environment. Is there any solution to this? Thank you! Purchases.shared.getOfferings { offerings, error inif let product = offerings?.current?.availablePackages.first?.storeProduct {Purchases.shared.checkTrialOrIntroDiscountEligibility(product: product) { eligibility inif eligibility == .eligible {// show trial/introductory terms} else {// user is not eligible, show non-trial/introductory terms}}}}

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1 month ago
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david-haw-0c6805New Member
asked in General Questions

Whats the process when a user creates a subscription in iOS / Then pulls in entitlements on Andorid

Hi,I am hoping somebody can help with some logic behind how to handle the following scenarioThe user installs my app - purchases a package (there are 3 levels)  - lets say they do this on ios in the AppStore. They then install and login to my app on Andorid device - they can ‘restore purchases’ on this device to pull in the entitlements from RevenueCat and I can manage access etc. ?? .. but what to do/how to handle -  if a customer wants to cancel subscription - or upgrade/downgrade subscription ??I have got the subscriptions working fine, with cancel link, and upgrading/downgrading etc …. however I am a little confused as how to handle what to do if a customer wants to cancel subscription - or upgrade/downgrade subscription if the original subscription wasn’t purchased on the current device app store ?If I use the same code that works fine when device is installed on native app store device… I get an error - which seems obvious as it will be checking the current Android/iOS subscrioti

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1 month ago
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andreas-villumsenNew Member
asked in Dashboard & Tools

Multiple active experiments

Hi RevenueCat,We're interested in testing new prices in a few different countries, but up until now, we haven't been able to see how the different countries convert, as the summary on the experiments page summarizes all of the countries. To better understand the behavior in the different countries, we were thinking of starting multiple experiments, each with only one country. However, this made us reflect on whether it is even possible to run multiple experiments simultaneously.Can you help us out? 

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1 month ago
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ramon.felixNew Member
asked in General Questions

Paywalls in Android - When?

 Any tentative date that can be shared?

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Andy
RevenueCat Staff
1 month ago
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mobrevenNew Member
asked in General Questions

Paywall Localization Character Limit

I use Paywall(Beta) . I want to translate into 20 languages, but I'm stuck with the character limit. How can we fix this?localized_strings: must be less than 4000 characters

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Andy
RevenueCat Staff
1 month ago
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hubert-pietrusiakNew Member
asked in Third-Party Integrations

Promotional (Granting Entitlement) Event

I need a way to notify our backend when a promotional entitlement is manually granted to someone in the Revenucat dashboard. I don't see an event of this type being emitted via webhooks. Does anyone know how to work around this, or what the chances are that the Revenucat team could add this functionality? ;)  

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1 month ago
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amsdamsgramDedicated Member
asked in General Questions

Stripe payment IDs

Hi, We’re trying to set up Stripe for web payments.According to the documentation, we need to send with the RC API a POST request with the following parameters: subscription ID and the app user id. The subscription id is the id we get when creating the subscription with Stripe starting with `sub_` correct?For the app user id, the documentation says:the Purchases SDK needs to be configured with the same App User ID associated with the Stripe subscription.Does that mean we have to pass the customer id from the Stripe transaction or it can be any id?

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1 month ago
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LydiaActive Member
asked in General Questions

No offer id for new Google Play products in Segment events

Hi there,It looks like in events sent to Segment the product_id for new Google Play subscription products is the <subscription id>:<base_plan_id>, however it doesn’t give any details about which offer the user purchased. Would it be possible to either get an additional offer_id field on the event, or change the product_id to also include the offer id, e.g. <subscription id>:<base_plan_id>:<offer_id>.Thanks,Lydia

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1 month ago
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Jamie FurnaghanNew Member
asked in SDKs

RevenueCat SDK appears to consume all IAP - how to make non-consumables?

Hi - I’m new to RevenueCat, and currently looking at use it to replace a direct BillingClient implementation for an Android app. For the app in question we offer two in-app-purchases - both are lifetime (i.e. non-consumable).From what I can see after integrating the SDK, it appears to be attempting to consume the purchase. Indeed looking at the SDK code on GitHub, it appears to attempt to consume any INAPP product’s, and only acknowledges SUBS.So - am I doing/understanding something wrong here? Can I support non-consumable INAPP purchases on Android using RevenueCat?

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1 month ago
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wctplanNew Member
asked in SDKs

Are IOS Offer Codes used with In-App purchases still buggy?

The documentation on IOS Offers Codes states that Offer Codes were added in IOS 14 (2020) and there is a warning that in-app redemption is buggy/unstable. Is this still the case 3 years later -  or are the docs outdated?  Quoted from article:https://www.revenuecat.com/docs/ios-subscription-offers“Since launch, Apple's in-app Offer Code redemption sheet has proven to be extremely unstable. For example, the sheet may not connect, may not dismiss after a successful redemption, and may not accept valid codes. Additionally, sandbox and TestFlight behavior has been seen to be inconsistent.A workaround may be to instead redirect customers to the App Store app to redeem codes as described below.” 

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1 month ago
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jonathan-williams-a4f6bbNew Member
asked in SDKs

Problem getting going with RevenueCat for iOS

Installed SDK a couple of weeks ago. Now trying to use a paywall and saw the demo of the “supplied” paywall, but doesn’t seem to have installed RevenueCatUI (or fails when I try and import RevenueCatUI like in their video...) Total newbie I’m afraid...is there something I need to install in addition to the SDK and in addition to AppStore connect setup? Or do I need to forget it and code a basic paywall myself?

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1 month ago
nutsmuggler
nutsmugglerHelper
asked in SDKs

PaywallView displays "Purchases has not been configured"

Hello,Although I have been using RC for a few years I am trying the Paywall feature for the first time, on a new app.I added a product on AppStore Connect, imported it into RC and added the RC SDK to my SwiftUI app.I initialized RC as per the docs, and it is working because I can output my product name after calling getOfferings: the logs also show that RC initialization has been successful.However, PaywalView displays a red badge with “Purchases has not been configured” Extra info:I am trying to embed the paywall view into a Carousel, that is why you see the three dotsDo you have any suggestions?Thanks,Davide

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nutsmuggler
1 month ago
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robby-white-9e25daNew Member
asked in SDKs

What is the money workflow for content creator tipping

Hi AllI want to enable users to tip other users and wondering how the money gets to the user.  For example user 1 will tip user 2 for their content using IAP, how does user 2 receive the money, is this handled by Apple, or do we collect IAP tip payment and distribute it ourselves.  Thanks!

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1 month ago
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alexey-c1b716New Member
asked in SDKs

Callback events for PaywallView manual presentation

I’m intergrating RevenueCat Paywalls. There are two main ways to present a paywall in SwiftUI using View modifier `presentPaywallIfNeeded(...)` or manually allocating `PaywallView(displayCloseButton: true)`. And there is not callback events for manual allocation, how to handle events in this case?

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wes_clark
RevenueCat Staff
1 month ago
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alex-yuan-00eb2fNew Member
asked in General Questions

Identify promotional offer in webhook

First of all, thank you for your great work.Is there a way to identify a webhook event is a promotional offer or not?We have a promotional offer in apple store: first month 50% off discount. Webhook events look like this:1. First event:{   …,   "period_type": "NORMAL",   “price_in_purchased_currency”: 10 }2. Second event:{   …,   "period_type": "NORMAL",  “price_in_purchased_currency”: 20}Which looks correct, however, we want to identify the first event as ‘promotional offer initial purchase` for our own record. It can be identified through ‘price_in_purchased_currency’ but it’ll get complicated since there are up to 200 currencies. We tried to add customer attribute to give more information when user buy promotional offer, but that goes to all events so it doesn’t really meet our needs.Just wondering if there’s another way to differentiate the initial ‘promotional offer’ subscription from following ‘normal’ subscription. Thanks a lot!

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Michael Fogel
RevenueCat Staff
1 month ago
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luckspDedicated Member
asked in SDKs

Purchases.getOfferings() randomly fails in Prod

I wrap my app with BugSnag to capture errors.  It’s not entirely uncommon to have errors with the `Purchases` API from RevenueCat.  For example, just today: You can see the error is `Error performing Request` which comes from my code block:  useEffect( function offerings() { async function getOfferings() { try { if (!paywallEligible) return; const offerings = await Purchases.getOfferings(); if (offerings.current?.availablePackages.length) { setOfferings(offerings); setActivePkg(offerings.current?.availablePackages[0]); } } catch (e) { setMessage(['error', 'Error retrieving products.']); Bugsnag.notify({ name: 'getOfferings Error in Paywall', message: (e as Error).message, }); console.error(e); } finally { setIsLoading(false); } } if (!isReady) return; getOfferings(); }, [setMessage, isReady] );Because thi

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1 month ago
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shivam-cef4cfNew Member
asked in SDKs

Not able to find option to add Skip/close button on SDK

I have integrated latest SDK of flutter in my app. I’m using default Paywall created by Revenuecat. In Android device not able to Skip button which we generally use in Paywall. How to add that.

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sharif
RevenueCat Staff
1 month ago
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timbNew Member
asked in Dashboard & Tools

The more subscriptions the less you pay

Hello everyone,How would I set up a discount depending on how many subscriptions my user has at a given time? Or is there some kind of group/package/bundle that they can upgrade to, grouping multiple subscriptions in one?I must say I am very confused with the language used by RevenueCat as far as entitlements, products, offerings, and packages are concerned. But maybe that’s just because English isn’t my first language.At any rate, any help would be very appreciated :)Thank you

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sharif
RevenueCat Staff
1 month ago
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brad-stiff-a2953dNew Member
asked in General Questions

How to handle duration of non-renewing subscription?

My app offers a one year auto-renewing subscription. I also need to offer a one week subscription that does not automatically renew.I am expecting the entitlement associated with the non-renewing subscription to be automatically revoked when the subscription expires, like it does when the user cancels an auto-renewing subscription.I am able to specify the duration for the non-renewing subscription on Google Play, but don’t see how to do it on App Store Connect.In searching the internet, it seems App Store Connect doesn’t support durations for non-renewing subscriptions.Has Revenue Cat come up with a workaround on iOS so that entitlements associated with a non-renewing subscription can be automatically revoked?Are entitlements automatically revoked on Android, at least?

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sharif
RevenueCat Staff
1 month ago
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jbb-8532ffMember
asked in General Questions

Does StoreKit Configuration under Product->Scheme need to be set to none in order to test in device

I’ve noticed that in order to see the purchase status reflected correctly under App Store → Sandbox Account → Subscriptions, I will need to set in Xcode Product->Scheme->StoreKit Configuration to none. But in doing so, I’m unable to retrieve the correct Trial offer eligibility information. On the other hand, if I set a value to the StoreKit configuration file, then I’m able to see the up to date trial offer eligibility info on Paywall, but the purchase won’t show up under App Store → Sandbox Account → Subscriptions, in spite of the success purchase confirmation.What is the proper way to test in the sandbox environment in this case? Please advise. Thank you. 

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kaitlin
RevenueCat Staff
1 month ago
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nobresfit-dd1476Member
asked in General Questions

React Native Android Free Trial Cancelled due to a billing error

I'm encountering an issue with all of my Play Store plans that offer a trial period. None of them are converting after the 7-day free trial period, and I always receive the following error message: The peculiar aspect is that this issue is specific to the Play Store; it works fine on iOS without any exceptions. Can you please assist me with this matter? 

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Ryan Glanz
RevenueCat Staff
1 month ago
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aziz-ullah-14e501New Member
asked in SDKs

Change subscription plan from PRO to ELITE

Hello!We are integrating subscriptions in FlutterSir we have two subscriptions(PRO and ELITE) in a single group(AppStore). We have user login system. We give app user id. So the issue is that it is working well but we need the following: 1. User want to upgrade from PRO to ELITE within the app. mean changing subscription plans within the app. Please guide me how to do it. Please share any related documentation where i can follow the steps to do upgrade/downgrade subscription from the app, yes not from setting. is there any code to do this? 

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Ryan Glanz
RevenueCat Staff
1 month ago
onlyhumn.nathan
onlyhumn.nathanHelper
asked in SDKs

Purchased on iOS with app user id, but same app user id on android not showing anything

I am unable to see entitlements/purchases on android when I’m logged in with the same user id that I used for iOS (I purchased through iOS).Here is how I setup the app user id: import React from "react";import { useSelector } from "react-redux";import Purchases from 'react-native-purchases' const SetupRevenuecat = () => {const stateAuthSession = useSelector(state => state.auth.session)React.useEffect(() => {Purchases.setLogLevel(Purchases.LOG_LEVEL.DEBUG)console.log(stateAuthSession?.user.id)if (Platform.OS === 'ios') {console.log('ios user id: ', stateAuthSession?.user.id)Purchases.configure({apiKey: 'appl_xxx', appUserID: stateAuthSession?.user.id })} else if (Platform.OS === 'android') {console.log('android user id: ', stateAuthSession?.user.id)Purchases.configure({apiKey: 'goog_xxx', appUserID: stateAuthSession?.user.id })}Purchases.setAttributes({ "email": stateAuthSession?.user.email })}, [])}export default SetupRevenuecatLoading both android and ios shows:  BUNDLE  ./in

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RevenueCat Staff
1 month ago
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blistick007New Member
posted in General Questions

Non-subscription in-app purchases?

Hi. I’ve just started using RevenueCat and I really like the ease of integration, however, unless I’m missing something it appears that RevenueCat does not support non-subscription in-app purchases. Is that really correct?For my application, I need monthly and yearly subscriptions, but also a consumable purchase. I really don’t want to have to implement two different solutions.Can anyone tell me if I’m wrong? And if not, has anyone heard that at least basic support for consumables is the RevenueCat roadmap?Btw, I know that RevenueCat will pick up these transactions for reporting, but that’s not helpful to me.Thanks!

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B
1 month ago

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