+3
Hello everyone,
The subscription method within my application provides certain benefits as soon as a user subscribes within the app. When a user subscribes, they gain specific advantages that set them apart from other users. The issue arises when a user requests a refund after using the subscription for 1-2 days, causing damage to my application. How can I prevent this?
+6
Hey
This sounds unusual and sounds more like something might be wrong with how things are set up on the respective stores or that the user may be abusing something in the stores which allows them to get refunds after having their purchase made. We have a document which goes over how we handle refunds and what needs to be implemented in order to track them correctly which can be found here: https://www.revenuecat.com/docs/refunds
If that document doesn't help in this case, can you please create a support ticket for this so we can gather more information about what might be happening here?
You can create a support ticket by filling out the form here: https://app.revenuecat.com/settings/support
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