General Questions

I’m building a paywall with the builder and I’m testng in on my app, in Google Play Console I’ve set a 7 days free trial for both offers (Annual and Monthly), but I don’t see the “Try for 7 days then 5€ a month” text, I see the basic one (Full access for just {{ product.price_per_period_abbreviated }}). Maybe because I’m using the same account I have already used to test subscriptions? The account is a test account for the app, shouldn’t I always get a fresh paywall lke it was the first time? Basically what I want is simple, if free trial is available show free trial text, otherwise the basic text.Can you explain to me how to setup this the right way?    

I also posted this in another category. An employee deleted the project from our RevenueCat account and we think even deleted the account. It is hooked up to manage payment on a React Native app. We cannot access the dashboard to contact support in hopes of getting the account restored. 

We have a free App on the stores of Apple and Google and sell via IAP subscriptions to use our service using the RevenueCat paywall. This works well for B2C customers and should remain.But B2B customers want to buy license packages of e.g. 50 licenses and assign those to users within their organization. Therefore we need the ability to sell subscription licenses in bulk.The amount of licenses must be flexible to suit customers of different size.Ideally this can be done through our existing WooCommerce shop where customers would select the license amount from a dropdown. These bundles should then also be unlocked/processed via the paywall in RevenueCat to avoid changing our App and to maintain the B2C offer. I did all the work on the WooCommerce side to sell licenses and was able to pull web orders using n8n and make.com. But I struggle to create entitlements in RC using the REST API. According to latest ruling, this process should be allowed. Can one of you confirm this is doable at al

Hi! I’m currently evaluating the Virtual Currency feature for our iOS+Backend app. At the moment, I’m intentionally not using an authentication system to reduce user friction and churn. Instead, I rely on RevenueCat’s default anonymous app user IDs and Apple’s restore mechanism. This worked well so far for entitlements: when a user deletes and reinstalls the app, RevenueCat correctly restores purchases and migrates entitlements to the new anonymous user ID after a restore. However, I’m struggling to understand how this is supposed to work with virtual currencies. From reading the docs, it seems that virtual currency balances are strictly tied to the RevenueCat app user ID and are not migrated or restored when the user reinstalls the app and a new anonymous ID is generated.  My questions are:When RevenueCat checks historical App Store transactions and restores entitlements via Apple’s restore mechanism, is the virtual currency balance expected to be restored automatically as well, or do

Currently I’m reviewing my access flow with API V2. Right now I am using list subscriptions https://www.revenuecat.com/docs/api-v2#tag/Customer/operation/list-subscriptions to capture current_period_starts_at and current_period_ends_at. I use these currently along with gives_access, and status to determine used monthly usage quotas and access. The process seems to work well and line up with what I’m seeing in the docs. However, my issue come in when status = in_grace_period. Its unclear to me how I can determine the access period range if grace period is active. I read about grace_period_expires_date being used for this in the docs and older community posts, but this field doesn’t seem to exist in API V2 (only in the docs for v1).What approach is proper using the V2 API? 

I’m testing our RC paywall on my phone on a test version of the app (iOS).We have an in-app purchase set up in RC and linked to the paywall (not a subscription purchase).When I tap the buy button, a page appears saying “Redeem Special Offer” with a box to enter a code. There is no special offer and I don’t want this page here. How do I edit the paywall so that it doesn’t show?

 I have cross checked the bundleid and isuserId with app store connect and also re-upload multiple time but i am getting same validation issue

Hello,We’re planning to compare the transaction data from our service with RevenueCat’s transaction data in order to identify: missing orders mismatched subscription renewal status discrepancies in refund status Our plan is to run this as a batch job once a day during off-peak hours.From what I’ve seen, Scheduled Data Exports seems to be the most suitable RevenueCat feature for this purpose.Do you think this is the right choice? If there's a better alternative, I’d really appreciate your input.

What is the recommended way to set up separate Terms and Conditions links for App Store and Google Play Store? I couldn’t find a way in either the component API or the Paywall editor to make it dynamic. Should I set up separate offerings and paywalls for both platforms or is there an easier way?

I just got rejected because I have 2 yearly IAP where only one is shown in the paywall. The reviewer complained he cant find the second one. I kept it for AB tests later.How to deal with this? Telling this to Apple straight?

Hi RevenueCat Team,We’re looking for guidance on implementing the following offers using RevenueCat:25% discount for all new users (triggered from any event/source)Extra 3 months free on the annual plan for Dreamforce attendeesLifetime access at $149 for AppSumo customers (one-time purchase)Could you please advise:The recommended RevenueCat approach for each (intro offers, promo offers, custom entitlements, non-consumables, etc.)How to limit these offers to specific audiences/eventsAny Apple/Google constraints we should be aware of

 Hello,I’m having an issue with Android purchases in my app and would appreciate guidance.Current status: Subscriptions are fully configured in RevenueCat and Google Play. Offerings are fetched successfully on both platforms. Purchases work correctly on: iOS production Test environments both on ios/android On Android production, the app successfully retrieves offerings and packages, but attempting to purchase always fails with: “subscription plan not available”What I have already confirmed: Android app is installed directly from Google Play (closed testing track). Tester Google account is properly added and opted into the test track. Correct Android public SDK key is used. Products are published in Google Play: noor_monthly_premium noor_annual_premium These products appear correctly in RevenueCat Android products and offerings. Offerings are returned correctly from Purchases.getOfferings() on Android. The same code path works on iOS without any issue

Hi I think Exit offer does not work with PaywallView any solution for it ? sdk: flutter 9.10.7

Hey guysI have a problem with my paywall, when testing on a physical device, the paywall does not fit entirely on the screen, but it’s not vertically scrollable only horizontally scrollable. The paywall was designed on Figma and imported to Revenuecat . If a paywall doesn’t fit entirely on the screen, it should be scrollable right ? I tested on an iphone 12 and on the paywall editor I used an iphone 17 screen.  Look at the attached images. I’m also using Flutter

I recently integrated RevenueCat into my Android (Java) app and I’m facing both: Crash: UninitializedPropertyAccessException – singleton not initialized ANR: Slow operations on the main thread during Purchases.configure()   RevenueCat InitializationI initialize RevenueCat in my Application class: @Override public void onCreate() { super.onCreate(); Purchases.setLogLevel(LogLevel.DEBUG); Purchases.configure( new PurchasesConfiguration.Builder( getApplicationContext(), "goog_PtfrQdxywvuyHZAeNNLzJalKKIt" ).build() ); } Usage in Premium ScreenIn my PremiumScreen Activity onCreate(): Purchases.getSharedInstance().getOfferings(new ReceiveOfferingsCallback() { @Override public void onReceived(@NonNull Offerings offerings) { // Handle offerings } @Override public void onError(@NonNull PurchasesError error) { // Handle error } }); Crash Details kotlin.UninitializedPropertyAccessException: There is no singleton instance. Make sure you configure Purchases before trying to get the default instan

Hi,Im having a hard time getting my app through ios review.Specifically failing it because my rc pay wall shows Error 23 and I get this message in the log…Your products are configured in RevenueCat but aren't approved in App Store Connect yet. This prevents users from making purchases in production. Please ensure all products are approved and available for sale in App Store Connect But I think Im seeing error 23, because apple are not approving my Monetization section.Specifically the app store localization keeps being reject. Is the good hypothesis? That in order to stop error code 23, I need to apple approve the localizations?Im just going round in circles with them

Hey! I just created my app and set up my ‘in-app purchase’ .p8 file and key, but immediately got this error. Any clues on what to do?   

Dear Community,I created an Paywall with an exit offer for one of my Android apps (using the Kotlin Mutliplatform Library). The paywall is showing and working great but the exit offer never gets shown, even when I uninstall and reset the app data. From my understanding, the exit offer should be shown the first time the user clicks on the “X” on the paywall. Any advice is appreciated.

Using variables such as {{ product.relative_discount }} or {{ product.price_per_period }} seems to work in the paywall editor, however it does not work in development builds. I have attached two screenshots, one of the editor and one of my running dev build. As you can see, the percentage is missing from the dev build, as well as the price period. What am I doing wrong?  

I choosed the Exit Offer on my main Paywall but it doesn’t appear after click “X” button(Navigate Back action). My packages versions are "react-native-purchases": "^9.6.10","react-native-purchases-ui": "^9.6.12". 

Hi,See attached. How is it possible that this user has two active subscriptions for the same entitlement? Wouldn’t Apple flag this as “you’re already subscribed”?My project ID is: proj173c3791The userID is: firebase:DFdWBg4eukQtSZkzmMMSNDp82YC2Thanks,Toby

For a lot of users, we’re seeing the following in the dashboard at the end of their trial:Had their subscription of Weekly Premium With Trial (weekly_subscription_499_with_trial) expire2026-01-03 at 07:03 AM UTC Had their subscription of Weekly Premium With Trial (weekly_subscription_499_with_trial) cancelled due to not agreeing to a price increase2026-01-03 at 07:03 AM UTC Last opened the app2025-12-31 at 06:23 AM UTC Created a new alias (...)2025-12-31 at 06:23 AM UTC Started a trial of Weekly Premium With Trial (weekly_subscription_499_with_trial) from offering premium_wmy_with_trial_offering2025-12-31 at 06:21 AM UTC First seen using the app2025-12-28 at 03:01 AM UTCThis is despite us never having raised subscription prices, especially not during the 3-day window. We’re concerned this is costing us conversion.The “cancelled due to not agreeing to a price increase” event has the following data:{ "app_id": "...", "app_user_id": "...", "cancel_reason": "PRICE_INCREASE", "country_c

Hello, I'm currently trying to set up my app with Rev Cat and set up the subscription. I'm currently not able to see the subscription when I move over to the official API key from the official app store.  I attached screenshots, and the code that I'm using. In the screenshot, it's showing that developer action is needed because I submitted it, and it didn't show correctly. Which is why when I got my developer's profile to the project, on the comments it said it's fine, and that it still should be visible.  // expo-app/components/Paywall.tsx{loading ? (    // ... loading spinner ...) : !currentOffering || currentOffering.length === 0 ? (    // This is what you see if RevenueCat returns nothing    <View style={{ padding: 20, alignItems: 'center' }}>        <Text style={styles.loadingText}>No subscriptions available.</Text>        <TouchableOpacity onPress={onClose} style={{ marginTop: 10 }}>            <Text style={{ color: colors.primary }}>Close</Text&g

Can we change the close button color in Flutter  await RevenueCatUI.presentPaywall(displayCloseButton: true); 

I’m attempting to determine a users Subscription monthly window by using https://api.revenuecat.com/v2/projects/{project_id}/customers/{customer_id}/subscriptions current_period_starts_at & current_period_ends_at in conjunction with gives_access & status. However I have seen this data become corrupted in the Test Store where a subscription never gets updated with Expired status or gives_access false. Furthermore this corrupted sub data shows active entitlements forever.  This means multiple subscriptions in the array will appear active at the same time even thought one or more are in a corrupted state.Is this just a known issue in Test Store or should I protect myself by ignoring Gives Access and Status If the current_period_ends_at is exceed? Is there a better way to determine period start and end without the complexity of retrieving all subscription history? Any thoughts or input would be greatly appreciated.