General Questions

Hi guys, maybe I missed something - but I want to clarify this question, does Apple support - Revenue Cat or other services for mobile app(subscription)  for Dubai/Ireland? From Apple support I got an answer: Apple Developer Program Support doesn't support third-party development tools. You can also refer to the link below regarding Apple Pay guidelines for the web. But I see on the website that there is support, and a bit confused whether it makes sense to connect this service or not?

When we created our plans, wrong offer (trial period) was added to 1 of the plans on google play store. Accidentally we used 7 months instead of 7 weeks. Trial length was changed to the correct one already.Is there any way to change trial length for existing users? Or maybe some other suggestion what can be done to not allow users to use app for free for 7 months?

My application doesn't need user to create account or login. When the user open the app, they need to subscribe to one of the plan to use the app. I am having trouble submitting the app for Google review since they need me to give them access to the app.Is there anyone familiar with this situation and does revenuecat has any function for this case? 

We need to add some metadata (key-values) to user’s payments. As an example, we’d like to send workspaceId and other key-value parameters along with a payment that user is creating.I understand that there is a Subscriber attributes which offers capturing custom metadata on the user object, however what we need is to attach metadata to individual payments and not users.Anyway to acheive this functionality with RevenueCat APIs?

I am using RevenueCat for in-app purchases in my Ionic Capacitor React app. I have a question regarding the scenario when a user purchases or subscribes to a plan. If the payment enters a pending state, how can I check whether the payment was eventually successful or failed?And also how i am check if the user are not cancel their subscription after plan purchase.

Hi,I would like to implement a 24 hour “full access/no ads” acess to my App. It should be a one time purchase for the user and automatically expires after 24 hours. I see only the possibility to implement this with consumables.How I would realise it:I would create an own Entitlement for those consumables My app would check all transactions for this Entitlement and consider the entitlement as active if one of the purchases has been done max 24 hours agoCaveats I see:Revenue cat would consume the product directly after purchase. And then the entitlement stays active forever. Not a problem. But not really beautifulWhat do you think of this idea? Are there more caveats or problems you see? A better idea?

Hey everyone!I wanted to share an issue I’m experiencing with RevenueCat in my app, which is currently in closed testing. Yesterday, I made two purchases using a real credit card to check how things work in production mode. Up until now, I had only tested with Google Play’s test cards, and everything worked perfectly in sandbox mode.The issue is that while the payments were processed correctly (each purchase was under 1 USD), when I checked the "Overview" section in RevenueCat, it recorded a total of 30 USD, which doesn’t make sense. Both transactions are listed as if they were 14.99 USD each.This seems strange since everything worked as expected in sandbox mode, and the amounts were recorded correctly. Has anyone experienced something similar or have any idea why this might be happening?Any help or suggestions would be greatly appreciated!I’m attaching some screenshots to provide more evidence of what I’m describing.This is one of the

Error 429 is:{ "code": 7638, "message": "There is another request in flight trying to perform the same action."}Error 529 is:{ "code": 7746, "message": "This fetch token is currently being ingested. Please retry the request again to ensure any changes since the initial request are ingested."}This can happen if we do multiple `POST /receipts` for the same user.Do they have a different meaning? Is there a nuance in how we should handle these?

Because of the account number, I now have to re-register a google play account.Therefore, it involves transferring the application of the old account to the new account.My app offers subscription items as well as one-time permanent buy-out items.I want to know what I need to do before and after migrating my application. I need to ensure that users who have purchased perpetual goods are not affected and subscriptions are not affected before and after migrating my application. 

I have a question.I'm thinking of leaving the in-app purchase subscriptions for my iOS and Android apps to Revenuecat, storing the data received from Revenuecat's Webhooks on my own server, and using that data to control the provision and suspension of paid features in my app using my own app API. In that case, I have two questions.1. Webhooks are asynchronous, so what should I do if I need to take delays or non-delivery into account? I'd like to know if there is a Revenuecat function that can take that into account.2. Is this design correct in the first place? The purpose of introducing Revenuecat is to reduce the cost of implementing in-app purchase subscriptions in-house in accordance with the specifications of Apple and Google's platforms.

we have a subscription package with an offer 1 week free and working fine after adding a new offer 1 month as developer determined, will be the default when calling purchasePackageand this affect current users, is there a problem in offer eligibility?i need 1 week to be the default for new uses, and the mange the 1 month programmatically through Purchases.purchaseSubscriptionOption  version:  purchases_flutter: ^8.1.3   

Hi. I use Paywall, which is awesome. But it doesn’t manage upgrades/downgrades for Google Subscriptions, which is not awesome. W/o this basic support, Paywall is essentially unusable for Play Store with multiple subscriptions. Are there any solutions that allow us to use Paywall for upgrades/downgrades?

Hello !I have an app with 2 subscriptions: yearly and monthly; If with userID1 subscribe the yearly subscription and add the custom user app id, I want to block both subscriptions to another accounts that log in with the same google play/ apple store account. How can revenue cat manage that ? Thanks in advance

Hello,I have an app where the users can connect their vehicles to an API and record trips and so on.Currently I have one subscription, where the user can add as many vehicles as he wants. But now I want (need) to change this to one vehicle per subscription.So if the user want to add two vehicles, he need to subscribe two times to the same product.How can I handle this?Thanks,Arangoool

Hi,In Google Play Store I have setup a base plan (annual auto renew), with five offers under it (launch offer, black Friday offer, Christmas offer, etc).They are all inactive until they are needed, then I will active them and deactivate others (in Apple App store these will have dates).But I don't know the best way to map these to RevenueCat? any ideas? (I am happy to restructure plans/offers in Google if needed).p.s. my system shows different media (audio/video) dependant on the current offer, so will need to know what the offer_id is.

This video was working last night but now it is failing to play with an error message. I’ve checked this on multiple browsers and devices with the same results:Navigate to https://www.revenuecat.com/docs/getting-started/installation/ios Scroll down to the Installation section on this page.  Try to play the Youtube video. Results: The following error is displayed:An error occurred. Please try again later. (Playback ID: tvZ5ygnslnlNRP0l) I wanted to report this incase others are encountering the same issue. It’s a great resource for getting started. Thanks!  

I upload the P8 key file from App Store Connect to the revenuecat with my Key ID and Issuer ID. Everything is correct but it still says that “Credentials are not configured yet” what should I do more to get my credentials validated ?

In the Customer Info (https://www.revenuecat.com/docs/api-v1#tag/customer_info_model) `subscriber` field, there is a dictionary of identifiers to subscriptions. It looks like the identifier is the product identifier from the respective stores. What happens if the same identifier is present on the App Store and Google Play?   

During the Apple review process, the reviewer encountered an "Error 23" message indicating a configuration issue. This has happened twice now, even though I haven’t made any changes to my RevenueCat setup or code since my last successful reviews. In the previous reviews, the reviewer was able to complete the subscription process successfully but rejected the app for an unrelated reason. Now, when I test the subscription flow, everything still works perfectly on my end, so I’m unsure why it’s failing for them.Do you have any insights on what might be causing this issue or how I can resolve it? Could it be related to Apple's sandbox environment, or is there something specific I need to check or adjust in my RevenueCat configuration(even though it worked in the past and is still working)? Would uploading a new build and resubmitting help? I’ve seen others try this approach, but I’d appreciate your advice.Thanks for your help!

Hello,I’ve been looking on already posted questions but didn’t found the answer about that.I’ve been sending some promo codes for my Android and Apple application, the Apple promo code redeemed are marked as TRIAL in my console, but the Google Play ones are marked as a regular purchase with the real price while in the Google Play Console it’s marked with a 0.00€ revenue. My issue here is that I suppose that it’s counted in the MMR (and thus i’ll pay 1% on the revenues if i reach the 2500$ threshold) while it doesn’t make me earn money, so in fact i’m losing money by giving promo code 😫 ? Or maybe the real MMR is recomputed after with the real transactions amount ? I don’t know. Thanks for the clarification :)

I’m quite new to RevenueCat, and I’m currently working on a Flutter app targeting all OS.Since the purchases_flutter package is not available for Windows or Linux (please do something about it!), I assume that I need to use Stripe, connected to my RevenueCat account, to display a web page with a Stripe paywall (I use a Payment Link to keep it simple), and then call the RevenueCat REST API to:list my offerings purchase a product through Stripe check if a user has purchased my one-time payment product or not recover a one-time payment purchaseSo I have 2 questions:Is it the right way to do? Why do I need a secret API Key (that, I assume, I need to store on a server), while I only need a public API Key for the Android, iOS and macOS version of my app?Thanks for your help.

Hello, I know this has been asked before. Please forgive me for needing clarification. I am currently using `react-native-purchases` version `7.28.1`.  I understand that simply installing this package fulfills the requirement. My application in production uses 7.28.1. Why did I still get a notification that my current release is not fulfilling this requirement? If I submit a new release, do I need to add:  `implementation "com.android.billingclient:billing:7.0.0"` to build.gradle ? Do I need to add `implementation 'com.revenuecat.purchases:purchases:7.0.0'` to build.gradle? Do I need to add `   <meta-data             android:name="com.google.android.play.billingclient.version"             android:value="7.0.0" />` to AndroidManifest.main ?I intend to keep react-native-purchases to 7.28.1 instead of upgrading to 8.2 due to the fact that after the upgrade, I realize Purchases.getCustomerI

I have two subscription set up in play store (Standard and Premium) and i have two base plans in each of these subscriptions ( Monthly and Premium ) . When i upgrade within the same subscription (ex: standard monthly to standard yearly) i use the Proration mode : IMMEDIATE_AND_CHARGE_FULL_PRICE and when i upgrading to a different tier (ex: Standard monthly to Premium monthly/yearly) I use the Proration mode : IMMEDIATE_AND_CHARGE_PRORATED_PRICE. Everything works fine.  The issue I have is that play store allows the user to have more than one subscription. It allows the user to have Standard and Premium subscription at the same time. The way i knew about this is that i signed into an account, bought a Standard Monthly subscription, then deleted the account and created a new account and on the paywall i clicked to buy the Premium Monthly subscription and it bought the premium monthly subscription also and I checked the google play store and the play store account is payi

hello alli am trying to import the CSV Glassfy to Integrate to RevenueCat without success.i have only 3 purchases this is very few.i wrote a PHP procedure to do that but no succesful.Glassfy sent me a CSV file with the fetch_token for the 3 purchases and when i try to import i got this error “HTTP Code 521""{"code":7104,"message":"Invalid App Store shared secret for the receipt."} "can somebody help methanl youStr

I am planning to transition our customers to fixed user id from Anonymous ID.in my next Flutter app version, iOS and Android However when we did this for a test customer, I see that a new user ID was created and the existing entitlements remain on the old $RCAnonymousID id. They were not merged.The transfer is:Transfer Behavior:Share between App User IDs (legacy)What are my options?