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Get help with anything related to RevenueCat.

  • 1,546 Posts
  • 3,883 Replies
1546 Posts
C
CardbaseNew Member
asked in General Questions
Cancel Apple subscriptions

Hi guys, how can I cancel an Apple subscription for existing users? We are switching to free business model and I need to do it somehow. what is the easiest way? Best regards,Alex

1
sharif
RevenueCat Staff
3 years ago
J
Joel BHelper
asked in General Questions
Question about price_in_purchased_currency in S3 ETL (with regards to taxation)

I’ve got a question about values that are dumped out via the S3 ETL, and how it relates to taxation.Suppose we have a subscription with a price set as $10 USD in the Play store.  The Play Store seems to set regional prices based on current exchange rates and local taxes.  Say, for example, that same $10 USD now shows in Australia as $15.49 AUS (the conversion rate, plus 10% tax, plus “country-specific pricing patterns”, according to Google).  If we had a purchase go through in Australia, what can we expect to see in the data on S3, specifically for price_in_purchased_currency?  I’d expect the price_in_usd to be 10.00, and the purchased_currency be AUS, but what will the price_in_purchased_currency be?  Will the price_in_purchased_currency be the final price that was charged to the customer, or will it exclude the tax?  Is the behaviour the same for purchases made through the App Store?We’re trying to sort a few things out before we have actual purchases flowing through.  Unfortunately

1
sharif
RevenueCat Staff
3 years ago
F
FedericoNew Member
asked in General Questions
Are there any resources for designers, like sample screenshots to create user flows?

As a product designer, I’m finding a bit difficult to get evidence and examples online of the checkout process in order to create the necessary user flows for the project I’m currently working on… My team is currently considering using Apple Pay, Stripe and Google Pay as payment alternatives for the Flutter app we are building, and I would like to see the checkout process sequence, examples and any specific UI styling needed in order to provide everything the dev team needs to build it into the app. It would be good to have some references and/or resources for designers that are not GitHub experts or that can’t create the sample project by themselves.Thanks!

1
sharif
RevenueCat Staff
3 years ago
V
ValentinNew Member
asked in General Questions
No Total Revenue in Revenue Chart

Is there a reason, why you removed the total revenue chart in the new revenue charts? I know it is shown, when you hover it, but that makes the user experience way worse. We also used a screenshot of this chart to report to our investors. That is not possible anymore. I would suggest, that you bring it back as it was, or give the possibility to at least see it. This change decreased usability in my opinion.

1
Jens
RevenueCat Staff
3 years ago
L
Lee HoworkoNew Member
asked in General Questions
Conditionally apply Introductory Offers?

I am looking into how to support discounted subscriptions in our app similar to how we provide them in our web based product. We have a few different scenarios that I am looking to support, specifically:Giving an introductory offer of 20% off for 3 months based on signup criteria Giving an introductory offer of 20% off for 6 months based on different signup criteria Giving a free month of a subscriptionI am looking at https://docs.revenuecat.com/docs/ios-subscription-offers to try to figure out the best option for me. It looks like Introductory Offers is what we want for the first two bullet points since we can automatically apply it in-app at initial purchase time without the customer needing to enter an offer code. However, the notes beside intro offers says “SDK applies offer to purchases automatically”, does that mean I can’t control which of the two intro prices I offer? Is that a misunderstanding of intro offers on my part perhaps? Basically, based on server side information, I w

1
jazmine
RevenueCat Staff
3 years ago
J
JoshuaNew Member
asked in General Questions
Currency in IOS seems incorrect

I’m using react native to fetch the packages and looking at the logs: const offerings = await Purchases.getOfferings(); const packages = offerings.all["default"].availablePackages; console.log("Paywall Currency", packages[0].product.currency_code)Looking at the logs, the products inside the package has the price in USD. But the phone I am running the code on is set to Australia for the region of the account. I went to Settings > Account name > Media & Purchases > Country Region > Set to AustraliaAm I doing something wrong here?

4
T
3 years ago
L
Lee HoworkoNew Member
asked in General Questions
Are prorated prices included in Webhooks and S3 exports?

I have a question about how RevenueCat outputs the price fields (price, price_in_purchased_currency) with actions that have proration. I can think of two scenarios where proration comes into effect:Android upgrades with IMMEDIATE_WITH_TIME_PRORATION iOS upgradesWhen these events occur we receive a webhook with details about the change. Does this webhook contain the full price of the new plan, or the prorated price? I am also wondering about the transactions that get exported into S3, but I’m guessing that answer is the same as the webhooks.As an example, say a users is paying $50 per month for a subscription. Half way through the billing period they upgrade to a subscription that is $100 per month. Is the `price` in the webhook going to be $75 (assuming the renewal date remains the same) or $100 (if it reports the full price of the new plan)? I’ve tried to test this out myself in Sandbox, but with the super quick renewal periods, it’s hard to say for certain what is going on.A similar

1
ryan
RevenueCat Staff
3 years ago
D
DanielDaukNew Member
asked in General Questions
Is freemium model mandatory for subscription based apps in app stores?

Hey RevenueCat community,I’d like to ask for some guidance related to app monetization. Is it mandatory for a subscription-based app to provide free functionality? Or an app could be paid-only with a limited free trial after which an app’s functionality is not accessible?

2
D
3 years ago
H
HouzzNew Member
asked in General Questions
PlayStore purchases registered, but not triggering webhook

Testing in Sandbox we’ve encountered the following issue: Upon making a purchase on Android we see the following behavior:Play Store (on device) - Gets success confirmation  PlayStore console order manager shows the order  Purchase shows up on PlaySore order manager RevenueCat Dashboard has a record of that exact purchase (matching transaction_id)    However there’s no record of webhook that’s being triggered for INITIAL_PURCHASE (see image above)Is this an issue with RevenueCat SDK or the RevenueCat service?Please advise

1
ryan
RevenueCat Staff
3 years ago
R
RigmanHelper
asked in General Questions
Crossgrade not working.

Hello,iOS users changed subscription plan but it seems the new subscription does not immediately affect their account.Customer profile shows user successfully changed their renewal preference to higher subscription plan but user’s current Entitlement has not been changed. I think the user's Entitlement will be changed on the next subscription renewal.What I want is crossgrade, users should upgrade and use new plan immediately.All of our subscription plans are in the same subscription group and subscription duration are same. It should be Crossgrading with Same Duration but I have no idea what is the problem.Please help me to solve the problem.

2
R
3 years ago
K
KimMember
asked in General Questions
Swings between A/B in experiments

Hi RevCat team and community  Would love some guidance around LTV calculations in the experiments feature. We’ve been doing price testing of two price points for 2+ months now, and every day we check the experiments feature it is different, wild swings between variant A and B. I would have thought now we have been through 2 monthly renewal cycles we would start to see a trend or more signal, but it is different recommendation each day. Is there a recommended time period to run an experiment? Or someone on the RevCat team that can help us analysis the results or setup our experiment differently? Thanks - love the idea behind the feature - just looking for best way to utilize it. Cheers

1
sharif
RevenueCat Staff
3 years ago
A
ArishNew Member
asked in General Questions
The Subscription Stats are not correct and One Time Purchase do not show

I am a beginner at revenuecat, i am experiencing a problem, the stats on dashboard page are not correct, the active subscription count on AppStore connect and revenue cat are not correct.Am i doing something wrong?

1
ryan
RevenueCat Staff
3 years ago
T
T3SportsNew Member
asked in General Questions
Different app_user_id in the same original_transaction_id.

Hello.I was testing this service using 3 my app user account.Then I have received 8 messages as 1 order below.There are 3 app_user_ids in the messages.But the original_transaction_ids are same. Why the app_user_id would be different?Are the messages correct? no,created_at,log,1,2021-08-06 11:54:59,"{""event_timestamp_ms"": 1628250897569, ""product_id"": ""*.month6a"", ""period_type"": ""NORMAL"", ""purchased_at_ms"": 1628250893513, ""expiration_at_ms"": 1628251907634, ""environment"": ""SANDBOX"", ""entitlement_id"": null, ""entitlement_ids"": [""Subscriptions""], ""presented_offering_id"": null, ""transaction_id"": ""GPA.****-****-****-54738"", ""original_transaction_id"": ""GPA.****-****-****-54738"", ""is_family_share"": false, ""app_user_id"": ""056b***"", ""aliases"": [""056b***""], ""original_app_user_id"": ""056b***"", ""currency"": ""JPY"", ""price"": 152.901, ""price_in_purchased_currency"": 16800.0, ""subscriber_attributes"": {}, ""store"": ""PLAY_STORE"", ""takehome_percenta

1
ryan
RevenueCat Staff
3 years ago
C
Carlo SacchettiHelper
asked in General Questions
Listen for subscription life cycle

There is a way to know if the subscription has expired without doing an operation like Purchases.getPurchaserInfo ()I understand that Purchases.addPurchaserInfoUpdateListener detects when a purchase is made, or whatever but not when a subscription expires.I use Flutter.If you have any advice on how to do it I would be grateful.Thanks

3
cody
RevenueCat Staff
3 years ago
T
Talli BabyNew Member
asked in General Questions
What happens when you add an entitlement to an existing subscription?

We are working through our integration with Revenue Cat for in-app subscriptions.  We’re planning to use webhooks to keep our database up to date with users’ entitlements.  What happens if we add an entitlement to an existing subscription?  Will the webhooks be called for existing users?  If we update the user status with the rest API, will the new entitlements be reflected in that response? Thanks!!

1
jazmine
RevenueCat Staff
3 years ago
J
JohanNew Member
asked in General Questions
Example of Package / Offering / Entitlement shape

I’m in the process of writing React-Native components that should display the details of a package. For this reason I am interested in knowing which fields are available on a Package object when received via an offering - so that I can model my data correctly. I have looked through the documentation and searched through community posts, but have not found what I’m looking for. Is it not available or have I just not succeeded in searching properly? I think all developers working with RevenueCat would benefit from having some kind of documentation for the shape of packages, offerings, and entitlements - so that we can code without actually accessing these data points in our projects.

2
J
3 years ago
C
Carlo SacchettiHelper
asked in General Questions
Duplication of the purchase window on iOS

I had noticed this problem in my test app, but since it never showed up after my first try, I didn't give it any thought.Now that I have entered my production app I have noticed that the problem has recurred and therefore I am asking for help to fix it.Explanation of the problem.I state that I have tested the thing with iOS for now.When I try to purchase a renewable subscription, the first time I do it with a new device that has never purchased this subscription, after completing the purchase, the iOS window for purchase is presented to me again. If I proceed with the purchase again after all it goes smoothly. Even all future purchases have no more problems.I would like to understand if I made a mistake in the programming, where, however, I followed the example given by you to the letter, and in fact everything works perfectly after the first time.This can be unpleasant for the user since it can give the impression that he has paid twice and since mine is a subscription that automatica

2
C
3 years ago
L
LinaNew Member
asked in General Questions
Is MRR tracked per app or account?

As title says, does RevenueCat combine all MRR under the same account to charge a fee when it reaches a limit?

1
ryan
RevenueCat Staff
3 years ago
S
Siro Andrea RoncadinNew Member
asked in General Questions
Revenuecat Receipt Export

We want to export our receipts from apple so that we can import them to a new provider but revenuecat is not responding to any email and we do not know how to proceed now. Any idea?Thank You

1
sharif
RevenueCat Staff
3 years ago
M
Mighty HealthNew Member
posted in General Questions
Custom purchase integration

Hello, we are integrating with a third party app that is going to pay us per use of their members, for example, each time a user opens our the app we get paid x dollars.What is the best way of implementing such a system where RevenueCat can account for the revenue?My solution would only account for access: 1. Add a promotional entitlement via REST API to these members (so they get access to the features)Is there any alternative to get the value of the payments back to RevenueCat?

1
cody
RevenueCat Staff
3 years ago
C
Chad MohlerHelper
asked in General Questions
Failure to restore purchases made using local StoreKit testing

At WWDC 2020, Apple introduced the ability to do local StoreKit testing in Xcode (that is, testing without connecting to App Store servers and without using sandbox accounts). I would like to use that local StoreKit testing to test restoring RevenueCat-enabled purchases after an app re-install.Unfortunately, even though such a restore succeeds when testing on a device using a sandbox account, that restore always fails when performed using local StoreKit testing in Xcode (either on a real device or on the iOS Simulator).My question: does RevenueCat support the restoration of purchases after an app re-install when local StoreKit testing in Xcode is being used to make and subsequently restore the purchases?Here are the steps I performed in the effort to test the restore of purchases using local StoreKit testing.  Note: I have tried these steps both on a real device and in the iOS Simulator, and the result is the same in each case. I set up local StoreKit testing in Xcode with a StoreKit c

2
C
3 years ago
P
personaNew Member
asked in General Questions
react native android still make test purchases with production release which get on google play

Unable to end testing for launching app.

1
jazmine
RevenueCat Staff
3 years ago
C
Curious JaneNew Member
asked in General Questions
How to make one product available to both platforms if purchased from one of them?

I create two different identifier for a non-consumable product for both android and ios.How can I make the product available to other platform if I purchased it in the other one?

1
cody
RevenueCat Staff
3 years ago
P
Peter RuleDedicated Member
asked in General Questions
Re-purchase after App delete and reinstall with anonymous user

I have an app that has been available in the App Store for sometime.  Many users have made a life time purchase to be ad free.I now wish to convert that payment to a yearly subscription.I have been doing some testing with a prototype app after following the tutorial by Code With Chris.The life time purchase will no longer be an option once I have updated to subscriptionIf a life time purchasers deletes then reinstalls the app after the update they will see the ‘Go Ad Free’ button and the ‘Restore Purchases’ button available to them.Question - I want to understand the behaviour when one of these users taps the ‘Go Ad Free’ button instead of restore.In my testing the App Store response does recognise that the user has already purchased life time Ad Free status and appears to charge them for a subscription.  Although the subscription doesn’t appear in the sandbox recent transactions so maybe there is no charge?  It would not be clear to the user though.Sorry for the long question.  I hope

3
cody
RevenueCat Staff
3 years ago
K
KimMember
asked in General Questions
Why is there a 7 day delay on trial start charts and data?

Curious why there is a 7 day delay on this chart but not on others? 

1
cody
RevenueCat Staff
3 years ago

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