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luan-9a2028New Member

how do we prevent users from registering duplicate for the app when they change apple store account to upgrade old package of previous apple store account to new package under new apple store account

When I login apple store A account, subscribe to premium app package. Then I login to apple store B account, and upgrade to PRO package. It will have 2 subscriptions from 2 apple store accounts

Elif YücelMember

😿‼️ Error fetching offerings - PurchasesError(code=ConfigurationError, underlyingErrorMessage=There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from the Play Store.

I did all configuration but in the terminal i am getting this error “😿‼️ Error fetching offerings - PurchasesError(code=ConfigurationError, underlyingErrorMessage=There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from the Play Store.” and also i waited 36 hours but still not getting offering, can anyone help me please i am stuck

RockStarNew Member

unknown errors - possible problems with the server

I am have flutter app(ios/android), usinng purchases-flutter 4.13.0(dev), 4.12.0(prod).The error appeared 4-5 days ago, it is in prod and dev. For android - this error does not appear every time but today very often. 4-5 days ago it was workingPlatformException(10, Error performing request., {code: 10, message: Error performing request., readableErrorCode: NetworkError, readable_error_code: NetworkError, underlyingErrorMessage: Unable to resolve host "api.revenuecat.com": No address associated with hostname}, null)For iOS - I tried this code final purchaserInfo = await Purchases.getCustomerInfo();and it is never completedit is logs: [Purchases] - DEBUG: ℹ️ There are no requests currently running, starting request POST receipts[Purchases] - DEBUG: ℹ️ API request started: POST /v1/receipts[Purchases] - DEBUG: ℹ️ SKReceiptRefreshRequest finished[Purchases] - DEBUG: ℹ️ Loaded receipt from url file:///private/var/mobile/Containers/Data/Application/D1593594-6743-4414-BC41-E34FC5560BEE/StoreK

emfla-413b70New Member

I only see one package when fetching, but I have two in the configuration.

This is the configuration I set for my offering. However, when I print the offerings.current, I only see the first one.The monthly item has a value, but the threeMonth item is null.What could be the issue?Thank you.

abd-ullah-c0d96cNew Member

API request completed with status: POST /receipts 304

When i do request on android phone the payment process complete with success but the catch block of my code is execute with the following error.V/FA (22462): Connecting to remote serviceV/FA (22462): Connection attempt already in progressD/FA (22462): Connected to remote serviceV/FA (22462): Processing queued up service tasks: 2D/[Purchases] - DEBUG(22462): API request started: POST /receiptsD/[Purchases] - DEBUG(22462): API request completed with status: POST /receipts 304E/[Purchases] - ERROR(22462): 🤖‼️ The receipt is not valid.

codebdevNew Member

React-Native - Migrating from Native App to React Native - Usage understanding problem of restorePurchases() and syncPurchases()

Hello, the topic is:I build a React Native Follow Up of a native App which is already in stores (Google, Apple).I have no access to the source code of the old App.I want to enable the users possibility (after App update) to use their subscription which he/she/x have bought via the old native system.I wonder if its necessary to call syncPurchases() on first App start ? Or will restorePurchases() (This will be triggered on users CTA click) do all what i need?Looking forward to your answers.ThanksRobert

3DTOPONew Member

Receipt missing (Designed for iPad)

I’m getting a “The receipt is missing” purchase error when testing my app using the Designed for iPad target on my Mac.I signed in using my sandbox account, the dialog showed I was using the Sandbox server, it said I was all set, but the purchase fails.

Bank vaiidation step prevents purchase to complete

Some banks put an extra step in the purchase flow to verify the transaction with a banking app. We have had a report that our app doesn’t seem to work when unlocking content via an in-app purchase when this verification step happens. We use RevenueCat Purchases SDK v3 at the moment on iOS.The same issue was reported in this thread but there’s no public answer.This has been reported by a customer and I don’t know how to test or reproduce this.From the customer:I’ve been onto Apple twice and even purchased an iTunes voucher and it has still not resolved the issue. Apple have advised that it is a problem with the app and not Apple which I can agree with. All the payment information is fine, there is a credit on the account but when we go to purchase the app it takes us to the screen asking us to approve the purchase in the mobile banking app. The request is approved in the banking app but when we go back to the app screen it simply will not let us click on the button saying ‘I have approv

Maria MezhovaMember

Issue with promotional period expiration date

I experience a problem when testing purchases on a physical iPhone. i.e. showing the user subscription status for subscriptions with promo offer. While testing on the simulator the expiration date for entitlement with promo period was as expected - 7 days plus from the date of purchase (1 week free trial). But when I switched to testing on a physical device I got some issues with my code not working correctly. I’ve managed to refactor methods for showing offering details on my Paywall and the purchase of subscriptions with promo period. in “Purchases.shared.getOfferings” method changed from package.storeProduct.introductoryDiscount to package.storeProduct.discounts.first because otherwise it was not showing this 1-week free trial period. in purchasing: before performing purchase, I check if there is a discount available or not, and if available - make purchase with this method: Purchases.shared.purchase(package: package, promotionalOffer: promoOffer) { (transaction, customerInfo, erro

Walter HolohanDedicated Member

Can I purchase a product with more than 1 quantity?

We have a problem where after applying a 20% / 30% discount on a product we do not fall within a price tier in Apple. For example we have 1 consumable product that is priced at £79.99. We offer 20% discount code’s to our users so we came up with a workaround to create a new product in Apple with a price of £63.99. i.e. 20% off £79.99. However we have come into an issue as Apple does not offer a price tier of £63.99. The solution we came up with, was to create a a new product with the value of £8.99 and allow the user to buy 8 of these products at the same time i.e. that would add up to £63.99. But from looking at the RevenueCat `purchaseProduct` API in React Native it does not allow you to set a quantity. Do you know if there is another way of achieving this using RevenueCat or even better, a way of using a custom price for a product in iOS?

DC-26df0aHelper

[Sandbox - Xcode] Delegate Callback - IsActive returns True when Subscription Expired

Hello, Using func isProGranted(customer: CustomerInfo) -> Bool { if let entitlement = customer.entitlements["PRO"] { return entitlement.isActive } return false }In the Delegate Callback extension SubscriptionViewModel:PurchasesDelegate { func purchases(_ purchases: Purchases, receivedUpdated customerInfo: CustomerInfo) { self.isPRO = manager.isProGranted(customer: customerInfo) }}The problem is, it returns true when we Cancel Subscription or when it is automatically expired

NeliMember

Multiple offerings in experiment

I would like to have more than 2 offerings in my experiment. Is that possible? If not, can I create multiple experiments for one project

Need Assistance with RevenueCat Subscription Implementation

Hello everyone,I apologize for the double post, as there was an issue with the previous one where some of my private data got published unintentionally. I appreciate your understanding.Now, I'm facing a challenge while implementing subscription functionality using RevenueCat, and I could really use your guidance. Here's the scenario:When a user clicks on any subscription plan on the paywall, I disable the buttons to prevent multiple clicks. However, I'm unsure how to handle the situation when the user closes the subscription sheet without completing the subscription process. This leaves them on the paywall without re-enabling the buttons.I would greatly appreciate any advice or suggestions on how to catch this event or find a solution that allows me to re-enable the buttons in this specific case. My goal is to ensure a seamless user experience, even when users accidentally close the subscription window.Button(action: { isProcessing = true if let package = subscriptionManager.pack

shelehsNew Member

How to deny sandbox entitlements on AppStore app, while making sure they work while in AppStore review?

First of all, Great product team!This is for macOS.I want to make sure following:Deny sandbox entitlements on AppStore AppStore reviewer should be able to access pro content after they do paymentLets say I use customerInfo.entitlements.activeInCurrentEnvironment[“pro”] to unlock access, what will happen when AppStore reviewer tests payment flow to unlock access? I assume it will not work as that environment uses sandbox for payments.I tested this on TestFlight and activeInCurrentEnvironment looks for non sandbox entitlements and does not find one.Basically this code of checking sandbox env ignores macOS TestFlight and I assume will ignore AppStore review environment also:BundleSandboxEnvironmentDetector:var isSandbox: Bool {return path.contains("Xcode/DerivedData") Also if I am doing this filtering myself instead of activeInCurrentEnvironment:For macOS TestFlight detection this gist works: https://gist.github.com/lukaskubanek/cbfcab29c0c93e0e9e0a16ab09586996Does anyone know safe way to

TiagoNew Member

Android app with different package ids for development and production not able to fetch products

Hello everyone,It’s a bit unclear if it’s possible to have a single Android app with 2 package ids (development and production), with 2 configured apps in the RevenueCat backoffice, and a single app in Google Play Console.We are getting an error every time we try to get the products with our .dev suffixed app"There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from the Play Store."Is the only way around this to create a new app in Google Play Console with this .dev bundle?It baffles us, because this works perfectly well with Google Billing Client, without the need of any additional app on the Google Play Console.Thank you for your help!

NullRootNew Member

How to show annual subscription price per month?

Sorry if it was asked before, I searched but couldn’t find anything :(What is the best way to calculate the price for annual subscription per month/week? I want to show user, how much he/she will pay for an annual subscription each month or week.I see that there is a pricePerMonth property on StoreProduct and it calculates correctly, but it shows only the numbers, without currency symbols such as $.Thank you!

umartinezNew Member

Invalid Credentials Google Store

Hello,I see this is a very common problem. I have waited 4 days but I still get this error. I think I have created the service and pasted the JSON file correctly to RevenueCat. My question is if there is any way to check that the credentials are correct without having to make a transaction at source code level. How could I check if the credentials are working let’s say in an external way? If I re-create the keys and set a new JSON file, will I need to way again between 24-48 hours? Or this only happens when the service account is created? I would like to continue with the development but currently I am stuck since I cannot test some notifications due to the transactions being rolled back because of the credentials issue. Thanks.

mrdHelper

How to change the localizedPriceString value to show $15 instead of $15.00

Some of our subscription prices are round numbers like $15/yr however when I use the localizedPriceString in the Package class it shows the cents part as 00 e.g. $15.00 I just want the dollar amount if the cents part is 0. I tried modifying package.storeProduct.priceFormatter to hide the fractional part but it didn’t have any effect on the string in the package.localizedPriceString property. Is there some way to just show the localized price without the fractional part via the SDK? Thanks.

Frank HickmanNew Member

iOS Delayed Transfer and multiple Offerings

I’m running into a bit of an edge case where my app might allow duplicate subscriptions to occur:Our app is iOS only. For experimentation with pricing, I have 2 subscription groups setup in App Store Connect:Group A = has monthly/bi-monthly/yearly products at default prices Group B = has monthly/bi-monthly/yearly products at experimental pricesEach of these groups is put into an Offering, and an Experiment is setup to compare these 2 offerings.(I understand that I must use 2 subscription groups here, or users could manually cross-grade to the cheaper group)Our app does not use any anonymous App User IDs -- users must create an account before purchasing. We are using the “Transfer to new App User ID” behavior for purchases with multiple App User IDs.Starting with a fresh iOS Sandbox tester ID:Create account (App User ID) UA RevenueCat SDK logIn() with App User ID = UA Experiment drives user UA into Offering A User UA purchases a Monthly subscription from Group A at Price AAfter this, th

John.JohnNew Member

User getting "The device or user is not allowed to make the purchase"

During testing, purchases are working fine. So we uploaded a version to the play store. But now our users can’t make purchases, the error that pops up is “The device or user is not allowed to make the purchase” and other times it’s “There was a problem with the play store”.This is from a Unity project

Arbury LabsMember

Module 'PurchasesHybridCommon'.h not found (Unity/iOS)

Added the revenuecat package to unity. No ‘purchases’ objects in scenes yet. Building for iOS and then building from XCode yields this error

MobAppHelper

original_purchase_date and re-subscribing to subscription

Hi,I am processing the REST JSON output from https://docs.revenuecat.com/reference#section-the-non-subscription-object . For a scenario I need the date when the user started the current subscription. As far as I understand the “original_purchase_date” provides the original date of purchase. This is fine as long as the user does not cancel and later re-subscribes. Is there a way to get the original purchase date of the re-subscription?Best regards,

AlaaNew Member

Google play product not showing in the offering list

I created a new in app product and add it to the offer list in reventcat, when trying to fetch the offerings list, I only can see the current offer: Is there something I can do to see it through revneucat? I’m using com.revenuecat.purchases:purchases:5.0.0-rc3 latest sdk

JasonNew Member

Flutter billing sdk 6 support

When is the flutter SDK going to support andriod billing SDK 6+? At the moment Im not able to get any products to show up that are not backwards compatible and the google play store only allows you to set one product/subscription as backwards compatible.My project is using the latest andriod billing SDK and the latest revenueCat flutter plugin. Just switched the Andriod configuration to only work with 6+ and I get the below error Error fetching offerings - PurchasesError(code=UnknownBackendError, underlyingErrorMessage=Backend Code: 7728 - This SDK version is not supported for this app., message='There was an unknown backend error.') If I have it to support 6+ and backwards compatibility I only get the one product for Andriod (iOS is fine)

Paul RiveraNew Member

[Unity] Unity Documentation

Will the Unity SDK documentation be built out further? I feel it’s lacking information, especially on the 4.0 RC release.

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