General Questions

I have older app where users purchase my software using PayPal. Now that I have my app ready for the Apple App Store I am offering in-app-purchases. My question is that I have the email address and transaction numbers of my PayPal users. Is there a way that I can import this into RevenueCat so that my users can continue to use the new software without needing to purchase it again 

I am attempting to get a number of units of each product we have sold on a daily/weekly/monthly basis but it doesn’t seem to be clear. 

Hey, I’m using RevenueCat with my Flutter Application, the user can change the language between English and French, the product localizatino in already setup in the stores and well configured with RevenueCat, but when the user change the language of the device the product description did not change, any help please ? 

I’d like to Bundle 9 of my iOS apps and offer users a monthly subscription to unlock the premium features on all of them as Apple now allows: https://developer.apple.com/documentation/storekit/original_api_for_in-app_purchase/subscriptions_and_offers/offering_a_subscription_across_multiple_appsAll 9 of these apps are currently in separate RC projects in my account.Is there a recommended way to enable this?Other than the article below, I couldn’t find anything about it on the RC blog or help center.Thanks!Pete

Hi,We found out that there is no `environment` field in Webhook with `TRANSFER` type.Therefore, we cannot know which environment should handle this eventexample:{  "api_version": "1.0",  "event": {    "app_id": "xxxxxx",    "event_timestamp_ms": 1632420930240,    "id": "xxxxxx",    "store": "APP_STORE",    "transferred_from": [      "xxxxxx"    ],    "transferred_to": [      "ooooooo"    ],    "type": "TRANSFER"  }}Thank you very much

Hello i got a error about com.revenuecat.purchases.hybridcommon.CommonKt.purchasePackage java.lang.NullPointerException. Its working for me but when i check the Play Store Crashlytics i saw the this error. I tried the update version revenuecat 6 but i got still this error. How can i fix that. Can u help me please ? My code is  const initPurchase = async () => {try {let deviceId = await global.deviceID;Purchases.configure({apiKey:Platform.OS === 'ios' ? RevenueCat_API_KEY : RevenueCat_API_Google,appUserID: deviceId,});} catch (e) {console.log(e);}} export const purchase = async product => { try {const { customerInfo } = await Purchases.purchasePackage(product);const { entitlements } = customerInfo; if (typeof entitlements.active[ENTITLEMENT_ID] !== 'undefined') {OneSignal.sendTag('p

I am using the subscriber attributes of the purchase request to know the email id of the user. I am using purchases_flutter: 4.12.0.At the start of my app i call this helper method :await Purchases.setEmail(mail);Here, the mail variable is a String.However, at my backend I am receiving the body as this:" subscriber_attributes: { '$email': [Object] },"Why?

We have a separate bundle ID for internal testing for our iOS app, which we use to test upcoming versions of our app for QA and with beta testers. The bundle ID for this is added as another app to the our RevenueCat production app account.When designating users with premium entitlements, these entitlements are not propagated, so that we have to rely on other measures for testing premium-related functionality. It’d be great though if this same mechanism would also work here.I feel like we might be holding it wrong. How can we fix that? What is the best practice for handling dedicated bundle ID?

Hi,I’m trying to implement subscriptions in my Flutter app. Right now testing on Android.I have configured app store and revenuecat. The revenuecat status store is OK.But in my simulator I get this error (copied from the debug console):Requesting products from the store with identifiers: gs_3999_1y_1w0Products request finished for gs_3999_1y_1w0Retrieved skuDetailsList:😿‼️ Error fetching offerings - PurchasesError(code=ConfigurationError, underlyingErrorMessage=There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from the Play Store. Is this related to app store tracks? In my attempt to solve these issues, I have created Closed and opened testing, but both are still in review. Is this what is causing the issue?Is the issue because I’m using android emulator?I’ve been trying to resolve this for three days now. All the subscriptions are active an

Im testing in play store test mode and i activate the subscription which works fine, but when i cancel the test subscription the entitlement for the user is always returning true. On revenue cat dashboard the subscription is cancelled, so i assume this is a caching thing? If so can someone explain more deeper why it doesn’t shoot a network request to grab the updated sub value?thanks override suspend fun isSubscribed(): Flow<Boolean> = callbackFlow { Purchases.sharedInstance.getCustomerInfo( callback = object : ReceiveCustomerInfoCallback { override fun onError(error: PurchasesError) { Log.e(TAG, "onError: ${error.message}") } override fun onReceived(customerInfo: CustomerInfo) { Log.d(TAG, "onReceived: ${customerInfo.entitlements["Premium"]?.isActive}") trySend((customerInfo.entitlements["Premium"]?.isActive == true)) } } )

Hello,I want to use webhook but it is in starter plan.Starter plan is 8$ monthly when is will charge my monthly track currently will be less than 365$. so i have to pay monthly 8$ and one more question what is max limit of Mtr for starter

Hi, a friend said that he subscribed to my app, but is not showing in the revenuecat customer page, but he have a active subscription showing in apple. Screenshots attachedWhat might have gone wrong?  

Hello, I'd like to know if you manage subscriptions on several applications (iOS / Android). Let me explain: I have 3 applications (A, B, and C)On all 3, I'd like to offer the same subscriptions. Each of the apps has its own functions (but they all use the same user account), and I'd like if the user is already subscribed to A, I'd like to offer him a discount for B. If he takes the package A and B, he'd also get a discount for C. Is this possible?I'm at your disposal if you need more details in my explanations. 

I am missing some fundamental here, noob question.The products are displayed both debug and in internal test (when I build to google play store), i can click purchase in internal test, but cannot do that in debug.I am using flutter. In my `main.dart` I set my configs. await Purchases.setLogLevel(LogLevel.debug);late PurchasesConfiguration configuration;If I’m not allowed to click purchase in debug mode, then where/how do I actually code my app then and see purchase flow?

Hello everyone,I am creating a market place where a user can register as a seller and subscribe to publish his products, however i managed the subscription flow, but i am facing the issue is when user logs out and login with different seller account, or he create another account, in that case he would have the same subscription and will be able to publish his products.I searched and i found something called Restore Behavior but honestly i did not understand it at all, am using react native . I really need to solve this problem very urgent, any help will be highly appreciate it guys😣

Hi everyone, I put my app in Production yesterday and on every device I tested the sandbox purchase is still being presented.Is there something I need to change to enter production mode? From what I saw in the documentation it was supposed to be something automatic, but I would like to know if there is something I can do to fix this. Thanks!

I'm migrating from revenuecat version 4.3.0 to 6.0.0 and getting DEVELOPER_ERROR when trying to subscribe. The retrieval of the offers and the packages associated with my app work correctly, what could be the problem?

Hello all, I recently released an update for an app I created and to ensure subscriptions worked I gave myself a promo code while the app was in pending developer release.Rather than using a promo code I made an actual subscription purchase which went through fine. My bank account was debited and everything was unlocked. I have now a few weeks later reinstalled the app and no subscription can be found when restoring subscriptions. It shows as active in my phone settings subscriptions and when I try to make a new subscription in my app the ios popup says I am already subscribed. Has anyone ever heard of an error where when making real purchases with a pending release it can prevent your receipt from validating thus making your Revenue Cat subscription not work?

Hi there,I am testing a monthly renewing subscription and it’s going great with RevenueCat (thank you). I enabled the grace period on the subscription in the app store for sandbox only. I want to test it, to see what happens and what my app will do. I imagine, there will be one of these “Had a billing issue” events in the customer history and the subscription entitlement will remain active.But my question is, do I have to just wait for the sandbox to throw one of these billing issues into the mix and continually refresh the page waiting for it? It’s tedious to refresh the page because the sandbox data checkbox unticks itself also. Is there anyway to force a billing issue in order to force the grace period being triggered to be able to test this case?What I want to get out of the testing is:To see how long the grace period lasts in the sandbox environment. The one I set in the app store is for 16 days, but is the sandbox one also accel

currently i,m developing the expo react native application ,when i try to purchase the subscription in ios(react-native-purchase),take sometime to show ios purchase prompt and i need to show the spinner/loader before purchase prompt open and anyone please sortout this issue? 

I am seeing some purchases and trial that are not being reported to Revenuecat. For example, someone purchased the monthly option, and I can see it in Google Play, but not in RC, did not receive a webhook and I can’t see it in my customers by using the purchase ID. This also happened with a trial. Do this users have the entitlement? What is happening?Attached the images.

The same sandbox transaction is sent to RevenueCat every time I close and open the app in the iOS simulator. Therefore I’m seeing it multiple times in the Overview:Is this normal when testing with the simulator? 

Here’s my scenario:I would like for our users to be able to purchase a course (one-time, non-consumable purchase), and with their purchase they get a certain number of free months of a premium subscription for free.  I’m sure that we can achieve the free months with a promo code.  Ideally, the subscription would become auto-renewing after the free period has expired, but if that’s not possible, it would be okay to just have it expire, and then we could prompt users to renew it inside the app.The question is: how can we enable the user to essentially purchase both of these products with only one transaction?TIA!P.S. The app is being built in React Native for both iOS and Android, so solutions should ideally work with both the Apple and Google Play stores.

I’m working on integrating rc to my WebRTC signaling server and it’s hard. Last evening, I deleted all the users from revenuecat and flushed the server’s db.  This morning I subscribed and got an event with the userId from yesterday 🪦 I’m using 💯capacitor-purchases 💯 but I don’t believe it has a cache.Are all caches disabled for sandbox users? 

Hey RC community could someone please tell me the very Best way to check for an active subscription ?My Current implementation is customerInfo.entitlements.active.isNotEmptyat One Point my implementation was  listening to the expiration datecustomerInfo.latestExpirationDate.then  added 3 Days to it , which would give the user at least 3 days to have premium service, should in case there’s subscription verification delay from RC database, I implemented this because I have noticed that sometimes when I Hot Restart my App, 1 out of 50 times it loses Subscription and then it regain after another hot restart  , this mostly happened when its time for the Sandbox to renew the subscription, by adding a Day or more to the current subscription latestExpirationDate. it give a lot of room for the server to correct itself and not make customer lose premium service.I don't know if this behavior only exist in debug mode. could