General Questions

Get help with anything related to RevenueCat.

  • 1,002 Posts
  • 2,560 Replies

1002 Posts

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Notorious DevNew Member
asked in General Questions

Whats the Best way to listen to an active Subscription

Hey RC community could someone please tell me the very Best way to check for an active subscription ?My Current implementation is customerInfo.entitlements.active.isNotEmptyat One Point my implementation was  listening to the expiration datecustomerInfo.latestExpirationDate.then  added 3 Days to it , which would give the user at least 3 days to have premium service, should in case there’s subscription verification delay from RC database, I implemented this because I have noticed that sometimes when I Hot Restart my App, 1 out of 50 times it loses Subscription and then it regain after another hot restart  , this mostly happened when its time for the Sandbox to renew the subscription, by adding a Day or more to the current subscription latestExpirationDate. it give a lot of room for the server to correct itself and not make customer lose premium service.I don't know if this behavior only exist in debug mode. could someone please tell me, if I should be be worried about this in production

3
Michael Fogel
RevenueCat Staff
3 months ago
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nxx-f59e3eNew Member
asked in General Questions

Credentials need attention in Android Project

I previously added and enabled the Google Play Android Developer API to a Google project I created. I also created a service account and correctly set the permissions for app and financial access. However, I'm experiencing errors related to the Purchase API, and I'm unable to proceed with my next steps.Has anybody else had issue like this and managed to resolve them?Thanks :)

1
cody
RevenueCat Staff
3 months ago
K
kity-847e4fNew Member
asked in General Questions

How to get current app version in Webhook Event and GET /subscriber REST API?

How to get current app version in Webhook Event and GET /subscriber REST API?

2
K
3 months ago
C
Carlo SacchettiHelper
asked in General Questions

Flutter - Android error message: The requested item is not available for purchase

I am new and am testing this Framwork using weekly, monthly, yearly subscriptions.I have followed the whole document which in great detail indicates how to set up the Apple Store and Google Play.As code I am using the one from the example provided for Flutter developers.With Apple Store everything works, while (with the same code) with Google Play I get the error message: "The requested item is not available for purchase".But in the Google Play store are all "active" subscriptions.In RevenueCat the Entitlements, Offerings, Products are regularly configured.I just can't figure out where I may have gone wrong as I have followed all the steps and am using the code provided as an example. Debug Console:V/AudioManager( 3198): playSoundEffect   effectType: 0  V/AudioManager( 3198): querySoundEffectsEnabled...  I/flutter ( 3198): &&&&&&&&&&&&& purchase info are: Package{identifier: $rc_weekly, packageType: PackageType.weekly, product: Produc

14
S
3 months ago
S
spirikleActive Member
asked in General Questions

Product price approximated

I have two products with prices in Rs. 359 and Rs. 1079 in my Google Play Console but whenever I am using the SDK in my Flutter app, I am getting the prices as Rs. 360 and Rs. 1100. Why is this?

1
S
3 months ago
J
jp97Active Member
asked in General Questions

Can I use Revenuecat webhooks in development?

Some context I am creating an application that already has an existing web app. The web apps payments are done via Stripe. The mobile app I am building will have payments done via Revenuecat. I am setting a property on my user object to let me know which platform the user has used in order to pay for a subscription. Why am I doing this?If they have payed using stripe on web then I need to let them have access to all premium features on the mobile app. They should not have to pay for a subscription on the mobile app as well. Stripe makes this very easy with their Webhooks. When a user subscribes, a Webhook event gets sent to the backend that tells the user object to update the subscriptionPlatform to “web”. This way I know that the user has subscribed on web, should get access to all premium features on mobile too without duplicate subscribing, and should be directed to the web app to handle anything to do with their subscription. Stripe also allows all of this to be tested in developme

1
Ryan Glanz
RevenueCat Staff
3 months ago
J
Joost van den AkkerNew Member
asked in General Questions

Purchase not working on watchOS (Errors: Unable to load receipt & The receipt is missing)

Hi,I’m currently trying to let users purchase an IAP on watchOS, but with the exact same code as on iOS (which works), I’m getting some errors (SDK version 4.2.1): 2022-04-21 14:05:00.526782+0200 Anime Manga Tracker Watch App WatchKit Extension[338:26944] [Purchases] - DEBUG: Make purchase called: purchase(sk1Product:payment:package:completion:)2022-04-21 14:05:00.532433+0200 Anime Manga Tracker Watch App WatchKit Extension[338:26944] [Purchases] - DEBUG: Purchasing product from package  - com.xxxxx.xxxxx.xxxx in Offering XXXXX2022-04-21 14:05:00.534097+0200 Anime Manga Tracker Watch App WatchKit Extension[338:27113] [Purchases] - DEBUG: PaymentQueue updatedTransaction: com.xxxxx.xxxxx.xxxx 2000000012345678 () 2000000012345678 - 12022-04-21 14:05:00.553831+0200 Anime Manga Tracker Watch App WatchKit Extension[338:27113] [Purchases] - DEBUG: Unable to load receipt, ensure you are logged in to a valid Apple account.2022-04-21 14:05:00.554048+0200 Anime Manga Tracker Watch App WatchKi

2
J
3 months ago
S
SuperFlyGamesNew Member
asked in General Questions

How to get current active/trail user count?

Hi all,I have noticed a number of apps in the iOS store that are able to show me how many active subscribers, by simply logging in. They can even display them on widgets! How are they able to get this number with me just logging in? Are they using some call in the REST API? I can’t seem to figure it out!Any information would be greatly appreciated as I am trying to make a small app to track my active count on my LaMetric clock.Many thanks,Dan 

2
S
3 months ago
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sujai-s-cf09e2New Member
asked in General Questions

Play Store Subscription showing free trial is shown for disabled countries

A Play store subscription with a 7 day free trial offer (active only for one region), is returning introductory price for other regions as well. Both the base plan and the offer are Backwards Compatible. 

5
Michael Fogel
RevenueCat Staff
4 months ago
B
bill-mabry-4158ad
asked in General Questions

Expected behavior for Testflight testing

Hi all,When testing monthly subscriptions for an IOS app in Testflight, I have created 30+ test users via gmail accounts. Each time I have a new user create an account on my app and subscribe, the Sandbox data in Revenuecat switches all the Customer info to that new ID (uid in Firebase), including backdating activity. Is that expected behavior, or should each new account (aka new firebase UID) have it’s own identity in the Revenuecat Sandbox, so I can accurately test? Here is some example history for the current user. Does this look normal? I did have the user logout of their app for less than 24 hours but they did not “opt out” of renewal.Also see the transfer of the subscription. Is that how the testing works?  

1
cody
RevenueCat Staff
4 months ago
F
FarhadNew Member
asked in General Questions

Anyway to attach custom metadata to a user's payment

We need to add some metadata (key-values) to user’s payments. As an example, we’d like to send workspaceId and other key-value parameters along with a payment that user is creating.I understand that there is a Subscriber attributes which offers capturing custom metadata on the user object, however what we need is to attach metadata to individual payments and not users.Anyway to acheive this functionality with RevenueCat APIs?

4
C
4 months ago
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Lee HoworkoNew Member
asked in General Questions

Is it possible to send webhooks to multiple endpoints?

We have multiple developers on the team that are working on our mobile IAP implementation, which means they all have to receive webhooks on their local dev machines to test things. So far we have been managing this by just changing the webhook URL as different people test, as well as having multiple RC apps to test with. This can be pretty cumbersome because we can’t duplicate apps, we have to create new ones fresh and go through the process of copying the existing configuration from the old app.It would be so much easier if we could just configure multiple endpoints that all webhooks get sent to. Is this possible, or something that we could get added to your backlog?Thanks.

3
greg-fong-235eef
4 months ago
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BogdastotelNew Member
asked in General Questions

Test redeem offer codes in sandbox environment

Hello, I’ve managed to invoke presentCodeRedemptionSheet() inside the react native app, and did successfully setup the subscription offer codes in the app store. However when we try to redeem the code, native modal says that the offer has already expired even though expiration date is in the future. Is it possible to test the subscription offer codes in the sandbox? thanks

3
M
4 months ago
J
jason-sharp-ee31b9New Member
asked in General Questions

How to update "total spent" for select customers when amount is wrong

We implemented iOS offer codes, but not with revenueCat properly. So now subscriptions are being read, but the total paid / revenue is $0, when in reality it’s not.Is there a way to custom edit individual entries?

1
H
RevenueCat Staff
4 months ago
E
erica-New Member
asked in General Questions

Implementing Developer Determined Offer with Android

I’m trying to apply a developer-determined offer in the app.Using react-native-purchases 6.0.0.I’m able to fetch the Offerings using `Purchases.getOfferings()` and I can see the discount as an option in what is returned. packageType: 'MONTHLY', product: { discounts: [ { cycles: 12, periodNumberOfUnits: 1, priceString: '$2.99', period: 'P1M', price: 2.9899999999999998, periodUnit: 'MONTH', identifier: '12_month_25_percent' } ],However, I am unsure on how to then apply this offer.purchasePackage and purchaseSubscriptionOption each don’t seem to offer an option to apply the discount.purchaseDiscountedProduct  and purchaseDiscountedPackage say they only apply only to iOS.So how should I apply a developer determined offer in android when making a purchase?https://www.revenuecat.com/docs/google-play-offers#eligibility-criteria

1
MarcosC
RevenueCat Staff
4 months ago
Z
zumatrahiaNew Member
asked in General Questions

I use play Store id instead of RevenueCat id. Is it corect?

Hello my subscription id is lotto_world_pro and base id is lotto-world-pro-monthly. in revenuecat my id for this product is lotto_world_pro:lotto-world-pro-monthly. When i use the code below in flutter if i use revenuecat id i receive a product not found error but if i use just lotto_world_pro(sub id) it works well and revenuecat sees my transactions. Am i doing it right? Shouldn’t the revenuecat id sholud work?Future<void> _getAndroidProductsSubs() async {    try {      androidSubs = await Purchases.getProducts(        [                'lotto_world_pro',        ],        type: PurchaseType.subs,      );    } on PlatformException catch (e) {      debugPrint(e.toString());    }  } 

1
MarcosC
RevenueCat Staff
4 months ago
F
funsiyuanHelper
asked in General Questions

In-App Purchase promo code test Prior to Release

My iOS app has recently passed Apple's review process and is currently in the status of "Pending Developer Release." Prior to the official release, I wanted to test the in-app purchasing feature, so I issued a promo code shortly after the app was approved. Through this promo code, I downloaded my app, but unfortunately ran into an issue. When I attempted an in-app purchase, the screen remained in a "loading" state. This issue was not present in my TestFlight version, where the iOS payment sheet typically displayed promptly.I'm uncertain whether this could be an issue with my code, or if there is a certain waiting period required after approval before the in-app purchase functionality can be tested, even with the app downloaded via a promotion code.With these concerns, I'm feeling quite apprehensive about making my app public. I would greatly appreciate if someone could provide some insight or guidance on testing in-app purchases in the actual production environment before public releas

1
F
4 months ago
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evripideskyriacouNew Member
asked in General Questions

Is there a way to know if a user previously had a free trial on iOS and android - flutter

is there any way to check if the user already took the trial? I want to know this information to stop showing the ad for the trial because already took it one time

1
Michael Fogel
RevenueCat Staff
4 months ago
R
Rob BrooksActive Member
asked in General Questions

'Transfer to new App User ID' + syncPurchases() = Good enough?

If I'm using the 'Transfer to new App User ID' Restore Purchase Behaviour, is just calling syncPurchases() after I call Purchases.configure() a reasonable course of action?I could put a button there and do a proper restore, but if I’m presuming that the user is just going to hit the button anyway, doesn’t syncPurchases() save them the trouble?Many thanks.

1
H
RevenueCat Staff
4 months ago
R
relayNew Member
asked in General Questions

Why do I often see billing errors minutes after a trial conversion?

I regularly find that a billing error is triggered within minutes after a user converts to a subscription from a trial. This is problematic because we send emails based on billing error events, and in many cases this is one of the first communications our users receive from us. Any idea why the billing error could be happening so soon after the subscription payment is successfully charged?

1
H
RevenueCat Staff
4 months ago
S
sebastian-2bd564New Member
asked in General Questions

All of the purchases I see are INITIAL_PURCHASE and none of them are RENEWAL for a monthly subscription

Hi there,I’m just starting out trying to implement and test an App Store auto-renewable subscription. I followed the setup guide and am using the iOS simulator to test. I was able to make a test purchase of a monthly product I have configured and I can see it in the sandbox with my anonymous user. I can see also subsequent purchases for the same user. The question I have is, all of the purchases are INITIAL_PURCHASE and none of them are RENEWAL. I was wondering if this was normal? From what I understand, the app store should do up to 6 renewals per day before you have to wait 8 hours to test again on the same sandbox user account? I can see currently 20 INITIAL_PURCHASE transactions in the Overview Dashbaord.  In my code I just added this one:Purchases.shared.purchase(package: package) { (transaction, customerInfo, error, userCancelled) in if let customerInfo = customerInfo { if customerInfo.entitlements[name]?.isActive == true { // code for unlocking goodies

2
H
RevenueCat Staff
4 months ago
Arnaud
ArnaudActive Member
asked in General Questions

Experiments with In-App Purchase

Hello,I’m running an experiment where one of the items is an in-app purchase, but I can't find how to account for that revenue in the results.Thanks

4
Arnaud
4 months ago
S
Saagar BainsNew Member
asked in General Questions

Understanding promo code redemption in RevenueCat

Hello - I’ve tried to summarise our problem as concisely as possible below: Problem: How do we understand promotion code redemption & user behaviour using RevenueCat?Context: We recently ran a promotion using codes generated in App Store Connect. Users who redeemed these codes received two months free on our product. The promotion is now complete and we want to understand what behaviour was like for this cohort. e.g. How many of these users continued with us or did they churn? What’s their LTV? etc.  Details: Within App Store Connect Reporting we can identify users who redeemed a code and see their ‘Subscriber ID’. Within RevenueCat we then have no method of tying users together i.e. there appears to be no common identifier across the two systems for a given user. Additionally it doesn’t appear that promotion codes sync across the two platforms i.e. when viewing an individual customer in RC, I can’t see within their history if they have utilised a promo code. Any advice appreciated

10
lewis42
4 months ago
F
funeasy-softNew Member
asked in General Questions

When create new service account , I cannot find Monitoring Viewer.

I am reading RevenueCat's documentation to implement subscriptions using RevenueCat.But, I encountered a problem while setting things up as I was reading the documentation.When create new service account in Google Cloud Console, I cannot find Monitoring Viewer.Should I choice Monitoring Snooze Viewer?  

2
kaitlin
RevenueCat Staff
4 months ago
I
InkRubyNew Member
asked in General Questions

Repurchase on reinstall only works if user restarts app

I have an App with a single In app purchase that I would like to see restored on reinstall or device switch. I am using anonymous id’s with the ‘Transfer to new App user ID’ setting. Upon app startup I call the ‘syncPurchases’ function immediately after ‘configure’ and wait for the response before proceeding with other revenuecat API calls.if a user reinstalls the app, then he will not have the in app purchase available. He has to restart the app in order to see it take affect. I have only tested this out on Android, so I am not sure it’s an issue with IOS.This is my react-native code:useEffect(() => { const fetchPurchaseData = async () => { // ... omitted if (Platform.OS === 'android') { await Purchases.configure({ apiKey: APIKeys.google }); } else { await Purchases.configure({ apiKey: APIKeys.apple }); } await Purchases.syncPurchases(); const offerings = await Purchases.getOfferings(); const customerInfo = await Purchases.getC

3
Michael Fogel
RevenueCat Staff
4 months ago

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