Get Help

Hi,I have set up the Customer Center offer (refund + cancellation offer), but on Android, I have some strange feature. Customers are able to subscribe the refund offer on the Paywall (without any refund request, and hand-made paywall with the SDK).Looks like Revenue Cat doesn't exclude offer with `rc-customer-center` from the list of offer. Do we have to add the `rc-ignore-offer` tag too on Android ?It's not a big mess for now, but the way promotional offer works is really strange…At the moment, looks good for iOS.Regards,Platform: React-Native

Hello, the documentation for Facebook https://www.revenuecat.com/docs/integrations/attribution/facebook-ads#5-send-revenuecat-events-with-the-conversions-api says we should prefer using the Conversions API integration now.  However, when searching through Integrations in our project settings, there is no Facebook Conversions API integration. There is only the old Facebook Ads api integration.

I am using Flutter RevenueCat plugin for my App.I just release a closed testing and distributed to some of the users for Android.Surprisingly, a couple of users complain that from Paywall they have got their real money deducted which is true. However this is not for all users.To my understanding there is no test or production environment to set for RevenueCat. Kindly help with probable reasons. I ensured that the user email ids a included in license testing in Google Play console.Thanks in advance.

In the docs of https://www.revenuecat.com/docs/api-v2#tag/Purchase, it requires purchaseId which seems to be missing from the react native SDK?I have tried using both transactionIds in customer info and in the transaction object but it the api fails to return so. Is this because the IDs are only in sandbox/test purchases in Android?  Using the get all https://www.revenuecat.com/docs/api-v2#tag/Customer/operation/list

We are building a cross-platform app.When trying the capacitor plugin, we are getting: Web not supported in this plugin.Is capacitor/ionic supported in iOS and Android only?

We received feedback from Apple’s app review.Our app is designed with RevenueCat’s “Transferring purchases seen on multiple App User IDs” setting set to “Keep with original App User ID”, which prevents users from making in-app purchases without registering an account. However, Apple’s review guidelines prohibit requiring user registration before allowing content purchases. We would appreciate any suggestions for the best workaround to comply with Apple’s guidelines while maintaining a seamless purchase experience. References:• RevenueCat Documentation: Keep with original App User ID Feedback from Apple:Guideline 5.1.1 - Legal - Data Collection and Storage We

HiI create one subscription with two base plans（both with free trial offer).one is backwards compatible(monthly),other is non backwards compatibleAnd I created a default offering with three packages,(monthly, yearly, lifetime)when I called getOfferings() to get all available packages I only get monthly and lifetime ,can’t get yearly(non backwards compatible) package.I tried RevenueCatUI.presentPaywall(); It also get only two packages.btw I tried this:https://community.revenuecat.com/tips-discussion-56/google-play-store-non-backward-compatible-not-being-fetched-3888?tid=3888&fid=56 Not workingWhat can I do to solve this problem? Thank u!purchases_flutter: 8.6.1 (I also tried 8.6.0 and 8.3.1)Flutter: 3.27.1com.android.application:8.

I have 3 tiers of products, individual (monthly, annual), team (monthly, annual), and enterprise (monthly, annual) So I want my paywall to have a tabbar which allows viewing each tier of subscription and letting the user select the relevant package. This seems to have been possible with in paywallsv1, but I can’t figure out how to get the v2 editor to do the same thing. Is this currently possible via the editor? 

Hi everyone,Is anyone here a member of the Play Pass program? We're trying to figure out how to configure RevenueCat to support it properly.Specifically, we’d like to know how we can check if a user is a Play Pass member and, more importantly, how to detect when a user is no longer a member.Any insights or experiences would be greatly appreciated!Thanks in advance! 

Getting error from some users around %2Error Code : A network error has occurred. An SSL error has occurred and a secure connection to the server cannot be made.  

Hi, quick easy question from a newbie. What I have to use to get the Appstore country used to fetch the Appstore purchases ? Is that in packages? if let packages = offerings?.current?.availablePackages { … Also I need to be able to show the price in the Appstore country Currency , not the locale country, how to achieve that? Thank you.

i need help with the app store connect p8 key file. i get this message: Valid key format The App Store Connect API credentials are not valid or do not have sufficient permissions to list apps. Make sure the key has at least the App Manager role. The App Store Connect API credentials are not valid or do not have sufficient permissions to collect information about your subscriptions. Make sure the key has at least the App Manager role  But i am the owner and Admin of the App in app store connect. i don’t have any other users or groups.i ticked on everything when creating the key on the apple page. please help me resolve this

Hi,I have set up multiple apps under a single RevenueCat project because I want a subscription purchased in one app to be valid across all my apps. I have configured my products accordingly.Each app has its own offering page, and I have linked separate paywalls to each one.However, when initializing RevenueCat in app1, I get the following warning:[offering] WARN: ⚠️ There's a problem with your configuration. No packages could be found for offering with identifier app2_offering. This could be due to Products not being configured correctly in the RevenueCat dashboard, App Store Connect (or the StoreKit Configuration file if one is being used).To configure products, follow the instructions in https://rev.cat/how-to-configure-offerings.More information:

Hey guys,I’m using RevenueCat to manage subscriptions in my app, which has an image generation feature. Right now, I register users with an anonymous RevenueCat ID, and it works great for tracking—even if users reinstall the app or clear data.But I want to set limits on free usage. Like, each user should get X free image generations per day or week, and after that, they either buy credits or subscribe. Is there a way to track and enforce these limits using RevenueCat, or would I need to handle it separately on my backend?My app currently has 1000+ daily active users and 500+ subscribers, but there are also a lot of abusers trying to bypass restrictions. I want to make sure free users have fair access without getting exploited.Has anyone implemented something like this, or is there any guide for it? Would love to hear your thoughts!Thanks!

I’m developing using Expo React Native."react-native-purchases": "^8.7.0","expo": "~51.0.39", I’m running into a strange issue where the paywall shows up fine on IOS in production, and it even shows up fine on Android in testing (I connected my phone to my computer and ran dev build on my phone) However, in production, it begins to show a paywall that’s completely different from the one I configured, seems to be some sort of default paywall Not quite sure what’s causing this, need help!

I’m using Web Billing and want to make sure upgrades work for my customers, without having the possibility they could be paying for two subscriptions at the same time.I have one entitlement (premium) and two products (annual and monthly). I want to allow customers to switch, and have that switch happen at the end of the current period (i.e. end of the month for monthly, or year for annual). Is there a way to do that with web billing? If it must be done by canceling and re-subscribing, and they canceled with time left on the period, are they able to immediately re-subscribe? For instance, a monthly customer is set to renew on March 15, 2025. They want to switch to Annual. Can they cancel and immediately subscribe to annual, but not get charged until March 15, 2025? Or get charged immediately, but have their entitlement extended to March 15, 2026 anyway?Or, is there a way that I can let a Monthly customer subscribe to Annual and then automatically use the API to t

Hi, We are trying to optimize our Google Ads App Campaigns using in_app_purchase event for iOS and Android. However, we do not see a value for this event in google ads. We are optimizing for trial starts, but the rc_trial_started_event does not contain metadata about the purchase amount, so therefore when this is passed to Google Ads App Campaigns (via Branch) it is coming across as an empty value. We need the in_app_purchase value to be populated in google ads so we can run these campaigns properly. Would it be possible to add these values to the webhook call? Or is there something else we can do to assign a value. Best, Jake

My paywall is displaying the default formatting for the android paywall, rather than my custom UI. IOS displays perfectly but I understand it is less opinionated in terms of config.I have put in DEBUG logs but the android one doesn’t appear to get any warnings - maybe failing before it gets to show any warnings. the IOS one gets the following warnings, which may be helpful?LOG [RevenueCat VERBOSE] Looking up localized configuration for ["en-GB", "it-GB"], searching for ["en-GB", "en", "it-GB", "it"] LOG [RevenueCat VERBOSE] Found localized configuration for 'en-GB' LOG [RevenueCat DEBUG] ℹ️ Looking up localization but found no strings LOG [RevenueCat WARN] Could not determine price format because price string is incompatible. LOG [RevenueCat WARN] Could not determine price format because price string is incompatible. LOG [RevenueCat WARN] Could not determine price format because price string is incompatible. LOG [Reven

Is there any specific configuration needed for the Flutter V2 Paywall to be displayed on Android?Our Paywall displays correctly on IOS: But it is blank on Android: We hava a very simple flutter code to show the Paywall:  Widget getRcPaywall(BuildContext context) { return SafeArea( child: Center( child: Container( color: context.colorsTheme.backgroundColor, // RevenueCat Paywall, this will use the default paywall configured on RevenueCat and render it here child: PaywallView( onPurchaseComplet

Hey how do I display an icon on the app project? Do I need the app to be published? or how does that work? 

Hi everyone! 👋First of all, I really appreciate the work the RevenueCat team has put into the Paywall Editor—it’s a great tool with a lot of potential! However, after using it extensively, I’ve noticed a few areas where the UX/UI could be improved to make the experience even smoother. I wanted to share some thoughts and open the discussion for others who might have additional suggestions.1. Editing & Usability EnhancementsThere’s no way to undo an action (neither Ctrl + Z nor a dedicated button). You can’t double-click a component to rename it. The Delete or Backspace keys don’t work to remove a component. There’s no option to hide/show components while editing.2. UI Layout ImprovementsThe language selection, dark/light mode toggle, and preview setting

SDK: RevenueCat 4.0.0-beta.xOperating System: iOS 15.1.1After successfully activating a subscription in the sandbox, calling `getCustomerInfo` and querying the relevant entitlement in `purchaseInfo.entitlements` on the returned `PurchaserInfo` object yields an entitlement with `isActive` set to false.Is this the expected behavior for entitlements when working in the sandbox, or should the relevant entitlement’s `isActive` property be set to `true` after successfully completing a sandbox purchase?

The offerings were working perfectly in sandbox testing in both testflight and regular Xcode signing however it was brought to my attention a week after release that my subscriptions aren't visible in app.I get this error when requesting the offerings:PlatformException (23, There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings- empty, {code: 23, message: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https:/

  Is this possible thru the paywall builder?  Or is this something that needs to be custom created?Thanks!

The response from the "Get Purchases" endpoint (https://api.revenuecat.com/v2/projects/{project_id}/customers/{customer_id}/purchases) isn’t ordered by the customer's purchase time. Is this expected? It’s weird that the Customer History is ordered by time in the dashboard, but it’s not in the REST API.