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Question

Stripe metadata reading is broken


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“Track new purchases from server-to-server notifications” is enabled and is being ignored. I can’t use my custom id to query the API!!!

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This used to work. Now it suddenly doesn’t work. I even made a new account to test. I’ve wasted so much time and it’s delaying everything! The only reason I wanted to use revenuecat was to save time!!!


kaitlin
RevenueCat Staff
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  • RevenueCat Staff
  • 417 replies
  • July 21, 2025

Hey ​@tester123213123,

Would you be able to open a support ticket from https://app.revenuecat.com/settings/support?tab=help?

This would be the best way for us to troubleshoot what you’re seeing, sharing app user ids that you’re expecting to see and what you’re actually seeing instead, as well as the results you used to be viewing compared to what is occurring now. Thank you!


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