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Question

Not able to get proper introductory offers

  • November 2, 2024
  • 1 reply
  • 57 views

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I've set a 30-day trial for the annual plan and a 7-day trial for the monthly plan in Apple Store Connect. However, the paywall is not displaying the correct trial periods. it shows 7 days for annual and 14 days for monthly, How can I resolve this issue?

 

 

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1 reply

joan-cardona
RevenueCat Staff
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  • RevenueCat Staff
  • November 6, 2024

Hi @book-swap-09e73a,

It would be great to see the configuration of your products in App Store Connect and the way you connect them to the paywall builder. I would recommend checking that the products are set with the correct duration in RevenueCat and the ids match what you are expecting. I would be interested as well in see a screenshot of the app running on a device to see if that’s also happening there.

Best,