Skip to main content

Hi everyone,

I'm facing an issue during the Google Play review process and could use some help. My app uses RevenueCat for subscriptions, and everything works fine in Brazil and the US (the only countries where the app is available). However, Google rejected my latest submission with the following message:

Google’s Rejection Message:

App Status: Rejected
Your app contains content that isn’t compliant with the Broken Functionality policy.
Reason: The app contains blank or empty pages that lack appropriate error messages.

During the review, Google encountered the following message on the paywall:

"Error 2: There was a problem with the store."
 

I'm using RevenueCat's PaywallFooter component, and it seems that the error comes directly from the RevenueCat SDK when it can’t load the offerings.

Questions:

  1. Is this a known issue when Google Play reviewers test the app from unsupported regions?
  2. Should I hide the paywall entirely if the offerings fail to load?
  3. What is the best way to handle this error to pass the review?

I appreciate any advice or suggestions!

Thanks,
Joseph.

Hi @joseph,

Have you tried resubmitting it for review? Sometimes there’s a problem connecting with the store (specially in sandbox) and you can find these issues. 

Also it’s worth double checking that your app is not available in different locations that the ones your products are - this would make Google Play reviewers check your app in places where subscriptions are not supported.

Best,