General Questions

The Flutter project has integrated RevenueCat, and all Android configurations have been completed: Installing the Android APK built locally via flutter build --release can successfully open the Google subscription page, and clicking subscribe brings up the payment options. After uploading the AAB to the closed testing track and downloading it from there, opening the subscription page shows a gray paywall and displays the message:"error 11: there was a credentials issue, check the underlying error for more details", and the subscription items cannot be displayed. In RevenueCat’s dashboard, the following permissions are all correctly set: Permissions to call subscriptions API Permissions to call in-app products API Permissions to call monetization API So my question is: why does the paywall fail to load when using the second method, and where is the problem?

Testing with an iOS Testflight build, monthly subscription.I subscribed with my iPhone a while ago. I changed the product today: I added a new product on appstoreconnect, and linked to it from the RevenueCat’s offerings, replacing the old one.I updated the Testflight build and at some point got PRODUCT_CHANGE webhook event on my server, which I see in logs linking the old product id to the new one, but I don’t handle this webhook currently, so it was ignored.Trying to fetch the new subscription from the API after this doesn’t work:https://api.revenuecat.com/v2/projects/$projectId/customers/$userIdStr/subscriptionsand thenhttps://api.revenuecat.com/v2/projects/$projectId/products/$productIdkeeps returning the old product id. I deleted this id from my server configuration so can’t do anything with it.I try to subscribe again, I get a system dialog: “You are currently subscribed to this (..) it continues until tomorrow .. plan continues until cancelled”. I try to cancel this subscription

Hi everyone,I’m working on an app that will only offer subscriptions — specifically monthly and yearly plans. I’ve already set up these subscriptions in the Apple Developer dashboard.My question is: do I also need to create separate In-App Purchases for both the monthly and yearly subscriptions, or is setting up the subscriptions enough?In Xcode, I’ve enabled In-App Purchases in the capabilities, but I’m not sure if anything else needs to be configured in the Apple Developer dashboard.Thanks in advance for any guidance!

In our iOS app we call:Purchases.logIn("ourCustomUserId")RevenueCat returns our custom user ID correctly, and in the dashboard we see the customer under that ID. ✅But when a purchase happens, the webhook event only sends back:"app_user_id": "SRCAnonymousID:xxxx"There is no original_app_user_id or aliases in the webhook payload. This makes it impossible to match purchases to the correct user in our backend.Question:Why are webhooks still sending the anonymous ID instead of the logged-in custom ID? Shouldn’t webhook V2 include original_app_user_id and aliases so we can map it properly? How can we fix this so webhook events always include our real app user ID? 

Hello,I sent my app for review but it got rejected due to Error 23, Guideline 2.1 - Performance - App Completeness.In-app purchases are in the “Ready to Submit” state. Paid Applications Agreement is Active. Tax forms are Active. A bank account has been added.  

I’m working on a subscription enabled app, I have enabled monthly and yearly subscriptions on apple dashboard for my app do I still need to enable in-app-purchases? I don’t have consumable, non-consumable items.In xCode I have added in-app-purchases capabilities but I’m not sure if I need to setup In-App Purchases.Thanks   

Is it necessary to perform additional integration based on the documentation from https://developer.amazon.com/docs/appstore-sdk/integrate-appstore-sdk.html ? I did not find any mention of this in the documentation, either in RevenueCat Documentation or in react-native-purchases. Also, the questions already posted on this forum do not have a logical conclusion. The fact is that after setting everything up perfectly and testing the build in production, I have:SKUs are identical

I have a monthly subscription that gives 40 virtual credits each month. It seems that each renewal, it adds another 40 credits. Is there way to make sure the credits don’t roll over each month?

Hello,I am wondering if it is possible for stripe checkout metadata to be propagated from the revenue cat webhooks that get sent to my server. I understand how we can set the app_user_id ( a combination of setting the metadata in checkout.sessions.create ) but is is possible to set other metadata on the stripe session that will propagate to my server? This feature would be useful in cases where the I have a ton of different products and I could link it the db identifier on my end to avoid looking up the product from stripes api.Thanks!

For anyone who has had to create a secondary Firebase project to support a Production environment seperate from Development. I would love some advice or testimony on what you did.I am currently assuming that I will create a new environment for prod assumign the one i have setup already is devhave to create a secondary project in firebase with 3 new apps (1 web,1 ios, 1 android) I have to create a secondary project in revenueCat linked to the new firebase project I have to create a new set of ios app/google/stripe play app and recreate the subscription products.I am a bit unsure if 3 is correct and was wondering if anyone had success using the same apps/purchase products created for both environments in a dual firebase/revenuecat sitch.Cheers,Onyaga

I am upgrading from Legacy to V2 paywall and am using the React Native Paywall UI component to display my paywall inside a route view.  The docs suggest having an `option` Prop passed `displayCloseButton: true` in order to render the close button: <RevenueCatUI.Paywall onDismiss={onPressDown} onPurchaseCompleted={handleContinue} onPurchaseError={handleError} onRestoreCompleted={restoreComplete} options={{ displayCloseButton: true, fontFamily: 'Inter_400Regular', }}/>However, there is no close button visible in my UI anymore. Any suggestions for debugging this?

Hello, I'm trying to purchase an inapp purchase product on production, but it's taking a long time to load. Can someone help? I downloaded my app at https://apps.apple.com/eg/app/sumizeit-daily-book-summaries/id1327646115 and clicked on Upgrade Now. When I tried to buy the monthly in app purchase product, it's taking a long time to show the payment screen. What is going on?

I tested fresh version of my app via TestFlight - I opened app from it and purchased yearly subscription.It was my real device and the account was my real account (not a sandbox one).After I made a purchase I don’t know how to cancel it:in the sandbox account section (inside settings → Developer, etc) there is no any subs, because I didn’t purchase from sandbox account in the real Account Settings → Subscriptions there is only my real subs for others app.I see that sandbox purchases still coming to RevenueCat every day (renewals).How to cancel subscription made on real acc in app started from TestFlight? Where else I can check? 

https://pub.dev/packages/purchases_flutter/changelog#900 broke restoring some purchases. I’m trying to find a solution for it, so I wanted to ask:Does RevenueCat plan to somehow automatically fix this? I saw this comment mentioning RC working on some permanent fix? Is it possible, with any version of the SDK, to detect which purchases won’t be restored in version 9+ ?  If it was, then developers would be able to ship such detection and store user’s info (locally or on server) about their purchases. App could be running with this logic for XXX time, before finally updating to version 9+. It’s not ideal, but it would save a considerable percent of users. AppendixI have an account where I made first ever purchase in my app using https://pub.dev/packages/in_app_purchase. After I migrated to RC, restoring the purchase always worked fine, but stopped after updating to version 9.0. I double checked my git history and I used `buyNonConsumable()` method back then. In RC dashboard the product wa

Hello everyone :)The behavior I describe below happens in open testing.Context:I’m using RevenueCat for subscriptions in my Flutter app.Users must have an account linked to my backend in order to subscribe.That’s why I’m using the option “Keep with original App User ID” in RevenueCat.Since the stores require a “Restore Purchases” button, I added one, and on click I run:final user = await Purchases.restorePurchases(); Problem:Each time I click on my restore purchases button, I get this error:PlatformException(7, There is already another active subscriber using the same receipt., {message: There is already another active subscriber using the same receipt., readableErrorCode: RECEIPT_ALREADY_IN_USE, code: 7, underlyingErrorMessage: There is already another active subscriber using the same receipt., readable_error_code: RECEIPT_ALREADY_IN_USE}, null)Which has no sens because, if the user tries to purchase a subscription, the payment modal does show up, and they can successfully subscribe t

I am trying to set up multiple pricing tiers. For example, I want a paywall that has a toggle to switch between the ‘Plus’ tier and the ‘Pro’ tier. Each tier has an annual and a monthly option. On the paywall page, it only lets me select one offering. But for an offering, I can only assign one product per period (For example, I can only have one product for Apple under the monthly package).Anyways, I want to be able to have the paywall that switches the offering depending on the toggle. Is this possible? How can I achieve this? 

We are playing with the idea of introducing an affiliate program that revolves around using offer codes to track purchases. Very much in the same way that you see podcasts doing it by telling their listeners to enter code “PODCAST” to get 10% off, which in turn allows the company to track sales and measure campaign performance. I know that iOS and Android both have offer codes, but I think this type of thing would require a more custom solution. Has anyone done this before? I know we could easily build our own system that generates codes, and let users enter a code in the app, which we verify, then display alternate pricing and tag the user with the offer code. But then we have to figure out the best way to track sales, retention, life time value, refunds, etc. to determine how to pay affiliates. Would we be able to utilize any of the integrations for this purpose? Has anyone done this in combination with a promotional service like https://www.talon.one/?Any insight here would be appre

For some reason, the `{{ product.price_per_month }}` has a different currency symbol than `{{ product.price }}` Does anyone has an idea how to fix it?  

Recently i have seen that lot of renewals from billing retry. These users are like June or July month users. After getting charged these users are asking for refunds and apple is approving it. This is causing issue in total refund rate for us. We already received notice from apple for higher refunds rates. But this issue keep increasing day by day. Anyone can help me in this?

My app uses credits as consumable in-app purchases. What I want is to restore users' credits after they reinstall the app. Is there a way to maintain the same user ID so that I can use them to restore users' credits in the back-end?

Image changes are not propagating to paywalls in production. This is happening for 3-4 days now across multiple paywalls and multiple test devices (physical and sim). I’ve tried removing the image, republishing, re-adding the image, republishing, but there’s no change to the image content at all. Text changes to the paywall in immediate and working as expected. I’m not sure if it’s related, but I did upgrade to the 5.35.1 iOS SDK last week. I already created a support ticket a couple of days ago, but wanted to raise here in case there was a workaround anyone is aware as this is blocking me from releasing a new subscription option. 

For the life of me I cannot figure this out!  I have a year and half of app dev for my app Chip In, everything is tested out perfectly, but this last subscription issue, which is keeping me from going live. I am testing in Sandbox and 100% logging out of my main apple account michael***@gmail.com completely, logging in to the test phone (latest OS) with a new apple test account setup in sandbox test**@chip***.  So 100% the phone is not logged in with this first account.  No matter what I do, it keeps saying receiptAlreadyInUse when I try to make a purchase of one of my two subscriptions setup in apple.   My app connects to PLAID financial and i get billed for daily webhook synchronizing one or more of their banks/credit card accounts.  So I can’t just transfer subscriptions to new IDs as they could bounce back and forth between multiple users, while I get charged $$$ in the background from PLAID synchronizing all those accounts with their bank transactions, al though they are effective

I setup RevenueCat recently to deal with a subscription IAP for my app.  It all works perfectly.I noticed that my consumable & non-consumable IAPs (which were setup years ago and have nothing to do with RC) are also appearing in my transaction reporting.  My question is this: Do these transactions count towards the £2,500 per month free usage?  And if so does anyone know how to remove them from RC?  I tried deleting these products but it complains they have transactions against them. All my ‘checks’ in the apps that users have these consumables/non-consumables are done through Apple Directly, not involving RC.

Hi I’m having the following problem:I cannot add additional fonts to the paywall designer or additional font styles (e.g. bold).I already uploaded a Custom font (Display fair) and it only registered regular and italic.Now I want to add additional styles for this font but besides uploading the fonts and styles and seeing the process bar filling up they are not added.I can also not delete the fonts I already uploaded. What can I do ?

BackgroundI posted an earlier, slightly incoherent ,version of this on the Shipaton livestream discord during the Paddle web payment event, without anyone having time to answer.These ideas may be interesting for anyone debating complex business models and associated payments.Martial arts domainMy app is for clubs and instructors for martial arts (I’m deeply into kung fu and tai chi) & I’m pushing to get it wrapped well enough for Shipaton (unsurprisingly).It will be international from day one and needs to be cross-platform because of SE Asian Android dominance.Whilst initially pitching the idea very much at clubs with members attending in-person, there’s a lot of scope for them to profit more from online sales.DefinitionsThe proposed monetisation model is around teachers and students. Teachers may be associated with a club but, at least for now, “teacher” as a proxy for the club works to, uhh, simplify this.I’m using the term “course” in a very broad sense - it may encompass a sing