Unable to restore purchases on Apple TV with multiple users

And here’s a screenshot I was sent that shows the error message:

I was able to reproduce the issue on my Apple TV. Restoring purchases works for the default user, but when I switch to a different user (by holding the TV/Home button on the remote) and try to restore again, the error occurs. Here’s what appears in the console:

DEBUG: ℹ️ Found 0 unsynced attributes for App User ID: <ID>
DEBUG: ℹ️ Force refreshing the receipt to get latest transactions from Apple.
DEBUG: ℹ️ SKReceiptRefreshRequest started
<SKReceiptRefreshRequest: 0x302a85b80>: Finished refreshing receipt with error: Error Domain=ASDErrorDomain Code=507 "Invalid container for application: file:///private/var/containers/Bundle/Application/E3C0046C-86E5-42D5-A85A-3C8FFB2C4C55/Play.app/" UserInfo={NSDebugDescription=Invalid container for application: file:///private/var/containers/Bundle/Application/E3C0046C-86E5-42D5-A85A-3C8FFB2C4C55/Play.app/}
ERROR: 🍎‼️ SKRequest failed: Error Domain=SKErrorDomain Code=0 "An unknown error occurred" UserInfo={NSLocalizedDescription=An unknown error occurred, NSUnderlyingError=0x302410d80 {Error Domain=ASDErrorDomain Code=507 "(null)"}}
WARN: 🍎‼️ Unable to load receipt, ensure you are logged in to a valid Apple account.
Error: Error Domain=NSCocoaErrorDomain Code=260 "The file “sandboxReceipt” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/private/var/PersonaVolumes/62525A47-925B-44EE-9BDC-C756D812E340/Containers/Data/Application/E7D04B91-D098-40D2-82B5-DD1AF87DE3DC/StoreKit/sandboxReceipt, NSURL=file:///private/var/PersonaVolumes/62525A47-925B-44EE-9BDC-C756D812E340/Containers/Data/Application/E7D04B91-D098-40D2-82B5-DD1AF87DE3DC/StoreKit/sandboxReceipt, NSUnderlyingError=0x302435920 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}
WARN: 🍎‼️ App running in sandbox without a receipt file. Restoring transactions won't work until a purchase is made to generate a receipt. This should not happen in production unless user is logged out of Apple account.
ERROR: 🍎‼️ The receipt is missing.
Error restoring purchases: The receipt is missing.

​@marcosatanaka Thanks for sharing the screenshots and logs. Would you mind opening a support ticket and share the app user IDs affected so we can dig into your users logs to see what’s happening? A few other thoughts that I’ll share here in the meantime:

• You mentioned that it’s an annual subscription, but I just wanted to confirm that this is the case and it’s not a non-subscription or consumable.
• Have you been able to replicate this in production? The Sandbox can be notoriously difficult (particularly with Family Sharing), and often errors that happen in the sandbox don’t appear in production. But I understand this can make it difficult to test.
• What version of the SDK are you using? We’ve seen issues with empty receipts in StoreKit2 (which our SDK now uses) in the Sandbox when restoring that don’t appear in production.

Please mention this community post in your support ticket so I can be sure to take this for you. Thanks!

Thanks, ​@jeffrey_bunn, for your help! I’ll try to open a support ticket once I get the app user IDs. It might take some time as I currently don’t have an easy way for users to see or share this information, so I’ll have to include it in my next update (unless there’s another method they could use to get their IDs that I’m not aware of).

Regarding your other points:

• Users can opt for either the monthly or annual subscription, or the one-time lifetime unlock, which I’ve implemented as a non-consumable. I’m certain that one instance of this occurred with an annual subscription, as the user explicitly mentioned it. I’m not sure about the others. By the way, I’m calling Purchases.shared.restorePurchases in my restore purchases button. Would this also work for non-consumable purchases, or would I need to handle that separately?
• I’ve only replicated that in development, but it also occurs in production, as I became aware of it through user feedback.
• I’m currently on version 4.29.0 of the RevenueCat SDK.