isActive returns false for new subscription after calling `getCustomerInfo` in sandbox

Hey @StudentDriver!

Subscriptions in sandbox should result in active entitlements for the duration of the subscription (although it is a shorter duration than production mode).

Can you provide some debug logs reproducing this issue?

Hi ​@cody, I’m getting similar issue. While checking log in Xcode, I get this warning,

Entitlement is no longer active (expired 2025-01-13 15:14:13 +0000) and it's outside grace period window (last updated 2025-01-13 15:10:29 +0000)

This is the customer info,

{
  "nonSubscriptionTransactions": [],
  "originalPurchaseDate": "2013-08-01T07:00:00Z",
  "allPurchaseDatesMillis": {
    "fm_30_1m_10d0": 1736783966000
  },
  "entitlements": {
    "verification": "NOT_REQUESTED",
    "all": {
      "Abc Pro": {
        "unsubscribeDetectedAtMillis": null,
        "billingIssueDetectedAt": null,
        "isSandbox": true,
        "latestPurchaseDateMillis": 1736783966000,
        "store": "APP_STORE",
        "identifier": "Abc Pro",
        "productPlanIdentifier": null,
        "isActive": false,
        "unsubscribeDetectedAt": null,
        "periodType": "NORMAL",
        "billingIssueDetectedAtMillis": null,
        "expirationDateMillis": 1736784266000,
        "willRenew": true,
        "ownershipType": "PURCHASED",
        "verification": "NOT_REQUESTED",
        "originalPurchaseDate": "2025-01-13T15:10:13Z",
        "expirationDate": "2025-01-13T16:04:26Z",
        "latestPurchaseDate": "2025-01-13T15:59:26Z",
        "originalPurchaseDateMillis": 1736781013000,
        "productIdentifier": "fm_30_1m_10d0"
      }
    },
    "active": {}
  },
  "latestExpirationDateMillis": 1736784266000,
  "originalPurchaseDateMillis": 1375340400000,
  "allExpirationDatesMillis": {
    "fm_30_1m_10d0": 1736784266000
  },
  "latestExpirationDate": "2025-01-13T16:04:26Z",
  "requestDateMillis": 1736783972963,
  "firstSeen": "2025-01-13T15:08:32Z",
  "allPurchaseDates": {
    "fm_30_1m_10d0": "2025-01-13T15:59:26Z"
  },
  "managementURL": "https://apps.apple.com/account/subscriptions",
  "originalApplicationVersion": "1.0",
  "activeSubscriptions": [],
  "firstSeenMillis": 1736780912000,
  "allPurchasedProductIdentifiers": [
    "fm_30_1m_10d0"
  ],
  "requestDate": "2025-01-13T15:59:32Z",
  "originalAppUserId": "228ee38c",
  "allExpirationDates": {
    "fm_30_1m_10d0": "2025-01-13T16:04:26Z"
  }
}

​@a_m4n Looking at the attached customerInfo, it looks like the purchase and expiration dates are within the hour, with the latestPurchaseDate a few minutes before the expiration date. I’m assuming you made the purchase and immediately saw isActive is false, before the expiration date? If so, we’ll be happy to dig into our logs for this if you email us. 

Hi ​@jeffrey_bunn, that’s exactly what happened. Have create support ticket as suggested.

Entitlement is no longer active (expired 2025-01-13 15:14:13 +0000) and it's outside grace period window (last updated 2025-01-13 15:10:29 +0000)

{
  "nonSubscriptionTransactions": [],
  "originalPurchaseDate": "2013-08-01T07:00:00Z",
  "allPurchaseDatesMillis": {
    "fm_30_1m_10d0": 1736783966000
  },
  "entitlements": {
    "verification": "NOT_REQUESTED",
    "all": {
      "Abc Pro": {
        "unsubscribeDetectedAtMillis": null,
        "billingIssueDetectedAt": null,
        "isSandbox": true,
        "latestPurchaseDateMillis": 1736783966000,
        "store": "APP_STORE",
        "identifier": "Abc Pro",
        "productPlanIdentifier": null,
        "isActive": false,
        "unsubscribeDetectedAt": null,
        "periodType": "NORMAL",
        "billingIssueDetectedAtMillis": null,
        "expirationDateMillis": 1736784266000,
        "willRenew": true,
        "ownershipType": "PURCHASED",
        "verification": "NOT_REQUESTED",
        "originalPurchaseDate": "2025-01-13T15:10:13Z",
        "expirationDate": "2025-01-13T16:04:26Z",
        "latestPurchaseDate": "2025-01-13T15:59:26Z",
        "originalPurchaseDateMillis": 1736781013000,
        "productIdentifier": "fm_30_1m_10d0"
      }
    },
    "active": {}
  },
  "latestExpirationDateMillis": 1736784266000,
  "originalPurchaseDateMillis": 1375340400000,
  "allExpirationDatesMillis": {
    "fm_30_1m_10d0": 1736784266000
  },
  "latestExpirationDate": "2025-01-13T16:04:26Z",
  "requestDateMillis": 1736783972963,
  "firstSeen": "2025-01-13T15:08:32Z",
  "allPurchaseDates": {
    "fm_30_1m_10d0": "2025-01-13T15:59:26Z"
  },
  "managementURL": "https://apps.apple.com/account/subscriptions",
  "originalApplicationVersion": "1.0",
  "activeSubscriptions": [],
  "firstSeenMillis": 1736780912000,
  "allPurchasedProductIdentifiers": [
    "fm_30_1m_10d0"
  ],
  "requestDate": "2025-01-13T15:59:32Z",
  "originalAppUserId": "228ee38c",
  "allExpirationDates": {
    "fm_30_1m_10d0": "2025-01-13T16:04:26Z"
  }
}

Hi ​@a_m4n And ​@jeffrey_bunn,

I’m encountering a similar issue in the Sandbox environment.

After successfully completing the payment, I checked entitlements.active to activate the Pro status, but no items were returned. I also checked the purchase history, and both the App Store and RevenueCat have recorded the transaction.

When reviewing the Xcode logs, I found the following warning message:
"WARN: ⚠️ Entitlement is no longer active (expired 2025-02-25 09:44:41 +0000) and it's outside grace period window (last updated 2025-02-25 11:07:11 +0000)"

Could you provide guidance on how to resolve this issue?

Thank you so much!

Hi ​@huunam-d09e3a, it sounds like you might be running into the issue of accelerated sandbox renewal times so by the time you check for the entitlement it might have already expired. See our docs here for the accelerated renewal times. If this doesn’t appear to be what you are experiencing, could you please open a support ticket here with the following information:

• Full RevenueCat debug logs that reproduce this, see here 
• The app user id you are seeing this with
• The full CustomerInfo of the user