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General Questions

Get help with anything related to RevenueCat.

  • 1,580 Posts
  • 3,966 Replies
1580 Posts
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Yassine DERKAOUI
asked in General Questions
General ISSUE : The receipt is not valid. (sandbox)

Hello, since today the subscriptions do not work in sandbox! I can get the subscription offers but I can't buy : The receipt is not valid.It's crazy, everything was working yesterday. I even deleted my sandbox user and recreated another one, still the same problem. I also changed the shared secret, but nothing.

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1 year ago
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Jon Magnar NesvikNew Member
asked in General Questions
Users with new phones - subscriptions

HeyIm using subscriptions for both ios and google play through revenuecatToday an androud user reported that he has a new phone and the app keep saying he doesnt have any subscriptions. He is still on the same gmail-account as he did the purchase / subscription withI thought the subscription was following the user and not the device? Thanks for any help :)

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1 year ago
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ffnextNew Member
asked in General Questions
How to send Webhook events from postman?

I successfully managed to integrate RevenueCat with the Firebase extension, and working properly the events are sent to Firebase. But it’s hard to test some event types so I would like to send events from postman through the Webhook url:{"code":1,"message":"Incoming RevenueCat webhook could not be authenticated. Please check that the shared secret is set up correctly."}I have the shared secret added to header: Authorization: Bearer shared_secret_here (Shared secret is from the google cloud which is connected our app from Firebase)And added the webhook url the same as the Firebase integration webhook.Here is the Firestore rules: The firebase functions integrations are working properly, but I cannot make the same work with webhook, what am I missing? (not even test events)  

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1 year ago
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devTNTNew Member
asked in General Questions
restorePurchase vs syncPurchases

The difference I know so far is that restorePurchases can be called multiple times but only through user action while syncPurchases should be called programmatically only once every app version.Is there any other differences or they are fundamentally different in what they do?

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H
RevenueCat Staff
1 year ago
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devTNTNew Member
asked in General Questions
How to know action triggers the addCustomerInfoUpdateListener

This method will fire whenever the SDK receives an updated CustomerInfo object from calls to getCustomerInfo(), purchase(package:), purchase(product:), or restorePurchases(). Is there a way to tell what causes the method passed to addCustomerInfoUpdateListener to be called?  It will be nice to be able to tell the difference between a purchase and restore when it fires.

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cody
RevenueCat Staff
1 year ago
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Uchenna OkaforNew Member
asked in General Questions
iOS & Android - In app purchase discount codes

I want to setup discount codes for one-time in app purchases.I’ve seen loads of documentation on discounts for subscriptions not none for one-time purchases. I want to be able to give out codes that will allow people to use my product for free and discount codes that will give people a discount. What’s the best way to go about doing this for iOS and Android?

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Ryan Glanz
RevenueCat Staff
1 year ago
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Rodro MNew Member
asked in General Questions
How do I know if purchase is pending in flutter?

How do I know if purchase is pending in flutter? Please give me the code where I can do something like this - if(purchase.isPending) {doSomething();} else{doSomething();}

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Michael Fogel
RevenueCat Staff
1 year ago
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GO TO THE MOON LIMITEDNew Member
asked in General Questions
transferring app to another google play store and app store account

transferring app to another google play store and app store account with revenue cat without any income loss.

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1 year ago
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Andy StefaniNew Member
asked in General Questions
CloudKit RecordName as RevenueCat User ID

Hey All, instead of having RevenueCat create an anonymous user ID for every person that starts a subscription, I want to use the CloudKit recordName for the RevCat user ID so that I can match up the user. Currently, I have the RevCat implementation happening right when the app launches in the init {}. How should I think about fetching the CloudKit recordName before RevCat Purchases.configure(withAPIKey: “”, appUserID: “”) is called? Thanks for any help.

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1 year ago
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DubsNew Member
asked in General Questions
AppStore Rejection - Subscribe button unresponsive

So we’ve been dealing with this issue being sent to us by the reviewer. We continue to find that your in-app purchase products exhibited one or more bugs when reviewed on iPad running iOS 15.7 on Wi-Fi. Specifically, the Subscribe button was unresponsive when tapped and we were unable to verify the purchasing process for your in app purchase items. Next Steps When validating receipts on your server, your server needs to be able to handle a production-signed app getting its receipts from Apple’s test environment. The recommended approach is for your production server to always validate receipts against the production App Store first. If validation fails with the error code "Sandbox receipt used in production," you should validate against the test environment instead. This is our first time releasing to app store. Should we ask the reviewer his/her appleID and add it as one of Sandbox testers?We appreciate all of your feedbacks.

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1 year ago
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berkNew Member
asked in General Questions
Experiment subscription vs. consumable based paywalls

I’d like to test if my app works better with subscription based or consumable based model.In subscription-based model, users will be presented a Paywall Screen to subscribe weekly to be a “premium” user, so they can play unlimited games.In consumable-based model, users will be presented a Paywall Screen to purchase X number of games. When they play X number of games, they will be presented another Paywall to top-up.Is RevenueCat Experiments suitable for this use case?  Couple of points I’m curious are: Does Experiment Results work as expected with different monetisation models? Especially LTV is the concern point. With the nature of the Experiment, I need to show “Remaining Games”, “How To Get Refund”, “Current Subscription” etc. information in different screens. This means I need to know the bucketing value of the user. Does RevenueCat Experiments provide this? (I guess I can check current offering in different screens to get the experiment bucketing value and show correct UX)Thank yo

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Michael Fogel
RevenueCat Staff
1 year ago
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Bence DezsoNew Member
asked in General Questions
Synchronize purchases with own backend best practices

We have a special business/premium model, and we need help migrating our model to a flutter app which uses IAP.Currently, our system works as follows:Users can purchase "packages" through Stripe. Each package contains one or more "digital accesses" and we send a package redemption ID via email. On our site, users can redeem the package (once they receive the email), and we credit the digital accesses to their account.Digital access has the following properties:moduleName - The user gets access to this moduledurationInDay - From the redemption, this will be the duration. I think the following would be the best way to extend our business model with IAP:We consider every successful subscription-related transaction as a package purchase, but this time the user does not need to redeem the package. Instead, we directly credit the package to their account. We set the appUserId to our user's unique identifier (UUID) for every user.There should be a Revenue Cat endpoint where we can query all p

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1 year ago
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OddCirclesNew Member
asked in General Questions
How do I setup a product so that user could subscribe to same product multiple times.

We have a service where user could purchase multiple subscriptions.How do I set up a product so that a user could subscribe to the same product multiple times.Let me give you an example.When a user subscribe to one subscription which is for $100 a year.That user could create a group on our platform and use the pro features.Now, the same user could create multiple groups by subscribing to the same product multiple times. How do I achieve this with revenue cat on iOS? 

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1 year ago
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Suresh WickremasingheMember
asked in General Questions
Migration iOS app to Revenuecat without server? Current receipts are validated inside the app.

If you have a current app that does not use a server to validate receipts (Yes I know this is not reccomended), how can iOS purchases be migrated to revenuecat?  If the user initiates a restore purchase would this happen: App checks revenuecat > sees no customer data > revenuecat checks apple > sees purchase > revenuecat creates customer info > sends info back to app.

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Miguel Carranza
RevenueCat Staff
1 year ago
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operator.intercomNew Member
asked in General Questions
Offerings are empty in developer build on ios but work fine in sandbox on testflight

I’ve done everything described here and it’s working fine in sandbox but when we published application into app store, the app store version didn’t work, in the logs we got this error:Could not find SKProduct for ( "subscription_30", "subscription_360", "subscription_180") There is a problem with your configuration in App Store Connect. More info here: https://errors.rev.cat/configuring-productsIs there a way to debug or fix it?

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1 year ago
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LydiaActive Member
asked in General Questions
Is there any plan for a "subscription expiring soon" webhook

Hi, I was wondering if there were any plans to build a webhook that triggers when a subscription is coming to an end. Maybe around the same time as the app stores trigger their subscription expiring emails. Our business would find this really useful for sending our own comms. Thanks, Lydia

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Miguel Carranza
RevenueCat Staff
1 year ago
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Martin SchultzNew Member
asked in General Questions
Webhook Timeout too short for AWS Lambda cold start

I’m using the Webhook integration together with a AWS Lambda to receive updates about subscriptions. I found out that, if the Lambda is not warmed up, the RevCat test call times out after 3 seconds. That is not enough to fire up the Lambda from cold start, although I’m using NodeJS which is probably one of the fastest Lambda options. Would it be possible to increase the timeout for your webhook integration?

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1 year ago
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dev99Helper
asked in General Questions
How to include more data in product?

If I want to show a custom string inside my app, when displaying the product, how can I do this? In other words, how can I set a string in my RevenueCat project, which I can display on the client side?

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RevenueCat Staff
1 year ago
vvil_hvn
vvil_hvnNew Member
asked in General Questions
Why do I get WARNING "Unknown subscription length for package"

I am trying to get rid of 9 warnings from debug logs but I don’t know why I am getting them nor how/where to fix it.I have 9, one month - auto-renewing subscriptions configured in AppStore.The 9 warnings occur right after SKProductsRequest, but don’t seem to causing any real problems??It seems that it doesn’t know that my subscriptions are all 1 month subscription length? But when sandbox testing it shows that they renew and my configured products in the AppStore are definitely setup for 1 month.This is how I have my Offerings setup with the identifier “subscriptions” as seen in the 9 warnings…  Any idea why I am getting these warnings?? “WARN: ⚠️ Unknown subscription length for package 'subscriptions': PackageType.custom. Ignoring.” 2022-06-14 08:49:20.589599-0400 App [Purchases] - DEBUG: 😻 SKProductsRequest request received response2022-06-14 08:49:20.589598-0400 App [Purchases] - DEBUG: 😻 SKProductsRequest did finish2022-06-14 08:49:34.082998-0400 App [Purchases] - WARN: ⚠️ Unknow

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1 year ago
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jrifaeyNew Member
asked in General Questions
How to get notified when I make a new sale?

Hi, I would like to get notified when I make a new sale. Does RevanueCat support this type of automated notification/alert out of the box?

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cody
RevenueCat Staff
1 year ago
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BogdastotelNew Member
asked in General Questions
How to connect offer from Google play console to RC offer?

Hello, How to connect offer from Google play console to RC offer in order to include free trial in getOfferings method?

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Michael Fogel
RevenueCat Staff
1 year ago
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jake lynchMember
asked in General Questions
App Store rejection due to offer codes

Our app was recently rejected from the app store due to violated term 3.1.1 around in-app purchases. With the rejection the explanation was that we enable promotional codes outside of the app, but the screen shot attached is of the in-app purchase modal - which we trigger using `Purchase.presentCodeRedemptionSheet()`. On Android, we have a custom built promotional code sheet that triggers and we think they may be rejecting our app because of this, but we are unsure how they would know.  Has anyone experienced this before? Any advice? 

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cody
RevenueCat Staff
1 year ago
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josephmNew Member
asked in General Questions
QuickStart guide step 8: got error "RevenueCat.OfferingsManager.Error error 1"

I’m trying to set up RevenueCat, following the QuickStart guide.My IAP on App Store Connect has the status “Ready to Submit”. I’ve reached step 8: https://docs.revenuecat.com/docs/getting-started#8-displaying-available-products But I get the following error. I’ve searched for the error (RevenueCat.OfferingsManager.Error error 1.) but can’t find any info. I’m unsure as to what to do next. 2022-06-29 11:59:12.291881+0100 [AppName][85775:6775520] [Purchases] - DEBUG: ℹ️ No cached Offerings, fetching from network2022-06-29 11:59:12.292502+0100 [AppName][85775:6775645] [Purchases] - DEBUG: ℹ️ GetOfferingsOperation: Started2022-06-29 11:59:12.292787+0100 [AppName][85775:6775645] [Purchases] - DEBUG: ℹ️ There are no requests currently running, starting request GET subscribers/$RCAnonymousID%3A2ca8a9a49a8748b190059cf3dc1297fd/offerings2022-06-29 11:59:12.295060+0100 [AppName][85775:6775645] [Purchases] - DEBUG: ℹ️ API request started: GET /v1/subscribers/$RCAnonymousID:2ca8a9a49a8748b190059cf3

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1 year ago
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AnhelNew Member
asked in General Questions
Does StoreKit 2 support Promoted in-app?

Hello!Could you please answer me if there is possibility to support Promoted in-apps in StoreKit 2 or we need still implement Original StoreKit observer https://developer.apple.com/documentation/storekit/skpaymenttransactionobserver/2877502-paymentqueue?On Apple Developer forums there is information, that we have to support both API https://developer.apple.com/forums/thread/706538?answerId=714432022#714432022Sorry that I ask question not about SDK :( But I think that you can help me with this question, because you SDK is very popular for purchases

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1 year ago
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dkobiaNew Member
asked in General Questions
Import Decoded App Store Receipt

We would like to import old receipts. Unfortunately they are not raw base64 but have been decoded into JSON. How would we import these into RevenueCat?

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kaitlin
RevenueCat Staff
1 year ago

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