Get Help

Is it possible to(1) customize the package title? Just Annual or Monthly is displayed but I want to add something like “Annual (2 months free)”(2) customize font size, family, etc?(3) create my own paywall widget in flutter? and just return it instead of the one created in the rc dashboard?Regarding (3):People who use RC typically already build an entire app. Creating a paywall screen on their own is usually very easy and quickly done. However, the process becomes frustrating when trying to fetch product details from Apple and Android. It would be extremely helpful if the RC SDK offered APIs for directly retrieving product details from these platforms. This would simplify the creation of custom paywalls a lot.. creating ones own paywall from scratch with the native language one uses would be very nice.. Please consider adding this feature, and if you do, it would be great to prioritize Flutter since that’s what I use. ^^

Hi there,I am currently display my default paywall using .sheet & PaywallView() however I am having issues with the view refusing to compile if I attempt to add PaywallView(offerings:) parameter.In my class that connects to the sdk I have tried adding: Purchases.shared.getOfferings { (offerings, error) in if let packages = offerings?.offering(identifier: "experiment_group")?.availablePackages { self.display(packages) } } but with this I just get the error that no member “display” exists, no matter what I do.Have I missed something? I’m still very new to paywalls so please excuse my lack of experience. I should add, I am targeting iOS 17 & using SwiftUI. Many Thanks, Billie

By default, our app's billing grace period is turned off. However, we're considering turning it on to retain customers who may be experiencing temporary billing issues or errors. Should we make this change, we're wondering whether we need to make any modifications within the app, or if RevenueCat will handle it automatically. Additionally, if we activate the billing grace period through the AppStore portal, are there any potential issues we should be aware of? 

I am using Revenuecat for my APP to handle payments and paywalls.  I am using purchases_flutter: ^8.1.0purchases_ui_flutter: ^8.1.0I am seeing 100% failures on payment made through UPI on Google Play Store in India.  Do I need to do anything on my end to make it work?  

When adding an iOS In-App Purchase key to prepare for StoreKit 2 support, I see that in the docs it says You can use the same in-app purchase key for all of your offers. Can someone confirm that you can also use the same IAP Key for all of our RevenueCat Projects? We have multiple apps in the App Store, and each is configured with a different RevenueCat project. Can we use the same IAP key for all of these projects, or do we need to create one for each Project? The key is created in App Store Connect at the account level, not tied to any specific app, so it seems plausible that we are intended to use the same key for multiple projects / apps within RevenueCat.

Is there any way to test different end-user currencies to see how the UI handles different storeProduct.priceString values for different countries? (Obviously, without needing to open actual Google accounts in different countries.)Does storeProduct.priceString always show the actual/local currency symbol & price of what the user will see in the Play Store or App Store after Purchases.purchasePackage is callled?Thank you.

Since last month my display prices from the class store product displaying wrong currency and prices.  I’m currently in the netherlands, so my currency should be EUR, but instead it’s showing RY - currency from turkey. I have not changed anything in my default phone settings. I have been investing this issue for the last 2 weeks, but there are no similar cases. Is there anyone who could help me? I’m testing in sandbox mode on revenuecat and have some information about this my sdk version is 6.5.0:Last Opened In the last dayUser Since 2023-06-15 at 07:31 AM UTC (22 minutes ago)Last Seen Platform Version android 33Last Seen SDK Versionnative 6.4.0Last Seen Locale en-NL Purchase information:"country_code": "TR","currency": "TRY","environment": "SANDBOX","event_timestamp_ms": 1686815472617,"expiration_at_ms": 1686

I have set my consumable products on Revenu-cat and also set them as multi-quantity on google-play.  However when try to purchase on the revenuecat no-code paywall, I see debug log with following info. D/RevenueCatUI(17244): Ignoring purchase request for already subscribed package Not sure what’s going on

We want to be able to offer a free trial to our new users when they onboard. If they don’t convert in a timeframe, we want to offer a discount to convert them. I thought targeting would help us to achieve this, but apparently not! What would you recommend? 

I'm experiencing an issue with the paywall on our React Native app when viewed on an Android tablet in landscape mode. As shown in the attached screenshot, the paywall image fills the entire screen, making it non-scrollable. This issue prevents users from seeing or interacting with the subscription options, essentially rendering the paywall unusable.We are using the following versions"react-native-purchases": "7.28.1","react-native-purchases-ui": "7.28.1"I saw a similar issue reported a while back, but it was for the Android SDK. It seems like the React Native version hasn't been updated to utilize the fix for this problem? Here’s the link to the previous discussion: Android paywalls in landscape are not displayed correctly.

Hi!I’ve been trying to add RevenueCat to my App, I’ve managed to successfully setup subscriptions, and test them using the StoreKit Configuration file. Works like a charm.I’m now working on adding a Lifetime non-consumable in app purchase. Purchasing works well. But I can’t make the refund works.Here is my flow:- Start the app- Buy the Lifetime IAP- Wait a bit- Issue a refund via the Xcode StoreKit test panel.The refund seems to be process correctly, I see this in the dashboard for the user:Unfortunately the Entitlements for the user is still active.<EntitlementInfo: "identifier=Pro,isActive=true,willRenew=false,periodType=PeriodType(rawValue: 0),latestPurchaseDate=Optional(2024-08-29 12:36:23 +0000),origina

Hi,we have internal test servers where we would also like to develop our webhook endpoints on so we can test receiving events from the RevenueCat API. Those servers are obviously only accessible from our internal network by default.To make the webhook URLs accessible for RevenueCat, I’d like to know what IP range the requests would be coming from, so I can configure our firewall accordingly.Thanks a lot,Markus

I have a customer that has purchased a subscription in the sandbox, and when I call the V1 get subscriber endpoint, it does not return this subscription entitlement: {  "request_date": "2023-12-15T19:43:21Z",  "request_date_ms": 1702669401141,  "subscriber": {    "entitlements": {},    "first_seen": "2023-12-15T19:32:20Z",    "last_seen": "2023-12-15T19:32:20Z",    "management_url": null,    "non_subscriptions": {},    "original_app_user_id": "823d3d4b-1760-f789-709a-48e47cf96b4e",    "original_application_version": "1.0",    "original_purchase_date": "2023-12-15T19:32:46Z",    "other_purchases": {},

Hey,I am very new to everything involving in-app purchases, so sorry if this is a somewhat confused question. I am building an app (iOS/macOS only) that involves making calls to some AI tools through a custom backend that I am building as well.  I would love to not force users to create accounts at all, since purchases are done and identified through the user’s Apple ID anyways, so there’s no immediate need to. I could just let them use the app as anonymous users. However, I need some way for the backend to know if an incoming request is made by a user with an active subscription. I searched online for quite a bit, but haven’t found this exact problem yet.  From what I read in the documentation, there might be a way to do this, by sending the users App ID (generated by the RC SDK) to the backend on each request and have the backend call the RC API with that App ID to check the subscription status. I have not tested this because

Hi allLooking at potentially doing a campaign where group of users get X days free access to app. Many of these are previous subscribers or trials that no longer have an active subscription. I know on the customer level we can manually apply a single entitlement. Is there a way in the RevCat console to do this in bulk? e.g. all customers in a list (from RevCat customer list) get an entitlement applied? Thanks 

The Overview metrics in v2 API MRR and Revenue are returning as whole numbers.This should be in double so that the values can be more precise.Example, real MRR is 16.82 but the API returns as 16 which is inaccurate.

I am currently using Android subscriptions in the sandbox environment. When a user makes a purchase, the initial_purchase event is received correctly. However, events such as renew, cancellation, and expiration are not being received. Is this expected behavior in the sandbox environment? For reference, below is the webhook I received:{ "event": { "event_timestamp_ms": 1724862639635, "product_id": "premium:5-monthly", "period_type": "NORMAL", "purchased_at_ms": 1724862633772, "expiration_at_ms": 1724862929764, "environment": "SANDBOX", "entitlement_id": null, "entitlement_ids": [ "premium" ], "presented_offering_id": "default", "transaction_id": "GPA.3346-5354-2391-53417", "original_transaction_id": "GPA.3346-5354-2391-53417", "is_family_share": false, "country_code": "KR", "app_user

The paywall and offerings work perfectly in the test environment, and Apple's testing also shows everything functioning correctly. However, once the app is approved and goes live in production, the offerings no longer appear. This means I now have a live app, but users can't make any payments because they can't see the offerings. could this be a configuration issue. i followed all instructions

Offerings are working when I submit to the App Store on test flight and real device. , but once they are approved by apple and ready for distribution, the offering do not show. Are they changing some code? This makes no sense to me why this is happening.  This is the 1st time submitting an in-app purchases for me.  I feel like I'm doing something wrong but how would Apple approve this if it was not working for them. It's like once it goes into production something changes.  The lay out is the user has 3 Searches (credits) once the 3 searches (credits) are used on the 4th search the paywall with offerings pop up. This works perfect in testing but once apple approves it, it just shows Loading  which is my default when the offering do not load. Paywall comes up but no offerings Any help is appreciated. Thank you.  

Hello,The new Placements feature looks great although I’m missing having metadata defined per Placement that I could read in the app. Currently metadata are only available on offerings.Imagine that you have 3 Placements, with different offerings eachPlacement1 → Offering1Placement2 → Offering2Placement3 → Offering3For each placement I’d like to dynamically define some behaviour using metadata, e.g. whether to show a success screen or subsequent better offer paywall. I could add such logic to the app by checking Placement, but it requires a new app release each time I want to change such behaviour. I could also add metadata to offering, but keep in mind the offering may be assigned to various Placements while the behaviour should be defined per place.What do you think?

I want to track app installs, but currently, I am not receiving any install information on iOS. I found the this for a solution in revenueCat document: https://www.revenuecat.com/docs/integrations/attribution/facebook-ads#track-install-and-usage-events Track Install and Usage Events​As noted above, you'll need to disable all client side tracking of revenue to prevent double counting of revenue in Facebook Ads Manager. To continue tracking install and usage events, you'll need to call Facebook's 'activate app' event after configuration:-Swift// disable automatic trackingFBSDKCor

I am developing my app with React native plus Expo.It provides an inapp subscription using RevenueCat.The app works well on my local PC and I could successfully purchase subscription plans.These are the commands I built the local version :$ npx expo prebuild$ npx expo run;android --device$ npx expo start --dev-client  After the local test, I built a PRODUCTION profile of my app by the following command$ eas build --platform android --profile production Then I launched it on the close-test track of the Google Play console.But the app does not work for paywall screen.Actually, it displays the home screen, and it gets stuck when I click the purchase button whichis supposed to display packages, offerings, or whatever on the next next paywall screen. Any idea about where can I see to address this issue?Thank you in advance. 

I'm just curious if I signed up for a sandbox API not a production API because the offerings work perfect in testing but when it goes to Apple production after approval, it does not work Does anyone know if there's that is two different environments?

I just released my app a couple of weeks ago and I had some issues but I think I have rectified those. I then installed the app on my phone and I went through the subscription process and it worked. I got the paywall and the apple payment went through etc. This was about 2 hours ago. RevenueCat is still not showing this subscription. How long does it take before I see this? Thank you. 

I have a page withSingleChildScrollView  where content is loaded. It’s infinite scroll view where data is dynamically added.  For a given situation I would like to add PaywallFooter at the end of the page if the condition is not met. Is it possible? I am using flutter purchases_flutter: ^8.1.0purchases_ui_flutter: ^8.1.0