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Discussion and help from anything related to RevenueCat.

3383 Posts

F
FedericoNew Member
asked in General Questions

Are there any resources for designers, like sample screenshots to create user flows?

As a product designer, I’m finding a bit difficult to get evidence and examples online of the checkout process in order to create the necessary user flows for the project I’m currently working on… My team is currently considering using Apple Pay, Stripe and Google Pay as payment alternatives for the Flutter app we are building, and I would like to see the checkout process sequence, examples and any specific UI styling needed in order to provide everything the dev team needs to build it into the app. It would be good to have some references and/or resources for designers that are not GitHub experts or that can’t create the sample project by themselves.Thanks!

1
sharif
RevenueCat Staff
2 years ago
J
Joel BHelper
asked in General Questions

Question about price_in_purchased_currency in S3 ETL (with regards to taxation)

I’ve got a question about values that are dumped out via the S3 ETL, and how it relates to taxation.Suppose we have a subscription with a price set as $10 USD in the Play store.  The Play Store seems to set regional prices based on current exchange rates and local taxes.  Say, for example, that same $10 USD now shows in Australia as $15.49 AUS (the conversion rate, plus 10% tax, plus “country-specific pricing patterns”, according to Google).  If we had a purchase go through in Australia, what can we expect to see in the data on S3, specifically for price_in_purchased_currency?  I’d expect the price_in_usd to be 10.00, and the purchased_currency be AUS, but what will the price_in_purchased_currency be?  Will the price_in_purchased_currency be the final price that was charged to the customer, or will it exclude the tax?  Is the behaviour the same for purchases made through the App Store?We’re trying to sort a few things out before we have actual purchases flowing through.  Unfortunately

1
sharif
RevenueCat Staff
2 years ago
P
Peter RuleDedicated Member
asked in General Questions

App Store Grace Period

Hi,Do I need to implement anything in the RevenueCat setup or within my app to handle the grace period if I enable it?

1
sharif
RevenueCat Staff
2 years ago
S
Shawn KohNew Member
asked in SDKs

Can an anonymous user with a subscription have multiple devices?

Environment: iPadOS 14. I understand that when an anonymous user reinstalls and deletes the app, caling Purchases.configure generates a new app ID, and when he calls restore, the purchase is transferred from his old anonymous ID to his new one. What happens to an anonymous user’s ID if he buys a subscription on device A, then restores on device B.Will device A still be logged in?

6
K
1 year ago
C
CardbaseNew Member
asked in General Questions

Cancel Apple subscriptions

Hi guys, how can I cancel an Apple subscription for existing users? We are switching to free business model and I need to do it somehow. what is the easiest way? Best regards,Alex

1
sharif
RevenueCat Staff
2 years ago
M
MariyaNew Member
asked in General Questions

Android error Item Unavailable

HI there! I’m hoping you will able to help. Here is the error Item Unavailable, id the correct, in the google account all is also ok. It’s closed testing, and also testers, devices and so on is ok. The app got prices from the cat, but still it doesn’t work. We also can’t make a test purchase via cat and didn’t seen any tries in the sandbox dashboard.  Maybe someone know what to do nextThanks in advance 

4
jazmine
RevenueCat Staff
2 years ago
M
Mark ChaplinNew Member
asked in SDKs

Flutter - canMakePayments() never returns on Android

To replicate:Using latest Flutter plugin 3.4.1 and the ‘purchase_tester’ example projectAdd an ElevatedButton that calls canMakePayments() eg replace the ‘UpsellScreen’ build method with this@overrideWidget build(BuildContext context) { return ElevatedButton( onPressed: () async { bool _storeAvailable = false; try { print("Checking availability"); _storeAvailable = await Purchases.canMakePayments(); print("Store available? $_storeAvailable"); //This line never prints } on PlatformException catch (e) { var errorCode = PurchasesErrorHelper.getErrorCode(e); print("Error was $errorCode"); } }, child: Text("Check Store Available"), );}On Android the call never returns (on iOS it works as expected)Expected result:bool returned within a reasonable time (or an exception)Testing info:This function was working correctly on vs 3.3.0 of the plugin.Tested on Android Pixel 4aFlutter (Channel stable, 2.2.3, on macOS 11.4 20F71 darwin-x

4
cody
RevenueCat Staff
2 years ago
A
AntonNew Member
asked in Third-Party Integrations

Is it possible to have an Iterable integration with revenuecat so that we can send the trial_started_event and trial_converted_event to Iterable?

In the list of possible integrations I see Braze but not Iterable. What is currently the best way to send Revenuecat events to Iterable?

1
jazmine
RevenueCat Staff
2 years ago
N
Nate ThompsonNew Member
asked in SDKs

Are originalApplicationVersion and originalPurchaseDate ever expected to be nil in the sandbox?

On one of my devices, I’m consistently getting nil in PurchaserInfo for both originalApplicationVersion and originalPurchaseDate. Based on what I’ve read in the docs and elsewhere, I thought in the sandbox I should always expect originalApplicationVersion to be “1.0” and originalPurchaseDate to be 2013-08-01.I did notice that in the header for both of these properties, it says:@note This can be nil, see -[RCPurchases restoreTransactionsForAppStore:]But that function doesn’t exist.This seems like pretty odd behavior, since it’s only happening on one of my devices, both in TestFlight and running through Xcode. I can’t confirm it easily, but I think one of my TestFlight testers is experiencing it too.I also tried a few different versions of the SDK and the issue was the same. Purchases iOS 3.12.3iOS 14.7.1

2
N
2 years ago
L
Lee HoworkoNew Member
asked in General Questions

Multiple users from a single Apple/Google account

Hi, I’m trying to get some clarity around account creation. Currently, a user can create as many accounts as they want in our app (no payment is needed upon account creation). However, we want to only allow a single Apple/Google ID to be associated with one account. For example, if I:Create two brand new accounts Login to the first one and subscribe to a paid monthly subscription Logout and login to the second accountAt this point, I would expect that the second account doesn’t have access to the paid monthly subscription that was purchased by account number one. The phone is still logged in with the same Apple/Google ID, so:Is the second account able to purchase a paid monthly subscription? If the second account purchased a higher tier than the first account, would it all be associated with one account in RevenueCat, therefore “upgrading” the first account?We have done some testing in Sandbox mode, and wanted clarity on how this would work in production. One thing to note is that each

6
K
2 years ago
X
Xavier LopezNew Member
asked in SDKs

Can the same user (same app user id) receive entitlements on multiple devices?

Hi there! I have a question about RevenueCat logIn (and Blocking Transfers) as introduced in: Suppose this is how my iOS/Node app is designed to work:I have a user database and each user has a unique record and id. We require users to sign up with email and password before they’re shown the purchase flow. We use their unique database record id as the RevenueCat appUserID when purchasing a package. Our RevenueCat app is set up to Block Transfers.If I understand this correctly, this means that as long as a user logs in with the right appUserID, they should have the appropriate entitlement everywhere. That includes different devices on iOS, Android, and web that log in with the right appUserID and use the RevenueCat offerings API. Additionally, if the an entitled user signs out, and someone else logs in from the same device (different appUserID), RevenueCat will pull in THEIR entitlement, which may or may not exist, and would trigger their own Purchase flow if needed. In the other words,

4
F
2 years ago
T
tocoNew Member
asked in SDKs

How to use purchases:shouldPurchasePromoProduct:defermentBlock: in Objective-C?

I’ve tried to use `-purchases:shouldPurchasePromoProduct:defermentBlock:` in Objective-C,But I don’t know how to call it in Objective-C. Please add the way to write it in objc to the docs?Thanks. https://sdk.revenuecat.com/ios/Protocols/RCPurchasesDelegate.html

3
K
2 years ago
V
ValentinNew Member
asked in General Questions

No Total Revenue in Revenue Chart

Is there a reason, why you removed the total revenue chart in the new revenue charts? I know it is shown, when you hover it, but that makes the user experience way worse. We also used a screenshot of this chart to report to our investors. That is not possible anymore. I would suggest, that you bring it back as it was, or give the possibility to at least see it. This change decreased usability in my opinion.

1
Jens
RevenueCat Staff
2 years ago
L
Lee HoworkoNew Member
asked in General Questions

Conditionally apply Introductory Offers?

I am looking into how to support discounted subscriptions in our app similar to how we provide them in our web based product. We have a few different scenarios that I am looking to support, specifically:Giving an introductory offer of 20% off for 3 months based on signup criteria Giving an introductory offer of 20% off for 6 months based on different signup criteria Giving a free month of a subscriptionI am looking at https://docs.revenuecat.com/docs/ios-subscription-offers to try to figure out the best option for me. It looks like Introductory Offers is what we want for the first two bullet points since we can automatically apply it in-app at initial purchase time without the customer needing to enter an offer code. However, the notes beside intro offers says “SDK applies offer to purchases automatically”, does that mean I can’t control which of the two intro prices I offer? Is that a misunderstanding of intro offers on my part perhaps? Basically, based on server side information, I w

1
jazmine
RevenueCat Staff
2 years ago
D
Danny MarslandNew Member
asked in SDKs

Website and Stripe integration best practices

Hi,We are looking into using the RevenueCat integration with Stripe to provide our users with a way to purchase subscriptions via our website.I have looked at the RevenueCat docs but it is not clear to me to the ideal way to do this. Should the RevenueCat SDK be embedded in the webpage? This would require the public key to be in clear text on the web - is there an issue with that? I know that it is a public key and is usually embedded in an app, but this is still more secure than having it on a website. Another option is to proxy requests via our own backend? And how would you suggested we list available offerings on a website? The getOfferings API requires an app_user_id however we would like to display offerings on our website homepage before any form of user has been created.Thanks for your helpDanny

3
cody
RevenueCat Staff
2 years ago
A
AudiomackNew Member
asked in Dashboard & Tools

Segment Stripe Subscriptions by UTM Campaign ID

We have been prompting different user cohorts to subscribe. To judge the effectiveness of our targeting, we created a different UTM campaign ID for each cohort. All of the these subscriptions are via Stripe. Is there a way for us to breakout subscriptions based on weblink or UTM campaign ID?

1
ryan
RevenueCat Staff
2 years ago
L
Loredo SolaHelper
asked in Dashboard & Tools

Cannot "Attach" a Product to an Offering

I am configuring Offerings in RC to be sold via IAP.  Using app logic I will display one of these Offerings to sell to the user. To set this up I have configured three Offering ID’s: “Lifetime” “50_off” “Annual_Subscription”.  Next I set up three products in App Store (iOS) and 3 products in Play Store (Google). In the RC Dashboard when I Attach the 50_off Product to the 50_off Offering it works for Google but fails to attach the App store product.  After attaching the App Store product I can refresh the Offerings page and see that I now have 2 Products attached to the 50_off Offering but clicking the 2-Product link shows me that only the Google product is attached, not the Apple product that I just tried to attach.  Is the UI broken? Can you help me debug?  This seems to be working differently than maybe a month ago!

5
E
2 years ago
T
TristanHelper
asked in Third-Party Integrations

Apple Search Ads Attribution

Hi, I’m a little confused about the Apple Search Ads attribution page in the docs:https://docs.revenuecat.com/docs/apple-search-ads It says that:On iOS 14.5+, you must be running the latest RevenueCat SDK and request authorization via the App Tracking Transparency framework before Apple Search Ads data can be collected by RevenueCat. However, my understanding is that for basic tracking (anonymised) using the new AdServices framework, this isn’t necessary. What’s the latest on this?

9
A
1 year ago
T
Tim ConsidineMember
asked in General Questions

Working setup now broken : RevenueCat Flutter

I had an initial functioning setup to get offerings and make a purchase.  It worked : I could make a test purchase.The code was in a ‘shop’ page, and I decided to move the RevenueCat initialisation to main.dart as initial entry point.  But maybe this wrong because it screwed everything up, and the app crashed on loading (error below).  So I put it back to what it was.The app now loads and all screens function EXCEPT I am now getting the same error when I open the shop page.  Even though it was working before.*** Assertion failure in +[RCPurchases sharedPurchases](), RCPurchases.m:160*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'There is no singleton instance. Make sure you configure Purchases before trying to get the default instance. More info here: https://errors.rev.cat/configuring-sdk'*** First throw call stack:(0x183586754 0x19804d7a8 0x1834883f8 0x1848afa6c 0x1009762f4 0x1009f2d34 0x100cb7bc0 0x100cb5b04 0x10109ea60 0x100dafd7c 0x1010b

11
G
1 year ago
S
Sofia CHEVROLATActive Member
asked in SDKs

How to provide new user id to someone already logged in with anonymous user id

Hi everyone,For testing purposes in sandbox mode, I would like to be able to generate a brand new user id, that would not be tied to any purchase, while staying on the same Apple device.The scenario would be this: A tester is logged in with an anonymous user ID, or an alias of one.  The tester makes a bunch of purchases / restore etc. operations. The tester needs to test something else as a brand new user. The tester generates a brand new user ID (provided ID), that is not an alias.  The tester is able to perform new purchase related tests as a brand new user.I’m currently trying to make step 4 happen. I’ve tried logging out and logging in with a new provided ID, but it just creates a new alias.From the login() chart in the docs, what I’m asking seems to be impossible but I would really like to make sure and if that is the case, find out whether there might be some type of workaround?Any help is greatly appreciated!

5
S
2 years ago
P
ParkNew Member
asked in SDKs

1.App was closed after the first purchase was successful . 2. Can't see debug message on iOS simulator

Hello,I’m trying to run RevenueCat SDK on android and iOS from flutter and I have two questions.This is my code for purchasing.‘’’makePurchase() async { try { PurchaserInfo purchaserInfo = await Purchases.purchasePackage(package); var isPro = purchaserInfo.entitlements.all["test"]!.isActive; print('PRO : $isPro'); if (isPro) { print("이즈프로"); DataStorage().setPremiumUser(true); ShowSnackBar().getSnackBar(context, 'Thank you for purchasing.'); Navigator.of(context).pushAndRemoveUntil(MaterialPageRoute(builder: (context) => MainFrame()), (Route<dynamic> route) => false); } } on PlatformException catch (e) { showErrorMsg('Purchase error', e); }}‘’’ App was closed after the first purchase was successful.I was testing on the Android device and the purchasing was successful. I can see the purchasing record from my Google play console. But the app was closed right after purchasing finished. The error seems occurred from the red line above (p

1
jazmine
RevenueCat Staff
2 years ago
T
Talli BabyNew Member
asked in SDKs

Purchase status updates during purchase process

I noticed that it takes a few seconds to load the purchase screen in iOS after calling `Purchases.purchasePackage` in the React Native package.It also takes several seconds after the user completes the purchase before the receipt is acknowledged and this method returns a result.Is there any mechanism to know which part of the process you’re in?  I’d like to be able to inform the user at first, “Loading . . .” but then change it to “Confirming purchase . . ..”Thanks!!! 

2
T
2 years ago
L
Lee HoworkoNew Member
asked in General Questions

Are prorated prices included in Webhooks and S3 exports?

I have a question about how RevenueCat outputs the price fields (price, price_in_purchased_currency) with actions that have proration. I can think of two scenarios where proration comes into effect:Android upgrades with IMMEDIATE_WITH_TIME_PRORATION iOS upgradesWhen these events occur we receive a webhook with details about the change. Does this webhook contain the full price of the new plan, or the prorated price? I am also wondering about the transactions that get exported into S3, but I’m guessing that answer is the same as the webhooks.As an example, say a users is paying $50 per month for a subscription. Half way through the billing period they upgrade to a subscription that is $100 per month. Is the `price` in the webhook going to be $75 (assuming the renewal date remains the same) or $100 (if it reports the full price of the new plan)? I’ve tried to test this out myself in Sandbox, but with the super quick renewal periods, it’s hard to say for certain what is going on.A similar

1
ryan
RevenueCat Staff
2 years ago
M
Manoj AhirwarNew Member
asked in SDKs

Unable to resolve host in android

Hi, I have integrated SDK in my android app and its working great.but sometime I am gettingError fetching offerings - PurchasesError(code=NetworkError, underlyingErrorMessage=Unable to resolve host "api.revenuecat.com": No address associated with hostname, message='Error performing request.')this error. any resolution for this? thanks

2
M
2 years ago
M
Manoj AhirwarNew Member
asked in SDKs

How to activate "Trial Period" in android

Hi,I have integrated revenuecat in my android app, I have the 3 days trial period setup for my app that i want to activate when user starts using the app. And want to show how many days are left for trial expiry time, after trial only i want to ask for the subscription. Is there any options to activate the trial and show the trial expiry status? Thanks in advanced.

1
ryan
RevenueCat Staff
2 years ago

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