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General Questions

Get help with anything related to RevenueCat.

  • 2,018 Posts
  • 5,128 Replies
2019 Posts
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JonghwanActive Member
asked in General Questions
Is it normal that purchases made in TestFlight don't show up in RevenueCat's chart?

Is it normal that purchases made in TestFlight don't show up in RevenueCat's chart? Are there any other ways to simulate/test real purchases? I want to experience it as if it were a real purchase. IOSThank you!

301
joan-cardona
RevenueCat Staff
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luckspDedicated Member
asked in General Questions
is Purchases.configure a Promise?

The documentation suggests Purchases.configure() is async because of the await in the Configuration docs.  However, the React Native TypeScript definition says (args: PurchasesConfiguration) => void, so no promise. Which is it?I am using "react-native-purchases": "^7.1.0".

321
wes_clark
RevenueCat Staff
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dominique-abou-samah-2239e6New Member
asked in General Questions
Data Discrepancy with Adjust

Our app has multiple types of events (trial, trial converted, trial cancelled, yearly subscription...)We added adjust integration and all the data being sent to adjust are matching all events except one: the trial converted one.we see almost double the numbers on adjust.how can we investigate this? 

151
wes_clark
RevenueCat Staff
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swzNew Member
asked in General Questions
How do we set up and use RevenueCat for the following case? AppUserID can have non-transferable one specific AppleID subscription. When it expires, the AppUserID can have one subscription of another AppleID.

Our service is an iOS app using RevenueCatSDK. And the iOS app uses our WebApi backend with RevenueCatAPI.The service user can have multiple service Accounts, multiple AppleIDs and multiple Apple Devices. The service want to have following behavior:User has multiple service Accounts, AppleIDs and Apple Devices. service Accounts: (e.g. Account_A, Account_B) AppleIDs: (e.g. AppleID_A, AppleID_B) Apple Devices: (e.g. iPhone_A, iPhone_B) User can change combination of Account, AppleID and iPhone. Account has unique UserID and sets the UserID to AppUserID(RevenueCat). We don't use anonymous AppUserID. Role is managed by our WebApi If a user makes a subscription with the combination (iPhone_A, AppleID_A, Account_A), the user Role is changed and the Role is managed by the our WebApi. Whether the combination is (iPhone_A, AppleID_B, Account_A) or (iPhone_B, AppleID_A, Account_A), Account_A can use our service in a Role managed by our WebApi. Until subscription expiration, AppleID_A can re

351
jeffrey_bunn
RevenueCat Staff
A
alpennecNew Member
asked in General Questions
How to use RevenueCat for consumables products?

Hello,I intend to have both subscription and consumable products in my app. If you want an example of the kind of setup I want, check Slopes: the app offers subscription (monthly/yearly) + consumables (passes to unlock one day or one week). In Slopes, the user can redeem the pass whenever he wants, but it’s not what I plan: I plan to use the consumable as soon it’s purchased. So if a user purchase a one week pass consumable, I want to unlock the content from the purchase date.How would you setup the same thing using RevenueCat? Do I have to setup my own system to record the purchase date (= activation date in my case) then unlock the content based on this date? Or is it possible to access consumables purchase history in RevenueCat so I can check when a consumable had been purchased and unlock the content afterwards?Thanks,Axel

19063
Ryan Glanz
RevenueCat Staff
mariusbolik
mariusbolikHelper
asked in General Questions
Get a Customer by Attribute via Rest API

Hello,is there a way to get a customer (or subscription) by the customer attributes?Thanks in advanceMarius

501
wes_clark
RevenueCat Staff
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ricardoagNew Member
asked in General Questions
Remote Paywall and App Store Rrejection

I'm using the RC's remote paywall feature and my app is being rejected at App Store, because when there is no internet, the Paywall doesn't load (despite showing the no internet connection alert). Has anyone ever had this problem? I would really like to use remote paywall, but it looks like my app will only be approved if I use a hard-coded Paywall in Xcode

911
joan-cardona
RevenueCat Staff
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krishdtech-3e6383New Member
asked in General Questions
Displaying different paywalls based on offering

Hi all, I could not find this in the docs. I have 2 different paywalls and 2 different offerings. How do I call up a specific paywall within the app vs the other using UKIT or Swift/IOS? Thanks!

4446
cody
RevenueCat Staff
M
Max DUSKNew Member
posted in General Questions
Taking Stripe payments via mobile SDKs / paywalls

Hi, looking for some confirmation on the abilities of RC for our product, and googling this question is quite hard.  We want to take Stripe payments in our mobile app, for purchases / subscriptions related to physical goods (which shouldn’t go through Apple / Google’s IAP system). For this, we would love to use RC’s paywalls, experiments and tracking features.React Native SDK would be used.  Is this possible, and are there any caveats to be aware of?  Thanks community!

191
jeffrey_bunn
RevenueCat Staff
E
EduardNew Member
asked in General Questions
Consent for sending consumption information to RevenueCat

Hi there,I’m looking for some clarifications on how to ask the user for consent for the sending consumption data. I was reading this article on sending consumption info to reduce refunds: https://www.revenuecat.com/blog/company/handle-apple-refund-requests-automatically/ And then I saw the paragraph about asking the user for consent with a warning sign:⚠️ Important: Make sure you have customer consent to share consumption data by outlining this in your terms and conditions, as required by Apple. In the article (as quoted above) it says it’s enough to put it into the Terms and Conditions, but the linked Apple article is much more ambiguous about this. Like this part:So the user can opt-out and it should be “affirmative consent”. What’s your experience with this? Is a paragraph in the terms and conditions sufficient? Did Apple Review reject anything?

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barmemNew Member
asked in General Questions
Struggling with migrating from Glassfy

Hi all, I am in process of migrating from Glassfy and im running into a lot of issue as the Guide from August is a little bit outdated? and only for Apple. I am on the last stage, redoing the code from glassfy in my actual app code and first line first problem. For reference, flutter, android, google play store only Purchases.configure(withAPIKey: "YOUR_API_KEY")There is not such thing as withAPIKey? - Struggling with finding solution and close to just giving premium to all users and not bothering with migrating :(  I got something like this from glassfy email reply, which i understand sadly 0 :(  “The app_user_id field, in your export, is empty because you don’t assign a Custom Identifier to the user: this should make migration easier.So if you want historical data you can server-side import into RC with an anonymous app_user_id.When the user open the application for the first time with the RC SDK installed, a new random-id is automatically generated. To make sure that the two are mer

592
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Darren John McNally
Darren John McNallyMember
asked in General Questions
Should I include the App User ID in the Purchases script with a Unity based iOS app?

Hi everyone,I’m currently improving the subscription setup for a few Unity-based iOS apps, following the RevenueCat UnityInstallation Guide.While testing with sandbox accounts on devices, I noticed an issue:If I include the App User ID in the Purchases script, the app assumes I’ve already made a non-consumable lifetime purchase. When I remove the App User ID from the script, sandboxed purchases work perfectly and the transaction shows up in the RevenueCat Overview with Sandboxed data.  This brings me to my question:Should I include the App User ID when publishing the app to the App Store? What are the implications of not entering the App User ID? For example, would it affect RevenueCat’s ability to track future purchases or customers?Thank you in advance for your help!Cheers!-DJ  

292
Darren John McNally
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lwellsNew Member
asked in General Questions
Re-Subscribe

We have been using subscriptions on Android and iOS for a while now with only an annual option, and that has been working fine.  We are adding a monthly option, and during Android testing have noticed that if I cancel a yearly subscription, then attempt to purchase another subscription (yearly or monthly), I see the following error: PlatformException(6, This product is already active for the user., {code: 6, message: This product is already active for the user., readableErrorCode: ProductAlreadyPurchasedError, readable_error_code: ProductAlreadyPurchasedError, underlyingErrorMessage: Error updating purchases. DebugMessage: . ErrorCode: 7., userCancelled: false}, null). Any ideas?  This is a production test scenario, on a physical phone with a valid google play account.  We are only testing Android at this time.Thanks!

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L
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chetan-dhulipalla-2f57efNew Member
asked in General Questions
Failing App Store review due to payment failure - related to Sandbox environment?

We are in the process of trying to get approved in the App Store submission process, but have faced a rejection due to a payment failure when the reviewer attempted to subscribe. While testing the payment process, we have encountered the following errors: “The receipt is not valid. The purchased product was missing in the receipt. This is typically due to a bug in StoreKit.” and “There was a problem with the App Store.”Are these issues associated with the Apple Sandbox environment when testing payment? From a bit of research, this seems to be the case. If so, how can we be approved by Apple if the only way to demonstrate the functionality of payments is by testing in Sandbox mode? In the review process, we received the following information:   When validating receipts on your server, your server needs to be able to handle a production-signed app getting its receipts from Apple’s test environment. The recommended approach is for your production server to always validate receipts against

1722
Michael Fogel
H
hexadecActive Member
asked in General Questions
Missing Transactions on revenuecat dashboard and webhook

Some Transactions are missing please see the screenshots!i am losing subscribed users due to not receiving web hooks etc...as you see there is no yearly transaction on revenue cathere revenuecat panel 

582
jeffrey_bunn
RevenueCat Staff
A
amsdamsgramDedicated Member
asked in General Questions
Billing feature - Retrieve email

Hello, Is it possible to retrieve the email entered by the user during the payment on the web using the Billing RevenueCat feature? Thanks!

382
A
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sfung3New Member
asked in General Questions
Released app but app icon not updating

Anyone know how to pull in the app store icon? I released my app to the app store ~10 hours ago and it has not updated yet. Last time if I remember correctly, it was instant. Is there a toggle I have to click? 

3162
R
C
cloudslayerNew Member
asked in General Questions
Call to Action button not working

I’m using the paywall. I made some changes to my paywall and now when you click the call to action button on a real phone nothing happens. I don’t even know where to start lol. This happened before and i just recreated my paywall but this seems like maybe not a good long term fix. 

983
Michael Fogel
A
alar-516e9aNew Member
asked in General Questions
IOS Monthly Subscribtion with Max usage

Hey,I’m building an iOS app and want to use RevenueCat for subscriptions, only IOS no other platforms. Here’s an examples:1. Basic Plan: $10/month for 50 image generations (resets every month).2. Premium Plan: $20/month for 100 image generations (also resets monthly). No tokens or consumable purchases, just max usage included in the subscription. Would appreciate help with these Q:1. Does Apple allow this kind of subscription with Max usage limits, or should we use a subscription plus consumable tokens for this scenario? I prefer to not use the consumable tokens.2. Can RevenueCat handle tracking and resetting these usage limits monthly? OR do I need to manage this on my backend, or can RevenueCat do it?3. Any advice on setting this up?Thanks

402
A
Abra Games
Abra GamesNew Member
asked in General Questions
How do we show a different paywall on iPad?

Is there a way to show a different paywall on iPad if the same layout does not good or functional on all devices and screen sizes? Using Targeting + Custom attribute is unlikely to do the job as the same user might have several devices. Any other solutions? 

1073
jeffrey_bunn
RevenueCat Staff
T
tapmaxalfNew Member
posted in General Questions
Weekly subscription not working in Android debug mode

.

111
Michael Fogel
J
john-floyd-cf606bNew Member
asked in General Questions
how to bypass the paywall for myself and family / friends?

thanks in advanced 

1481
Michael Fogel
T
thomas-albertNew Member
asked in General Questions
Offering licenses outside of AppStore

Hi there,I’m new to RevenueCat, and what I would like to know, is if it’s possible to manually activate user licenses/entitlements from the Dashboard (or API), independently of the AppStore? Let say I want to offer a lifetime license to someone, should I hard-code it on my side, or is it doable with RevenueCat? If so, do I have to create a lifetime iAP on AppStore Connect, that should be “hidden” to public, but that I can activate for the users I want with a promo code? Or can it be easier? Thank you!Thomas

1575
kaitlin
RevenueCat Staff
D
DanielDanielNew Member
asked in General Questions
Migrating from Glassfy on iOS, capacitor, step by step

Hello,I would greatly appreciate it if you could provide guidance on transitioning from Glassfy.Background:iOS app only Capacitor framework Currently, the App Store version uses Glassfy. I have a fully prepared version that supports both RevenueCat and Glassfy (I can choose which module to use).I've outlined a few points below. Could you please confirm if my understanding is correct for each of them? Can I, without releasing a new version, configure App Store Connect to send data to RevenueCat, and set up a redirect from RevenueCat to Glassfy? Would this work, with new purchase data being duplicated in both services? In parallel, I plan to request a data export from Glassfy and use your API to import this data into RevenueCat. Once that's done, I should be able to release my new version, which can theoretically drop Glassfy support entirely and rely solely on RevenueCat. Users who make purchases in the time between my CSV import and the release of the new version will need to man

282
MarcosC
RevenueCat Staff
K
krsjNew Member
asked in General Questions
ATT Content Authorised but IDFA 0ed

We are seeing Attribute - ATT Authorised but IDFA 0000…At the same time our MMP (singular) and Meta seems to miss many if not most of our ATT installs (seems like 70% discrepancy from internal tracking of ATT authorised)Any idea? Dying to know...

1443
Michael Fogel

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