After a user purchases a plan in-app, it shows up as purchased in the Apple Store (on their end), but doesn’t appear on their RevenueCat Customer Profile. UserIDs have been checked so it’s not being sent elsewhere.
We recently made an update to our app which broke something and can’t seem to locate the exact cause/fix. It was working normally before, and still works on an older app version.
Any guidance would be appreciated.
Question
User's purchase is not appearing on their customer profile
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+6Hi! Could you share an example user ID where this issue is occurring or a transaction/order ID so that I can take a closer look on our end? If you would rather not share this information publicly, you can create a private support ticket through the RevenueCat Dashboard.
+6Glad to hear that you were able to resolve the issue. Please let us know if you have any other questions or issues.
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